Hi friends! Have any of you ordered rings through Kay Jewelers? I found a wedding ring that I absolutely loved, however, they told me I'd have to send my engagement ring out to one of their different locations with the wedding band for two weeks "to ensure proper sizing." This makes me nervous since my engagement ring isn't from Kay. Tell me about your own experiences, please! Did you have to do this, as well? Is this a typical procedure?
My fh bought me a promise ring there and we have had the worst experience. He insured it and everything. It had to be fixed twice and then we were told if it happened again they would not fix it for us. We definitely won’t go there again.
No, no, no! Do not! That sounds like complete b.s. I had the worst experience with Kay's. It was to the point where we demand a full refund and went else where. They not only forgot to call us when my ring was done, but also got the engravment wrong and forgot a gemstone. So they promised to rush it out and have it back 3 days later, went back 3 days later still no ring, went back 2 days after that still no ring! They called up the shop and he hadn't even touched it yet! Not to mention fh ring was no where to be found! We ordered them the same time and were promised they would be in the same time. One was missing and one was just completely wrong! Never again! Fh got my engagement ring from hannoush, so we went there again, got my ring, a 14k white gold band and his ring, a black band with blue in it, plus engravments for 450! Kay's was charging us 600 for a 10k white gold band and fh black ring. Ridiculous so glad I demanded a refund and got the heck out of there.
There are so many stories of things going wrong with Kay's. That policy doesn't make any sense. The wedding band size is based on how it fits your finger with your e-ring on at the same time so sending your e-ring away to some unknown location is not going to help determine a proper size for your wedding band. For me, my band size is the same size as the e-ring. I believe this is the case for most people. Once the band is on your finger with the e-ring it may make the e-ring feel more snug, which for me was good because my e-ring was a tad loose to begin with. But no, I don't trust what they are telling you and I would not do it.
I dont believe that is truly a policy since I worked in jewelry. They just want to make the extra for sizing the engagement ring. If you purchased it as a set from there then yes you would have to send them both. But if your other ring is from a different jewler you definitely do not have to send it through Kay's for sizing.
Both of my rings came from Kay. My initial experience was horrible. But, my store changed management and it has improved. I sent my rings off right before the wedding to be redipped and I had my wedding band resized, again. I was not told i had to and i didn’t send my ering either time I sent it out. My ering took almost 4 weeks to come back from being sized right after we got engaged, like i said it was horrible. But my wedding band was back in 2 weeks both times we sent it out. Maybe try a different Kay or speak with a different sales person.
I repeatedly told everyone, friends, family, acquaintances, etc. even before I had the thought of a fiance or getting married to not even let him think about shopping at Kay's. I had a boyfriend who bought me a set which came with earrings, a necklace, and a ring. He got it from Kay's put the warranty on it the whole 9 yards. He decided to space out the gifts over Christmas, my birthday, and our dating anniversary this was from December through February....I got the earrings first, then the necklace. I had to take the necklace back after two days of wearing the necklace due to clasp breaking on the chain. They did replace the chain. I got the ring a few weeks later for our anniversary, and was extremely careful. I didn't wear it daily only for special occasions and took it off whenever I washed my hands. I lost the gemstones in the ring at least 5 times, which had to be sent off for repairs over a two week span each time. They also require their jewelry to be inspected every 6 months to maintain the warranty. I missed one of my inspections, and they tried to refuse to fix the stone in my ring due to me missing once inspection. I would hate to see you go through the trouble of dealing with something like this on your wedding bands.
I have had my engagement ring for over 3 years now, and my band going on 1 year now. I have yet to have any issues with it. I have worn my engagement ring everywhere...the gym, in the shower, swimming, hanging out on the beach, literally everywhere for 3 years. Same for my wedding band for almost a year.....not a single stone has even come loose. I did have my rings inspected, polished, and everything before our wedding, but it didn't need much work. They did keep my engagement ring in store for about two weeks to ensure they could size the wrap correctly, since I got a wrap instead of a single band.
Wishing you the best luck in whatever you and your fiance decide, but I would caution you when buying any jewelry from Kay's.