TravelSmiths Inc. Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
46 reviews
Recommended by 96% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.8 out of 5 rating4.8
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Value 4.8 out of 5 rating4.8
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Flexibility 4.8 out of 5 rating4.8
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User photos
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Christina Sent on 02/09/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mr. & Mrs. Smith Wedding
We couldn't have asked for a more perfect wedding day, and it's all thanks to Travel Smiths. From the moment we engaged their services, we knew we were in capable hands. Our destination wedding at El Dorado Royale in Mexico was a dream come true, and it wouldn't have been possible without their expertise and dedication.
With 97 guests in attendance, there were plenty of moving parts to coordinate, but Travel Smiths handled everything seamlessly. From the initial planning stages to the day-of coordination, they were with us every step of the way. Their attention to detail and ability to understand our vision truly made our wedding day magical.
One of the things we appreciated most about Travel Smiths was their responsiveness and flexibility. No question or concern was too small, and they were always quick to offer solutions and suggestions. Their professionalism and warmth put us at ease throughout the entire process, allowing us to truly enjoy every moment of our wedding day.
The team at Travel Smiths went above and beyond to ensure that every aspect of our wedding was perfect. From the stunning decor to the flawless execution of the timeline, everything exceeded our expectations. Our guests are still raving about how beautiful and memorable our wedding was, and we have Travel Smiths to thank for that.
If you're looking for a wedding planner who will turn your vision into reality and make your special day truly unforgettable, look no further than Travel Smiths. We can't recommend them highly enough.
Thank you, Travel Smiths, for making our wedding day the best day of our lives.
Warm regards,
Mr. & Mrs. Smith-
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+4 photos
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A Happy Sent on 03/16/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great for weddings
As a guest at a destination wedding, I found it so easy to work with TravelSmiths. They answered my texts no matter the hour. They worked to get me the best deal. They made it very easy. Even an easy to use app with my own itinerary. And they answered me and helped me while I was actually on the trip. And I know the bride and groom are happy with TravelSmiths too.
TravelSmiths is 5++ -
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Julianne Sent on 09/23/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Coolest & Best Travel Company!
Man does this team know how to plan a honeymoon of a lifetime! Sally for sure knows her way around the world! We did a 2 week Maldives and Dubai Honeymoon. And it was the perfect mix of relaxing and adventure! She will keep you on budget and get you the best prices, best flights/seats and best experiences as newlyweds!! She also had Brittany work alongside with us to help plan our excursions in both countries and Brittany was fantastic. Very insightful and very responsive! My husband and I had the time of our life on our honeymoon we cannot thank them enough and will definitely be using TravelSmiths for all vacations moving forward! -
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Marissa Sent on 09/11/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Look no further!
Sally Jane was the glue that held my COVID Destination Wedding together! Her and her staff were just a FaceTime away from anything my guests or I needed. A lot of other agencies tried to promise us smoke and mirrors, but Sally and TS’s customer service is untouchable. -
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Rubia Sent on 11/12/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Travel Agency in NJ!!
Thank you to TravelSmiths for helping us plan our dream destination wedding in Riviera Maya-Mexico! Sally went above and beyond by meeting with us afterhours due to our busy work schedules and discussed every possible option to make our wedding the most amazing and special time of our lives! Sally is just a ball of excitement, knowledgeable ,organized and detail oriented.
Sally and her team helped us plan our dream destination wedding with our families and closest friends present. A special thank you to her two employees who helped and guided me through it all; Brittany B. and Amanda C. All communications were promptly answered with incredible attentiveness. TravelSmiths made sure that all details from the time we boarded our flights to reaching our destination, during the whole week stay and our return home were perfect, and that it all went smoothly.
I could not be happier and I can’t thank TravelSmiths for everything they did. We had an amazing time during our entire stay at El Dorado Casitas. If you are thinking of having a destination wedding, please contact Sally and her amazing team as I could not have asked for better customer service who were always happy to help and with sincere excitement for my now husband and I to get married. The best travel agent in central Jersey, hands down!
