Brandi Sent on 01/19/2020

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Amazing experience and service

My husband and I did a ceremony for our 15 year anniversary, I’ve planned a lot of events including my actual wedding, The level of service here was top notch. Nothing can compare to how much the staff cared.

Taylor Sent on 10/10/2019

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Dream Location

If you are in the Buffalo, NY area and are looking for a venue I HIGHLY suggest the Tonawanda Castle. It is a beautiful, historical building. We had our ceremony and reception there and continue to get compliments about it. It is spacious and there is a lot of room to relax as well. They do their own catering and the food is AMAZING. Kelli, our wedding coordinator was a savior and so experienced.

Angela Sent on 08/17/2019

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Relieved & Ecstatic

The Tonawanda Castle is truly an all in one stop, on our approaching big day. With a detailed tour of every square inch, along with a sit down discussion of budget and options available, we ended up booking the same day!

Karen Sent on 12/11/2018

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The Tonawanda Castle made our day a dream come true

The Tonawanda Castle couldn't have been a better fit for us. From the day we toured the venue to day we picked up all of our items after the wedding, the staff could not have been any more helpful or supportive, The staff was incredible! Any question, no matter how many I had, was answered in a immediate fashion. Lindsay, Teena, Kelli and Rich make an amazing team as well as the entire staff. We had numerous guest reach out to us after our wedding to compliment us on the venue with the most wonderful comments about the staff. Our guests were impressed with the attentiveness of the wait staff and the quality of the entire meal and drinks. From the time our guests walked in the front door for our ceremony, they were welcomed with a drink, then enjoyed an amazing cocktail hour with great appetizers then were welcomed into the ballroom. The staff was so accommodating to our guests. Food was out of this world and the attention to detail the staff provided was outstanding. Our guests also complimented how "neat" it was to be able to explore all the rooms of The Castle, Not only did our guest have a fantastic dining experience (we received compliments such as "better meal they have ever had at a wedding") but a reception venue full of history. The Tonawanda Castle far exceeded our expectations (We have very high expectations by the way!)
The Tonawanda Castle provided us the best back drop for all our wedding photographs and video as well. The building is so rich in history, architecture and has so many little details that really made all of our memories in pictures and video make you just say WOW! The Tonawanda Castle literally made our Fairy Tail come true! Thank you Lindsay, Teena, Rich, Kelli and the entire staff for the best day of our lives!

Courtney Sent on 11/01/2018

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Food and staff are AMAZING

We worked with Teena and Rich and I cannot day enough good things about them. Firstly, the food was amazing. Very accommodating to food allergies!!! You cannot beat the quality of the food! Teena is amazing. Always willing to answer any questions and suggest things! The decor was breath taking. We used the castle for both ceremony and reception and it was beautiful.

+3 photos

Shannon Sent on 08/09/2018

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My daughter and now son-in-law chose Tonawanda Castle for their wedding ceremony and reception. WOW! Amazing venue! I can't thank everyone at the Tonawanda Castle enough, especially Lindsey and Teena. As the mother of the bride and organizer of the wedding, they worked with me and my family through it all. Weddings are a lot of work and stress, but the Castle took care of everything, down to the smallest detail. I literately dropped off the center pieces and decorations for the reception and they set everything up perfectly. They allowed me to hang a garland from their archway in the ceremony room without a problem. They offered to put it up for me,but I'm a little O.C.D. with stuff and wanted to do it. Areas were clean. Food was epic! All the guests commented on the freshness and originality of the Hors d'œuvres. The cocktails and drinks were NOT watered down at all. I have been to other weddings where it tasted like they watered the liquor down. Not at the castle. Guests commented on the great drinks the bar tenders were serving. I received nothing but compliments from the wedding guests about the service, food and uniqueness of the Tonawanda Castle. The staff at the castle worked with the DJ and photographer to keep the timeline moving flawlessly. My daughter and son-in-law did not do a dry run rehearsal the day before the wedding, so it was chaotic before everyone walked down the aisle UNTIL Teena organized everyone and got the job done without a problem. So grateful for Teena. The staff at the Castle treated us as if we were family, went over and beyond what would ever be expected at a venue. They made the night magical. Even lite the sparklers at end of the night
Wedding guests came from LA, Florida, NYC, Washington DC, PA and other parts of NY and Canada. They all said it was worth the trip to see such a beautiful wedding in such a beautiful setting.
THANK YOU to everyone at Tonawanda Castle.
You made my daughters special day perfect!
Shannon Schultz

Vanessa Sent on 07/31/2018

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Our wedding couldn’t have been more perfect! Rich went out of his way to make sure our food was just what we wanted. The decor was just the way I dreamed. Wait staff were speedy and very polite. Plenty of space to get ready on site. I wouldn’t have changed a single thing. Photos came out amazing, You won’t be disappointed.

Alicia Sent on 07/26/2018

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I would recommend the Tonawanda Castle to anyone! From the first time my husband and I visited the castle and met with the team there, we knew that was where we wanted to have our wedding. The team was great to work with - responsive, helpful, and definitely experts in their industry. I knew that all I had to do was tell them how I wanted things and that they'd take it from there. On the day of, it looked better than I could've even imagined. The day before the wedding, I was having an issue with one of my vendors. They could tell that it was really stressing me out, and they had a relationship with the vendor. They were kind enough to get on the phone and straighten it out for me, which wasn't something they had to do, but they did. The food was amazing - I still have people tell me how great the food was. Rich is a chef and lets you come up with your own menu. He literally told us "whatever you want, I will make it." We had no limits in terms of menu which was really awesome. You also get the entire castle to yourself on the day of your wedding which was convenient and nice not to have everyone crammed into one of our parent's houses or a hotel room getting ready. Myself and the bridesmaid had an entire floor, and the groom and groomsmen also had their own floor. Both floors are huge.There was 12 of us in the bridal suite at one point and we still had a ton of room and didn't feel crammed together. The Castle itself is beautiful and I would recommend it to anyone thinking about having their wedding there.

