The hotel was nice but the service was horrible. The group coordinator at the hotel seemed like she knew what she was doing through emails but when I checked into the hotel along with my guest everything went wrong. For some reason people were taken out of my reserved block and didn't receive the group discount. Because they were taken out of my block they didn't have the room for the entire duration everyone had to keep moving rooms. While I was doing wedding prep activities the staff from down stairs kept calling my cell phone asking me what to do about the situation that they messed up. I met with them the next day I got there and worked out things on paper with her drawing circles around everyone in my groups name and writing in the dates they were going to check in and out and they still couldn't handle it. I had made welcome baskets for out of town guest to receive when they arrived and nobody received their baskets I had to go down stairs get them and pass them out my self. I had just finished makeup and hair and was walking out to the lobby were I was met with my entire grooms family and the group coordinator from the hotel. She informed me that they have no rooms for them, she accidentally gave them away therefore had to be relocated to the Embassy located down the street. The coordination of the staff of this hotel is horrible. Thank goodness I didn't have any of my wedding events there because they would have certainly messed it up. I don't recommend this place for anyone.