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Alyssa Sent on 10/12/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Easy to work with!
Would use them again! Highly recommend! -
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Joseph Sent on 09/29/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sandals Negril destination wedding
On August 16, 2019 my wife and I had the destination wedding of our dreams and it wouldn't have been possible without the Travel Smith's team. When we first considered doing a destination wedding we were nervous and hesitant. Our first travel agency experience did not help these feelings and then I was recommended to Travel Smith's by several friends and co-workers. Our first meeting was with Sally and she immediately eased our nerves and made us feel like we made the right decision. After our initial meeting with Sally, we begun to work with Joy. From start to finish both Sally and Joy were by our side assisting with any questions and concerns we may have had. Even while on vacation or dealing with family emergencies they were both accessible and answering e-mails. The Travel Smith's team goes above and beyond, without them our dream wedding would have not been possible. Thank you guys for everything you have done!!- Joe and Gemma -
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Erica Sent on 08/19/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We can't wait for St. Lucia!!!
Sally was kind enough to meet with us on a Sunday morning which is not their regular business hours and discussed every possible option to make our honeymoon the most amazing and special Time of our lives. We cannot meet to experience the St Lucia that Sally has described for us -
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Pamela Sent on 06/03/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Weedingmoon at Hard Rock Punta Cana
My fiance and I knew we wanted to do a destination wedding. However, we did not know if we wanted a cruise or an all inclusive resort. We were referred to Travel Smiths by a family member who have worked with them in the past. I am grateful that I took him up on his suggestion because the Travel Smith's team helped create our wedding dream come true. From the beginning they gave us a lot of suggestions and explained their opinions thoroughly. We decided to have our weddingmoon at the Hard Rock Punta Cana. During the planning phase they took the stress off of us to arrange family/friend travel plans, they were a liaison between the hotel and us, they guided us on what travel documentation was needed for a wedding ceremony and were quick to respond to all my and family questions. While in Punta Cana it was a peace of mind to know the Travel Smith's team were literally a text message away to answer last minute questions. If you are thinking of having a destination wedding, please contact Travel Smiths because I could not have asked for better customer service with sincere excitement for my now husband and I to get married. -
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Lexi Sent on 05/29/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ABSOLUTELY MUST LOVE!!!! Best Travel Experience & Service
We absolutely loved doing our destination wedding with TravelSmiths. We hosted 180 guests with us at our wedding in Mexico, and TravelSmiths handled each of their booking details flawlessly. My husband and I adore that TravelSmiths has been in the travel industry for over 30 years, and their service is comparable to none. TravelSmiths and their incredible connections with Karisma and various other destination wedding vendors & resorts perfectly crafted the ultimate destination wedding for us. We would not have done our wedding any other way. It was so much fun to have all of our loved ones in the same place for at least three days celebrating our love. I can not explain how truly magical the entire experience was. I would highly recommend using the additional services TravelSmiths offers, such as the wedding website creator Vinnie Bono AND the wedding coordinator services with Kate Anderson of Simply Sapphire. This makes your ENTIRE wedding process a breeze, and you will be able to enjoy every single aspect of your wedding with EASE. Thank you so much TEAM TRAVELSMITHS! You all are beyond magnificent!-
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+11 photos
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Erin Sent on 05/20/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nothing short of amazing
My husband and I used TravelSmiths to help in planning our April, 2019 destination wedding in Jamaica. We initially were nervous when we spoke with Sally about the idea of a destination wedding but she was so knowledgeable and familiar with our selected resort we knew we could be in good hands. We had ~60 guests and were completely intimidated at the thought of getting that many people to another country for such a big event. Sally and Joy made the entire process so easy and stress free and acted as liaison with the weddings department which helped move the planning process along during delays. They were incredibly professional and, while I’m sure they were working with other clients, made us feel like we were their top priority. Our guests were so pleased with their service as well. One couple has even booked their honeymoon with a TravelSmiths! I would recommend them to anyone planning a destination wedding - We will definitely be using the TravelSmiths to plan our next trip!-
