Wyndham Garden York Reviews
Reviews
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.9 out of 5 rating4.9
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Value 4.9 out of 5 rating4.9
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Flexibility 4.8 out of 5 rating4.8
Awards
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Featured
Justine Sent on 09/16/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding of my dreams
Everything I pictured my wedding to be is exactly how it was. Maryann Fischer was an absolute asset to everything and we are incredibly thankful for her and her hard work. She was always so responsive when I had a million and one questions/requests while being friendly, patient, and helpful. The staff was very accommodating and friendly. The ballroom was decorated beautifully and the complimentary wedding suite was amazing. The courtyard was beautiful as well. I cannot have asked for a more perfect wedding and the Wyndham Gardens and Maryann were to thank for that. I highly recommend.-
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+3 photos
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Quality of service
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Renie Sent on 12/11/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic event in 4 weeks
What can I say but THANK YOU! A last minute decision to have a wedding we contacted Wyndam Garden to find out that they had a room available to accommodate us! Maryann was WONDERFUL to work with! She's personable and truly thought of everything! She went above and beyond to keep the entire process on schedule, and the evening of the wedding she was right there making sure things went smooth and they did! It was really an amazing event! THANK YOU SO VERY MUCH!!! ~xoxo~ -
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Roseanna Sent on 08/04/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I dream come true
Our wedding was suppose to be held outside in the garden but unfortunately you can’t stop rain from happening. Maryann and her staff was wonderful how they transform the ballroom so we can have a beautiful wedding!-
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+5 photos
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Stephanie Sent on 12/17/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Nov 2021
The event staff was absolutely amazing to work with. They went above and beyond everything we could’ve asked for ❤️-
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+2 photos
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Quality of service
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Beth Sent on 11/11/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It was a very good experience
Mary Ann was great to work with! She helped us plan our from start to finish exactly how we wanted it. The day of staff was also very helpful. We didn’t have any issues with meals or the bar. Our package included the cake and cupcakes as well…they were amazing and people loved them. The whole night we were getting comments from our guests about how accommodating the staff was and how nice the venue itself was. I would recommend them for your wedding! -
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L Laird Sent on 09/03/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Option for Wedding Room Blocks
I dealt with the Wyndham Garden in your for a recent wedding. Their Customer Service for booking a block of rooms was excellent from start to finish. Their sales ream was very professional and always willing to help. Our guest were very pleased with their accommodations and commented on how beautiful the hotel was. -
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Lisa Sent on 08/12/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Reception
We were very pleased with how Wyndham Gardens and especially Mary Ann Fisher handled my daughter's wedding. They went above and beyond with the details surrounding the big event. During this time with covid, we had to change the date.
The Crystal Ballroom looked beautiful and classy. The staff was courteous and friendly. The food was phenomenal. So many people came up to me and told how much they enjoyed their meal.
We had a few vegetarians attending and they all loved their meals. I was grateful for that.
My daughter and son-in-law had a fabulous and memorable time that night. Everything went as planned. I would definitely book another event here. -
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Brianna Sent on 08/11/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Experience!
Wyndham Garden is THE place for weddings in central PA. Everything you could possible need - a place to get ready, breakfast and dinner, a bar, reception venue, ceremony venue, accommodations, catering, amazing pastries/cake and the best staff all at your finger tips!!! Mary Ann is an absolute pleasure to work with -- her expertise and kindness is second to none. -
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Philip Sent on 06/10/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Above and Beyond, Service that needs recognized!
Where do I start. Our Wedding had been Canceled due to covid two days before our big day. My Wife decided we still wanted to elope with a small amount of family and close friends. Our Family and friends were already supposed to be staying at the Wyndham Garden in York. We contacted Mary Ann on Thursday morning and asked if we could elope there in the ball room. She said absolutely! And immediately jumped to help get things in order. From getting the ballroom prepared, to Food, Dessert and even helping us set up a bartender for the day. We did a full walk through with her the day before. She Helped our family set up the room on Friday night. She was the first person to greet us on Saturday morning to kick things off and stayed throughout the whole process to ensure things went smoothly. She went above and beyond and made our wedding day truly special. It was beautiful and intimate. Something we did not expect to receive with such short notice. the Service was above and beyond and we truly recommend the Wyndham for any future needs especially Mary Ann and Lisa! -
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Phyllis Sent on 06/01/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazingly Beautiful
Our experience was nothing short of amazing! In just 48 hours, Wyndham put on a beautiful wedding and reception! All of the staff went above and beyond with any and all requests. The food was delicious. The venue was gorgeous and the staff even helped us decorate! Their attention to detail was truly heart touching. We can't say enough about the location or the staff! -
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Danielle Sent on 11/17/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful team
Mary was wonderful and we had slot of fun with her. She even got to dance with us. They food was amazing and made our day perfect. Our kids wanna go back to swim. IM really happy we picked this place to hold our wedding -
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Kelsey Sent on 08/20/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great venue
We had a blast at our wedding! Even with all the craziness with Covid and all the new rules, Mary Ann was the absolute best and is the biggest reason why our wedding went so smoothly until the very end. She is like family to us now! The food was fabulous, especially the chicken bruschetta...and I don’t even really like chicken! All in all, the only complaint I would have is it was extremely warm in the reception room, even with the staff constantly turning the temp down. We also went to Cousler Park to take our pictures before the ceremony, which is only 10 minutes away, as Wyndham didn’t have the exact picturesque scenery that we were looking for.-
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+4 photos
Wyndham Garden York's reply:
Thank you Kelsey for the great review and it was certainly my pleasure to host the wedding!
