If you are still considering Diamond Limousine after all of the negative reviews, you are either really brave or u enjoy terrible service. Do yourself a favor and RUN, don't walk in the other direction. I booked Diamond limousine for my wedding on 6/14/15 and was of course given the bait and switch 2 days before. We were told when we signed contracts that our end of the night pick up would be a 10 pass limo, then told 2 days before that it would be a town car but we could pay more for a limo. And of course the man (John) who we worked our deal out with no longer worked at the company. I still at this point did not complain and continued on planning the most magical day of my life. On the day of, the limo & Bentley that we had booked showed up on time and the driver of the Bentley (Nelson) was so friendly and kind, and we went on to a park to take pics before going to our venue. When we get done with pics we are told that the 20 pass limo has a broken belt & the driver called for another limo but of course we could not wait because we had to go get married (we were already late). So my 14-person bridal party, my 2 children, myself and my husband had to divide up amongst a guest's minivan, the 5-pass Bentley, & my photo & video guy's 5-passenger cars. UNACCEPTABLE. Diamond Limousine is completely aware of what happened and first I was told that I was already compensated by having an 18 pass limo for the return ride. Guess what.. I didn't need or accept that as compensation because none of my bridal party was relying on limo transport after what happened before the wedding. All I have been trying to do for a month back is get a refund because i was not provided the service I contracted them to do. I have been pushed off from person to person, told that the owners are on vacation, and the best excuse was that the owner's phone was broken and he would have to get it fixed before calling me back. I would not recommend them to my WORST ENEMY!!
