DoubleTree Resort by Hilton, Lancaster Reviews

We're having our wedding at Doubletree next May and we're beyond pleased with how wonderful the entire process is going. Christina Hamberger is our wedding coordinator which is who I've been talking to since I first reached out to them. She was so patient and understanding throughout the whole booking process and took the time to make sure all of my questions were answered before making a decision. We're having our ceremony in their absolutely perfect intimate Chapel and our reception in a large white tent outside right beside the chapel with the view of the pond in front. Gorgeous venue, great staff, couldn't be happier!

Picking this venue was hands down the best decision my husband and I made about special day. Picking this venue was the easy part… the tough decision came when it was time to pick our food. This place has such an amazing selection for meal options and everything we tasted was skillfully made and paired. Needless to say, not a single person disliked their meal. The chapel was our ceremony location and it’s literally right on site! It’s a cute quaint chapel that has a lot of character. Besides how much we enjoyed this all-in-one venue, we loved working with events coordinator, Jamie. I was so thankful to have her guide me through the whole wedding process. I am not a planner and well, she sure IS!!! I would have been lost without her. She was so keen to details, even down to table number options. Besides the planning, she is a genuinely great person to just chat with about life and the future. The catering staff was on point with everything as well. They helped set up and tear down, something which most venues make you do yourself.
This place and these people are the whole package! Do yourself a favor and book it before it’s too late!

Our daughter was married in the chapel and we hosted a lovely wedding reception in Palm Court a few weeks ago. Our experience with DoubleTree Lancaster was nothing but positive. Eric, the DoubleTree coordinator, was great to work with. He was always responsive and eager to help. The food was wonderful and presented beautifully. The entire staff was exceptional during our rehearsal, the wedding and reception, and during our stay overnight. The buffet breakfast in the restaurant was wonderful as well. Our room was clean, spacious, and comfortable. Our guests loved the venue! We had many guests visiting from outside the area and they loved that they could attend the ceremony, take a short walk to the reception, and sleep in the same place. Quite a convenience! They thought Palm Court was a beautiful place for a wedding reception. One guest even commented that she felt like she was attending a celebrity wedding. We just received our photos and they couldn't be any more perfect! The chapel and willow tree grounds are perfect settings for photos as well as Palm Court. Thanks to all at DoubleTree Lancaster. We had a wonderful experience.

My husband and I were married on 08/01/2015 at the DoubleTree at Willow Valley. The day that we went to look at the venue, I knew I had to get married there! We were beyond pleased with Victoria and Eric's attentiveness throughout the entire process. They were very accommodating and flexible. The night of the wedding, I did not have to worry about any of this logistics, everything was taken care of by them! It was so nice to just relax and enjoy the company of family and friends. I would highly recommend this venue for both the ceremony and reception. Many of my friends and family complimented on how beautiful the landscaping was along with the Chapel and Palm Court.

DoubleTree was the perfect venue for our wedding. The staff was great and our guests loved Palm Court! We did hear some guests say the food was a little on the cold side by the time it was served, but that would be our only complaint. Victoria is great to work with and they listen to any unique requests that you may have. We loved the intimate feeling of the chapel for our ceremony. We would recommend DoubleTree to anyone who is looking for venue in the Lancaster area.

When I got engaged in October of 2013, I had no idea where I wanted to be married but all that I knew was that I wanted to have the ceremony and reception at the same place. Most of our family and friends were from out of state and out of town and I did not want to hassle them with traveling from one venue to another and knew a hotel would be our best option. However, I looked at other hotels and could not imagine having my wedding in a separate banquet room (requiring a LOT of extra work on my part) and my mother wanted me to be married in a church. I came to find out about the Willow Valley DoubleTree Resort by Hilton from my soon-to-be father-in-law who had stayed at the property many times for business. From the moment I set foot on the property, I knew this was the PERFECT location for our wedding day. The chapel, the property and the hotel facilities were all GORGEOUS!

During our planning process, a few months before our wedding the wedding coordinator left for another opportunity at another local resort. My anxiety started to rise quite a bit, however, one month before our wedding I met with the newly hired wedding coordinator, Victoria. Upon meeting with Victoria, my anxieties quickly disappeared as she completely exceeded all expectations!

