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The Pavilion at Holiday Inn & Suites Lake Elmo Reviews

The Pavilion at Holiday Inn & Suites Lake Elmo

The Pavilion at Holiday Inn & Suites Lake Elmo

Lake Elmo, MN
4.7 out of 5 rating, 50 reviews
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Reviews

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    Jennifer Sent on 08/24/2020
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    Fantastic hotel venue

    We originally planned our wedding for May 2020 and were all set to go. The planning process was great - Lauren is extremely responsive and answered any question we threw at her. The venue itself is fantastic and the big windows, roof beams, and draping look great (extra decorations aren't really needed).

    ...Then COVID happened. Again, Lauren was great and we were able to quickly reschedule our entire event to August 2020, at the time thinking we'd surely be OK to hold our big wedding by then. About a month before our new date with cases still going up, we decided to pull the plug. Even though that was a hard decision, Lauren was a fantastic help throughout.

    So in short, while we didn't actually have our wedding at the Pavilion, we would still recommend the venue. The venue itself is beautiful, reasonably priced, and Lauren and her team are extremely helpful!
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    Josie Sent on 12/03/2019
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    10-19-2019

    We can't thank Madelon, Lauren and their team for making our day truly amazing. They went far beyond my expectations and provided excellent professionalism. The minor errors that happened throughout the day were smoothed out by the team in a short period of time. The Pavilion at Lake Elmo is so beautiful and we couldn't have asked for a better venue and great people to help make our wedding day perfect. Thank you so much for all your team did! PS. The Lake Elmo Chicken was PHENOMENAL!

    -Andy & Josie Kjar
  • illustration stars

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    Yanet Sent on 11/19/2019
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    Beautiful and Professional venue

    Our wedding was amazing, thanks to Madolen and Lauren for all their hard work, such a beautiful venue!! We enjoyed our free night stay too(:
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    Nicole Sent on 11/08/2019
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    Truly made our day the best!

    I cannot say enough great things about The Pavilion and staff! We were initially looking at getting married in a barn but in our search we stumbled upon The Pavilion. From our initial tour with Lauren, we knew this was the space we wanted for our day! It has a cozy barn feel with enough decor that not much more is needed to make the space beautiful. Food and beverages were affordable and our guests raved about the food! Bartender was so friendly and fun as well. Communication with Madelon and Lauren was always prompt, kind, and they were so flexible/easy to work with. We had both our ceremony and reception in the space and we were so impressed with how seamless it was to set up everything, move guests for a cocktail hour to flip the room, and come back in to a beautiful space. If you are looking for a "one stop shop" for an easy, stress-free, seamless wedding day that you and your guests will love then The Pavilion is your place!
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    Nikki Sent on 09/27/2019
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    Great space for my wedding!!!

    The Pavilion was perfect for my wedding!! This was a great alternative to having the wedding in a barn. It did not break the bank and it brought the barn look and feel to my wedding!!! Definitely one of the best decisions we made for our wedding!!
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    Cathy Sent on 08/01/2019
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    Absolutely Wonderful Wedding Reception Venue!

    We enjoyed holding our Daughter's Wedding Reception at The Pavilion at Lake Elmo SO much that we scheduled our next daughter's Wedding Reception here as well! This Venue is lead by the "Dynamic Duo Team" of Lauren & Madelon, who both go OUT OF THEIR WAY to implement your wedding plan, including joyfully accommodating special requested items! The venue space itself is light, airy with a rustic feel, yet conveniently attached to a classy, reasonably-priced hotel, PERFECT for weddings with out of town guests! Extra special thanks to both Lauren & Madelon and their entire team of professionals to provide our family a wonderful venue with unique character while not breaking the bank! We HIGHLY recommend and are finally willing to let others know about it, now that our next daughter's wedding is already scheduled! LOL
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    Dave Sent on 05/02/2019
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    Customer Service was top notch

    If I could give one word to describe my experience with the Holiday Inn and Suites it would be….”WOW”. As we were setting up for the event we met the wedding coordinator for the Holiday Inn, Madelon. We were immediately impressed on her knowledge of weddings and her desire to make this event for the bride and groom the best ever. There were quite a bit of moving parts during this event and she was always on top of everything and willing to help. Later in the evening we met Dawn, who I believe was the banquet manager, and let me tell you she was just as amazing as Madelon. One of the most impressive things that was done is flipping a room where the ceremony was taking place to become a room full of rounds for the reception. Besides Madelon and Dawn, I’d also like to recognize the cooks for some amazing food, and both bartenders for an amazing positive attitude all night long. If you are looking for a place to have your wedding reception, I highly recommend checking out the Holiday Inn and Suites in Lake Elmo. If I could give them a 10 star review I would.
    Dave Harmon
    Harmon Entertainment
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    Becky Sent on 04/28/2019
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    Awesome!! We wouldn’t have changed a thing!!

