The Ritz-Carlton, Naples Reviews
Reviews
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4.5 out of 5 rating
4.5
Very good
19 reviews
Recommended by 91% of couples
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.4 out of 5 rating4.4
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Professionalism 4.6 out of 5 rating4.6
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Value 4.5 out of 5 rating4.5
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Flexibility 4.6 out of 5 rating4.6
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User photos
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Lea O. Sent on 12/07/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning venue
We chose the beach house for our reception and it is the most beautiful reception venue ever. After a last minute location change, we chose the beach house and was not disappointed. The ritz is gorgeous and so lush. Rain or shine (or hurricane😉) you cannot go wrong with the ritz in general!We chose the beach house for our reception and it is the most beautiful reception venue ever. After a last minute location change, we chose the beach house and was not disappointed. The ritz is gorgeous and so lush. Rain or shine (or hurricane😉) you cannot go wrong with the ritz in general! -
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Kassie Sent on 11/13/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Venue - 11.16.2019
We had a spectacular wedding day at the Naples Ritz on November 16 last year. It was a day beyond my wildest dreams. Brigette was our point of contact throughout the planning process and she was incredible—of the utmost professionalism, super responsive, and rolled with the punches of varying personalities. She had a conference day of the wedding and had Taylor step in. It was as seamless transition as we could have hoped! The Ritz crew worked with us in every way practical to make our dreams come true. They also handled a last minute cocktail hour switch (due to wind) like pros. As a corollary point, they had great wedding block rates for those staying in the hotel,...We had a spectacular wedding day at the Naples Ritz on November 16 last year. It was a day beyond my wildest dreams. Brigette was our point of contact throughout the planning process and she was incredible—of the utmost professionalism, super responsive, and rolled with the punches of varying personalities. She had a conference day of the wedding and had Taylor step in. It was as seamless transition as we could have hoped! The Ritz crew worked with us in every way practical to make our dreams come true. They also handled a last minute cocktail hour switch (due to wind) like pros. As a corollary point, they had great wedding block rates for those staying in the hotel, and many of the wedding guests stayed there with us, making it a big party all weekend. Wish we could do it all over again!-
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+8 photos
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Quality of service
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![Jen & Josh]()
Jen Sent on 04/10/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot say ENOUGH good things about the Ritz Carlton Naples and its staff. We had our dream wedding here, and planned & paid for it ourselves, and felt it was worth every last penny! Our assigned Wedding Coordinator, Brigitte Rivard, was ABSOLUTELY AMAZING. She truly made our day so special and without her, our wedding just would not have been the same!!! We love the Ritz Naples and Brigitte and can't wait to get back there for our anniversary this year!!! Thank you Brigitte for being soooooo amazing and making our day so beautifully special!!! We are so grateful to you for all of your hard work, dedication, and kindness. You truly are one of a kind and the Ritz Naples is soooo lucky to have you!!!I cannot say ENOUGH good things about the Ritz Carlton Naples and its staff. We had our dream wedding here, and planned & paid for it ourselves, and felt it was worth every last penny! Our assigned Wedding Coordinator, Brigitte Rivard, was ABSOLUTELY AMAZING. She truly made our day so special and without her, our wedding just would not have been the same!!! We love the Ritz Naples and Brigitte and can't wait to get back there for our anniversary this year!!! Thank you Brigitte for being soooooo amazing and making our day so beautifully special!!! We are so grateful to you for all of your hard work, dedication, and kindness. You truly are one of a kind and the Ritz Naples is soooo lucky to have you!!! -
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Susan Sent on 01/07/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing venue and staff!
