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Reviews of El Dorado Hills Party Rentals

3.2 out of 5 rating
3.2 out of 5 rating
4 Reviews
63% recommend it
  • Quality of service
    3 out of 5 rating
  • Average response time
    2.9 out of 5 rating
  • Professionalism
    3 out of 5 rating
  • Value
    4 out of 5 rating
  • Flexibility
    2.9 out of 5 rating
Megan
Megan Sent on 05/19/2019
5 out of 5 rating

Very reliable

Professional and reliable. We received exactly what we ordered. Everything was great quality. The service was very friendly. Highly recommend.
User1652000 Sent on 06/08/2014
4.8 out of 5 rating
This place was awesome. Used them for our chair rentals, cocktail tables and some table cloths. They were totally willing to work with me and my budget. Very friendly, professional, and even accommodated me when I made some last minute changes. Definitely would use them in the future!
Alicia
Alicia Sent on 04/19/2021
1.8 out of 5 rating

Horrible customer service

The worst customer service. I sent an email with the request and instead of responding to the email to let me know what their minimum purchase was, that the linens didn't come in the color selected for that size, or that there was questions about what I was asking I was just sent an invoice. The invoice was so wrong (missing tables, wrong color linens, added items), I emailed the corrections on then to finally be told the info that should have been relayed before an invoice was ever created. Through multiple confusions due to back and forth email responses the lady just called me and was rude to me about the disconnect. (All would have been solved with an email originally instead of the invoice) anyways we got it sorted, on day of pickup she calls to ask if we're still picking up, I tell her "yes, the invoice says we can pick up till 4:30" she says "oh, I see that, no we close at 3p" so we rush over to pick up. Everything we received was great and clean. Then we go to return again per the invoice they're open 8a-5p, we arrive at 8am and they don't open till 9. Again the lady has attitude about it. She is not running this business very well, the rentals were for a bridal shower but I can't imagine being a bride and having to deal with this drama. Find someplace else, not worth the hassle
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