    We worked with Madelon as our coordinator, and she was simply amazing!! From the initial tour and booking to our wedding day, she was amazing! She made herself available and was quick to respond to all of my questions! The staff was amazing and the Pavilion was down right beautiful!! All of our guests were wowed by how beautiful the space is and how great the staff was. They were so accommodating and made sure our day was perfect! If you want your day to be seamless and stress free, but for a reasonable price in a beautiful space, talk to Madelon at The Holiday Inn and Suites Lake Elmo!!
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    Megan Sent on 04/17/2019
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    Amazing Venue!

    The Pavilion team were all fantastic throughout the entire planning process. Madelon was our day of coordinator and she was absolutely amazing on the day of, helping to get people to where they needed to be on time. They were extremely flexible and were able to accommodate every request that I had, big or small. The food was delicious and the meal service was extremely fast and efficient. They had an answer to every question and problem that we had and made our wedding day run extremely smooth with no problems. They helped us to make the space look and feel like I had envisioned. Thank you for helping make our wedding day be an absolute dream!
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    Katerina Sent on 02/15/2019
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    Great Experience

    We got married in November, 2018. The staff was super helpful throughout the entire process. I had so many unexpected questions come up during planning but Madelon was very responsive and very helpful. I felt welcome by all the staff at the hotel during our entire wedding weekend. I heard after the wedding that our guests ate all our appetizers right away, but the staff arranged for some more snack food the day of so our guests weren't hungry. The entire wedding planning process went smoother because of the staff at the pavilion! I highly recommend this venue!
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    Jillian Sent on 01/17/2019
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    Wonderful venue! Can't say enough positive things!

    We had a wonderful experience working with The Pavilion at Lake Elmo! I would recommend them a thousand times over to any bride! We did our ceremony, cocktail hour, and reception there. Lauren and Madelon, the Pavilion coordinators, were both very easy to work with and responded back to emails in a timely manner. We were able to ask them questions and they would answer back in detail so we were fully informed. They are very knowledgable in weddings and even asked us questions that would have never crossed our minds in the planning process. Our day was beautiful and all the staff working did everything in their power to make sure we had a wonderful day! All the food is catered from The Machine Shed, which is attached to the building. Everything was so yummy and still hot when it arrived as plated dinners for my guests. We received so many compliments from our guest about the rooms atmosphere and the meal. I was very nervous about having to flip the room from a ceremony space to a reception space in an hour, but their team of people do it quickly and efficiently. My vision was upheld through the whole day! I would recommend this space to anyone looking for a rustic, indoor wedding space! Thanks to The Pavilion at Lake Elmo I was able to have my dream wedding!
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    Natalia Sent on 01/11/2019
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    Great all-inclusive venue!

