Quality of Service3.5
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Just returned from Barcelo Riviera Maya, Delt with Victor and Gaspar. I was part of a large group for a wedding and what I realized was that these guys are worst. They didn't not know their head from their bottom. Super disorganized never called me to let me know when I was supposed to get picked up to go to airport. Then they get attitude with you when they should have sorted everything out before we got to the resort. Then they deliver a b.s. excuse. You do this everyday.. Your expertise, get it together! Went to look for them and they were never at the desk when they were supposed to be "on duty". Then they didn't remember who I was after spending an hour with them trying to figure things out. After I finally got my time for airport drop off the driver showed up late and we were the first pick up. Then we got to airport an hour and a half before our flight to see a long line. They had to rush us through just to make the flight..our bags were tagged as last bags by airlines..we just made it. We were traveling with a 2 year old running through the airport this is not easy nor preffered. Thanks for making my vacation less relaxing..never again. I'll be adding this review every where even on my employers travel blog. It's my goal to make sure people know how bad lomas is. I would not recommend them as your transportation provider for your destination wedding
When we got off the airplane, there were there with our name on a sign and were there for us to go back to the airport. Very professional people