Coco's Chateau

So they did not have my dress ready for my wedding day. I couldn’t get married because I didn’t have a wedding dress. So I went for my fitting Mar 13, 2020 covid struck yes but June 13, 2020 they did not have my paid for dress ready until 8/12/20. I could have gotten married that day and had a reception later many people did that. Everyone else had their dress altered and picked up. This place did call me back had no interest blamed me for not knowing I had to get ahold of them in Facebook. They cut the shoulders down on the dress when that wasn’t even something I needed done. I have to have the dress fixed if I can or wear something painful now. The bustle is hung crooked and the lace doesn’t go around the arms on both sides. There just aren’t words for how much damage they have caused me. Sad to be treated the way they treated me and no money off the dress puckers on the one side bustle and the hooks aren’t evenly spaced or hung at the same height

0 stars for this store! This is the first review I have ever written. The customer service at Coco's was shockingly horrendous. This was my experience in 2023!

My daughter and I were 10 minutes early. We went into the store and they told me we had to wait in our car until the appt time and that we needed masks. No issue -we can wait in the car but I asked for a mask as I did not have any masks on me or in my car. They told me they do not supply masks and that there was a CVS down the street. I was shocked and said. "You serious"? I actually thought she was joking at first. She said, "We do not hand them out. You should know you need a mask. I don't make the rules-I just work here".

I did not want to ruin what should be a bonding experience with my daughter and we did drive 1 hour to the store so we waited for the appt time in the car. Luckily, we found a used/dirty mask under my car seat for my daughter to wear.

When we returned at the appt time, I was greeted by the owner who again told me I needed a mask. I said, "I am fine with wearing one but I do not have one and I don't know what to do. I am not going to go to cvs and take away from my daughter's 45 minute appointment time". The owner called me "belligerent" and asked "so what are we going to do here?" I asked for something else to over my face if they do not have masks to give me. She said, "are you kidding me?" I said, "no, you want me to cover my face and I don't have anything so can you give me a towel or something?" She gave me 1 square of a paper towel! I literally walked around the store covering my face with a paper towel-so crazy!

My daughter fell in love with a prom dress so of course I purchased it-I was not going to give her a bad experience because of someone else who is obviously not a happy person in life. However, I will NEVER go to this store for any other event and I will be sure tell my friends/family of my experience so they also do not go to this store.

My daughter and I are rule followers -I would of been happy to wear a mask if they just gave them to us instead telling us to go to the store to get one and causing such a scene.

We did have a great ride home. She was so happy with her dress and we cracked jokes the entire way home about the experience. I literally could not stop laughing -so yes- it was a great bonding experience for us after all!

I have the best selfie from the store with the paper towel over my face-I would add to the post but my daughter would kill me- hehe.

PLEASE PLEASE do NOT go to this store!!

Went there and the staff was very rude!! Same dresses as other bridal shops and twice the price. Not clean either and run down shop