Jaci Sent on 06/07/2018

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We had our wedding on April 14th, 2018- the night we had the surprise snow/ice storm! I have to say that choosing Tonawanda Castle was the absolute best decision we made for our wedding. Firstly, the staff are all amazing. Lindsay was so great through the entire process- whenever I had questions she would always get back to me quickly and had all the information I was asking about. Rich is so passionate about food and he made a completely custom brunch (for dinner) menu for us that was absolutely amazing. Teena is a great event coordinator and everything was set up even better than I could have ever pictured it. The service staff that took care of us and brought us food and drinks all evening were great too. I did not have to worry/stress over anything the day of. Everything went wonderfully, despite the surprise April storm. I would 10000% recommend the Castle. The staff are pros and can help make your dream wedding come true.

Erin Sent on 05/29/2018

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We chose the Tonawanda Castle for catering after looking at reviews, and were not disappointed with our choice. Rich was very flexible with the menu, and he created some really interesting and delicious stations for our guests at the Botanical Gardens. The food was amazing! Teena was our coordinator for catering, and she was always prompt and professional with her replies - she made it a stress-free evening!

Courtney Sent on 05/05/2018

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We just had our wedding at the Castle last night and oh my goodness it was amazing. We fell in love with the Castle on our first visit and throughout the whole process it was so stress free. The staff work so well together from Lindsay getting us started well the initial logistics, to Rich taking our menu and preparing the most amazing meal that everyone raved about, to Teena who not only helped us plan the details of the day, but also did what seemed like every job there was to do one point or another and really made sure the evening was perfect, we could not have asked for a better experience. I also have to mention the rest of the staff that worked the wedding, they were absolutely amazing, especially Kelli who was taking care of us during the reception. If you are thinking of having a wedding or any event here, do it. It’s a gorgeous space, the staff is incredible and the food is amazing. They will do everything in their power to make sure you have an excellent experience and your event goes off without a hitch.

Jillian Sent on 10/28/2017

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The venue is absolutely beautiful with the large windows, high ceilings, chandeliers, and hard wood floors. Moreover, the staff made planning our wedding reception seamless. Rich met with us personally to customize our menu - and the guests ended up raving about the food. Lindsay met with me several times in advance to plan out the other details. Both Rich and Lindsay were professional and helpful in every sense. The staff set up our decorations, including centerpieces, ahead of time for us. We just had to drop everything off and show them how we wanted the room arranged. It came together beautifully! The staff also boxed everything up for us afterwards. They went above and beyond to make our wedding reception a remarkable and unforgettable experience for us and our guests.

Jan Sent on 09/24/2017

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Amazing wedding reception at this enchanting location! It certainly lives up to its name!
The food was amazing! So many people told us how good it was. Rich and his staff went above and beyond. The staff decorated the tables as explained and the ballroom was huge. There was room for so many on the dance floor! We cannot thank you enough for being everything our daughter ever dreamed of for her special day.

Kimberly Sent on 08/15/2017

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I cannot say enough about how grateful I am that I chose this venue as both my wedding and reception venue. I worked very closely with Rich and Tena who both were absolutely amazing every step of the way. Rich, the chef, customized the food to exactly what we wanted and the food was magnificent. Every one even came up to me during and after the reception and said it was probably some of the best food they ever had. The day of wasn't even as stressful as some brides say it is because tonawanda Castle has staff to basically bring your day to life, so they do all of the setting up for you. The only thing you have to worry about on the day is getting yourself ready and that's it. It's spacious but not too spacious either and it just looked so beautiful. Everything was so organized and so many people said it was the best wedding they had ever been involved with. The staff there is so great and made the process pretty painless and as stress free as possible.

Carol Sent on 07/15/2017

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Our daughter's wedding was fabulous, absolutely beautiful. Everything was done with perfection.the staff 5 stars to you. Rich our guests were raving about the food was it delicious and a request for Rich to have a food truck. I'm craving for your food! it's so good. The team is very professional and you can tell they love what they do. That in it's self made my daughter's day a dream come true. You're the best. Thank you so much.

Shanon Sent on 05/01/2017

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I cannot say enough good things about the Tonawanda Castle and its staff. I just had my wedding there on Friday April 28, 2017. It was absolutely perfect! It was my first choice, and the perfect choice. The food was extraordinary, and everything went off without a hitch the day of. As far as preparations, I barely had to lift a finger. Jamie, Lindsay, Rich, and everyone else(I'm sorry if I am forgetting any names) took great care of us to customize my absolute dream wedding. Thank you, thank you, thank you!!!

Lisa Sent on 01/07/2017

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Just celebrated my dsughters wedding last night. Everything was beautiful and exactly as she dreamed of. Thank you Rich Lindsay Jamie and staff for an amazing day. Beautiful venue deliscious food!!!

User2922332 Sent on 12/12/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Rich and his team are great! Our venue gave us a list of specific caterers and their price was the best by far. We had a trial meal and he sat with us to create our perfect meal. The food was phenomenal and our guests raved about it. For sure the best meal I've had. The team is very professional and willing to work with everyone involved. I highly recommend them for catering jobs.

Elizabeth Sent on 12/11/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

From the day we met with Jamie, my husband knew this was the place. The staff was amazing and truly made this our day. Rich worked with us to create a food menu and he knocked it out of the ball park. The day of and after the wedding Lindsay was extremely kind and patient. I honestly can't even say enough about how fabulous this venue and it's staff is. If your considering this venue just book it, it will be the best choice you can make!

The food was amazing and we come from a family of professional cooks and business owners so the bar was set high! We had them also make our "cake" we choose tiramisu and Rich put a lot of effort into giving us a tasting and making it exactly the way we wanted it. We choose to do a buffet service for our 300+ guests and the food was better than when we did our tasting!
I can't honestly say enough how happy and thankful I am for them. They made the night a fun party that I will never forget!

Tonishea Sent on 10/09/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Jamie, lyndsay are wonderful women to work with, they think of everything you might overlook. Rich is an amazing chef, our food was fantastic. I had guests messaging me about how great it was and if I knew if he would sell them his raspberey vinaigrette dressing to the in a bottle. Between the location, the nostalgia, the girls and the amazing chef & his team they deserve more than 5 stars!!!!!