Photos are stunning -
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Megan Sent on 10/31/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic place for a wedding!
Extremely friendly staff, great atmosphere, and very accommodating! -
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Winona Sent on 06/10/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything I hoped for and more!
From the planning meetings to the day of, Mary Ann and the staff at the Wyndham Garden Hotel went above and beyond to make our day so special and happen so smoothly! The wedding package was well worth it. We didn't have a big family to help us set up our wedding, so that was a big reason why we went with the Wyndham Garden Hotel. They took care of setting everything up for us and made everything so easy! We dropped everything off on Friday night and when we saw the venue the day of, I was blown away with what they did with our decorations and flowers. They made the already beautiful ballroom into my dream wedding! I even dropped off the flowers and greenery for my cake the morning of and they created the most perfect cake for us. My bridal party stayed in a suite while my groom and groomsmen used the Keystone Room. Both had plenty of space for my bridal party (we had 7 bridesmaids and 7 groomsmen). We got ready at the hotel, did our ceremony in the beautiful courtyard outside, and had our reception in the Crystal Ballroom. Our wedding day was perfect and we could not have asked for a more friendly and helpful staff. I was not stressed in the least bit, knowing that Mary Ann and the Wyndham staff had everything coordinated to perfection! -
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Kim Sent on 04/04/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding of our dreams and more
My wedding was what I dreamed of and more because of the Wyndham. Mary Ann was AMAZING to work with! She always checked on us and made sure everything ran smoothly. Liz the food and beverage manager WAS OUTSTANDING! She always was checking on me and my husband and also my family making sure we had what we needed and the food was to our standards. The FOOD was AMAZING! Everyone at the wedding and rehearsal raved about the FOOD AND the rooms! DEFINITELY going down as 10 stars in our books. This place is DEFINITELY the place you want to have your wedding or party at. They pay attention to details and make sure you are taken care of! We -
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Brieann Sent on 08/27/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rasheeda Martin was fabulous! She made anything we asked for a possibility! She went above and beyond oir expectations. This venue is great for a wedding with a large amount of guests. With the newly remodeled patio cocktail hour was perfect!Wyndham Garden York's reply:
Thank you Brieann for the review. It was sure a pleasure to assist you with your special day. -
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Lorie Sent on 08/02/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rasheeda Martin, Social Sales Manager is THEE BEST! She went above and beyond for my husband and myself! Very professional, yet so personable. She made our wedding ceremony and reception perfect! She added special touches that we just LOVED! If anyone is planning an event...call her-I don't think I ever met or will meet again a sales manager that excels at her job like Rasheeda. You can tell she truly cares...she's not just "doing her job". Shout out to Donna Smith-Lentz, Michele Febres and Meesh (sp)? You are all AWESOME!!! I can't say enough about the whole experience...A++++ Can't begin to express our gratitude!!! So many of our guests commented on the facility, the décor and the professionalism of the staff. Rasheeda, your staff under the direction of you made a special day PERFECT! Thank you again! <3 Lorie Bilbow Anderson
Wyndham Garden York's reply:
Thank you Lorie for the review. We are thankful You choose the Wyndham Garden to host your Wedding Ceremony & Reception. It was our pleasure to help you plan your special day. -
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Donna Sent on 06/17/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our experience with the Wyndham Garden was fantastic! With the help of our wedding coordinator, Rasheeda Martin, we had a gorgeous wedding! Her help, calm demeanor & experience gave us the confidence that we were in good hands! It turned out beautifully!Wyndham Garden York's reply:
Thank you Donna for the wonderful review! -
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Laura Sent on 01/04/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This venue was the best choice that my husband and I could have made. They took care of everything for us and they were more than happy to do what made us happy. We did not feel stressed one bit during the whole wedding process because we knew that it was being taken care of by the staff at the Wyndham Garden. Also, what better option than to have a gorgeous venue and then have your guests be able to stay over night? Wouldn't change a single thing about our experience and reception!!Wyndham Garden York's reply:
We appreciate your review! -
Quality of service
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Marisol Sent on 08/07/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was extremely satisfy with my ceremony & reception, everything was so beautiful, decorations/ staff/ food, especially Kristina Schindler she's very nice, patient , helpful a beautiful person overall. I definitely will do another special event there. -
