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Sheraton Carlsbad Resort & Spa Reviews

Sheraton Carlsbad Resort & Spa

Sheraton Carlsbad Resort & Spa

Carlsbad, CA
4.8 out of 5 rating, 38 Reviews
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Reviews

4.8 out of 5 rating
4.8 out of 5 rating
38 Reviews
95% recommend it
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  • Quality of service
    4.8 out of 5 rating
  • Average response time
    4.8 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
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Awards

38
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2012 Winner
  • H
    Hasan Sent on 08/09/2017
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    Great services and beautiful facilities. Staff very helpful. See Elizabeth she is the best and Farha

    Sheraton Carlsbad Resort & Spa's reply:

    It was fun planning this special engagement dinner with you for Sara and Sharif. Best Wishes with the wedding! Elizabeth
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    Lindsey Sent on 01/23/2018
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    We were so impressed with the Sheraton! Elizabeth was so responsive and easy to work with. She made sure the day was perfect and we didn’t have to stress about the details. The staff during the wedding were so attentive and respectful. We’d recommend this venue to our friends any day!

    Sheraton Carlsbad Resort & Spa's reply:

    Thank you Lindsey and Benjamin! What a great day and the wine theme was a hit. Best wishes to you for a lifetime of love, laughter and friendship.
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    Conrad Sent on 10/05/2018
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    My wife and I were exited to have our wedding at the Sheraton. Staff was very helpful, friendly and the location was just perfect for us.
    • illustration stars

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    Marissa Sent on 10/18/2017
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    My mother hosted a baby shower for me at the Carlsbad Sheraton. It was absolutely perfect! I will have the most amazing memories of my baby shower for the rest of my life. Elizabeth helped us plan along the way, she was excellent. She always responded quickly to any requests or questions we had. The serving staff the day of was amazing as well. They were there every time we needed anything. Accommodated our requests for more umbrellas, drinks or appetizers, whatever it was they were on it immediately. Thank you all so much for everything!! The day was beautiful and I will cherish it forever!
    ~Marissa
    • Sheraton Carlsbad Resort & Spa 1
    • Sheraton Carlsbad Resort & Spa 2

    Sheraton Carlsbad Resort & Spa's reply:

    Thank you Marissa for posting pictures. The cake was absolutely adorable! Best wishes to you and your growing family. Elizabeth
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    Katie Sent on 10/11/2017
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    Elizabeth Murphy and the staff did an exception job setting up our rooms, post-wedding brunch, transportation to our venue and other aspects of our wedding weekend. Couldn’t be happier with their service and responsiveness.

    Sheraton Carlsbad Resort & Spa's reply:

    Katie, thank you for spending your daughter's wedding weekend with us. I am so pleased that everything turned out as you imagined from the rooms, trolley, brunch, etc. Best wishes and congratulations to your daughter and new son in law. Elizabeth
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    Anna Sent on 09/24/2017
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    The Sheraton Carlsbad was the best choice we could have made for our big Italian wedding! The venue is absolutely gorgeous with stunning ocean views and the food was loved by all our guests. We've been inundated with compliments!! The friendly and professional staff was an added bonus!

    Sheraton Carlsbad Resort & Spa's reply:

    It was a pleasure to help you coordinate your daughter's dream wedding. Julia and Elijah both looked so happy as did all your guests. Best wishes! Elizabeth
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    Ramita Sent on 09/07/2017
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    Paul Stearns (along with the rest of the Sheraton staff) did an exceptional job hosting our wedding event. Everything went very smooth and that's due to Paul's service and planning. He was extremely responsive every step of the way with all the questions and requests my family and I had for him. He was extremely flexible and accommodating to ensure that our wedding day went perfectly and was able to get us exactly what we need. Not only did was he extremely professional, he was so welcoming and friendly to our parents and families. I couldn't be more happy with my decision to choose the Sheraton for our wedding venue. Additionally, Sheraton Carlsbad is a beautiful venue to host a wedding - extremely spacious, gorgeous ocean views, with a newly renovated lawn and ballroom with french doors opening out to the ocean blue lawn. If you're looking for a wedding venue in San Diego, this is one of the best and most reasonably priced options.

    Sheraton Carlsbad Resort & Spa's reply:

    The ceremony was beautiful on the new ocean blue lawn. Congratulations!
    Elizabeth
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    Cierra Sent on 05/03/2017
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    Staff was friendly and quick to respond. Didn't have to worry about anything the whole night or arriving to the location before hand, because everything was already done and very well organized.

    Sheraton Carlsbad Resort & Spa's reply:

    Thank you Cierra. I am so pleased that your guests enjoyed themselves at Sheraton Carlsbad Resort. Elizabeth
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    Natasha Sent on 08/28/2017
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    Our wedding on July 8th, 2017 at the Sheraton Carlsbad Resort was nothing short of magical! Debra Ayala and her team were so great to work with and helped pull off our 400 person wedding with so much professionalism and attentiveness. I could not have asked for a better team to work with & the outdoor spaces worked so beautifully for our weekend of events from Thursday through Sunday. Planning an Indian wedding is no easy task, but to have an outdoor Sangeet, outdoor Wedding, and Reception at three very different locations makes this property extremely unique and a great venue to plan multiple wedding events. Thanks so much for making our wedding everything we envisioned and more!
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    Jeannette Sent on 06/18/2017
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    There was one minor thing missing during our reception that I noticed during dinner (resort votive candles on dinner table) but absolutely not a big deal because everything else from food to venue to service and professionalism was top notch! Thank you so much! Now if only I could relive that day!

