So they did not have my dress ready for my wedding day. I couldn’t get married because I didn’t have a wedding dress. So I went for my fitting Mar 13, 2020 covid struck yes but June 13, 2020 they did not have my paid for dress ready until 8/12/20. I could have gotten married that day and had a reception later many people did that. Everyone else had their dress altered and picked up. This place did call me back had no interest blamed me for not knowing I had to get ahold of them in Facebook. They cut the shoulders down on the dress when that wasn’t even something I needed done. I have to have the dress fixed if I can or wear something painful now. The bustle is hung crooked and the lace doesn’t go around the arms on both sides. There just aren’t words for how much damage they have caused me. Sad to be treated the way they treated me and no money off the dress puckers on the one side bustle and the hooks aren’t evenly spaced or hung at the same height

I recently visited Coco Chateau and it was, without a doubt, the worst customer service I've ever had. I wish I read the reviews before shopping here. We drove an hour to get the prom dress my daughter bought at Coco's Chateau altered. That morning, I called to confirm and asked approximately how long would it take for the alternation because I had to go to work after and wanted to make sure I had enough time. I was told 20 mintues. We hit alot of traffic on GSP and were 20 minutes late. The salesperson (I believe she is the owner) was so incredibly rude to me. She said even though they allowed an hour appointment they still will not take us. When I explained we hit traffic and just drove over an hour, and I asked if we can start alterations and if after 40 mintutes we were not done, I would be happy to come back. She refused. When my daughter bought the prom dress a few months prior, I felt she was pressured into buying it. The salesperson kept saying if you don't take it today, it'll be gone. I can tell my daughter was having a hard time deciding but the lady kept telling her it won't be available even by the next day. I told my daughter sleep on it and we can come back but she finally caved in because of the salesperson was nagging her to take it. 10 minutes later in the car ride home, my daughter bursted into tears saying she wasn't sure she liked it. I would never write a review based on this alone because my daughter should not have let her talked her into it if she wasn't 100% positive but since I was writing one anyway I wanted to mention it. Besides these two specific examples, they don't answer the phone or return emails. When trying to make an appointment for an alteration when we bought it, we were told you need to make it online. When we got home and went online, it says you need to call them to make the alteration appointment. 3 times of trying to reach them, we finally got someone on the phone to schedule the appointment. So many little unnecessary annoying mishaps.

After we left because they wouldn't do the alternation on the dress, we drove straight to a tailor closer to home. It took the tailor 20 minutes tops to alter the dress. They turned us down just out of spite because we were late because of unforeseen traffic. They had more than enough time to do the alteration. Not the kind of customer service I expect after paying top dollar for a prom dress.

Do your homework and trust the reviews - this place is awful - Staff is rude and unprofessional.

0 stars for this store! This is the first review I have ever written. The customer service at Coco's was shockingly horrendous. This was my experience in 2023!

My daughter and I were 10 minutes early. We went into the store and they told me we had to wait in our car until the appt time and that we needed masks. No issue -we can wait in the car but I asked for a mask as I did not have any masks on me or in my car. They told me they do not supply masks and that there was a CVS down the street. I was shocked and said. "You serious"? I actually thought she was joking at first. She said, "We do not hand them out. You should know you need a mask. I don't make the rules-I just work here".

I did not want to ruin what should be a bonding experience with my daughter and we did drive 1 hour to the store so we waited for the appt time in the car. Luckily, we found a used/dirty mask under my car seat for my daughter to wear.

When we returned at the appt time, I was greeted by the owner who again told me I needed a mask. I said, "I am fine with wearing one but I do not have one and I don't know what to do. I am not going to go to cvs and take away from my daughter's 45 minute appointment time". The owner called me "belligerent" and asked "so what are we going to do here?" I asked for something else to over my face if they do not have masks to give me. She said, "are you kidding me?" I said, "no, you want me to cover my face and I don't have anything so can you give me a towel or something?" She gave me 1 square of a paper towel! I literally walked around the store covering my face with a paper towel-so crazy!

My daughter fell in love with a prom dress so of course I purchased it-I was not going to give her a bad experience because of someone else who is obviously not a happy person in life. However, I will NEVER go to this store for any other event and I will be sure tell my friends/family of my experience so they also do not go to this store.

My daughter and I are rule followers -I would of been happy to wear a mask if they just gave them to us instead telling us to go to the store to get one and causing such a scene.

We did have a great ride home. She was so happy with her dress and we cracked jokes the entire way home about the experience. I literally could not stop laughing -so yes- it was a great bonding experience for us after all!

I have the best selfie from the store with the paper towel over my face-I would add to the post but my daughter would kill me- hehe.

PLEASE PLEASE do NOT go to this store!!

Went there and the staff was very rude!! Same dresses as other bridal shops and twice the price. Not clean either and run down shop

Their reputation is the worst! Any positive review you read is generated by family members and pageant contestants!!!!!!!!!