Darleen Sent on 09/24/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Our daughter and son in law had their wedding reception at the castle last weekend, September 17, 2016. We could not have asked for a better experience. Richard Kellogg, Jamie Bell and Lindsay Valois know exactly what they are doing and were very accomodating to all our requests. The catering was phenomenal and the castle was decorated beautifully. Every aspect of the wedding reception was wonderful! We thoroughly enjoy the day, thanks to their outstanding efforts.

Gina Sent on 09/15/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

If you're looking for a gorgeous venue with staff that takes care of literally everything for you - then this is your venue! I was thrilled with the way I didn't have to worry about a thing because Jamie had everything taken care of! The Tonawanda Castle is absolutely gorgeous inside and out. We had so many photo opportunities for both inside and outside so weather wasn't even a concern. The ballroom is HUGE and did not feel crowded in the least with all our guests!! The food is FIVE STAR AMAZING! Rich the chef is absolutely wonderful and helped us create a custom menu (healthy/gluten free options) and it was amazing! All of our guests raved about the food and how beautiful the castle was. We couldn't be happier!

Whitney Sent on 09/07/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My husband and I had our wedding at the Castle, and we had a great experience from the very beginning. We loved how spacious the ballroom is, the history of the Castle, and the never-ending rooms throughout the venue!

The staff is spectacular! They worked with our needs, and never tried to push add-ons that we didn't need. Jamie, Lindsay, and Rich in particular were some of the staff we worked with, and they were all so kind, helpful, attentive, and patient with us. They answered any and ALL questions that I had (and I asked LOTS of questions!). I love that Rich worked with me to figure out a menu that we liked. He didn't give me choices...he asked what our tastes were, and we even came up with some of our own ideas and he executed them perfectly. The food was excellent and was served right on time. He's an excellent chef, and it's obvious how much he loves his job!

We had a LOT of decorations to display at our wedding, and the staff did a beautiful job with our event. It was better than I could have imagined, and they are so creative- they really know their stuff! I just about cried when I walked in on our wedding day!!! I can't thank the staff enough- they made our day so flawless and special. We received compliments from the decor, and the food, and the venue itself. It's a great place for photos as well- it's a freakin' CASTLE!!!!

I HIGHLY suggest having your event here- you will be so happy that you did.

Shawn Sent on 08/01/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I cant begin to tell you how amazing everything was. My wedding was on 7/16 and the staff went above and beyond to ensure everything was perfect. Jamie answered all of my questions within minutes of asking and the setup on the day of the wedding was perfect. Thank you Teena for calming our nerves!....

Caroline Sent on 06/13/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My husband and I just had our wedding at Tonawanda Castle. I can't say enough fantastic things about Lindsay, Teena, Jamie, Rich, and the entire staff. They made our wedding more beautiful than I ever imagined. They were so attentive, responsive, and were always 5 steps ahead. Our guests could not stop raving about the venue and how delicious the food was. Everybody has such a fantastic time and it was all thanks to this incredible team!! I can't thank you enough!

Cheryl Sent on 05/13/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I cannot say enough wonderful things about the Tonawanda Castle! We got married on 4/30/16 and it was the most perfect day ever! Lindsay was our coordinator and I honestly could not have done this without her help. She was so easy to work, knowledgeable, and patient. Tina and Jamie were also great! The building is beautiful and speaks for itself. Rich made our food ideas fantastic! Everyone raved about how good everything was and how beautiful it turned out. I cannot recommend the Tonawanda Castle enough for anyone getting married!

Silverman Sent on 03/21/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I LOVE THE CASTLE!!!
Seriously they made my wedding PERFECT! The service is outstanding, the food is amazing and they are so great to work with! Our coordinator was Lindsay she was so amazing and helpful, quick to respond and always working with all of my requests. Chef Rich helped me develop my menu ( which you get to make up entirely yourself, seriously you could have fried pickles be an entree!!) I could not tell you how many compliments I got on the venue, food and the professionalism. When it comes to weddings The Tonawanda Castle knows their stuff!! You have access to the entire castle. We took so many beautiful pictures in there! The aim to please and trust me you will be pleased! They took my ideas and made them come to life but even better than I ever could have imagined! You can not go wrong with this venue, I could go on for days but because they make each and every wedding so unique you should check them out for yourself, you WILL NOT be disappointed!! Thank you again everyone!!

User2535975 Sent on 01/25/2016

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We got married Thanksgiving weekend and had our wedding reception at The Tonawanda Castle. I can honestly say picking the castle was the best decision! The staff is extremely professional and they will cater to your every need. You can tell that they actually care about making your day as special because
they have good communication with you throughout the whole process and go over every single detail.

My friend from high school who recently got engaged contacted me about my experience with The Castle this is what i told her:

" The Castle was the first place we looked at and nothing else compared! What really sold us and might be something to think about is #1: We loved the fact that we were the only wedding at the hall. YOU are the only thing they have to worry about and all the attention is from the staff is on you- Not another wedding or party!
#2- you get to pick your menu from complete scratch. The chef is hysterical and knows his food! I am not kidding that it took us almost 2 hours on speakerphone with him to go over every detail of our meal. Everyone loved our food on our wedding day! He also has you come in for a tasting a few months prior to your wedding. He feeds and drinks you a lot of wine at the tasting! We brought our parents and they loved it!

#3- Don't get my wrong, there are many beautiful wedding spots in WNY that put together elegant weddings but we felt like we have been to so many weddings at the Lafayette, Pearl Street, etc. The castle is something different and we loved the fact that so many of our guest have never been there before. Our guest were all floored that something that beautiful existed in the city of tonawanda.

Our wedding day was a bit rainy and the building has such beautiful architecture, we were able to take all our pictures inside and they turned out great!!"