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Sarah Sent on 07/13/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot put into word how incredibly happy me, my husband and our families are with the service with received from the team at the Wyndham Garden for our wedding day. From the day we booked with them, we have been treated with nothing but the utmost respect and care for our needs. Kristina Schindler is one of the sweetest, friendliest people I have had the pleasure to meet. For the year we worked together planning my special day, she was on top of everything! Extremely organized and professional at all times. Yet at the same time she was laid back which made me feel welcomed. Whatever I wanted for the reception, she made it happen. She was always available to call or email when I had questions or concerns, especially as we got closer to the day! The night before the wedding I dropped off everything for the reception and explained to Kristina how I wanted it decorated. When I finally arrived I was absolutely ecstatic with how perfect everything looked. Not a thing was out of place! The entire team at the reception was great as well. So friendly and charming! There was always a server catering to the bridal party and making sure we always had a drink or anything else we needed. I could not imagine having my wedding reception at any other venue. -
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Raven Sent on 11/16/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding was a dream come true thanks to the staff at the Holiday Inn. Kristina was both readily available and extremely patient and the staff worked super hard on the day of the wedding to keep everything moving. The food was outstanding and we got tons of compliments on it. I recommend this place to everyone. You get a free night stay on the night of your wedding and the room was just stunning. -
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User1909325 Sent on 11/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The day we first stepped into The Crystal Ballroom, we knew this was the perfect venue for our daughter’s wedding reception. It was great working with the wedding planner, Kristina, in planning the reception. We had peace of mind knowing that we were in fully competent hands and would not have to worry about anything; from setup to tear down and everything in between, the staff had it all covered. The room setup was absolutely beautiful. Service staff were courteous and attentive. The crab dip was amazing. The dinner was cooked to perfection and served promptly. Everything was executed exactly as planned and kept on schedule. We received so many compliments that evening.
Thank you for being so accommodating, and a huge thank you to all the staff who worked behind the scenes to make this an incredibly wonderful, memorable evening for our daughter and her new husband! We are very grateful. -
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Bethany Sent on 09/25/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Grand Ballroom was absolutely beautiful for our wedding reception! We had our cocktail hour in their indoor pool area which is nicely decorated and added a little something to our reception. We loved it and all of our guests are still raving about both areas! The staff was also awesome, especially Kristina, the wedding coordinator, who helped us plan our reception! Nothing but awesome reviews from us; we HIGHLY recommend it!! -
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Derek Sent on 09/07/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great place to have a wedding reception! We worked with Kristina and had our wedding in the new capital ballroom. They are flexible and will work to meet you needs. I would highly recommend them! -
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Sarah Sent on 07/29/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything was beautiful and just how I wanted it. -
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Allyson Sent on 09/15/20154.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
We didn't have an event at the Wyndham Garden, but we did choose it as our one and only hotel for our hotel wedding block. Kristina was awesome along the way – she answered any and all of our many questions, and gave us all the information needed to make the best choices for us and our guests. The rooms themselves could use a little work, but the public spaces (e.g. pools, poolside area, lobby and restaurant) throughout the hotel were fantastic. Kim and the hotel staff were incredibly accommodating for any and all of our needs during the entire weekend – we really can't thank them enough.
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Kaci Sent on 06/10/20214.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Wyndham Garden York
It was a great venue they really worked with us and helped us. They also answered any questions we had with good answers and on time. -
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Jessica Sent on 11/16/20204.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent Service
Everything was perfect!! Staff was so very helpful and were there for anything that we needed!! Food was amazing, cake was amazing, and service outstanding!!!Wyndham Garden York's reply:
Thank you Jessica for the great review and it was certainly my pleasure to host the wedding!
Best Wishes to you and Brian!!
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Sarah Sent on 12/09/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful to work with!
The staff went above and beyond to make our wedding weekend perfect from beginning to end! -
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Kristina Sent on 09/12/20164.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When we looked at Wyndham and saw the Crystal Ballroom, I fell in love instantly. I told the husband that we must book here! Wyndham was absolutely beautiful and the perfect location for our wedding. It was newly renovated which made me love it even more. The bridal suite was also renovated and it included a mini fridge, a LARGE floor to ceiling mirror, a beauty table and a bathroom with a sliding door. Lunch was brought to us as we were getting ready and the hotel provided the champagne glasses for our mimosas.