Our wedding day/weekend couldn't have been more perfect or beautiful! And a lot of that is thanks to Victoria and the rest of the staff (ie. Nicole- Banquet Manager, DJ-A/V attendant, and Jen Katke-Group Reservations). Our guests are still raving about how beautiful everything was and how delicious the food was (specifically the raspberry brie bites, coconut chicken, potato & leek soup, and filet & chicken combo plated meal). The service provided by the banquet staff was top-notch which was just the icing on the cake! I could go on and on about how amazing our experience was but I am running out of room! Future brides, you will not regret choosing this venue for your wedding day!!

Everyone at the Lancaster DoubleTree was absolutely amazing! We could not have asked for a better wedding venue. They were very accommodating, pleasant, and a joy to share our special day with. Kris and her team worked so hard and made our day one we will remember for the rest of our lives!

The DoubleTree was an awesome place to have our wedding. Everyone was so friendly and quick to respond to questions. It could not have been any better.

Our wedding was picture perfect thanks to the awesome staff at Double Tree Resort. Kris Becker is exceptionally wonderful to work with. The whole team went above and beyond our expectations.

From the very beginning everyone at Double Tree was wonderful. We met with Kris who is the wedding coordinator. She answered all of our questions and was always available to talk if we needed her. The employees at the hotel were amazing, they did anything we asked of them and were very accommodating to our needs.

Chris was great to work with very helpful. The chapel was nice. I would recomend the Double Tree Resort.

Doubletree in Lancaster was great! From start to finish they helped me all along the way and made my wedding day more special than I imagined.

DoubleTree Resort by Hilton, Lancaster was beautiful in every way. From the chapel to the hotel rooms and especially Palm Court for the reception. Kris Becker was outstanding to work with. We highly recommend this venue!

Kris handled our wedding & reception. I can't say enough about everything she did to make it just right. She was so attentive to our requests. Kris made sure we didn't have to worry about ANYTHING on our wedding day. She was such a pleasure to work with. She is just such a nice person in general. Nichole was there with us during our reception. We got so many compliments for Nichole--our guests felt like they were getting personalized service. She really made an impression with everyone, our guests just LOVED her! Brian handled everything at the chapel. What a great guy! He was also so nice to work with. He was there during our rehearsal, and just did such a great job making suggestions and assuring us everything would be alright. He made sure all our things at the chapel got moved over to our hotel room after the ceremony. Nothing got lost. The people at the desk in the lobby were also so courteous and nice. Oh! And Rock's brother, Terry, made our wedding cake, and had a disaster transporting the cake to the wedding. He RAVED about how the people at the DoubleTree, and from the kitchen helped him fix the cake. He said they were WONDERFUL and so HELPFUL. When we saw the cake, we would have never known anything was wrong. The staff was really nice during our rehearsal dinner too at Cafe 24--another convenience just having to walk across the street from the chapel after the rehearsal. The food was great!
Does it sound like we were happy with the service we were provided for our wedding and reception? You will not be disappointed. Also, having the chapel just a short jaunt across the street from the reception was one of the reasons we chose this site. The chapel is beautiful and set up perfectly for a wedding and for a bride to get ready right there inside the chapel.
Thank you Kris, Nichole, Brian and all the staff from the DoubleTree. You made our day more special.

I couldn't have had a better wedding and with such kind, flexible and hard working people helping us! We loved every aspect of the space. Everything was perfect! I really appreciated when Nicole helped me sew my wedding dress strap back on! lol! The food was excellent! The chapel was great and I can say on behalf of our families they had an amazing time! We loved the cheese and fruit plate in our overnight stay at the hotel for the wedding night!!!! I'm sad to hear the closing of Willow Valley and the Bakery though. But thanks again for everything and if it's okay I would love to come back to the wedding events there! They were so much fun!

Take care, Meagan Mapson (Lewis)

Our wedding day was even more wonderful than we could have hoped!

Palm Court at Willow Valley was a spectacular venue for a wedding reception. The food was excellent, and everyone we worked with to plan the reception was top-notch.

