We used Food Truck Avenue for service for our annual summer picnic and were highly disappointed in the service and response to service that we received.

The food truck was set to arrive on site an hour before our event to ensure that they were set up and ready to serve when our event started. I contacted the company at 10:30 to determine if we were still set for the day in which they confirmed and then stated that they were 5 minutes out. I texted them a dropped pin so they would be able to locate the event accurately. I then received a call at 10:40 (20 minutes before our event was set to begin) that they are lost and can not locate the event. I helped them with finding where to park and they stated they would be ready to serve at 11am. They were not ready to serve when our event started but rather almost 30 minutes after at 11:30am.

When the food was presented it was cold and raw extremely undercooked. I informed the cooks wife that the fries were not done and needed to be cooked longer as they were cold and raw. (please see photo) We also have a strong presence of vegetarians at our site and we had vegetarian burgers on our menu which were not available when they initially arrived and the wife had to leave to go get the items because they forgot them. They specifically stated to us that they forgot the item but when addressed in our many concerns they simply argued with us instead of taking ownership.

We paid a hefty price to have an all-you-can eat set up for 150 people in which we did not even have 150 people yet they were not able to serve the food that we purchased and changed the menu toward the end of the event and only offered chips or potato salad versus the fries that we had originally purchased. Our menu was thoroughly thought out as we have a significant amount of dietary restrictions so to change our menu without consulting us is unprofessional.

We also used their services for an all-you-can-eat dessert shortcake bar which came up short. The menu states that each flavor will be served with a hefty amount of shortcake. However, that was not the case and one of the two options we selected "smores" did not have any short cake and was rather a cup filled with marshmallow fluff and chocolate syrup. To which the vendor again argued stating "Regarding the desserts, I understand your feedback, but we will have to agree to disagree that there was a lacking of quality. I personally saw the desserts and ate one myself prior to him leaving that day and was very impressed with the quality of what was prepared." Which there is nothing to agree to disagree on you are the business owner and we are the customer, if we are stating that the dessert was not well prepared according to the menu we are entitled to that opinion.

Although the list of concerns can really be continued at length I will stop here by simply stating that this business does not operate according to their business agreement, nor do they take accountability for their shortcomings. They simply put the blame on the customer and continue about their day, I don't see how this is a healthy way to operate a business and retain customers for future events.

We will not be using them again and I highly recommend everyone else to do their research and look elsewhere is they are looking for quality food and a professional business to work with.