Hubby & I had another wonderful 2 week visit to this amazing resort this month. We stayed on the Secrets side of the hotel.
This time we were celebrating our 15th wedding anniversary. I have to send a huge thank you and
shout out to Emma, the wedding coordinator. She helped us organize a small vow renewal
ceremony and was absolutely fantastic to work with. We weren’t looking for anything big,
but her attention to detail with setup and execution was more than we could have asked
for. Emma definitely went above and beyond what I expected. She even matched flowers
to my original wedding bouquet! It was a lovely ceremony.
As part of our celebrations, we also enjoyed a breakfast in bed which we had pre-ordered.
It arrived right on the requested time and was delicious.
For our anniversary dinner we booked the wine cellar experience. I highly recommend
trying this option at least one time during your visit. Talk to your concierge about cost, and
if you can work it into your budget, I think it’s so worth it, and it’s such a nice way to
celebrate. To ambiance is beautiful, the food & wine is amazing, and of course the service
over the top fantastic.
Make sure you get to know Daniel, the head concierge, for the Secrets resort. If you have
any questions or special requests (big or small) he is the man to talk to. Daniel always
takes great care of us and this time was no exception. It’s very obvious that he loves his
job and truly cares about the clients. From special dinner reservations, to room
decorations and our daily chats … thank you Daniel for everything you do!
I love that you don’t have to worry about finding a spot by the pool. Even during the busiest
times the pool concierge will help you get a chair. Daniel & Mario were fantastic during our
entire stay. Didn’t matter how early or late we made our way to the pool, they would find us
a great spot and bring us towels.
The entertainment was great, both day and night. If you like lots of activities, download the
Hyatt Inclusive Collection app, which lets you see schedules of everything going on.
“Spicy” Luis is fantastic at keeping you entertained by the pool. Not only is he super fun
and engaging, he’s also one of the sweetest and kindest people you’ll ever meet.
We have been to many all-inclusive resorts over the years. I still think that Secrets Riviera
Cancun has some of the best food & drinks available. And the customer service is hands
down unbeatable!
Thank you to Rene, the GM, and the entire Secrets & Breathless team. You all continue to
wow us every single time we visit.
I love this hotel! I can’t wait for our next visit

My husband and I were married at Secrets Cancun 10/13/2025 and we truly could not have imagined a more perfect place to celebrate such an important moment in our lives. It was absolutely amazing and the best week of our lives. I’m going to start with a couple of things that did rub me the wrong way, so that I have the rest of the review to gush about all of the amazing things about this resort. It was exceptional!!

First off, I advise to read the fine print on anything and everything that you sign. Screen shot and document it all. We did have a small issue when it came to a speaker. It sounds petty, but when they sent us the information on the different wedding packages a speaker was included for the rehearsal dinner. When we got the contract to sign, it wasn’t included. When I brought it to their attention, I was told that their current package did not include the speaker. I tried to explain that wasn’t what we were told and they were honestly impolite about it. She was clear that the speaker was not included and we would have to rent it for an additional $700 for the hour. Luckily I had screen shots of the information on wedding packages and after a bit of back and forth and having our travel agent back us up, it got included. So just a reminder to document everything.

Also, communication wasn’t the best. Getting answers and responses via email were sometimes difficult. They have the giant task of planning wedding after wedding so I do kind of understand the delay. We did also receive the final bill before we even had the contract finalized but that wasn’t really an issue. That too was quickly resolved.

Overall, minus those minor hiccups, it was a very smooth and stress free experience. I didn’t have to worry about much of the wedding planning. Our coordinator Araly took care of all of it. We talked about the vibe we were looking for and a sort of style of flowers and she took care of the rest. It was stunningly beautiful and blew any expectations that we had out of the park. My unpleasant feelings from before instantly melted away the moment we got there. From the cool towels that we received stepping off the shuttle to our final goodbye hug as we left, she was there for us. 24/7 with anything that we needed. Araly made sure every detail was handled seamlessly, which allowed us to be fully present and enjoy every moment without stress. I couldn’t have been more wrong in my initial impression and I take full responsibility for that. She literally took care of almost every detail of our stay. She did such an amazing job and I am so greatful for her. She’s a wonderful human being.

The venue itself was breathtaking—Elegant, and set against the beautiful ocean backdrop. Walking into our ceremony felt like stepping into a dream, and the pictures turned out better than we ever imagined.

The service at this entire resort is TOP NOTCH. The staff are the most amazing and accommodating people that I’ve ever met. So friendly and welcoming. The servers are always there with a cold drink and friendly smile. We were in an ocean front swim out suite and they even came up to our pool to get us more drinks. When they say “Welcome home,” they mean it. The entire staff treated our entire group like family. Jesus in the Preferred Lounge was my favorite. He would see me coming and have a drink ready by the time I got there. I can’t emphasize enough how exceptional the service is here. It’s 10/10.

The food alone deserves major praise—there was an impressive variety of dining options, and every meal was consistently delicious. Whether we were in the mood for something more upscale or casual, there was always something amazing to choose from, and our guests are still talking about how good the food was. Both our rehearsal dinner on the beach and our reception dinner on the roof top were absolutely delicious. We couldn’t have asked for more. Also 24 hour room service!!

There is so much to do and so many shows and acts that we didn’t even see them all in a weeks time. Always something going on and always a fun time. Entertainment at this resort is fantastic!

One of the most meaningful parts of the experience was having a group of 58 of our closest friends and family all together to celebrate with us. Everyone had the absolute best time—from relaxing by the Secrets pool to celebrating and popping bottles at one of the Breathless pool parties. Seeing all of our loved ones together in one place, enjoying themselves so fully, made the entire experience even more special and unforgettable.

Everyone loved how calm, relaxing, and refined the Secrets side felt. It was the perfect adults-only atmosphere—peaceful, romantic, and never overcrowded. It allowed us to truly slow down and enjoy our time together while still celebrating with our guests. Another perk of staying at Secrets is the Rosewater restaurant. It was fantastic and had some of the best food of our trip.

If you’re considering Secrets Cancun for a destination wedding or a romantic getaway, we cannot recommend it enough. It gave us memories we will cherish for a lifetime, and we would choose it again without hesitation. There is already talk of a reunion trip with everyone in a few years.