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Dominick Sent on 01/12/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Honeymoon 2019
My wife and I booked our honeymoon with Travel Smiths with agent Pete Pappas. Pete was wonderful and made the planning smooth and easy. We booked our honeymoon at Sandals Montego Bay and had an amazing time. I would highly recommend Pete for upcoming travel. -
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Lana Sent on 08/05/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
What a wonderful experience. I worked with Jen and she was just amazing. Responded to any questions very quickly and was there for us through out the whole process even send a quick email while we were on the honeymoon to make sure everything is okay. I will absolutely use this travel agency for my next trip. It was an absolute pleasure working with them. -
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Gabriel Sent on 12/18/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wife and I planned our destination wedding in Cancun with TravelSmiths. It was completely new and uncharted territory for us. TravelSmiths and the entire team their understand our lack of understanding and experience in doing this and spent alot of time coaching us. It truly felt that TravelSmiths was in our corner and consistently fighting to make sure we received everything we were asking for including extra perks we requested. Our travelers/guests were all treated like royalty and every person was checked and double checked on all aspects of the trip to ensure smooth travel arrangements. They were available at all times of the day/night including immediate responses when we were down there and had any questions causes or concerns. Including coordination of all of our outside vendors above and beyond what we hired them for. I would recommend anybody sitting down and speaking with TravelSmiths if they are considering a destination wedding. You will immediately see the value that they provide. -
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Robert Sent on 12/10/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We have used TravelSmiths Travel Agency several times now and undoubtedly would not use anyone else. We have dealt with other travel agencies in the past and non of them met the standard, professionalism, quality, compassion and dedication as TravelSmiths has done. We arranged our wedding through TravelSmiths at the El Dorado Royale Resorts in Mexico. The planning process for the travel and wedding was excellent. Everything was explained in detail what to expect, costs, any variations we wish to choose, along with contacts at the resort to further the planning process. Several of the team members followed up on the pre-plans, the days of travel and the post wedding experience after we returned home. The true dedication to helping and assisting customers was beyond what we have ever experienced before. We keep in touch with several of the staff and continue to book other getaways and trips. Truly an unforgettable and professional experience with TravelSmiths. I would strongly recommend utilizing them and getting a "5" Star customer experience. -
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Briana Sent on 12/07/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The girls at Travel Smiths go above & beyond to make your dream wedding come true. Sally, Lexi & Meg were the ones guiding us through everything and we couldn't be happier. They did everything they could to meet our budget & try to get us the best deals possible. They took care of contacting all of our guests to make sure they had everything they needed for their travel and constantly gave us updates on what was going on. We cant thank them enough for all of the hard work they did. We will definitely be using them again for our future vacations! -
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Jessica Sent on 09/03/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I heard about the Travel Smiths from a few friends who had used them to plan their honeymoons. We had never been to a travel agent before and we were glad we decided to use this one. Scherene helped us plan our honeymoon to Thailand and it was absolutely amazing. The hotels she put us in and the excursions she signed us up for were all fantastic. She was very knowledgeable about the country and took care of absolutely everything. We did not have to worry about a thing. Before we left, she mailed us a package that included all of our important paperwork, our itinerary, and a ton of useful information about the country. I kept the folder in my backpack for the entire trip and it was super useful. If you are looking for a travel agent we highly recommend Travel Smiths. -
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Bbm Sent on 03/10/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This was my first time using a travel agent. Sally was recommended to us by a friend, and even though her office is a bit far from us, we're happy we made the drive. She gave us a lot of really great advice and helped make sure all the arrangements were made. I'm used to planning my own trips and I'm a little OCD about it, but Sally took it all in stride and made sure we got what we were looking for. We would definitely use travelsmiths again. -