    From the beginning stages of working with The Pavilion we were impressed by our experience. All the staff were welcoming and available for all our needs. Madelon was always timely and thorough in response to our many questions, and helpful in providing suggestions to help make everything run smoothly. Everyone worked to make our vision happen. We were able to personalize so many details. The hotel staff were hospitable, and guests loved the food. Guests loved the convenience and location of the venue. Definitely one of the best priced venues around for any event.
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    Allison Sent on 10/08/2018
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    The Pavilion is beautiful, affordable, and is a great all-in-one location. Because the venue is attached to a hotel, all of our out of town guests (which was a grand majority of our guest list) had an easy to get to bed at the end of the night and didn't have to worry about try to navigate around an unfamiliar city. The Pavilion is also attached to a restaurant, so they handled catering and liquor services. All the food options were absolutely delicious and we got lots of compliments on our dinner. We also did both our ceremony and reception here and the staff flipped the room during cocktail hour. Being able to have everything in one gorgeous place made our lives so much easier and we had an absolutely beautiful day! I would absolutely recommend having your wedding here!
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    Heather Sent on 08/24/2018
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    The Pavilion is an AMAZING wedding venue! I was living out of state for a majority of our wedding and they made the process much easier to handle. I worked with both Shannon and Madelon for all our arrangements. They are both so kind, genuine, friendly, professional, and helpful. I asked a million questions and they had so much patience and if they didn’t know the answer they were always quick in communication to get back to me. We did our ceremony indoors in the Pavilion and the day of the wedding went so smooth that I couldn’t have asked for better staff to help run such an important day of our lives. It was so hot and humid outside, but they kept it cool and comfortable inside; I would definitely recommend their indoor ceremony on a hot summer day or as a backup plan. Coming from a scratch kitchen we were able to make our own menu items and the food was amazing! Nothing but good things to say! I cannot recommend the Pavilion enough!
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    Mackenzie Sent on 06/13/2018
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    My husband and I had a wonderful experience working with Lauren, Shannon & Madelon at The Pavilion at Holiday Inn & Suites Lake Elmo. Not only was this venue the MOST AFFORDABLE venue around, they were so accommodating with us and made sure they got back to us asap whenever we had any questions! (And we had a lot!) The venue turned out just gorgeous and we could not of have a better day! Lets not forget that the hotel is attached to the venue - How much easier can it get for you and your guests?! Love them so much and will literally recommend them to any couple looking for an affordable & beautiful venue!
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    Katherine Sent on 05/14/2018
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    We got married here 5/12/18 and couldn't be happier. Shannon and Madelon are absolutely amazing and so easy to work with. They took the time to get to know us, responded to my million emails so quickly, worked with us on our decorations and food, and their attention to detail made the whole day run so smoothly. They are there the day of helping decorate and coordinate walking in for the ceremony and reception, and you really can't find a better team than these two amazing ladies. The Pavilion is beautiful, everyone said the food was delicious, and everyone from the front desk staff to the banquet department to the woman working in the gift shop who helped me straighten the train on my dress make you feel relaxed and at ease; you are in such good hands with the entire team at the Holiday Inn. They really help make your day special and beautiful.
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    Brooke Sent on 12/30/2017
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    We got married 12/16/17. Lauren and the rest of the team at the Pavilion did a fantastic Job! I was so impressed with how fast they were at getting back to phone calls/emails and made the whole night go so smooth. I was impressed how easy the transition from ceremony to reception went when they flipped the room. We couldn't have been happier with their hard work and service. They were also very flexible with some of our decor ideas. They definitely work very hard to make it your dream wedding. I would definitely recommend getting married at the Pavilion!!
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    Angie Sent on 11/07/2017
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    It was great working with Shannon and Lauren. They were knowledgeable, prompt, flexible and fun! Would highly recommend
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    Ashley Sent on 10/26/2017
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    We loved this venue! Our ceremony was perfect and everyone was amazed by the food. Shannon and Lauren were so fast at responding to any question or request. Highly recommend as this was a great venue with a great price!
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    Amanda Sent on 07/27/2017
