If you are in Kansas City, let me tell you about this photographer. My
daughter got married 8/08/08. Yes, you read that correctly and I picked
up her wedding albums yesterday after I drove to Kirksville (3 hours
away) because they were mailed to the wrong address. I have to say the
pictures are beautiful, so if you dont mind waiting for one and half
years to get them, then this photographer may work for you. Also, they
are not good at returning phone calls, they may email you after you
email them several times. Designing the final album was also slightly
challenging as it took several weeks and three or four redo's before we
got something we were satisfied with. My daughter fortunately had the
help of a photojournalist major to design her album as they offered no
assistance at all. Part of the package we prepaid was for a photo
montage complete with songs which we have yet to receive. The day of the
wedding, one of the photographers was over an hour late and the second
photographer didn't come until 3 or 4 hours after the agreed upon time.
After the albums were designed I was told that they were going to the
printer, binder etc at the end of March this year and it would only be a
couple of more weeks and I got them yesterday. My daughter had emailed
them her new address, (she has lived there 9 months now) and yet they
were mailed to her former address. Fortunately for us, the new tennant
in the apartment realized they were wedding albums and made a valiant
effort to find my daughter through some friends and get her number so
she could call her. At this point I am just grateful we are through
dealing with them. Good luck to you if you hire them.
DiMartino Photography, LLC responded with the following comments:
I am disappointed that this bride’s parent would leave such a negative review without including some key pieces of information. The fully edited wedding photos were provided to the bride in a timely manner following the wedding. The album was, in fact, delivered one and a half years after the wedding. However, the order for the album was not placed until eight months after the wedding, when we were already in the midst of the 2009 wedding season. We completed the album design within three and a half months of her photo submissions (turn around times vary through out the year and are listed on our FAQ page). She then requested that the album be completely redesigned 7 times. This took several additional months. These requests were highly unusual. In fact, most of our brides make no design change requests at all. We certainly want each couple to be happy with the final album design and we worked very hard to please this particular bride and her family. I am very disappointed to now find that the bride’s family has taken to the internet in this manner. There are numerous other allegations in this review that are completely incorrect, but I won’t belabor this forum with a response to each. (Although I will say that maybe she was unaware that my partner started his day on time with the groom, but she knows full well that her statement that I was an hour late is absolutely untrue, as she was with the bride when I started my day.) We strongly urge our potential brides to use our website to it’s fullest. We provide quite a lot of information on our FAQ page that will help you to be better informed as to what you can expect when you hire DiMartino Photography.
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