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Cassondra Sent on 06/20/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
BEST WEDDING PLANNER! Jamie at Travel Smiths is a life saver. Like many other brides I have a very busy career so planning a destination wedding seemed very overwhelming I did not even know where to start or where to find the time. Hiring Jamie was the best thing I could have done for myself , she made sure everything was absolutely perfect and helped me enjoy the process of planning and not become overwhelmed. She also has great taste and is able to give great advice if needed. JAMIE IS THE BEST! Travel Smiths did an amazing job as well booking all of our guests ( Jennifer H. was my agent ). From the start everything was easy - they helped us put up a wedding website - and we were able to add their contact info to our invitations. We had 80 guests to Tulum, Mexico ranging in age from 1 yrs old to 85 years old. My guests also traveled from all over the country. They were able to accommodate everyone's travel needs seemlessly. Our wedding was truly magical and better then I could have ever expected. We are so happy with our decision to use Travel Smiths. We will continue to use them for future travel and well as recommend them to everyone I know! -
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Erin Sent on 07/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I worked with Jen Hordych - and she was awesome! She listened to everything I had to say - got me the best deals - and if she was unsure about something she would ask colleagues who may know a certain place a little better. I couldn't be any happier. I usually book all of my own travel all the time, but they do have access to certain rates an deals that are not always available to the general public. Highly Recommended!! -
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Kenneth Sent on 01/28/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If we could, we would give Sally Jane Smith and her team at the Travelsmiths more than 5 Stars! You can see from the moment you step foot in their office that the staff love what they do, and work very hard to ensure their customers are completely satisfied.
Throughout the process of choosing/booking our honeymoon, Sally offered suggestions based on our search criteria. Once we chose a destination she informed us of all that the resort had to offer, information on the country, and ensured that our entire trip was planned out from start to finish. We were pleasantly surprised by the level of service she provided, and the amount of information she provided on our destination and the resort.
We were also provided with a 24 hour/7 day a week telephone number to call if we had any issues during our trip. Thankfully we did not encounter any problems during our stay, but did during a previous trip we took using the Travelsmiths. True to her word, Sally was available when we called and took care of everything.
These days it is rare to receive this level of service. In this case it was a blessing. We had so many other facets of our wedding to plan, so having our honeymoon taken care of so effortlessly was a relief. The honeymoon was for us to relax and enjoy our time as a newly married couple. Thanks to the Travelsmiths, we were able to do just that. -
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User1760982 Sent on 01/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This part was a breeze thanks to TravelSmiths!! They did an awesome job and were so helpful and kind in the search process for our honeymoon! Definitely would recommend! -
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Jenn Sent on 07/13/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When it came time to book our honeymoon, we knew that we wanted to work with Donna at TravelSmiths. It was wonderful talking with her initially. We weren't really sure where we wanted to go and pricing obviously had a lot to do with it. We had a few places in mind and Donna also suggested a few places as well. She told us about St. Lucia, showed us where it was on the map, gave us some information about the island and showed us pictures. She assured us that it was a popular honeymoon spot and raved about the Sandals resorts there! Before we actually booked, she e-mailed us all the quotes for the different places that we were interested in. She got these to us very quickly and they were very informative. We chose to honeymoon in St. Lucia at the Sandals La Grande which was absolutely amazing!! We cannot say enough great things about St. Lucia and the resort; it was by far the best vacation we've ever been on. Donna was a pleasure to work with and we cannot say enough great things about her either. She was so patient, helpful, understanding, informative, and prompt. She took the time to send us all of the excursion choices we had and even gave us prices which was important. She booked a couple of our excursions for us and even told us about a helicopter ride that we could take from the airport to the hotel which I HIGHLY recommend. That was a great experience and I am so glad that we booked that. We highly recommend using TravelSmiths and Donna for your vacation and honeymoon needs. She is fantastic and really knows her stuff! Thank you for making our honeymoon amazing!!