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    We got married 6/3/17 at the Pavilion and it was wonderful! Both Lauren and Shannon were super helpful and answered all questions in a very timely manner. Shannon was there the day of and made sure everything went smoothly! The staff at the Pavilion were awesome as well, anytime I asked them for some help they were more than willing and made my day so much easier! Our guests raved about the food (we did the chicken chardonnay and apple stuffed pork loin) so delicious! This space is just absolutely perfect if you are on a budget but still want a beautiful venue. The wooden beams, ceiling drapery and everything included are an added bonus! Thank you for making our wedding day amazing!!
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    Amanda Sent on 05/24/2017
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    I had my ceremony and reception at The Pavilion and loved it! Shannon and Lauren were great to work with; and always very responsive to all my questions and requests. The venue itself is beautiful, and we got a lot of great pictures onsite that day. The food was delicious (Italian buffet is what we chose) and a lot of guests raved about it. Even our bartender was amazing and friendly as well! I would highly recommend anyone to use the Pavilion, especially since they are reasonably priced and don't break the bank! Thumbs up!
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    Danielle Sent on 05/22/2017
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    I had a great experience for our wedding reception at the Pavilion at Holiday Inn. Working with both Lauren and Shannon was great! We mainly worked with Lauren, and she is very knowledgeable, helpful, and flexible. She is always very fast at responding to questions which I appreciated. The venue is beautiful and has a lot of character. The food was delicious, we got a lot of compliments from our guests. I highly recommend the Pavilion room!
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    Leah Sent on 05/18/2017
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    Lauren and Shannon did a wonderful job of making sure my wedding was phenomenal. They were flexible and helped to ensure that it was exactly how I wanted it to be. They posted a wedding picture of my fiancé and I on their website before the reception. Such a reasonable price. I loved how they fed the children first and made sure that my cousin's wife had a vegetarian entrée. Thanks so much Lauren and Shannon!
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    Tia Sent on 04/19/2017
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    We got married in the Pavilion Room on 10/15/16 and wouldn't have changed a thing. We were ultimately looking for a venue that wouldn't break the bank but one that we also didn't feel like we were settling on and this was a perfect choice. We worked with Lauren up until the day of our wedding and she was very easy to work with. Shannon was there during our wedding and did a great job coordinating and making sure everything was flawless. Alex was also there all night and was SOO helpful. Our guests raved about the food (we did a taco bar) and the bartender was super fun and friendly which was great. The only negative I can think of was that the bridal suite really wasn't very great, although, it was brand new when I had utilized it. I would 100% recommend the Pavilion Room for any bride looking for a stress free venue that also won't break the bank!
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    Julia Sent on 12/25/2016
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    they where on top of everything from before the wedding to the day of the wedding and even after the wedding its self! they where very good at working with us when it came time for making decisions and putting the room together! they made our wedding perfect! we couldn't have been anymore satisfied with our experience! the staff is so wonderful to work with as well! They had amazing food and beverages! my friends and family had nothing but wonderful words to say about the wedding, the venue, staff, and the wonderful food!!
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    Dia Sent on 12/14/2016
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    My husband and I really enjoyed our experience working with the staff at the Pavillion. They were amazing and I was very pleased with the way everything turned out. Thank you very much !!
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    Heather Sent on 11/19/2016
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    My husband and I felt at home from our first meeting. We toured a few other venues in the area but none of them came close. Lauren and Shannon were great to work with!
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    Samantha Sent on 10/03/2016
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    This place was amazing! Great food and it fit our rustic style very well! It was a large space and fit everything nicely with needing to just move the buffet into a different room. I would defiantly recommend this venue to other brides/grooms and Lauren was amazing to work with!!
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    User2789713 Sent on 09/28/2016
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    Lauren is amazing, helpful and fun!
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    Christina/Don Sent on 12/27/2015
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    Our wedding was a amazing and wonderful time in the pavilion, our guest enjoyed the feeling it had of country barn feel. everyone had a great time and staff was awesome and very helpful though out the all thing before setting the plans to the wedding event it self, we also would like too say if you can use the farm wall with all the farm stuff and the cow that moves that is behind the glass. made for a great conversation with guest and amazing photos of bride and groom standing in front of also. experience was wonderful, and guest talk about how great idea and place it was for a wedding. also around the hotel and venue outside and in made beautiful wedding photos, food was awesome over all a amazing night for us and our guest, thank you for all the hard working staff for everything.