I can't say enough great things about both the venue and staff that I worked with to make my wedding day special. Jennifer Foley, James Hurd and Michelle Coffin were exceptional. They worked tirelessly to make our wedding day special. We had both the ceremony and reception at the Ritz. There was rain on my wedding day, but the staff knew how much I wanted an outdoor ceremony, so they held out until the last moment - we found an opportunity and I watched them cleaning off chairs, fixing the flowers and seating my guests, so that we could get married outside in the courtyard. Even when they thought no one was looking, they went above and beyond to...I can't say enough great things about both the venue and staff that I worked with to make my wedding day special. Jennifer Foley, James Hurd and Michelle Coffin were exceptional. They worked tirelessly to make our wedding day special. We had both the ceremony and reception at the Ritz. There was rain on my wedding day, but the staff knew how much I wanted an outdoor ceremony, so they held out until the last moment - we found an opportunity and I watched them cleaning off chairs, fixing the flowers and seating my guests, so that we could get married outside in the courtyard. Even when they thought no one was looking, they went above and beyond to make our day special! The food was wonderful and the deserts even better! The staff was always watching to make sure all went well. Michelle went above and beyond to make sure I was happy at the reception. Jenn, James and Michelle - the entire staff - thank you! You made my day memorable.
Susan
12/28/19 -
Quality of service
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Jennifer Sent on 04/29/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We could not have picked a better hotel to have our destination wedding at!! We were so pleased with the service we received overall from everyone! The event planner, Mary, is absolutely amazing & extremely helpful! She went above & beyond in many ways & stayed to help our wedding to be flawless after we let our wedding planner go 4 days before our wedding (who worked for an outside vendor.) Mary is very responsive, professional, thorough, sweet, & timely. Devon from The Destination Team was also amazing & did a great job on the flowers & decorations for our wedding. Everything was perfect & just how we imagined it to be! All hotel staff is accommodating & they...We could not have picked a better hotel to have our destination wedding at!! We were so pleased with the service we received overall from everyone! The event planner, Mary, is absolutely amazing & extremely helpful! She went above & beyond in many ways & stayed to help our wedding to be flawless after we let our wedding planner go 4 days before our wedding (who worked for an outside vendor.) Mary is very responsive, professional, thorough, sweet, & timely. Devon from The Destination Team was also amazing & did a great job on the flowers & decorations for our wedding. Everything was perfect & just how we imagined it to be! All hotel staff is accommodating & they make you feel very welcome. The food served at the wedding was delicious. The hotel is gorgeous & very clean as well. I HIGHLY recommend the Ritz in Naples & thank them for an unforgettable experience! -
Quality of service
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User2967728 Sent on 02/06/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
All of our dreams came true with our wedding at the Ritz Carlton Naples Beach Resort. From booking our wedding to the moment we checked out, we had the most wonderful experience. Natalia was fabulous - James hit every detail - Zhanetta was amazing - Jamie in the spa didn't skip a beat... The main message is - we had the best time ever. THANK YOU!All of our dreams came true with our wedding at the Ritz Carlton Naples Beach Resort. From booking our wedding to the moment we checked out, we had the most wonderful experience. Natalia was fabulous - James hit every detail - Zhanetta was amazing - Jamie in the spa didn't skip a beat... The main message is - we had the best time ever. THANK YOU! -
Quality of service
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Ashley Sent on 10/09/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We got married at the Ritz Carlton in May 2016. We decided to elope but purchased one of the wedding packages with them. We were assigned Natalia Niederwieser as our wedding coordinator, and she was nothing short of incredible. Scheduling a wedding from a distance (we are in Masschusetts) can be daunting because you cannot see anything you are planning. Natalia made it so easy and stress free. She was so kind to us, and continued that incredible kindness through our arrival, our ceremony, and the rest of our trip. She did not miss anything, and the whole ceremony and venue were amazing.We got married at the Ritz Carlton in May 2016. We decided to elope but purchased one of the wedding packages with them. We were assigned Natalia Niederwieser as our wedding coordinator, and she was nothing short of incredible. Scheduling a wedding from a distance (we are in Masschusetts) can be daunting because you cannot see anything you are planning. Natalia made it so easy and stress free. She was so kind to us, and continued that incredible kindness through our arrival, our ceremony, and the rest of our trip. She did not miss anything, and the whole ceremony and venue were amazing. -
Quality of service
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Lauren Sent on 06/07/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
INCREDIBLE!!! Customer service and location were perfect! Brigitte, Vincent and Banquet Event Captain John are the nicest, most professional people I have ever met.