    Sheraton Carlsbad Resort & Spa's reply:

    Jeanette, thank you and so happy that it was so magical that you would like to relive the day. Congratulations!
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    Kristen Sent on 05/13/2017
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    We had a wonderful wedding experience working The Sheraton! The day was everything we could have imagined and more!

    Sheraton Carlsbad Resort & Spa's reply:

    Thank you Kristen. It was a beautiful ceremony and reception and so happy you enjoyed everything at The Sheraton Carlsbad.
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    Zubair Sent on 06/22/2017
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    Elizabeth and the entire team were a pleasure to work with! Beautiful venue and ballroom. Couldn't have asked for a better setting and team coordinating our special day!

    Sheraton Carlsbad Resort & Spa's reply:

    Thank you Zubair. It was so enjoyable planning a traditional Indian celebration for you and Sameera. You both looked radiant. Cheers! Elizabeth
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    Kelly Sent on 02/23/2017
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    Not only was every detail taken care of...but even though there were two other large events that evening on site....I would have never known! They treated us like we were THE only event there. Brilliant decor for the holidays added a perfect sparkle at every turn. I really can't thank Elizabeth and her crew enough!
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    Annie Sent on 10/19/2015
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    For a year after we booked our wedding at the Sheraton Carlsbad, I dealt exclusively with Louise. About 2 weeks before our wedding, I received a phone call that Louise was no longer with the Sheraton, and that Adrian would be taking over my wedding coordinating. I won't lie, I was a little worried about this happening 2 weeks before my wedding (while I'm planning from states away as well). During those 2 weeks, Adrian was extremely helpful. We made sure all small details were correct, and that everything was set to go smoothly for the day of.
    For the rehearsal, Adrian was great about telling us who needed to be where and when for the ceremony.
    When it came to the day of the wedding, Adrian was texting me that morning to let me know when she would be in, and asked if there was anything we needed set up. In the late morning, I sent all the decor I needed set up down to the ballroom/ceremony location for a few things set up and expected to come down a little later to make sure everything looked perfect and that I still had a little time to set a few things up myself. 3pm came around and I realized that I didn't have time to set anything up myself. I was informed by my Maid of Honor that Adrian had taken care of EVERYTHING. I didn't worry about setting up 1 thing for my reception and ceremony.
    Adrian also stayed around to make sure the ceremony went smooth, and that the reception was great. She was AMAZING! My husband and I are so so happy to have booked with the Sheraton, and I'm so insanely grateful that Adrian was so on top of things and was willing to help with everything. I don't think I would have had SUCH a relaxing day in the morning if it wasn't for her!
    Thank you!
  • User1883235 Sent on 10/24/2014
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    After carefully narrowing down our choices and then visiting over 10 venues, my husband and I randomly decided to check out the Sheraton Carlsbad since we were in the area. It was love at first sight! We were sucked in by the classy yet tropical feel, beautiful ocean view, and well-kept buildings. Our wedding consisted of over 200 people, which many were coming from out of town so it was perfect for our guests to get the "so-cal experience."

    The catering manager, Louise was very calm, encouraging and helpful from our very first meet to the actual day. She responded promptly to my numerous emails and I really appreciate how she even sent me pinterest ideas. On the day of, we never went hungry (I actually ate everything) and the staff were checking on us throughout the reception. The supervisor in charge (sorry, I can't remember his name) even came up to us a few times to make sure our night was going great. It wasn't until after the wedding that I learned that some of my family members had also requested extra tables and chairs last minute, which the staff were very accommodating to. Superb service!

    The food at our taste testing appointment was really good, but the food at the reception was even better. Many of our guests came up to us afterward with pleasantly surprised remarks on how chicken could taste so good. My husband is a picky eater too, so when I saw that he was happy, I was happy.

    The only thing that was missed where the lights in the reception. I had wanted the room to be a little dimmer as guests walked in, but I may have not communicated that clearly. Besides this one minor detail, everything was perfect. I mention this because I want this to be an honest review.

    Overall, everyone was very professional, friendly and flexible (like even Jeffrey, the Audio Visual Manager). I love this venue and would come back here for future events. Thank you for helping to make this the best day of our lives!
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    Laurel Sent on 06/20/2014
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    After careful consideration of many venues, my husband and I had our wedding ceremony and reception at the Sheraton Carlsbad. From the initial contact with the hotel, to meeting the catering manager, Louise Lambert, to planning all the details, and exchanging 100's of emails, our overall experience was stellar. Not only was Louise helpful, supportive, and quick to respond, she also seemed very genuine which was an important quality for me throughout this exciting yet stressful process (as other brides may know:)).