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    Paige Sent on 11/20/2015
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    We had reception at the Holiday Inn pavilion this last October 3rd, 2015. Wonderful venue, staff, food, service was exceptional. Lauren was great to work with and very flexible. She was new to the Holiday Inn, but offered great upgrades by making changes to the old wine list- offering with more house wine options which was important to me! Dawn and Alex were also super nice and professional. We had such a great day, everything was perfect from the food, gift opening, rooms, and the beautiful reception pavilion. Highly recommend to all brides looking for the perfect shabby chic, barn or cabin feel, not pretentious, classic, beautiful ceiling draping, venue! Love!!!!
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    Adrienne Sent on 11/06/2015
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    We had our ceremony and reception at The Pavilion Lake Elmo. It was perfect. We worked with Lauren Pellowski and she was amazing. She was very flexible and accommodating, and she made sure everything was just the way we wanted it. The room was set up for the ceremony and then flipped for the reception. They flipped the room quickly and it everything went very smoothly. The venue was beautiful and the only decorations we had to add were our center pieces. The food was fantastic and the prices were very reasonable.
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    Julie Sent on 11/05/2015
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    This site is beautiful and the food and service is amazing!
  • Abby
    Abby Sent on 12/10/2019
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    LOVED our experience

    We loved our wedding at the Pavilion. They have such a beautiful rustic space and delicious food on a budget. It required very minimal decorating as the space itself is beautiful. It's nice to have everything in one place too. We had our ceremony in the venue space, our cocktail hour downstairs, and then our reception again in the venue space. We absolutely loved working with Lauren. She keeps things short and to the point but makes sure that you are getting what you want.
    The hotel is also beautiful and accomodating. You get a free room the night of your wedding.
    The only negative I have is the getting ready situation kinda stinks. You have to rent a bridal suite, we ended up just renting a hotel room to get ready in. There really isn't a good space for the guys, they didn't care they just got ready elsewhere and drove in but it was crappy weather so it would have been nice for them to have space to get ready there.
    But seriously, this place is beautiful and so affordable -- check it out!
  • Ashley
    Ashley Sent on 04/18/2019
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    So much love!

    Lauren and Madelon made our wedding experience fantastic! They were always there to answer any questions we had, and never got annoyed with my constant emails a couple weeks before our wedding. Our family comments on the beauty of the space and the friendliness of the staff! Our wedding was great!
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    Rachel Sent on 01/15/2019
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    GREAT service, beautiful venue

    So many compliments - from us and from all guests of the wedding. The venue was beautiful and all the decorating was even done for us for an incredibly reasonable price!! The food was fantastic, fresh / delicious / served very efficiently for a large group even. Everything was handled for me so I had no stress day of - we knew where to be and when and were guided from there.

    Couldn't have asked for a better venue, staff, and location!
    So thankful!
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    Ashley Sent on 08/24/2018
    4.8 out of 5 rating
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    We had excellent service here at the pavilion for our ceremony & reception. Everyone loved the food (we did buffet style). Lots of space for our guest & we had just over 200! Lauren was so much help along with the rest of the staff. The only down fall to the event was the air conditioning broke down on the hottest day in June, but they were Beth generous & helpful through the whole situation & it was a little sweaty but still tons of fun! There were also so many great spots outside for photos! I am glad we chose The Pavilion!
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    Aly Sent on 08/17/2018
    4.8 out of 5 rating
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    Our families and friends were incredibly impressed with the food, we even heard from our photographer who has been to hundreds of weddings that the buffet was the best she had ever had at a wedding. We loved the shape of the room (almost perfectly square as opposed to a long conference hall) and the rustic feel with wood beams and felt that nobody would feel they were left in a corner. We were extremely pleased working with Lauren P and her team and would recommend this venue to everyone looking to host a wedding or any type of celebration. We fit about 200 comfortably and the staff was very amenable to our layout suggestions. All of our guests were pleased and impressed with the hotel stay as well and loved having the restaurant connected.
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    Mindy Sent on 07/26/2018
    4.8 out of 5 rating
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    There are no words to express how happy we were with our wedding day and our experience at the Pavilion. Lauren and Madelon were so responsive and helpful every step of the way and promptly answered all of our questions. The venue is absolutely beautiful, the food was amazing (we got LOTS of compliments from our guests), and made having my dream wedding possible on a budget.
    My ONLY complaint is that hotel front desk staff gave conflicting information (would tell guests our room block was full, I would call to have them block off add'l rooms and they would tell me we had plenty of rooms left). My recommendation would be to speak with a manager and write down names of people you talk to (Mike was always incredibly helpful and friendly!).
    Thank you SO much for making our wedding day the BEST day ever! I wish we could relive it over and over again!!
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    Sharon Sent on 08/06/2017
    4.6 out of 5 rating
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    Shannon and Lauren made all of our dreams come true. Everyone had a fantastic time and said the food was excellent
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    Aria Sent on 11/01/2017
    4.5 out of 5 rating
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    They were very flexible to work with us to create our special day. They were able to handle when changes came up at last second. Lauren and Shannon were great to work with. The Bridal Suite is just a conference room, but other than that it was wonderful! It turned out beautifully.
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    Rachel Sent on 10/05/2016
    4.5 out of 5 rating
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    Do it! Lauren and Shannon were super helpful and always in good communication with us :) Always checking in on deadlines prior to the big day and willing to work with what you wanted! Loved it and they were so helpful!
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    Stephanie Sent on 03/02/2017
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    We loved working with Shannon and Lauren to plan our day! The prices were fair which allowed us to stay within our budget. We loved the food and service. We had the ceremony and reception all under the same roof and it was great how well the separate entities worked together to make it flawless.

