The Fairmont Hotel Dallas Reviews

The Fairmont and its entire staff were involved in making my event, THE WELCOME PARTY, A TASTE OF THE BAHAMAS the talk of the town. From the event coordinator to the manager of the restaurant to the bellman who helped with bringing the favors to the room, to the staff who cleaned up at 2 am to ensure they did not disturb our function, we could not have asked for a better venue!!! Will recommend it to brides. The food was fantastic and timely too!!

We used the Fairmont Hotel for our Wedding Welcome Party and to accommodate our out of town wedding guests. The location is very convenient and close to both Uptown and Downtown attractions. We hosted an open bar cocktail party with passed appetizers the night before our wedding. The appetizers were amazing and the guests loved them. The overall cost was very affordable both for my husband and I as hosts and the room rate was very affordable for our guests. The staff was very helpful and a please to work with in every aspect!

Very accommodating! They catering staff made sure I had everything I needed for a perfect wedding reception! Worth every penny!

I'm so happy we chose the Fairmont to host our wedding. The staff was very professional and made everything so easy for us. Katy was a joy to work with and very hands on, which I loved.

The Fairmont Dallas staff was outstanding from the planning to the actual day.

The entire team was very helpful and responsive to our needs.

The Fairmont was a wonderful venue for our daughter's wedding ceremony and Sunday Brunch. Katy and her staff were very professional and extremely accommodating from the day we booked the venue.

Dallas Children's Theater has partnered with The Fairmont Dallas for 22 years to produce its major fundraising event. The Fairmont team led by Katy Boykin deliver a first class event from guest arrival to venue elegance to expert & innovative catering.

My in-laws hosted a day-after wedding brunch for us at the Pyramid. The staff at the restaurant helped my mother-in-law draw up a special menu for us which featured their burger, eggs Benedict, and a chicken caesar salad as well as a lemon panna cotta as dessert.

I had the eggs Benedict with cured ham (there was also a salmon option), and I must say that this was an amazing dish. The Hollandaise sauce was absolutely delicious and my poached eggs were cooked to perfection. The ham was very thinly sliced and set atop a still toasty (not soggy! Very important!) English muffin. A baked Roma tomato and some spicy roasted new potatoes complemented the meal wonderfully. I had to spend time moving from table to table to visit with our wedding guests, but I periodically made a dash back to our table to gobble up a few more bites. I finished the entire thing and still wanted more! Several people reported that they had only one well poached egg while the other was over cooked. I've had this same experience at other places. Why is it so difficult for restaurants to poach eggs consistently? I need to talk with a chef about this.

The dessert was a work of art all on its own. The panna cotta was rich and creamy with a strawberry reduction poured over it. Sprinkled atop the reduction were little gummy-bear looking gels which turned out to be vinegar gelatin. The vinegar added just the right amount of acidity to round out the dessert. I was just really impressed with how smart the idea of the dish was. Very impressive. And highly recommended!

Overall the venue was great! The spaces were great and arranged to our request. The staff was very cordial as well. The only complaint I would have is that since we did alcohol pricing by the hour I felt the service was a little slow. We will need more bars in the future!

The service and food we receive at the Fairmont is always excellent and professional. The wait staff maneuvers through the ballroom quickly, quietly and with great precision. The chef is always willing and able to provide a wonderful meal based on our budget and the catering staff bend over backwards to meet our needs and timeline.

My wedding reception was at the Fairmont. It is a beautiful venue, but not inexpensive. The food was great at the sit down dinner. Service from the wait staff was great. The day of coordinator that is provided by the hotel was good and quick to answer many phone calls and e-mails. Be aware she does not stay for the entire event. If you want someone to handle all the details throughout the evening you will probably need an additional day of coordinator.

Also note, there is an extra charge for every item you use, for example a power strip if you need to plug something in. This being said, it is nice to have everything you might need available at the venue, just be prepared to pay for it.

I would not hesitate for a minute to recommend The Faimont as a location to host a high end reception.

Our reception was beautiful! The catering manager was sometimes hard to get in touch with, but he always delivered! Our guests raved about the food- which was amazing! They also helped us acquire a cocktail hour pianist, and their table settings were lovely. They even used the napkin fold I requested. They were also good about offering room discounts to our group, and providing transportation to and from the ceremony location (First Baptist Church, a few blocks down from the Fairmont). When our guest list grew past the capacity for the room we reserved, there was no problem finding another room to host the reception in- all of their ballrooms are beautiful and they have several of them! And the views of downtown Dallas at night through those windows were amazing! The Fairmont also helped us put together a farewell brunch for the morning after- and again, the food was amazing!

The Fairmont is a beautiful place to have your wedding. My November wedding and reception took place all at the Fairmont. I've read some of the other reviews and have to say that it is very important to thoroughly read your contract and make sure you completely understand what you are agreeing to before signing.

With that said...

I worked with Victoria throughout the wedding process and was very happy with her. She responded to my incessant emails very quickly and fully. And two weeks prior to my wedding a pipe burst and ruined our originally scheduled ceremony room. Victoria personally spoke with me on this matter and was quite flexible in securing a different but adequate room.

My only negative is to say that I wish someone had been around during the reception to make sure that some of the small details went more smoothly - dimming the lights in the reception during the opening of dancing, having chairs for us set up during the toast, etc. However, I believe that if you specifically request these types of things, the hotel will accommodate your needs.

Overall I was satisfied with the service and amenities of our "host hotel" for our wedding - located next door to our wedding ceremony and reception site. They were very helpful with pricing and even extended our reservation cut-off deadline (and they offer personalized and easy website reservations for guests).