We had our rehearsal dinner, ceremony, cocktail hour, reception and brunch all at the ritz and it was more than we could have ever dreamed of! I would never recommend anywhere else to get married!!!INCREDIBLE!!! Customer service and location were perfect! Brigitte, Vincent and Banquet Event Captain John are the nicest, most professional people I have ever met.
We had our rehearsal dinner, ceremony, cocktail hour, reception and brunch all at the ritz and it was more than we could have ever dreamed of! I would never recommend anywhere else to get married!!! -
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Marti Sent on 01/31/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The beach setting, the Beach House reception ,the foral decor, the food and the Ritz staff were all spectacular. Both our on site coordinator and florist made our destination wedding a joy to plan long distance. The experience was stress free and beautifully memorable.The beach setting, the Beach House reception ,the foral decor, the food and the Ritz staff were all spectacular. Both our on site coordinator and florist made our destination wedding a joy to plan long distance. The experience was stress free and beautifully memorable. -
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Michelle Sent on 01/31/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Ritz Carlton was a beautiful venue for a sunset wedding. The event planners, salon and florist were all amazing.The Ritz Carlton was a beautiful venue for a sunset wedding. The event planners, salon and florist were all amazing. -
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Lindsay Sent on 07/25/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Ritz-Carlton, Naples was an amazing location to get married. We signed our contract before we had even visited and it was everything we wanted and more. The wedding was even better than I had expected. We worked with Brigitte Rivard and Jenna Main who were AMAZING! I could not have asked for better wedding coordinators. The location was stunning and decorations were amazing. We thought there was a chance of rain and Brigitte was very nice to wait it out so that I could have the outdoor wedding I had always dreamed of. The beach, restaraunts, and night club were all great as well. So many people told us that it was the best wedding they had ever attended and best wedding food! We look forward to spending many anniversaries at the Ritz-Naples.The Ritz-Carlton, Naples was an amazing location to get married. We signed our contract before we had even visited and it was everything we wanted and more. The wedding was even better than I had expected. We worked with Brigitte Rivard and Jenna Main who were AMAZING! I could not have asked for better wedding coordinators. The location was stunning and decorations were amazing. We thought there was a chance of rain and Brigitte was very nice to wait it out so that I could have the outdoor wedding I had always dreamed of. The beach, restaraunts, and night club were all great as well. So many people told us that it was the best wedding they had ever attended and best wedding food! We look forward to spending many anniversaries at the Ritz-Naples. -
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Meghan Sent on 05/22/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This hotel was a DREAM come true venue for our wedding. I can not explain how perfect it was in every way, there were plenty of choices for a rehearsal dinner and the beach location for our ceremony was breathtaking. Our reception was in the Tea Garden, which was perfect for our small group of 40. The food was great (Gourmet Wraps and salads) and Stephanie our wedding planner was a pleasure to deal with over a year + planning process. I wish I could do it all over, we had the wedding of our dreams!!This hotel was a DREAM come true venue for our wedding. I can not explain how perfect it was in every way, there were plenty of choices for a rehearsal dinner and the beach location for our ceremony was breathtaking. Our reception was in the Tea Garden, which was perfect for our small group of 40. The food was great (Gourmet Wraps and salads) and Stephanie our wedding planner was a pleasure to deal with over a year + planning process. I wish I could do it all over, we had the wedding of our dreams!! -
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Joyce Sent on 10/09/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
best place to have your wedding!! absoultely beautiful venue, many options, wonderful staff and the best food ever. the hotel was so accomadating to my guests and i and the service is impeccable. thank you thank you thank you for making my wedding a perfect fairytale day!!best place to have your wedding!! absoultely beautiful venue, many options, wonderful staff and the best food ever. the hotel was so accomadating to my guests and i and the service is impeccable. thank you thank you thank you for making my wedding a perfect fairytale day!! -
