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Jingu House at the Japanese Tea Garden

San Antonio, TX View map
Rated
0.5
out of 5.0
Recommended by 10% of couples
  • Quality of service
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  • K
    Kaely Married on 11/06/2016
    0.5 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Responsiveness
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    • Professionalism
      0.5 out of 5 rating
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    DO NOT BOOK YOUR WEDDING OR ANY EVENT AT THIS PLACE! Before I start my rant, you should know this place is break taking. The beauty of the gardens make you feel at ease and in a whole other world! However, I decided to book my wedding at this place and the managers and owners where a HUGE disappointment. ESPIE, BREANNE AND CARYN are the managers/owners of the venue rentals and events that take place. I set a budget with my venue manager - Ended up paying almost 2X as much as I agreed on/ signed on. Leading up to wedding - Complete chaos! Venue Manager told me she was overwhelmed and needed my help to set up my wedding!! Day of wedding - I paid for food, drinks and tents (for bad weather) and didn't receive damn near anything I had requested! The food did not match my food tasting that I had earlier that same week! Staff was rude to the wedding party refusing to service them or help in any way because they weren't "on the clock" until the wedding started. After the wedding - reached out by email, text, called, SHOWED UP and nobody would help me or return a simple phone call for months! I even complained on the website and still have yet to hear a response. Finally, I got a hold of Breanne, about my situation and told her I wanted this taken care of. You charge me for a service I did not receive. She said she would speak with her managers and owners and get back to me. It has now been 6 months since I got married and I have tried contacting a owners/ manager at this location. Not a call, email nothing back! They stole my money and I would NEVER recommend anyone to book anything with this unorganized, absent, unprofessional, lying so-called business!
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3853 North St. Mary’s San Antonio, TX, 78212
2107354648
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