Thank you Lindsay, Rich and Jamie! You guys are awesome!! We hope to attend another event in the near future

Cory Sent on 10/29/2015

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We held our wedding at the castle on October 11, 2015. My husband and I can not say enough about this venue. It is such a beautiful old building. And the staff there is top notch! Lindsey was my coordinator and she responded timely to emails even when the questions were neurotic and repeated multiple times. She also made everything go very smoothly in the set up process.

Rich, the chef, is a great guy and we enjoyed working with him. His food is top notch! All of our guests said so. He worked with us to come up with a great menu. My husband and I are self-proclaimed foodies and we loved every last bit of food given at our event!

The event went off without a hitch. Lindsey and staff did a beautiful job of setting up the venue! The price was also VERY reasonable for a wedding venue. We can not recommend this place enough!

Lindsay Sent on 09/08/2015

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Where do I even begin?! I knew instantly that the Tonawanda Castle was going to be my reception venue. Having an exclusive wedding venue with lots of space was what I was interested in the most and The Castle fit that criteria perfectly. I was in contact with Jamie throughout the whole wedding process and I have nothing but amazing things to say about her. She acted as both a coordinator and a friend. I was never afraid to ask her questions, bring up concerns, or add in last minute details. She made everything seem like it was no big deal and really helped to put me at ease in many situations. The whole day ran extremely smoothly and all of my guests had an amazing time. Jamie did an excellent job of adding little touches of detail all around the room to make the venue seem elegant and breathtaking. She was extremely attentive to our guests and to my husband and I making sure that we had drinks in our hands and were enjoying the evening.

Now onto Rich, our favorite chef! I loved that The Castle had an on-site caterer who could create fabulous food! From the very beginning Rich was involved with us and pleasantly carried on many conversations early in the wedding process, involving our tastes and preferences. Rich helped my husband and I create a unique menu for our event that was absolutely delicious! Our guests still continue to rave about the food! Rich hosted my husband and I and our families for a wonderful tasting before the wedding date to sample the menu we had developed. It was really nice to be given the opportunity to tweek or change any of the menu items before things were set. On the day of the wedding, the food was passed promptly and no one felt as though they were waiting an unreasonable amount of time compared to the table across the way.

Overall, the day was perfect, the food was delicious, and everyone had a spectacular time. I wouldn't hesitate a minute to recommend this venue to anyone! Thank you Jamie and Rich!!

Laura Sent on 08/20/2015

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Absolutely Beautiful! Perfect place for a wedding. No worries. Staff is excellent! The food is phenomenal!!! Thank you Lindsay, Jaime, Chef Rich and all staff for making our wedding day perfect.? Peter and Laura Bloomingdale.

Amber Sent on 07/23/2015

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Lindsay, Jamie and Rich are amazing! They made the grand ballroom look amazing. The food was delicious. Rich will customize your menu and pretty much help you have whatever you want on your day. Lindsay worked with me and answered a million questions without hestiation. The venue is beautiful and the pictures turned out amazing so far.

Steve Sent on 07/20/2015

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We had our wedding reception here on 7/11/15 and we are so glad we went with this venue. Jamie made things very easy and made us feel like she was our personal wedding planner. Rich's food is to die for. He met with us several times to make a custom menu to our tastes. When you meet with him he will make you feel like family. We trusted in the staff to make our day special and they came through big time. My wife and I couldn't be happier. We highly recommend the Tonawanda Castle to anyone.

Amanda Sent on 05/05/2015

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Tonawanda Castle is by far the best wedding venue in western new york. Lindsay was amazing she walked us through our ceremony and reception options. When I first walked in the day of our wedding I was shocked and amazed at how beautiful it looked. The staff added additional touches to our decor with their own flare that made the reception and ceremony area beautiful beyond my wildest dreams!!!! Rich prepared a fantastic meal our guests couldn't stop raving about the food. Rich was willing and able to create a menu suited to our needs including a specialized meal just for my daughter. Incredible, incredible incredible experience. If your looking for a wedding venue I would urge you to just sit down with Lindsay, Rich and Jamie, they will definitely make your wedding day dreams come true.

Karen Sent on 10/25/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We love this place! Rich, Jaime and Lindsay did an amazing job helping me plan my ceremony and reception. Everything was perfect for our wedding and our family couldn't say enough about what a wonderful time they had. The food was delicious. We also ordered cupcakes and they just melted in your mouth. Our wedding was better than we imagined!

Lisa Sent on 10/22/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Lindsay and the staff at the Tonawanda Castle made my wedding day amazing. Every little detail that they took care of for us made our day complete. The food was amazing, the environment was beautiful, and the staff was wonderful. With all the stress that surrounds a wedding it was so nice to not have to worry about a thing at our venue. I would stingily recumbent booking the castle for any event!!!

Jaclyn Sent on 08/30/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We had our wedding ceremony on location. It was beautiful and couldn't have asked for a better experience. We also loved all the different rooms for getting ready or for awesome picture backdrops. Thank you so much

Terry Sent on 08/29/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Lindsay was amazing to work with as were the rest of the ladies. Lindsay handled most of our preperation and was very hands on the day of. The service we recieved was 2nd to none. The castle is Beautiful inside and out we were able to get lots of amazing photos of our wedding there. I highly reccomend this as a top notch venue for your special day.

Kristin Sent on 08/25/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We have a boundless amount of wonderful things to say about our experience with the Tonawanda Castle for our August 2nd wedding so we will try to paraphrase as best as possible! From the very beginning, Jamie (our coordinator) & Rich (head chef) made us feel completely at home and relaxed about our experience. We loved that we were able to customize the day to our style, and the selection with the custom menu was completely unique and something you do not find with most wedding venues…in other words, Rich basically asked “What do you want on your menu?” Rich and his team did an amazing job, and even helped work with us for delicious menu items to cater to our vegan/vegetarian guests. Jamie and her staff laid out the grand ballroom so stunningly, worked with us on the floor plan and even gave us the amazing idea to do a Captain’s table so we could have the social, party vibe we wanted. We ended up having more guests than intended (nearly 150) for the ceremony space, but Jamie was a pro in making everything work flawlessly. Our entire day progressed effortlessly and the 2-3 insignificant snags that popped up were taken care of before we even knew about them. She made EVERY request we had work out! Our guests were absolutely blown away by the entire day, the beautiful space, but most especially the food. The venue is so beautiful, we loved that we had the main ballroom , but also access to smaller rooms for people to chat, the gorgeous balcony to overlook the party, and the 3rd floor bridal suite for the girls to get ready. Our special day was BETTER than perfect, and we are so thankful for the team at the Tonawanda Castle for helping us have our dream wedding!

