Toast Bridal's online store made it very easy to order exactly what we needed (once we finally picked a dress!). I didn't really interact with any customer service reps except to just follow up on my expected ship date, which was always the same as what was originally quoted on the site, so that met my expectations and I felt comfortable knowing everything was on time and processed as promised.

As far as sizing, our local tailor measured all my bridesmaids and we just compared them to the designer's size chart that was provided. It wasn't rocket science. The instructions provided were clear. With some minor adjustments by the tailor for the length and some straps taken up a little, everyone is ready to go with no drama or serious issues. This was the probably the easiest part of all my planning. I would highly recommend it!

The website is very easy to navigate and the immediate online customer service is phenomenal! I was wondering if they had a specific dress in stock,and Angela was online to immediately assist me. She even took my email address to double check in the store location the next day! I was discussing measurements with her and told her my concern in measurements for my bridesmaid gown that had been ordered last year. (Hello, Holiday feasts and irresistible sweets..you are the devil!) She provided measurement information that was never provided to me from the bridal boutique where my dress currently resides in New Orleans, LA. Being 5ft tall, I had no idea that the dress is going to sit 1 inch shorter on me. I also had no idea which measurement chart I was to follow due to never having tried on the dress! Angela was a gem and sent a link providing the measurement chart I needed to refer to. If their in-store service is anything like the prompt professional customer service I received over the internet, I would recommend this place to every bride and her maids! (THANK YOU ANGELA!)

After reading some of these other reviews, I was kind of nervous ordering from the online store...the reviews were all hit and miss. But my experience with Toast Bridal could not have been better!! Hardly any online bridal shop allows returns, so that is no surprise there. And most of the bad reviews were from in-store shoppers, not online.

We chose Bari Jay bridesmaid dresses and studied very closely the Bari Jay sizing chart (although if you have bridal store near you that carries this designer, as long as you know what size your BM needs, fitting a dress should not be an issue- and when in doubt, order 1 size up). The Bari Jay sizing chart is true to size, so I ordered all 5 dresses together. I HIGHLY recommend doing this so the dresses will all be cut from the same dye lot.

If we had ordered the dresses from a shop in our hometown, we would've been paying almost TWICE the amount Toast offered (and the dresses we chose all happened to be on sale). The dresses came before the expected ship date they gave me, and we couldn't be happier with the quality or the responsiveness to the emails I sent inquiring our shipping status! Thank you Toast bridal :-) I will definitely recommend.