Jenn & Chris Wirth -
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User1658274 Sent on 06/11/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sally and Scherene at TravelSmith made our honeymoon to Fiji an unbelievable, once in a lifetime trip within our budget range. We stayed at different locations throughout Fiji and the TravelSmith team made our pickup arrangements completely seamless. We had an unbelievable trip and it wouldn't have been possible without their help - thanks again!! -
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Katie Sent on 11/23/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Travelsmiths in Point Pleasant are a fantastic travel group. Sally and her team had set up every detail of travel for us and our guests for our destination wedding. They made it so easy to coordinate a destination wedding of 37 people from hotel to flights and while we were there, made sure our stay was exactly what it should be. Choose the Travelsmiths for any vacation you plan. -
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Kristi Sent on 09/17/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you to Sally, Donna & The TravelSmiths team for making my life stress free during the booking for my destination wedding! There is no way I could have dealt with booking 60 guests on my own! -
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User1243863 Sent on 07/16/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Travel smiths was incredible! We went to Sandals Antigua and we had the best time. Everything we needed was taken care of. Ask for Ashley- she's amazing. Highly recommend travelsmiths! -
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Pamela Sent on 05/20/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
First I have to say a huge THANK YOU to Sally Jane! I won the grand prize at a bridal show. It was an eight day honeymoon to the Palm Island in the Grenadines. It was amazing. Truly paradise! We still can't believe were were so lucky to go to such a wonderful place. Sally arranged everything. I will use there services again. -
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Marissa Sent on 03/28/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We originally went to Liberty Travel and the person who helped us was rude and pushy and totally turned us off from going back. I had heard about Travelsmiths so decided to meet with them, we met with Ashley Walker and she was awesome! She was super helpful, gave us a variety of options, and fought to get us the best deal and make our honeymoon great!
She was so nice and easy to work with! -
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User1068133 Sent on 01/14/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Pete Pappas is the absolute best to work with. He covers anything and everything you can think of in relation to your trip and simply wants you to have the best experience possible. Any updates, news, discounts, or extra things he finds along the way, he brings to your attention right away. Highly recommended! -
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Lauren Sent on 12/08/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Where to begin! After Hurricane Sandy hit the Jersey Shore, my husband I and had to reschedule our wedding. We decided to keep our original honeymoon date, but leave 2 days earlier (a bride who has to reschedule a wedding of 200 must escape the country quickly)! My husband e-mailed Pete Pappas at Travel Smiths and within minutes, he called us! He booked us a new flight and made it possible for us to get to Sandals Antigua early and in the room was originally booked! Pete, who is a resident of the Jersey Shore, made sure in the midst of the worst hurricane to hit our area, had my new itinerary and that we off to our early honeymoon! From the moment we landed in Antigua, we were treated like royalty! We were transported to the hotel in a private, air-conditioned car and our vacation began when we stepped out with a glass of champagne! My husband is an Army Veteran, so Pete made sure the resort knew this (military discounts are given at all Sandals resorts) and we received our discount accordingly as well as AN UPGRADE!!! The room we originally booked was amazing, but this upgraded room was UNBELIEVABLE, TRULY FANTASTIC! The resort was fabulous from the food, to the accommodations, to the beach and pool areas! Pete had a small souvenir delivered to our room as a remembrance of our trip and I cannot thank him and the Travel Smiths for all their hard work! Whether you are traveling to another state, country, or simply "down the shore" this summer (rebuilding has begun), I encourage you to stop and see Pete and Sally in Point Pleasant, NJ at The Travel Smiths! -
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Michelle Sent on 11/12/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
DREAM HONEYMOON!!! I knew from my first phone call with Sally that we were in good hands. I barely finished explaining that we were looking to book a honeymoon in French Polynesia and her excitement won me over! I had already done some preliminary research and the information that Sally provided to us about the islands, hotels and excursions confirmed that this was our once in a lifetime trip! She helped us to create an itinerary of everything we wanted to do and stay within our budget. Our honeymoon was incredible! We went to Tahiti, Moorea and then Bora Bora - 3 beautiful islands, not far apart, yet so different from each other. Our resorts were fantastic, everything from the food, to the grounds, to the room surpassed our expectations. And the excursions we booked were so much fun, I felt that with each day our trip just kept getting better! Sally and her staff were so helpful throughout the entire planning process. From destination information, to travel tips, to taking the time to explain all the travel documents and even checking in with us a few days after we returned home - they surely dot every 'I' and cross every 'T'. Whether you are looking to go to French Polynesia or anywhere else in this world, you will be in great hands if you work with TravelSmiths. Chris and I look forward to planning our next trip with Sally - maybe another tropical destination for our first anniversary :) -
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Christina Sent on 10/04/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sally Jane, Michele and the entire staff at Travelsmiths was an absolute pleasure to work with! They helped us plan the most amazing Hawaiian Honeymoon ever! Every detail that they helped us plan was perfect from the hotels, to the inter-island flights, rental cars, and restaurant and tour recommendations.