The Crystal Ballroom is where we held both the ceremony and reception. There are beautiful crystal chandeliers that you are able to change the lighting color (blue, purple, red, etc.), a spacious bar with stone wall on both sides and a dance floor. The cocktail hour was held in the Courtyard where the indoor pool was located. There was a bar and plenty of cocktail tables to comfortably fit our 60 guests.
The food is catered by Altland House and it was absolutely amazing! Everyone raved about the NY strip and the chocolate fountain we had. They not only provides our hors' duerves and dinner, but our wedding cake as well. The staff was very attentive to our needs since we had some guests with food allergies.
Our wedding day was everything I dreamed it could be! Thank you Wyndham for making our day a memorable one! -
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Michele Sent on 01/07/20154.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Holiday Inn, York was exceptional for my daughter's wedding reception. We received so many compliments on the décor and food presentation. Even the photographer raved about the salmon. The service from beginning to end was great. All of the guests were impressed. Kristina Schindler was a delight to work with and she was very responsive to every question and was present during the reception. It also did not go un-noticed that she wore attire to match the wedding party. -
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Corinne Sent on 10/20/20154.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 3.5 out of 5 rating3.5
They have been so easy to work with and very reasonable in price. I'm excited to get married and have our reception at the Wyndham. -
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Stephanie Sent on 09/28/20191.4 out of 5 rating1.4-
Quality of service 1 out of 5 rating1.0
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Average response time 3 out of 5 rating3.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
From best to worst experience
We used this venue because of my mom and stepdad. They had their wedding here and said it was effortless, loved working with Mary Ann, and it was a value for the price. While I agree that their wedding was great.. And, I can what attracts people to Wyndham, our experience was nothing but a headache.
First, Mary Ann can come across very cold and wanted to manhandle our wedding to the very minute. We got in, did our first dance, did our speeches, got served, and had cake immediately after. We hadn't even done our father/daughter dances yet. Although we told Mary Ann that serving salads during speeches was fine with us, I don't know why the rest of the night was rushed. I've never been to a wedding where cake was served the minute everyone finished eating.
Our cake was placed in the back corner of the room and that's where they had us cut it. Thankfully we had photographers and a videographer. So maybe our guests can see it when those come out. The entire room was reversed. Favors were towards the back of the room with the cake. And the chocolate fountain and the coffee were at the front. That is NOT what we agreed on. Guests didn't even know about the favors unless they took a trip to the back of the room.
I could hear the waiting staff complaining about people not being in their seats because they didn't know what to serve. (We had the bar open during dinner). Even though we told them how many of each meal when to each table and everyone had their name cards out which depicted what they were supposed to eat.
Mary Ann continued to complain about the amount of decorations we had. Even though prior to the wedding we offered multiple times to help set up. She made a lot of passive aggressive comments. Yes, we brought a lot of boxes. But a lot of them had instructions for set up. And they were organized based on where they went. The kicker? Since it was a Friday wedding and they had an event the next day, they wanted US to help clean up. Everything had to be out by that same night. Given, we did have help, that should not have been on us to do that same night.
We also had an issue with our room block. Both of our families were traveling 3+ hours to our wedding. We told Mary Ann we would need close to 30 rooms on the block. Not only did every single person have an issue getting on our block. I called and told them I was the bride and they still told us they couldn't do it. I don't even know how many people got rooms that were told the block was full when it really wasn't. At the very least 4 different people called and were told there were no more rooms. They also gave someone that wasn't even on our block a room in our block. I know this because the back door of their room was in our ceremony. Not ideal. The front desk was horrible.
Our room wasn't ready, as promised at 8am. I waited an hour in the lobby with my mom, my dress, and all my overnight things. It clearly wasn't communicated with the hotel staff because they had no idea we were coming. Talk about a frustrating start to the day.
The wait staff was very rude to a lot of our guests. They were VERY nice to us. Which was great. But hearing the comments they got from the service was quite unsettling. We put cake in each others face, as couples typically do at weddings. My wife's cousin was helping her wash the cake off her face and got cake on the floor. The wait staff immediately made a remark about her "throwing" cake on the floor.
We also had a problem with Mary Ann and the music. She made the DJ have the music incredibly low during dinner where we couldn't hear any music and understand what he was saying. She also gave my brother issues when he turned the lights down. She asked if the DJ had lights during our meeting prior to the wedding. In order to see the lights, you can't have florescent lights on fully. She didn't listen and continually went back to turn them up. -
Quality of service
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