The experience was wonderful!! So many people have commented on how beautiful the chapel and reception venues were. Working with Kris Becker was so great. They will work with you on any requests you need. I highly recommend this vendor!!

Alicia and Jim Moore

Absolutely the best reception venue I have dealt with. Very friendly and responsive. I have been told that the food was the best food people have ever had at a reception. Everything was set up exactly as we had asked and their staff were excellent all the way around.

They do a wonderful job here and were willing to work with lazt minute changes

Girls generally know how they will act as brides, and I knew from the beginning that I would be STRESSING majorly over every detail. Having said that, picking Willow Valley/DoubleTree Resort for my wedding venue was the BEST decision I could have ever made. I grew up going to this resort with my family since I was a baby, and it was my dream location for my wedding. At the very beginning of my experience, a different Catering/Sales manager worked here, and I must say I was worried it was going to be a disaster. However, about a month into planning, Kris Becker entered the role, and changed everything. If you want a person who is friendly, kind-hearted, organized, and willing to go above and beyond for you, pick Willow Valley for your wedding. Kris was so unbelievable... she took ALL the stress off of me and my family and I knew every detail was going to be perfect. She even came the day of my wedding to help set up to make sure everything was exactly how I wanted it! She answered all of my questions very promptly and never missed a beat. If for no other reason, book for Kris alone.

The value of this venue is amazing. We got SO much for our money. We had a morning ceremony in the chapel with a brunch buffet, and our pricing included the ceremony, hors devours, a huge variety of breakfast and lunch foods (buffet style), mimosas, a discount on our cake and rehearsal dinner, and a complimentary night for my husband and me the night of the wedding! Some of my friends and family could not believe how reasonable it was when I told them what it cost us. Plus we got an additional discount for having it on a Sunday.

Quality and service are things that Willow Valley/DoubleTree has down. The grounds are gorgeous, the chapel is clean, adorable, and perfect for weddings, the Palm Court is breathtaking - everything is picture perfect. The food is delicious and the cake was out of this world. The Easter flowers in the front of the chapel were beautiful - we didn't even have to decorate it!

The people working there are amazing - as I said it doesn't get any better than Kris. The lady that helped me confirm the rooms we needed was also very helpful and responsive. The day-of coordinator was great... she checked in with me and dismissed the head table and she even brought my Dad a Diet Coke even though soda wasn't included in our package! My only issue was that she went MIA at some points of the reception... but I'm sure she has tons of behind the scenes work to do! Not a big deal at all. The bakery was great - Sue was so wonderful to work with and did exactly what we wanted! And our sound coordinator was a very nice guy who ran the sound perfectly during the ceremony, which is a huge stress saver! The people at the front desk were helpful checking all of our guests in, and were very accommodating when I was having a meltdown because we thought we didn't book enough rooms!

I also highly recommend having the rehearsal dinner in the smorgasboard! We had the rehearsal in the chapel, then headed over to the Family Restaurant and had a blast. DoubleTree is also a great venue if you have traveling friends and family who need to stay. Everything is in one place - SO convenient!

Thanks to Willow Valley/DoubleTree I had my dream wedding and could never have asked for anything more!! I highly recommend it if you know you will be stressing... trust me, your details will be taken care of and you will truly be able to enjoy your day! Best of luck brides!

We had a December wedding and the place was beautiful without a lot of work.

Best prices for a reception around! Great service, really friendly. Got a free Sunday brunch for 2 that we can use whenever!

They were amazing and the wedding was more than i dreamed it would be. When my cake turned out a little lop-sided, they didn't charge us for it...they took care of every detail. Every time we wanted to take care of something, they protested and took care of it!

I highly recommend this venue and to utilize both the wedding ceremony and reception locations. Not only is it highly convenient to all your guests, but it's a great value as well. I couldn't be more pleased with the staff through out the whole process, including the actual wedding. Each person was truly working to create my perfect day. Each and everything I asked for specifically, that was outside the standard guidelines were met. All of our guests loved both locations and raved over the delicious dinner meal that was served. I wouldn't have changed anything about the night!!