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User6963419 Sent on 06/23/20144.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Our wedding was held in the artisan ballroom and our morning after brunch was at Lemonia at the Golf resort. Everything was perfect!!!Our wedding was held in the artisan ballroom and our morning after brunch was at Lemonia at the Golf resort. Everything was perfect!!! -
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User1539828 Sent on 05/21/20144.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Beautiful venue! We used both resorts in Naples the Golf resort for our stay and got married in the courtyard of the Beach resort. The staff was super professional and attentive to all our needs. We didn't worry about a single detail because they were always one (or two) steps ahead of us. All of our family and friends thought our Sunday brunch wedding was beautiful and it couldn't have been done without the stellar staff of the Ritz Carlton Naples. The food was delicious! I can't say enough good things about both locations. So happy we chose to have our wedding and reception here.Beautiful venue! We used both resorts in Naples the Golf resort for our stay and got married in the courtyard of the Beach resort. The staff was super professional and attentive to all our needs. We didn't worry about a single detail because they were always one (or two) steps ahead of us. All of our family and friends thought our Sunday brunch wedding was beautiful and it couldn't have been done without the stellar staff of the Ritz Carlton Naples. The food was delicious! I can't say enough good things about both locations. So happy we chose to have our wedding and reception here. -
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User1997689 Sent on 01/05/20154.2 out of 5 rating4.2
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Overall the event went well but I expected a little more attention to detail from the Ritz-Carlton.Overall the event went well but I expected a little more attention to detail from the Ritz-Carlton. -
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Sara Sent on 07/07/20144.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
We are from MI and had a destination wedding in Naples FL. It was a little stressful planning through email from so far away. Our wedding planner and decorator was not great about responding to our emails which is why they got 3 stars, but in the end I wouldn't change a thing. Our wedding was perfect!!!! We got married on the beach right before sunset and had our reception in the beach house. I ended up bringing my own decorations because they wanted a ridiculous amount for decorations! Which is the reason for the 3 stars for value. It is very pricey there but was worth it in the end. The food was delicious our cake was exactly like the pic I sent them...everything exceeded ours and our families expectations!!!We are from MI and had a destination wedding in Naples FL. It was a little stressful planning through email from so far away. Our wedding planner and decorator was not great about responding to our emails which is why they got 3 stars, but in the end I wouldn't change a thing. Our wedding was perfect!!!! We got married on the beach right before sunset and had our reception in the beach house. I ended up bringing my own decorations because they wanted a ridiculous amount for decorations! Which is the reason for the 3 stars for value. It is very pricey there but was worth it in the end. The food was delicious our cake was exactly like the pic I sent them...everything exceeded ours and our families expectations!!! -
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User1492273 Sent on 01/02/20142.6 out of 5 rating2.6
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Quality of service 4 out of 5 rating4.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 2 out of 5 rating2.0
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Flexibility 3 out of 5 rating3.0
Would not recommend Ritz Carlton Naples for a wedding! Paid good money for an esquisite wedding and did not get what I paid for.
Thankfully I had an AMAZING band that made the night well worth it for my guest.Would not recommend Ritz Carlton Naples for a wedding! Paid good money for an esquisite wedding and did not get what I paid for.
Thankfully I had an AMAZING band that made the night well worth it for my guest. -
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Gwen Sent on 01/24/20251 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
They don’t respond
I’ve tried calling multiple times and even messaged on here as well and haven’t gotten a response back. I first tried calling three weeks ago.I’ve tried calling multiple times and even messaged on here as well and haven’t gotten a response back. I first tried calling three weeks ago. -
Quality of service
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