Melissa
Just Said Yes October 2019

Zola - buyer beware!

Melissa, on January 13, 2021 at 4:46 PM Posted in Registry 2 9
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Watch out! I want to warn brides on the customer service at Zola registry. Once the wedding is done and your registry is completed, the do not care about the products purchased. I have had an extremely frustrating experience with them trying to get replacements or refunds on place settings. It is a shame that family and friends spent money on these and now most are cracked, chipped or in the garbage - this started after 6 months of receiving them!

Since it was outside the return window, they say there is nothing they can do. So be sure to keep your registry to known retailers so you can speak to a real person if there is an issue. And, avoid Canvas Home Shell Bisque 4-Piece Place Setting - they are cool plates, but just do not hold up.

9 Comments

Latest activity by Davisrad, on January 30, 2021 at 12:25 PM
  • A
    Expert September 2020
    Amanda ·
    • Flag
    Zola isn’t the manufacturer, so if items broke after delivery it’s not really on them.
    • Reply
  • KYLIE
    Super May 2019
    KYLIE ·
    • Flag
    Why would they? They’re not the manufacturer
    • Reply
  • Hanna
    VIP June 2019
    Hanna ·
    • Flag

    Zola is just the website, not the manufacturer. I'd recommend reaching out to the manufacturer if you have issues with specific products. Many of the items we registered for had at least a 1-year warranty

    • Reply
  • Karla
    Super February 2020
    Karla ·
    • Flag
    Echoing all the other comments— if it’s outside the return window, you should reach out directly to the manufacturer. We had a set up Cuisinart mixing bowls that oxidized after only 3 months and Cuisinart sent us a new set after we inquired about how to fix it.


    In regards to Zola’s customer service, whenever we were still in the return window timeframe, they’ve been super easy to deal with.
    • Reply
  • Melissa
    Just Said Yes October 2019
    Melissa ·
    • Flag
    View Quoted Comment

    Thanks all -

    • Reply
  • Michelle
    Rockstar October 2022
    Michelle ·
    • Flag
    Generally most people go directly to the store websites where the couples are registered and completely bypass the middlemen (Zola, etc).
    • Reply
  • T
    Super April 2021
    Tiger Bride ·
    • Flag
    I don't understand the problem here. Zola isn't the manufacturer, as PP have said, but I also don't know of many places that would offer you a refund 6 months after the fact.
    • Reply
  • Melissa
    Just Said Yes October 2019
    Melissa ·
    • Flag

    Great news! Zola is sending new plates!! I am super happy with this news - and would take this thread down if I could.

    • Reply
  • Davisrad
    Just Said Yes December 2022
    Davisrad ·
    • Flag

    I'm excessively content with this news. Thanks for sharing this useful information.

    • Reply

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