Frank Sent on 07/31/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Beautiful, elegant setting. My wife and I couldn't have enjoyed our wedding any more. Staff was very organized, professional and accommodating. Food was amazing.

Shannon Sent on 06/03/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I cannot say enough about how amazing the Castle was for my wedding reception a few weeks ago. Jamie and Lindsay were so incredibly helpful throughout the whole planning process. They answered my million questions without hesitation and when it came to the day of, they handled every single decoration and detail perfectly. I could not have asked for a better team to work with!! Rich the caterer is beyond amazing! He tailored the menu to what we asked for specifically and the food was wonderful. I received many compliments about the great appetizer spread (not just your typical cheese/vegetables) and the great meal! The waiter/waitressing staff throughout the meal couldn't have been better, keeping the meal to only 45 minutes as we requested. Lastly the place itself - it is beautiful! We arrived at the Castle early to take some bridal party pictures because there are so many lovely rooms on the upper floors. The pictures turned out amazing and I know my guests enjoyed exploring the different rooms during the reception to see the history of the place. Overall, I am so happy with the Castle and would highly recommend them for a reception or other event!

Lauren Sent on 03/16/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We had our wedding at the Tonawanda Castle last month and absolutely enjoyed the entire experience. Things were a bit crazy for us in that we were planning our wedding from out of town, but Jamie and others at the Castle made it as convenient and stress-free as possible. They had wonderful suggestions, had everything organized, and were really attentive to satisfying our every hope for the special day. Both sides of the wedding party got ready at the castle, we took photos there, and then had the ceremony, cocktail hour, and reception with 175 guests all at the beautiful venue. The guests loved that it was all contained in the same venue and it was extremely convenient for us that day. We received so many compliments on how unique the venue was, how gorgeous everything came together, and about the entire experience. In one quote from a guest it was "the best ceremony, best food, & best music" at a wedding ever!! We absolutely would recommend the castle to anyone looking to have a wonderful staff help and/or guide you to create your ultimate wedding experience. In terms of the food, it was amazing. We took time to ourselves for some of cocktail hour and they made sure to have plates sampling the appetizers waiting on our sweetheart table for us to make sure to try. We then had immaculate service for our dinner and drinks. The head server and bartender both came over to introduce themselves to us and made sure to check in with us throughout the night to make sure we were happy with everything. Rich, the head chef was fabulous in allowing us to create our own menu and was definitely not cookie-cutter at all. We went in for a tasting with some family members and were able to tailor every little detail to make sure it was exactly what we liked. It was very reassuring to be able to try things and see him work his magic before the actual day. Overall, it was the perfect venue, day, and experience for our wedding. Wish we could relive it all again!!

Amy Sent on 01/28/2014

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

They did a great job with everything.

User1381034 Sent on 10/15/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The tonawanda castle provided an amazing experience for my wedding. The staff was always available to answer questions. I had a vision for our wedding and they were able to bring it to life. The food was wonderful. Rich was able to create a menu that was one of a kind and something that my guests will rave about for years! I am so happy that we chose to begin our life at the tonawanda castle.

Beth Sent on 09/16/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My daughter had her wedding at the Castle this past weekend. It was amazing. Jamie and her staff were a delight to work with and made this whole process enjoyable. I love the fact that we were able to use a suite of rooms to get ready. Our hairdressers had plenty of room and everything they needed to get us ready for the day. A wonderful lunch was served. It made the whole process so relaxed. All we had to do was go upstairs for the wedding. Our guests loved the food.........it was a real hit of the evening. The best food they had ever eaten at a wedding! The chef prepares a creative, exciting and delicious menu for his bride. You can't ask for more than that. I had been concerned that the large space would be too much for our smaller wedding but Jamie and her staff arranged it beautifully. We felt very comfortable. I would tell anyone to please consider the Castle for their next wedding or for any event.

Sarah Sent on 09/11/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We had our ceremony at the Castle and it was BEAUTIFUL!! everyone is so helpful there!! All our guests had nothing but great things to say about it!!

Brian Sent on 09/06/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Jamie and the entire Tonawanda Castle staff was awesome! I can't recommend them enough!

Kristin Sent on 09/06/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Everyone at the Tonawanda Castke was amazing! We couldn't have had a better experience. Our event coordinator Jamie answered every question thouroughly and quickly. The food was excellent! Will definitely recommend this place to friends and family!e

Catherine Sent on 09/05/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Our wedding at Tonawanda Castle was perfect! We were allowed in the day before for a sneak peek and so that our florist could set up our favors. Jamie was awesome, there were a few bumps along the way with planning but everything worked out in the end! Richard and his kitchen staff made absolutely delicious food that everyone is still raving about! I want to come back to have dinner there with our wedding menu!!!
One unfortunate thing that happened was that the top layer of our cake was accidentally served at the reception. When I came to pick it up and Jamie realized what had happened, she immediately offered to call our cake baker, pay for a new top layer to be made, and drive all the way to Ithaca, NY to pick it up for us. I declined this offer, but it was above and beyond in my opinion for her to offer this to us.
Overall, I would most definitely recommend this venue to anyone!!!

User1308655 Sent on 08/30/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We used Tonawanda Castle for our reception and they were amazing! They go above and beyond to make you special day truly memorable and the space was stunning after they were done with it! Lindsay, Jamie, and Rich are wonderful. I can't say enough good things about them!

Krista Sent on 08/27/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I highly recommend the Tonawanda Castle. The venue is beautiful. Rich allowed us to customize our own menu and the food was awesome. Lindsay went above and beyond for us. All inquires during the planning process were responded to quickly. The entire staff was wonderful. They were all very accommodating
and helpful. We were extremely pleased.