    The staff was great, the food was fantastic and the price was affordable! I would definitely recommend to anyone looking to book a wedding or event
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    User2412348 Sent on 11/05/2015
    4.4 out of 5 rating
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    I got Married at the Holiday Inn in the Pavillon Room and it was great! The room fits 200 people. I first worked with a woman Kellie and she was okay, not great at getting back to me and keeping track of the things we talked about. However, she got replaced about 2 months before my wedding date by Lauren and she was great. She reached out to me to set up a meeting and talking about everything so we could both feel comfortable. She worked closely with me up until the wedding and then worked with a person i appointed the day of the wedding to make sure things went smoothly and gifts were delivered to our room for safe keeping. We were given a complimentary suite that night and were even given a delicious brownie and chocolate covered strawberries. The Machine shed catered our food options (they are attached) and everything was so good. We had appetizers, main dishes, and a late night snake. Everyone loved the food and I would suggest the sliders for a late night snack-complete hit. The rooms are super nice and clean and the staff is very helpful. And it is ver affordable!
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    Tayha Sent on 10/12/2016
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    My husband and I loved this venue. We looked at many but this was our favorite and made our night special. It's spacious and beautiful.
  • Kylie
    Kylie Sent on 08/11/2014
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    I fell in love with this place for our reception as it had a classy but rustic feel. Communication was not great, went through 3 coordinators in the year we were planning and we're never informed. Our emails would come back invalid and we would have to call to find out what was going on. They did try to compensate us forthe stress and trouble. Food trial was not great either and we only liked one thing, the day of the wedding all our food choices had changed slightly and tasted different. While we hosted the bar drinks were $6 for pop to top shelf and we're small. The manager that took over after the coordinator left on our wedding day was very rude. We paid for the reception three days before and then we were charged for the whole thing again the day after. The day was beautiful and our guests were unaware of any trouble but not sure I would use them again knowing what we went through.
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    User1871063 Sent on 10/18/2014
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    Holiday Inn was a great small venue and very helpful after they changed up the staff. We started out with one contact and was never told he left until we went into talk to the front desk. The new event coordinator was great! She was very helpful and worked hard to make our requests happen for us.
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    User1172630 Sent on 05/23/2013
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    They were easy to work with. Unfortunately, they switch coordinators two weeks before our wedding so a few things were overlooked. Great building!
  • S
    Steven Sent on 10/06/2023
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    0 Stars if I could Do not have any trust in them

    If I could I would leave 0 stars. Do not have any trust to handle the biggest day of our lives!

    My Fiance and I had scheduled a tour of this venue for our wedding reception we drove an hour the first time just to get there to meet with Katie on it and then we get there and find out Katie is at another event off site and the other person had something come up land was not there the front desk attendant got stuck showing us the venue and could not answer any questions at all really on it.

    WE had scheduled another day about a week and a half later to re tour it and Katie once again was not there and at another event this time the General Manager LYnn showed us the place and was able to answer questions and soothed over the damages from the last time with Katie and no one being there and said he would remain on top of her and that she would reach out the next day or so. Well she never did and I called them again and was told she was out of the office for last minute sports event she had gotten tickets to and had emailed with a specific date in mind to book, and Lynn had told me that she would call me first thing in the morning. That call never came So I called again and asked for Lynn. I called again early afternoon on the day Lynn had said she would of called me and asked for her and got transferred to her voicemail. I called again three hours later asking for Lynn yet again and he quickly said I was on her list to be called today and she did call me about 90 minutes later.

    She had no answer to all the information even after expressing my disappointment and frustration with wanting to trust them with the biggest day of our lives. She asked basic questions to get the contract written on everything and I then asked her if the date was available and that she replied with that she is unsure as she is not in that system. She said she would have the contract emailed to me in the morning at the latest for review and I verified my email and Phone number with her and I have not received that contract or any follow up at all and it is currently 8pm on a Friday night when I should of gotten everything 12 hours ago!

    No trust at all and defiantly not worth risking 10 thousand dollars to have the biggest day of our lives ruined!

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