The Prop Shop Party Rentals Reviews

The Prop Shop Party Rentals

Richmond, VA

4.3 out of 5 rating, 36 reviews

View more information

Reviews

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.

4.3 out of 5 rating

4.3

Good

36 reviews

Recommended by 85% of couples

Write a review

Quality of service
4.3 out of 5 rating
Average response time
4.3 out of 5 rating
Professionalism
4.3 out of 5 rating
Value
4.2 out of 5 rating
Flexibility
4.3 out of 5 rating

Write a review

Sort by:

Jacquelyn Sent on 10/15/2020

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Great to work with

We used the Prop Shop for all of our wedding rentals. KJ was great to work with and made sure that we had everything we needed for our special day to be perfect. It ended up raining alllll day so the big tent and side walls were great to have. We actually got married under the tent on the dance floor due to the rain and the lights inside the tent made everything so romantic. The dance floor was a hit and everybody was busting some moves on it and some point during the night!
Shannon Sent on 04/16/2019

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Absolutely wonderful!

Nicole was AMAZING! She was so responsive and helped us through everything we needed. We originally had a guest count of 110 and we placed our order for tables, chairs, and the tent and made our deposit. When our final numbers dropped to 65 she was able to rework the order by reducing everything, including the tent. Nicole was always available either by phone or email.

Our dance floor was delivered the morning of our wedding with no issues and everything looked perfect! The tent, tables, and chairs were brought 2 days before the wedding which gave us plenty of time to set it all up. The cathedral walls were gorgeous and let in so much natural light for our daytime wedding.

There was a guideline from the venue that The Prop Shop didn't know about and they worked with us because of this.

We were so happy to have worked with Nicole and The Prop Shop, highly, highly recommend.
Leslie Sent on 06/20/2018

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Nicole and Holly were a pleasure to work with. I was pleased with rentals of tent, chairs, tables and linens. Set up was done as promised and no issues working with this company. Highly recommend!

Are you interested?

Kirtana Sent on 10/03/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The Prop Shop Party Rentals were a great vendor for our wedding at the New Kent Winery. Their staff was very friendly and helped us hand select our rentals so that our wedding reception looked exactly how we wanted. Their pricing is very reasonable, which was great for our strict budget. Finally, their coordination with our Catering company for set up of the rentals in the wedding reception tent was fantastic and beyond what we expected. Thank you for all your hard work!
Tim Sent on 09/02/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
This is the second year running we have used the Prop Shop for our annual family gathering. They supplied a large tent, tables, chairs, and tablecloths. Everything was set up and removed on time as planned. The quality of the chairs was superior to most event rentals. The set up and take down teams were friendly and respectful of our property. Very pleased with this company and their employees. The planner, Chardonney, was very helpful in filling our needs and following up to ensure everything went well. Will continue to use this company for our annual party and other needs as they come up.
User2296946 Sent on 09/01/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The lady who worked with us was professional and expierienced! You could tell she knew what she was doing and gave us helpful tips on other aspects of our wedding too. She sold us on our rental and made us feel at ease about matching colors and styles with stuff we already had. Wonderful job! Will recommend 100%
User2295304 Sent on 09/01/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
My wedding planner booked all of my rentals, so my contact with the Prop Shop was very limited. But everything was perfect! No errors, prompt delivery, everything was great!
Allie Sent on 08/21/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Chardonney helped us to set up the perfect wedding! Everything was exactly what we wanted and she was able to work within our budget to make the wedding look absolutely beautiful!
Emily Sent on 06/30/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I am so glad that we chose to work with The Prop Shop for our wedding reception rentals. The final outcome was absolutely beautiful, and exactly what we had envisioned (thanks to their huge selection of rentals!). The Prop Shop team was always responsive, and was able to work closely with our caterer and venue staff leading up to our reception. Not only were there no hiccups, but The Prop Shop was actually able to work with our venue to negotiate different delivery/pickup times and save us some money. I was so impressed that they went above and beyond to make that happen. I would recommend The Prop Shop without any reservation!
Melanie Sent on 06/24/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Everyone was fantastic and very helpful.
User2182436 Sent on 06/16/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Party prop was very professional and delivered everything that was ordered with no problems.
Lindsay Sent on 06/09/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Erica was great to work with. She was very patient in reworking quotes and getting us just what we wanted. She took care of all the delivery and pick up details. We were very pleased with the service and products we got from The Prop Shop.
Katie Sent on 06/09/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The Prop Shop was excellent! They handled everything (tent,chairs, tables, linens, lights, fans) and I could not have asked for better quality. I probably changed my mind three times and the staff was so flexible and attentive.
Suzanne Sent on 11/05/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The Prop Shop was recommended to me by my caterer, White House Catering. White House and The Prop Shop worked together to make sure that everything was delivered at the appropriate time and we had everything we needed. I did not live in Richmond while planning my wedding and Chardonney was always quick to return my phone calls and help place my order via phone. She also worked closely with my sister in picking out exactly what we needed to match our theme and overall look for our wedding. I would use them again for any event in the future.
Elizabeth Sent on 08/11/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We rented glassware, dinnerware, silverware and napkins. Everything was spotless and in "like-new" condition.
Deborah Sent on 05/20/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The only "bad" thing I have to say is the tents were not clean.We had aints all over both of them.
Everything else was great! And a big Thank you to Ashley!!
Ashley Sent on 05/13/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We loved the staff and how helpful they were with making my day go smooth
Casey Sent on 04/30/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Very helpful and flexible, were quick to answer my questions and work with me.
Lisa Sent on 08/11/2012