Lisa Sent on 07/13/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Our wedding at the Castle exceeded our expectations! The room looked absolutely beautiful and the food was amazing! Our guests are still raving about the food and how wonderful and cool the Castle is for a wedding! Jamie was so easy to work with, and responded to all my questions within a day or less. She designed a custom seating arrangement for us to accomodate are huge head table, and it was perfect! Rich let us customize our menu and true to his word-the food service was less than an hour and delicious :) I wish I could eat it all again! I would absolutely recommend the Castle to another bride---beautiful venue, helpful staff, and low stress!!

User1234442 Sent on 07/09/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

I can't express how amazing our wedding was. I wish I could do it all over again!! The castle staff was so amazing and helpful, they gave us an entire day of being pampered like queens! My whole bridal party and I enjoyed the beautiful 3rd floor bridal suite all day and they even provided us a butler service!! Jamie and staff were wonderful and made sure everything went perfect! We had our ceremony there as well and it was so pretty, we loved it! The food was awesome, even our guests were gushing over the meal!! Chef Richard really made our vision come to life and dinner was perfect. I can't wait to have our 10 year anniversary party at the Castle!! Best day of my life, thanks again Tonawanda Castle staff...you guys are amazing :)

Danielle and Brian

Dee Sent on 03/12/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The castle is a beautiful place for a wedding. My wedding day felt like a fairy tale. I have to compliment Rich the head chef on making such delicious food. The grilled salad was the talk of the day. Lindsay was awesome to work with, she really did a good job decorating and really saved the day and got creative when our cupcake stand showed up too small. The castle interior is perfect for photos and there's enough room to accommodate both small and large wedding parties. I highly recommend Tonawanda Castle they did a fabulous job!

Theresa Sent on 01/14/2013

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My son's wedding was held here Jan. 12th,2013. The staff was wonderful!! The venue was gorgeous!!! My daughter in law was definitely Queen of the castle for the day!! I can not say enough good things about the chef ,he was a highly skilled professional who was proficient in all aspects of the food he perpared.(Being a food loving family this was really important to us!) The menue was picked by the bride and groom and had unique regional dishes, included were duck and venison! Everything was wonderful and the cornbread with a dash of pepers was out of this world when topped with his honey butter!! People are still raving about it !! :) The nooks and cranies in the castle provided plenty of intimate cozy space for people to talk and catch up. I can not believe how quickly the ball room was converted from the ceremony to the dinning seating (our guest list was too large for the chaple on the second floor to accommodate).The signature cocktale the chef created for the wedding was wonderful!! The H'orderves were AMAZING!! The furnishings were very comfortable. Plenty of dancing space beautiful setting for pictures.

Maren Sent on 11/01/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We first fell in love with the venue then the staff. They were quick to respond to my questions and very accommodating. They prepare the food on-site and everyone (including myself) raved about it. I couldn't have asked for a more perfect day.

Betsy Sent on 09/11/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My husband and I cannot recommend the atmosphere of the venue, the quality of the service and the accommodating nature of the staff, chef and servers highly enough. Jamie and Lindsay patiently answered our 8,000 questions in a timely manner and they were cool, calm and accommodating when we had unique or last minute requests. We also got to enjoy the expertise and quality provided by the head chef Rich, who worked with us to create a delicious detail-oriented menu that was uniquely our own. The food was just as good on the day of the wedding and the service was efficient and friendly. We and our guests loved the genuine friendliness of our servers and that, coupled with the beauty of the Tonawanda Castle all added together to make a perfect and unforgettable night. We are very, VERY happy that we elected to have our reception at the TC and are extremely thankful to the TC team for making our wedding day an amazing event!

Debby Sent on 09/05/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The castle itself was not avaible for the time frame we wanted, but the chef....Rich Kellogg was avaible. Rich was wonderful to work with, he met with us several times before our wedding. The menu and flavors he put together was Incredible. His food was all the buzz during the wedding, his presentation of the food was amazing, everything that should of been warm was warm, everything should of been chilled was chilled. He kept an abundance of food flowing the entire evening. Guests are still taking about the spread Rich provided. Now thats a fabulous Chef with an impression that will last us a lifetime. You rocked it out Mr.Kellogg

Pat Sent on 08/30/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Having my daughter's wedding reception with 267 people was such a joy. Lindsay and Jamie were amazing! They were helpful, patient, and extremely accommodating. Rich did a fabulous job with the food. Our guests said it was the wedding of the summer. We would highly recommend you.

Donna Sent on 08/09/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My daughter's wedding at the castle was a dream come true. The venue is unique and the option to have the wedding ceremony and the reception at the same place worked out great. Jamie and Lindsey on staff were very pleasant and easy to work with preparing for the event and the day of the wedding they were available to see all details were executed according to our wishes. The food was very good and our guest had nothing but compliments on the food and the venue. I highly recommend the castle for your event planning.

Marilyn Sent on 08/07/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

We just had our son and daughter-in-law's wedding at the Tonawanda Castle. Not only is this a beautiful building but the food and service were outstanding! The staff was so genuine and helpful in our event planning - Chef Richard prepared mouth-watering food. Guests told us that it was the best wedding they have ever been to. I would highly recommend this venue.

Stephanie Sent on 06/04/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Everything was PERFECT! The service, the food, EVERYTHING! I would reccomend the Castle to anyone- Jamie was a pleasure to work with, always very responsive and very accomodating.

Stephanie Sent on 05/21/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The Tonawanda Castle was absolutely wonderful. The staff bent over backwards to see to it that all of our needs were met. The food was wonderful, served quickly and efficiently. The tables were decorated beautifully! All the guests were totally impressed when they walked into the ballroom and saw the tables all set up, and the chair covers finished it off. I can't say enough about the food!! Our guests were coming up to us all night and complimenting the dinner. We had over 200 guests and used the valet parking. There were no problems with parking. I would highly recommend anyone and everyone who asks about it.