Thank you for all of your followups and recommendation emails throughout our planning process. I highly recommend your team to everyone who I speak to who is getting married or planning a trip! I look forward to working with you again in the near future!! -
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Isaura Sent on 09/07/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I used Travel Smith for my destination wedding on August 4, 2012. When I first called I spoked to Sally, the owner of the agency. She made me feel very comfortable and answer all my questions. I was not sure which resort to select but I knew my location, Punta Cana, Dominican Republic. Sally stop by my house to drop off brochures of the resort we were thinking of booking. That was completely amazing. Our travel agent that worked with us was Jill Rosenthal. She guided us from beginning to end. Jill was amazing, she helped us with the room block, booking all our guests rooms and ours, transportation, she send all our guests a nice package with their vouchers and a warm letter. Jill is truly an amazing person and it was a pleasure working with her. I also worked with Janet who is the wedding coordinator. Janet helped me out a lot. She contacted the resort in my behalf. Without Janet I probably would had gone a bit crazy. Resorts are not quick to respond, you need to have a lot of patience. Janet took all my information, every detail and special request and made sure the resort was able to accommodate me. She also kept me calm when my stress level was up the roof. Overall I had a great experience with Janet, Jill and Travel Smith. They made me feel like a friend and not just another client. I highly recommend them because their customer service exceeded my expectations and not only was I satisfied but my husband and all my guests. Thank you Travel Smith for everything you did for us!!! -
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Kristin Sent on 08/12/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We loved working with the friendly staff of Travel Smiths. We will definitely use them again!!! -
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Heather Sent on 08/04/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Liz from TravelSmiths is such an amazing travel agent! She was in constant contact with my husband and me throughout the entire process. She gave us many options, but never pressured us to choose anything. She tailored our honeymoon to our needs and requests. She also went out of her way to continuously check deals with our cruise line to save us money. We saved almost $1000 because of her diligence. I cannot wait to plan another vacation with Liz. She made planning this honeymoon the easiest part of the entire wedding process. Thank you, Liz! -
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Kristin Sent on 08/02/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
TravelSmiths was amazing! They helped us in so many ways. They helped us pick a great honeymoon location and when there was an issue with Sandals when we got there, Art and Sally took over and got us an awesome upgrade and really took care of us! Thank you guys for everything! We will be contacting you soon to book our next vacation!! -
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Vikki Sent on 08/02/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We met Sally at a bridal show and decided to contact her because we had no idea where we wanted to go for our honeymoon. It was the best decision. We had some ideas of what we wanted and didn't want and she gave us plenty of things to look at. We decided on Mexico and she told us about the El Dorado Casitas Royale. It was everything we were looking for and more! We found it priced lower online and Sally got that price for us as well as a few extras! She was super responsive when it came to asking questions- she even went to the office on a day off just to meet with us. We can't say enough good things about booking our honeymoon with Sally and the Travelsmiths. We will definitely use them again for any trips we are looking to plan! -
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Margaret Sent on 07/25/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Using TravelSmiths agency for our honeymoon was the best thing we could have ever done. Sally was so amazing she helped us, guided us and was on top of things. We gave her budget and idea for the trip we wanted and she went over with all the options and helped us narrow down. Sandals Resort was our choice in Saint Lucia and we absolutely loved it. The service and hospitality of the people there were just unbelievable. It was just so unfortunate that I ended up in the emergency room at he hospital for an allergic reaction. Even then Sally took care of things for us over the phone and before that she researched which hospital we should go to, and after we came back from our honeymoon she helped us to speed up the process of our claim with travel insurance. She helped us from the very beginning and was always available to us. and it looks like she has an excellent reputation and relationship with Sandals managers and she is well known there, because of her we got treated to great dinner and got upgraded to nicer room faster...We would definitely book in the future with TravelSmiths, it is just so easy and hassle free and they due it all for you without any pressure...thank you Sally and your great stuff. Margaret and Gabriele. -