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Prop Shop was recommended to us by our caterer, White House Catering. And a great recommendation it was. The staff was easy to work with, responsive, and flexible. They even were able to accommodate a last minute delivery date change.
Sara Sent on 04/20/2011

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
THe PRop Shop was wonderful to work with. I thank Patrick for turning a ballroom into the most gorgeous elegant wedding reception room that we have ever seen. The linens, Chairs, lighting, etc was absolutely wonderul and breathtaking. The room looked like something out of a storybook. It was beautiful. He knew exactly what we needed and wanted and transformed that into more than what we could even imagine. His work was excellent.
Blair Sent on 06/16/2015

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
Tom is the owner & he was great, especially as he had to deal with a significant root problem in putting down the dance floor. Erika was our contact & she did a very good job, as she had to take over for Ashley, who was our original contact. Erika only had a few months to get up to speed before our wedding day. She was always quick to respond to our inquiries. I highly endorse The Prop Shop as a rental company. Many thanks to all of the employees who made my daughter's day as stress free as possible!
Shelley Sent on 04/30/2014

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
we loved using the prop shop! they worked directly with our caterer to get everything set up and the day went flawlessly!
Tiffany Sent on 04/23/2013

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4.5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  5 out of 5 rating
The Prop Shop was great. They allowed my in-laws to pick up the chairs and linens for us, everything was in great condition and available. When they did not have a tablecloth they quoted me at, they gave us a nicer one for the same price. I would recommend their services!
Kim Sent on 06/23/2015

4.7 out of 5 rating
- Quality of service
  4.5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  5 out of 5 rating
The service was professional and friendly.
Shannon Sent on 08/01/2012

4.7 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  3.5 out of 5 rating
- Flexibility
  5 out of 5 rating
We used the Prop Shop for all of our rentals for our July wedding. They came recommended by our catering company and coordinated well with them. They were very accommodating and answered questions promptly.
Jessica Sent on 10/28/2011

4.7 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4.5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  5 out of 5 rating
Woking with the Prop Shop staff was great. They recommended beautiful items, and my ceremony and reception looked beautiful. I didn't work directly with them on the day of my wedding (since my wedding planner took care of that), but I never heard of any issues.
User2171498 Sent on 06/09/2015

4.6 out of 5 rating
- Quality of service
  4.5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
The tables look old and beat up, but after we but the tablecloth on them, they look nice
Cindy Sent on 12/10/2014

4.6 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  3.5 out of 5 rating
- Flexibility
  5 out of 5 rating
Our event was a Rehearsal Dinner which is not an option in your drop-down menu. I would suggest adding that type of event to the list. The Prop Shop was great. On our initial meeting, we never felt rushed as we changed the look of the table many times. Their flexibility made the entire event easy as we added and deleted items frequently. Each time we received a revised quote which was helpful. We were very pleased.
Holly Sent on 12/31/2011

4.6 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  3 out of 5 rating
We had a great experience with this company. Our order was perfect and the delivery was on time.
My only complaint is that we had to wait until Monday for them to pick up the rentals or pay a hefty fee for Sunday pick up.
Dana Sent on 09/03/2008

4.1 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4 out of 5 rating
The Prop Shop has anything you would need for a party. The only issue I had with them was some of the items were broken when I picked them up, but they quickly replaced what I needed.
Valerie Sent on 11/14/2016

4 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  5 out of 5 rating
chardonnay was great to work with!!!
Ellisha Sent on 06/18/2012