    We picked the Sheraton because of its sprawling open feeling, gorgeous views of the ocean, and tropical feel. The grounds are immaculately maintained and I was drawn to the outdoor space which is where we had our wedding, on the ocean blue lawn. Our wedding was intimate with about 40 people and the Sheraton was the perfect location for all our closet friends and family to celebrate. While the grounds do provide for an indoor reception I would highly recommend having it in Palm Court which is adjacent to the beautiful pool. It was simply magical with string lights woven between the palm trees and delicious food. The hotel even provided hedges for privacy for the event which I thought was a lovely touch.

    It is for these aforementioned reasons I highly recommend the Sheraton Carlsbad as well as Louise and her staff for any bride looking for a stunning location to create many wonderful memories of a lifetime!
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    Allyson Sent on 04/07/2014
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    We decided to have our wedding ceremony and reception at the Sheraton Carlsbad mainly due to location, location, location! We had family and friends mainly coming from San Diego, Orange, and Los Angeles counties. It was the perfect middle point.

    The onsite coordinator we worked with, Louise Lambert, was very helpful and responsive. She responded to all my questions and I was so happy to see her as my new husband and I entered the reception room.

    What really stood out for us and our guests was the food! It was so good. One of my friends said she had been to many weddings, but never tasted food that was as good as what she had at our wedding. Kudos to the chef!

    Everyone who worked at our reception was very courteous and professional. They made us feel really special.

    As part of the wedding package, we got a corner King room. It was not quite as big as I would expect, but it had two patios and was convenient to get to the parking space.
  • User1105088 Sent on 03/07/2013
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    Nicole surpassed all my expectations and made the day so easy. Was a total blessing to be able to focus on the experience and not the details.
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    Christina Sent on 10/09/2012
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    The Sheraton Carlsbad Resort & Spa is an amazing venue with gorgeous views of the ocean. The staff was extrememly helpful. I live out of the area, and they always accommodated my schedule when I was in town to work on our wedding. They provided excellent service, and some of our guests had allergies to certain foods we selected in our menu package, and the Sheraton servers made sure each of these guests had their meal specifications met. They made us feel extremely welcome upon our arrival for the wedding weekend, and I would definitely have another event there again!
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    Kathleen Sent on 08/27/2012
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    The Sheraton was beautiful and the service and quality couldn't have been better. We found everything to meet all our expectations and it was stress free and so much fun.
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    Thao Sent on 07/16/2012
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    This venue was exactly what I dreamed of as a little girl to be married at. It was beautiful! Aside from it's spectacular scenery, the service was amazing! Nicole Whittman is the best catering manager ever! She made everything possible without stressing out the wedding party. We couldn't have asked for a more perfect wedding venue.
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    Tiffany Sent on 10/18/2010
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    I could not have chosen a better venue for my wedding on October 2nd, 2010. My husband and I we so pleased with the wedding thanks to the wonderful service we received at the Sheraton in Carlsbad. They were very accommodating and helpful leading up to and the day of the wedding. I have only received positive feedback from all my guests regarding the ceremony site, reception food, and service. I would recommend this hotel to any future engaged couples as a perfect place to get married.
    Tiffany and Neil
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    Tiffany Sent on 10/16/2010
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    I could not have asked for a better venue to hold my wedding ceremony and reception. It was beautiful and the hotel and staff were so helpful. I have only received wonderful, positive comments from all of my guests.
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    Heather Sent on 05/18/2017
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    Elizabeth and team are fantastic and wonderful to work with.

    Sheraton Carlsbad Resort & Spa's reply:

    Thank you Heather, happy to hear your guest's are still talking about the celebration. Elizabeth
  • Ria
    Ria Sent on 03/06/2013
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    My experience at the Sheraton has been nothing but positive. It breaks my heart to not give them a perfect score because my wedding day and everything leading up to it was the best experience of my life, however the point of a review is to give other brides honest feedback and allow the Sheraton to correct their mistakes for the next bride. Nicole was absolutely incredible; always responded to me within a timely manner, was so accommodating, had an answer to everything, and her demeanor and attitude is infectious giving you joy and peace the day of your wedding.

    Hiccups – My biggest disappointment was that we didn’t get the honeymoon suite as promised. Trivial, I know, but we spent so much money to wed there and the wedding day itself is so busy and full of excitement that after the reception it’s truly just you and your hubby time. Time to relax and be married. I had a lovely time with my husband in the beautiful room but it was just like any other hotel room. There were also a few little things that they didn’t deliver on; we were told there would be a plate of h’ourderves set at our table as we entered the ballroom since we didn’t get any during happy hour which didn’t happen. We were also told that since we most likely wouldn’t eat (which was accurate) that they’d deliver a plate of food to our “honeymoon” suite which again didn’t happen subsequently leaving our famished bodies to munch on protein bars that I brought because the kitchen/room service closed at 10:00. And other small things like no mirrors in room, coat racks for dresses, etc.

    At the end of the day I decided to attribute all of that to human error – things will go wrong as they did at my wedding but that didn’t take away from all the good that the Sheraton did and how special the day was. I would recommend this venue to any bride looking for elegance, professionalism, and a stress free magical day.
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