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Jill Sent on 05/28/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic! They are the honeymoon experts in NJ! I would highly recommend them especially if you want to go to a Sandals property. We have used them for our honeymoon to Sandals Grande St. Lucia and several other trips to Sandals. They are always professional and helpful. -
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Declan Sent on 02/16/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Valerie was excellent! She helped coordinate the second half of our honeymoon to Fiji and worked with us as we used our own timeshare/reward miles to book our first half to Hawaii. She answered all our questions and helped us find the options that worked best for us. She also recommended the travel insurance, which we had to use. She's been great in helping us settle our claim. Fiji was well worth the money and we will use them again to plan any future trips that involve crossing the date line. -
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Beth Sent on 11/16/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Liz from Travelsmiths was our travel agent when we went to Aruba for our Honeymoon. She was so great. Very responsive and she even went out of her way to get us a better room and lower rate after we had already booked! She knew her stuff for sure and was super friendly and professional. She took my calls at anytime of the day or night. We will be using her again and would recommend her! -
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Timothy Sent on 12/18/20174.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had a wonderful time. The experience .ca is something our guests, my wife and I will.never forget. The service was terrific!-
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+5 photos
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Andrea Sent on 12/24/20174 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
We enjoyed working with Travel Smith. The venue they recommended for our wedding was Amazing! Our guest are still talking about how much they enjoyed the wedding and the staff at the Azul Beach Resort. -
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Annonymous Sent on 11/07/20231 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Horrible Experience
Once i started planning my honeymoon, I decided to relieve some stress and use a travel agent for the first time... unfortunately travelsmiths did quite the opposite.
I had my consult with the agent where we went through what i wanted/airports/budget and it was like this meeting never existed. We had horrible communication with our first agent and then after multiple issues with this first agent, we contacted the owner and she was not any better. Here are some highlights of what went wrong. Our first itinerary had us flying out of newark and costing us double what was expected despite telling the agent in our consult meeting that JFK was fine with us and prob most efficient... after i pointed that out, she fixed that. Next major issue, she sent me our final itinerary...Thank GOD i looked it over thoroughly because I realized she had us flying to our second destination a day earlier than our accommodations began. So we were homeless for a night which is NOT good for a professional travel agent. WHY am i paying them money if they can't check the details... this is when my trust in this company was over.
From this point on, I decided to do everything else on my own since I couldn't cancel what was already booked through them without a fee. I wanted nothing to do with them for anything else and planned the rest of our daily activities by myself.
Our honeymoon was wonderful but no thanks to travelsmiths. I realized that they are a broker booking trips through other major travel companies. While abroad, I was told to reach out to these company's first before reaching out to travelsmiths. So really, what is the point of travelsmiths then????
Worst experience and I will NEVER use a travel agency especially Travelsmiths again!!! -
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Cassidy Sent on 08/08/20231 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
go to someone else!
We had a great honeymoon but have had a HORRIBLE experience trying to get our refunds and travel insurance processed. We had stuff canceled due to the Paris strikes in March. It’s been almost 5 months. The refund has been sent to her from the vendors, and she’s not giving the money to us. She was refunded but is having us claim it on our travel insurance. It’s been consistent back and forth for months of saying she will refund us. It looks like we will have to go to court to get our month back of $3,000+. She won’t give us a cost breakdown of our trip for the insurance claim and says the company only does one lump sum. 2 of our hotels confirmed she used Expedia for her hotel booking. We’ve sent her bank statements and everything. Great to do to newlyweds. Absolutely horrifying way to run a business. -
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