Ashley Sent on 04/04/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Where to even begin! Jamie and Lindsey are AWESOME to work with. I have so much to say and such a little space! I loved everything about our venue and everything about these two great women!! They are so helpful and they are actually THERE if you need something! Jamie was great the night of the wedding - making sure I kept my composure and that I was all set to go. Love love love these ladies. Oh and I can't forget Rich the chef! AMAZING food, hands down - the best ever.

Nicole Sent on 02/29/2012

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Would definitely recommend the Tonawanda Castle. Not only was the venue beautiful, Jamie and Lindsey were incredibly helpful and always answered my questions promptly and professionaly, no matter how small and silly they were. The wedding night itself went beautifully and I was complimented over and over agin what an awesome night it was!

Jessica Sent on 09/21/2011

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Fabulous, fabulous, fabulous. They were extremely helpful and willing to work with my budget. They did all the setting up and everything like that, Took everything down. Food was amazing. Buffet for 140 people but food was fresh and hot and soooo good. :)

Michaelann Sent on 09/01/2011

5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My reception was perfect. They went over the top to make my day perfect. The food was amazing. My guests still comment on how good the food was. I couldnt ask for a more amazing day!

Yelena Sent on 06/23/2017

4.9 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4.5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The food was great! They always responded to all my emails and answered any questions that I had. Would recommend!

Cory Sent on 10/13/2014

4.9 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
4.5 out of 5 rating
Flexibility
5 out of 5 rating

It was the first place we scoped out, but certainly not the last. It is old but in a good way, it seems worn but classical and historic. Inside and out it is a beautiful building with ornate rooms and a special feel.
The ceremony room is warm and intimate and the hall itself is grand yet inviting.The staff was great, they were always very responsive and helpful whether they were dealing with us or overbearing parents. They explained everything very thoroughly and were there whenever we had to stop by or had questions. We dealt with Jamie, Lindsay and Rich. They were always pleasant and courteous to us.
They allowed us to do our own thing, set up some extra lighting and customize the venue and food to our liking.

The castle had good reviews for its food, and it did not disappoint. Our menu was such:
Choice Entrée of:
Lemon Rosemary ½ Chicken (bone-in)
Mesquite Marinated Sirloin Steak with Red Pepper Coulis Drizzle
Polenta and Vegetable Tower with Sweet Pepper Coulis (Vegan choice)
Nothing but positive feedback raving about the food, that it was delicious and hot. They will pretty much do anything you want when it comes to food, and its great.
The only problems we had were a bit of familial difficulty when it came to the tasting, but everything else was great and that was quickly corrected. Our wedding went off without a hitch thanks to Jamie and Lindsay, the only problem being the DJ, which isn't the castle's fault. Also in case you are looking to have a Gelato vendor come in an old timey cart- the cart will not fit into the castle. We found that out day of, but it wasn't a big deal.
Lindsay set up our placecard table for us and it was perfect.
Everyone has told us what a great wedding it was, from the romantic ceremony to the spacious warm looking hall. If you're looking for a venue that is like no other (no multiple weddings at one location, no cookie cutter banquet hall appearance) then the Castle is a great choice. We loved it.

Allison Sent on 06/14/2013

4.9 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
4.5 out of 5 rating
Flexibility
5 out of 5 rating

I don’t even know where to start! The Castle, along with Jamie, Rich and the rest of the staff are absolutely amazing. They are extremely flexible and willing to be helpful above and beyond the call of duty.
I live in Washington DC, and planning from so far away was difficult. wedding planning was a HUGE stress on me but Jamie and Rich made it all come together and they took so much pressure off. I would come home to Buffalo, NY about once a month for planning purposes and every time, NO QUESTIONS ASKED and no appointments made, Jamie let me swing by and visit the castle. By the wedding day, the castle felt like a second home. It was absolutely perfect.
Rich did an AMAZING job on the food. We had so many compliments! (Which was so important to us, foodies!) He was very flexible and had such a passion for food and catering. He was willing to do anything we asked of him and even offered to go above and beyond on certain details.
One of the greatest aspects of working with the staff at the castle is that they really know their space. They offer great suggestions and honest advice. ei: EVERYONE tried to upsell me on “up-lighting” but Jamie told me “no.” She said, with my colors, up-lighting would actually wash out the room and that I didn’t need it. It was refreshing to be working with someone so honest.
I gave them a 4.9 out of 5 stars because my only ‘complaint’, which isn’t even really a complaint; I wasn’t in love with the linens that they had available. NOTE* the Castle recently partnered with a new vendor for linens so they’re probably much better now.* That being said, everything worked out in the end! Again, because the staff is so willing to be helpful and accommodating!
I would highly recommend the Tonawanda Castle for your wedding. They make improvements to the castle every day and they really appreciate and accommodate their clients and brides. You won’t be disappointed!

Lisa Sent on 06/27/2017

4.8 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

My wedding was 6-25-17. We had a short notice wedding. I think we booked the castle about 2 months before our date during the busy June wedding season. Our coordinator was Lindsay, and she was great!! I really didn't think we stood a chance for a June wedding but she was able to accommodate us.
Our wedding was perfect in every way. Lindsay had everything set up and ready to go before I even arrived so I was able to walk around and take it all in before all the craziness started. I gave Lindsay artistic freedom to set up our centerpieces as we were having some trouble deciding what looked best and Lindsay NAILED it!!! They were so beautiful.
The upstairs Chapel was so beautifully decorated that we didn't need to add a single thing. Breathtaking!
We had our furbabies in our wedding which would have been a deal breaker if my boys couldn't be there.
Chef Kellog Is amazing. High energy and loves what he does. We had a sit-down dinner and we made up a menu together that was just amazing. All of our guests loved the food. He even made vegan meals!!!
I made a couple of last minute changes to some things and Lindsay was so great about it!!! I really felt very comfortable and confident that my wedding was going to be perfect and it absolutely was!!
I will highly recommend The Tonawanda Castle to everyone!!!
Thank you Lindsay and Rich for helping to make our wedding just so much more special!!
Lisa & Steve Liedy