1.6 out of 5 rating
- Quality of service
  0.5 out of 5 rating
- Average response time
  1 out of 5 rating
- Professionalism
  0.5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  2 out of 5 rating
We received a chair cracked and didn't realize it until we were setting up. We returned it and informed them, they set it aside and assured us that they didn't give it to us that way. Three days later, we get an invoice for an "unreturned" item!! I emailed her (because getting them on the phone is like pulling teeth) and explained that they set the one chair aside. She then stated it was a replacement charge for the damaged item...we paid a damage waiver!! long story short...they ended up charging my bank account without my consent and it took a 2 week fight to get a refund...moral? check EVERYTHING before you/they leave!
Helen Sent on 08/03/2011

0.8 out of 5 rating
- Quality of service
  0.5 out of 5 rating
- Average response time
  0.5 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value
  1 out of 5 rating
- Flexibility
  1 out of 5 rating
We had the worst experience with the Prop Shop. They were recommended by our wedding planner, but they screwed us and another one of her clients the next weekend, so she won't be using them anymore. First, at the last minute they increased the price. We couldn't find another tent the week before, so they had us hostage. Then they were late TWICE with our chairs. It almost made my groom late for the wedding. They were NOT apologetic. Then they damaged the wall of the venue while taking the tent down. To cap it all off, we could barely get a response from their staff to our complaint. The owner refused to help us until we reported them to the Better Business Bureau. I will NEVER EVER EVER use them again, and you shouldn't either.
Stephanie Sent on 11/30/2017

0.5 out of 5 rating
- Quality of service
  0.5 out of 5 rating
- Average response time
  0.5 out of 5 rating
- Professionalism
  0.5 out of 5 rating
- Value
  0.5 out of 5 rating
- Flexibility
  0.5 out of 5 rating
I would not recommend this company at all. It’s difficult to express how much distaste I have for a company whose business practices are so shady and immoral even if not straight up illegal.
The tent we rented was acceptable and I can’t complain about the quality of tables, chairs, etc. But I will complain about them going back on their word about setting up and tearing down the event. Per the initial conversation with Holly, setting up the tables and chairs would be no problem at all. However, after making our payment and with the wedding right around the corner their “policy” suddenly changed. We were told that they didn’t offer set up or take down during their peak times and we’d have to make other arrangements. Luckily, after a discussion with the venue they reluctantly agreed to perform the task they had originally said would be no problem.
And finally, the shadiest part of the whole deal. After everything was said and done, while we were on our honeymoon, they sent an email telling us they were missing, 47 knives, 30 some odd linen napkins, some forks and a few plates. We checked with our caterer once we got home and got in touch with the venue, neither of them had seen the missing items. Now, I don’t know about you, but I have no need for 47 additional knives at my house, nor do I need 1, let alone 30, linen napkins. And while I hate to speak for all of our guests, I can’t picture any of them huddling in a corner conspiring to steal these items. After sending us an invoice, they charged our debit card over $500 without notification or permission. That is just a shady business practice.
I urge you to stay away from this company. There are too many other rental companies in Richmond that hopefully don’t make it a standard practice of lying to and stealing from their clients.
User1595516 Sent on 04/23/2014

0.4 out of 5 rating
- Quality of service
  0 out of 5 rating
- Average response time
  1 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value
  0 out of 5 rating
- Flexibility
  0 out of 5 rating
I ordered the white chairs based on the website because we were only going to use them for the ceremony site. When the chairs arrived, they were beaten down, rusted and looked horrible. I called the office to request different chairs and was told "rudely" that I would have to pay the upgrade charge as I ordered the "basic" chair.We had to rearrange the whole set-up to hide the ugly chairs. I wasn't expecting a brand new chair, but I was expecting a sturdy chair without paint splatter and rust on it for paying almost $200 for the chairs and delivery. I will never rent from this company again.
Bill Sent on 05/20/2014
- Quality of service
  0 out of 5 rating
- Average response time
  0 out of 5 rating
- Professionalism
  0 out of 5 rating
- Value
  0 out of 5 rating
- Flexibility
  0 out of 5 rating
Every thing was handled professionally and last minute changes were accommodated seamlessly.

Are you interested?

Message vendor

Message

First and last name

Phone number (Optional)

Location

Event date

By clicking "Send," you accept our Terms of use and agree to WeddingWire creating an account for you. Your messages may be monitored for quality, safety, and security according to our Acceptable Content Policy. See our Privacy Policy to learn how we handle your data.

Write a review