Vetro Restaurant & Lounge Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
7 reviews
Recommended by 96% of couples
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.9 out of 5 rating4.9
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Professionalism 4.8 out of 5 rating4.8
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Value 4.9 out of 5 rating4.9
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Flexibility 4.8 out of 5 rating4.8
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![Amanda]()
Amanda Sent on 08/26/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An incredible venue!
Our experience with Vetro Restaurant & Lounge was amazing! We highly recommend working with Kate. She was such a pleasure to work with! Michael our maitre d' was so helpful and always made sure our guests were taken care of during our reception. If you are looking for delicious food and excellent service, look no further! We wish we could go back and relive our wedding day thanks to Vetro and their incredible staff!Our experience with Vetro Restaurant & Lounge was amazing! We highly recommend working with Kate. She was such a pleasure to work with! Michael our maitre d' was so helpful and always made sure our guests were taken care of during our reception. If you are looking for delicious food and excellent service, look no further! We wish we could go back and relive our wedding day thanks to Vetro and their incredible staff! -
Quality of service
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Angelica Sent on 11/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My family and I been experiencing business with Frankie Russo for years. If you want delicious food, drinks and top notch service - book here! We've had parties at all of their catering halls but this time we tried the Murrano Room at Vetro. It's absolutely beautiful! They contributed in making my wedding absolutely magical!!! Wish I could rewind and have my wedding all over again!!! And Michael; our Matre'D was amazing! He waa on point with everything. Great! Great! Great!My family and I been experiencing business with Frankie Russo for years. If you want delicious food, drinks and top notch service - book here! We've had parties at all of their catering halls but this time we tried the Murrano Room at Vetro. It's absolutely beautiful! They contributed in making my wedding absolutely magical!!! Wish I could rewind and have my wedding all over again!!! And Michael; our Matre'D was amazing! He waa on point with everything. Great! Great! Great! -
Quality of service
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Cheryl Sent on 11/21/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They went above and beyond!!!! Joann was literally on her knees helping with my dress throughout the night!They went above and beyond!!!! Joann was literally on her knees helping with my dress throughout the night! -
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Adeluz Sent on 01/02/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely loved having my wedding ceremony and reception at Vetro not only was the food delicious the staff was absolutely amazing. They were friendly, responsible and beyond helpful. They met our every need.Absolutely loved having my wedding ceremony and reception at Vetro not only was the food delicious the staff was absolutely amazing. They were friendly, responsible and beyond helpful. They met our every need. -
Quality of service
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Ann Sent on 07/24/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding reception at Vetro was amazing. The food, the service & the staff was excellent and the set up & preparation of the Murano room was just perfect. Carol, our banquet consultant did a great job. We are so happy and pleased that we chose Vetro for our wedding! A special thanks to Mr. Russo himself.Our wedding reception at Vetro was amazing. The food, the service & the staff was excellent and the set up & preparation of the Murano room was just perfect. Carol, our banquet consultant did a great job. We are so happy and pleased that we chose Vetro for our wedding! A special thanks to Mr. Russo himself. -
Quality of service
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User1089513 Sent on 02/11/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Service, our maitre D' was wonderful. The service was top quality. They helped our wedding night to be smooth and graceful.Amazing Service, our maitre D' was wonderful. The service was top quality. They helped our wedding night to be smooth and graceful. -
Quality of service
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Leeanne Sent on 03/07/20173.5 out of 5 rating3.5
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Quality of service 2.5 out of 5 rating2.5
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Average response time 4 out of 5 rating4.0
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Professionalism 3.5 out of 5 rating3.5
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Value 4 out of 5 rating4.0
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Flexibility 3.5 out of 5 rating3.5
Overall, our Engagement brunch went well. All of the food was delicious and everyone still talks about the cake! Also, Pure and Teal were very helpful during the process of setting up.
Unfortunately, there were a few mishaps that left a bad impression. When we first arrived I gave Pure a cake topper to help customize our sheet cake. Unfortunately, the cake topper was lost before it could be used. Particularly disappointing after we attempted to bring in a custom cake and learned there would be a $5 per person cutting fee. A high fee considering we were already being charged for the sheet cake we would not need if an outside cake was brought in.
Pure and Teal...Overall, our Engagement brunch went well. All of the food was delicious and everyone still talks about the cake! Also, Pure and Teal were very helpful during the process of setting up.
Unfortunately, there were a few mishaps that left a bad impression. When we first arrived I gave Pure a cake topper to help customize our sheet cake. Unfortunately, the cake topper was lost before it could be used. Particularly disappointing after we attempted to bring in a custom cake and learned there would be a $5 per person cutting fee. A high fee considering we were already being charged for the sheet cake we would not need if an outside cake was brought in.
Pure and Teal did their best to locate the missing topper, but it was never found. This search caused a delay and our event was pushed back - ultimately our guests were rudely rushed out. It was upsetting to end a great afternoon on a sour note. Due to being rushed, full glasses of champagne were removed from the table before a toast was made. I was able to catch this mid clean up and asked Pure to replace them in time for our toasts.
In being rushed out, Teal brought out the boxes and bags for our centerpieces, etc. but forgot my fiance's suit bag. I called immediately after leaving to see if it had been left behind. The woman I spoke to on the phone said she checked the event room and coat closet, but nothing had been found. About an hour later I received a phone call that the garment bag had been found in the coat closet. I was told that the woman I had spoken to earlier was not there when my event began so she was unaware of where the garment bag was placed. When I asked if it could be mailed because I live 45 minutes away, I was told it could not be mailed because the restaurant does not mail items that large.
As separate incidents, these things may seem minor. But a lack of responsibility and unresponsiveness to a follow up email make me apprehensive to host another event at Vetro or recommend to friends and family. -
Quality of service
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