Clark Sent on 01/27/2014

4.8 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The venue was beautiful, clean, well maintained. Jamie was very helpful with planning the event. Rich did an excellent job with the food. We received many compliments on the venue, decor, and food. We got ready at the castle, had the ceremony on-site, and then had our reception. We had 170 attendees - the room the wedding was in, was packed to the seams, but everyone could see. While we were getting ready, they provided us Butler service, bringing our party snacks and beverages. My only complaint was that we were told that they would make sure that we (The Bride and Groom) ate during the reception. We had stations, we went up before we started our rounds and grabbed small plates of pasta, but by the time we were done with our greetings, the stations were closed and packed up. So we didn't end up getting to try any of the other food (Which we heard from our guests was good). We also didn't see any staff accept the bartenders after that point and we didn't go search them out, because we were trying to have fun. Overall it was a great time, but we were hungry and a little disappointed that no one checked in with us once the reception started. To be clear, I would hire them again and have my wedding there in a heartbeat, but there was that one negative part of the experience. Both us and our guests had a wonderful time.

Tiffany Sent on 10/01/2013

4.8 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The team at the Tonawanda Castle was so easy to work with. From our initial tour to the end of our wedding night, Jamie was by our side making sure everything was running smoothly. Rich Kellogg, the head chef, was beyond talented, flexible and professional. Our guests had an amazing time!

User1929806 Sent on 11/18/2014

4.7 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4.5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

Our wedding was absolutely beautiful. My husband and I would not have chosen any other place to celebrate our big day. This venue is absolutely perfect, with its classic elegance. I would recommend this venue to anyone. Your guest's will be amazed and the service was excellent. Lindsay will ensure your every need is met. Along with the excellent food service and Chef Rich. Never wanted the day to end.

Sadie Sent on 06/16/2010

4.6 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

My wedding at the Castle was literally a dream come true. It was a beautiful wedding at a great facility. The food was excellent and the staff very accommodating. I have wonderful memories that will last a lifetime (and my family and friends were wowed by the facility too). It's really great to see that someone in the community put in the time and money to save this historical building (no small feat, you should see the before pics!!) and put it to such wonderful use. I highly recommend the Castle for weddings, b-day parties, showers...it awesome!

Kelly Sent on 06/02/2012

4.5 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
4.5 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
4.5 out of 5 rating

We knew we wanted to get married at tonawanda castle the moment we walked in. We loved the vintage and classic look of the building and it went with our wedding style. Jamie is great to work with and Rich is a fantastic chef.

User1488777 Sent on 12/30/2013

4.4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The team at the castle was so helpful and attentive throughout the whole planning process. They certainly strive to attend to every detail. While not everything will ever go completely perfectly, if there was a small hiccup, they fixed it as soon as I brought it to their attention. I cannot say enough good things about them here.

User1924576 Sent on 11/16/2014

4.2 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
3 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

I was very pleased with the venue itself. It looked beautiful inside- the castle itself has such charm. Rich the cook does a great job and he always has great professional advice. I was able to completely customize my entire menu and the food was amazing! The staff day if were great, especially the bartenders, except for one. This one I'm referring about told me at 10:59 pm (when the bar was scheduled to close at 11) that he could not serve me one last drink. Another bartender overheard him and laughed saying she's the bride I think we can get her a last drink. Aside from that, the bartenders were great as they were fast and friendly. The huge bar inside is great for larger weddings such as mine. I am very happy with my choice however, I must say that my event coordinator could have been better, I had Lindsay. She is very monotone and lacks any kind of passion for her job. I understand she plans weddings everyday, but if your in this field you need to possess some passion for your customers, as most brides are experiencing a very special and exciting time. She was difficult to communicate with and please don't expect any professional advice from her. Make sure you keep notes or hard copies of all communication as she often went back on what she said a prior time. I'm not sure if this is Lindsay's practice, but, I was nickel and dimed for everything. You would think after spending 30,000 there that you'd get a break on some of the smaller items... For instance, I had a coffee station and I asked of there was any way that if an older relative at the wedding asked, they could have their coffee served as they have trouble walking, and I was told it would cost me 2.25 a pour... Mind you I told her there were 3 people in this category... Just an example... I said forget it thanks. Aside from her, everything and all other staff were great. There is another girl there named Jamie who I've heard wonderful things about so I would request her if you can.

K Sent on 04/09/2013

4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

We had our wedding at The Tonawanda Castle. The food was some of the BEST we have ever tasted ANYWHERE! (Our guests agreed!) The staff was very easy to reach and flexible to work with. They made our special day perfect!

Olga Sent on 07/11/2017

3.3 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
2.5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
3.5 out of 5 rating
Flexibility
3.5 out of 5 rating

Was a wedding guest on July 9, 2017. The cocktail hour was a little disappointing. Saw the server with the hot hors d'oeuvres once; the cheese and cracker display was not replenished in a timely manner. Guest had to wait around. When it was time for the main meal a plate of pasta was brought to the table. We had 7 guests at the table and it wasn't enough to go around. The main course was very good and a good portion. One other complaint I have is that one of the guest at the table asked for a refill on the water and was told he had get up and get it at the bar, which was all the way at the back of the hall. They didn't seem to have enough to wait staff for the 200 guests who attended. I felt rushed to get through the meal. They did a good job setting up the room . It looked very elegant. Also, the ladies room on the first floor was not very clean. Had to complain about it. Other than that, had a good time.

Dan F. Sent on 09/23/2020

1 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

Bad experience, not flexible with rebooking under Covid restrictions

Beautiful building, but unfortunately the management has some very shady and unethical business practices. They took a $1000 deposit from us, and although are contractually obligated to fulfill an event for over 150 people and cannot under the current NYS Covid regulations, are refusing to give the deposit back. They are saying we missed a payment while NYS was on shut down even though they told us at that point all events were “on hold”. I would highly recommend looking elsewhere for any events and whatever you do, don’t trust the owner or management team.

The Tonawanda Castle Reviews

Reviews

The Tonawanda Castle