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K
Devoted January 2013

My photographer cancelled on us because he got a last minute wedding booked, is this ok?

Kat, on August 13, 2018 at 10:43 AM Posted in Parties and Events 0 18
4 days before our engagement pictures out photographer cancelled because he booked a wedding. I thought it was ok because of course he will earn more money.. I don’t blame him. But this co worker is telling me that was very unprofessional and that I should get another photographer. He’s really good and the cheapest we could find (we are in NYC). What do you guys think?

18 Comments

Latest activity by Maggie, on September 24, 2018 at 11:56 AM
  • MrsD
    Legend July 2019
    MrsD ·
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    I would get another photographer. He had your engagement pictures scheduled, so that was his priority first. He chose to ignore that for more money, which isn't professional.

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  • Brae
    VIP September 2019
    Brae ·
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    Yeah, I dont think that's professional. I can maybe understand asking if he can reschedule with you guys, but just straight up cancelling, I wouldn't be happy about it.
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  • Brittney
    Devoted September 2018
    Brittney ·
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    He should have asked you before booking the wedding. I think you should find a different photographer.
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  • C
    Master July 2018
    Cuoghi ·
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    That is unprofessional but I'd give him another chance personally. Talk with him and let him know it bothered you.
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  • Katie
    Master October 2016
    Katie ·
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    I do think this was unprofessional but maybe there are different circumstances. Maybe a close friend's photographer backed out on them and asked if he could step in? Was he apologetic or did it just seem like, "Hey we need to reschedule your photos. I have booked a wedding."?

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  • FutureMrsKC
    Master January 2019
    FutureMrsKC ·
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    He wasn't very professional.

    If he can't stick to a schedule, who is to say he won't cancel on your wedding if someone offers to pay more for the same day? Or a more expensive package?

    He should have had someone else scheduled to come do your engagement pictures if he was going to cancel last minute.

    I'd look around at other options.

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  • Courtney
    Dedicated May 2019
    Courtney ·
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    It's very unprofessional. He booked with you first so he should've told the others he was booked up for that day. Theres no reason for any professional to do that. I would get another photographer
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  • c
    Super May 2019
    c ·
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    Definitely not professional.

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  • Carol
    Super April 2024
    Carol ·
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    Nope i agree with all pp. He needs to make it up some how for his lack of customer service. I would let him know it bothered you (is there more to this story??) And see what his response is. Of i were him i would have done your session for free because thats a huge no no.
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  • MOB So Cal
    January 2019
    MOB So Cal ·
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    I think the response depends on how this happened. First, if he just got another booking and called you with "hey, I took another job this weekend, so I'm cancelling your engagement shoot (but we'll reschedule)," I would call him and tell him that this concerns you a lot. Your perception was that he made a commitment to you (for time I'm assuming you are paying for) and that his cancelling last minute creates issues for you (e.g., taking time off, etc.). If his response is, "I am so sorry, you're right, how can I make it up to you?" Then, all is good. If his response is "So?", I'd be looking for a new wedding photographer.

    However, if he contacted you and said, "Hey, something has come up and I've been asked to be a last minute replacement for a bride and groom who lost their photographer. I know this is inconvenient for you, but can we reschedule your engagement shoot?" Then I think I'd just stick with him.

    When daughter was interviewing her vendors, she always asked about their plans for an emergency that would keep them from fulfilling their contract with her. Everyone she choose to work with assured her that they have a network of colleagues in their field that they keep in close contact with, and if any of them have an emergency, they do their best to back each other up. God forbid, her photographer becomes ill or has an emergency on her wedding day, she's certainly going to hope one of his colleagues will be able to cover her wedding. So, if the "shoe were on the other foot," she'd likely be pretty forgiving. However, she interviewed a videographer and asked them if they could contact her if someone else inquired about her date before she could get the contract/deposit back to them. They agreed, but then when she emailed them to submit the signed contract, they responded, "Oh, sorry, we booked someone else who wanted a bigger package than you indicated you wanted." She asked about their agreement to notify her first, and they didn't respond. Since she didn't actually have a signed contract with them, it's not exactly the same, but she figures it was for the best since they couldn't really be trusted. I think a lot depends on the circumstances and the way it's handled. People usually show us how they are. Good luck!

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  • A
    Dedicated January 2019
    Anonymous ·
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    VERY unprofessional. That photographer had you on his books for an engagement session, he should have either told the other couple he is not available or he should have checked with you first to reschedule your session, instead of cancelling with no warning.
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  • K
    Devoted January 2013
    Kat ·
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    Thanks for the tips, wish I knew this before.. he only text me and said he booked a wedding and if we can reschedule.
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  • K
    Devoted January 2013
    Kat ·
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    Thanks, yeah that makes sense
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  • K
    Devoted January 2013
    Kat ·
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    That’s true, the main problem is that he’s the best photographer in that price point (that I know of). And we have a tight budget so :/
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  • K
    Devoted January 2013
    Kat ·
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    He was not apologetic at all, just said we booked a wedding need to reschedule
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  • K
    Devoted January 2013
    Kat ·
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    I didn’t think of that... 😢
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  • K
    Devoted January 2013
    Kat ·
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    No there is nothing more to the story Smiley sad
    I wish he would give me the sección for free Lol
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  • Maggie
    Champion October 2025
    Maggie ·
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    I'm sorry this happened, Kat!! Smiley sad What a bummer. Did he reschedule your engagement photo session? Or did you end up going with another photographer all together?

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