However, there were several issues:
Multiple follow-ups were sometimes necessary. Our wedding gift presentation was left in the wrong suite - no chocolate strawberries or champagne till the next morning when they were no longer good! We ordered mini-fridges, which were supposed to be in addition to the in-room mini-bars, but they took the mini-bars out, so when the drinks we ordered didn't arrive, we had nothing at all to drink! They also would not let my party tray up without having one of my bridesmaids traipse all the way down to the front desk to get it. AND my fiance and I were not in the same tower as any of our guests - that makes for some difficult transportation of items to get ready for and pack up from a wedding (why would you do that with a dozen rooms worth of guests)!

The first wedding coordinator we worked with quit mid planning, so we had to start over with the Fairmont's new wedding planner. There were some discrepancies in what we were originally told about pricing, setup, etc. In the end, the space was beautiful and the staff did a good job pulling everything together.

We had a fantastic time at our wedding. The Fairmont went through major changes during our wedding planning process, which made for a difficult and often confusing road leading up to the big day. However, I feel like they are on the right track, and everyone in our wedding party had a fantastic time. The food and service on our wedding day were excellent, and the hotel staff was helpful and kind.

We booked the Fairmont for 3 primary reasons - 1) it was where we met, so there was incredible sentimental value. 2) We had a large out-of-town contingent and we were looking for a venue that would serve multiple purposes beyond the reception: a gathering space for guests, an out of towners brunch, in walking distance to the rehearsal dinner and more. 3) We were planning our wedding from out of town, so an all-inclusive approach worked well for us. The guest rooms were lovely, the size of the hotel worked really well (many available spaces to utilize, great pool deck, etc.) The Pyramid Room was perfect for brunch and a breeze to coordinate with. The wedding package included comped suites for our parents and for us the night of the wedding. It was mostly positive but coordinating with the hotel was a pain.

In the 15 months between booking the venue and our wedding, the primary contact changed 2-3 times, and the woman we finally ended up with was impossible to reach. We were changing the seating chart as late as 48 hours before the wedding because the hotel gave us conflicting information about how many types of each table our room could accommodate. They continued to contact me directly even after repeated requests for them to coordinate with our wedding planner. And finally, after continuously insisting that there were no other events that weekend, the valet was completely unprepared when there was another large group staying there and our guests (and us!) got stuck waiting 15 minutes to get into the motor court. Pros - the food, the different rooms we used (Venetian; Pyramid Room for brunch; Terrace); ease of coordinating reservations for our guests and quality of the guest rooms; walking distance to Klyde Warren and downtown area, including Meso Maya, our rehearsal venue. Cons - lack of communication, valet chaos. Overall, when we did interact with hotel staff they were very accommodating and professional, but it was hard to actually reach them.

Before I launch into this, let me just say that the food was outstanding, and Ann in catering is fabulous. My out of town guests also stayed at the hotel and the rooms are newly renovated and very nice. The staff is wonderful and helpful. Unfortunately, the people we dealt with most of the time were rude and very inflexible. My wedding was 3 months ago and we still can't agree on the price of the final payment. The management at the Fairmont is incompetent. When we first contracted with the hotel, we worked with very nice, accommodating people. Well, they all left and by the end we were working with entirely different people than when we started. I hear there have already been some changes again. I understand that hotels want to make a profit, but the management at the Fairmont cares only about the bottom line. I really feel like they skipped the training session on customer service. If you are having a small wedding and don't make any requests at all and go along with all the extra charges that you weren't aware of when you signed the contract, then the Fairmont is a great place to have your reception.

I feel awful writing a bad review but lets just say the Fairmont did not respond back with a survey or ask me about my feedback when I told them I'd like to give them feedback so this is where it will go. I found the Fairmont on wedding wire and the reviews seemed promising except that everything has completely changed since these reviews were made years ago. They don't provide anything, no day of coordinator, no planner, no contact person for months. In fact they tell you when you start working or asking questions from them " I can't respond I have several weddings this week so I'm sure you'd like the same service during your week". First off it's not my problem they are short staffed and secondly their communication the week of my wedding or even the month of my wedding was laughably awful. Also, this comment was made by John who used to work at another hotel in Las Colinas and his reviews were amazing. I really thought we were in good hands which we were till we signed the contract. On multiple occasions he called my wedding an Indian wedding (several times) and sent me someone else's contract. How mad would you be if someone got a hold of the details of your contract lol... well I got several and he continued to email me when he meant to email someone else. Then he would NEVER respond to my emails and say he is really busy. All the information John gave us about what the Fairmont offered was inaccurate. For example the information about the cake was all false. Pretend finding out about that after asking for a cake tasting and getting thrown to the bakery and the head chef tells you all the information you have is false. On top of it our cake tasting was SO BAD. Our wedding planner said it's the worst cake she's tasted EVER and she's been in the industry for decades. Mind you I asked for a cake tasting months before my wedding and got a date finally one month before.. so finding another baker was one of the most stressful moments. So not only was communication bad, I was ignored, I was called Indian ( which I am not), but on the night of our wedding our suite was not ready!! We had asked for a different room for the night of our wedding and so we went to get the key ( mind you this new guy hired in place of John ( John went to sales only) had already left hours before our wedding was over... and didn't bother to get this key for us as a courtsey.. lol. So pretend you finish your expensive wedding and go get the key just to see no one moved your luggage to your room from the previous room. This was promised in an email to us months prior that they would take care of.. so we had to deal with loss prevention for an hour and a half after our wedding to find our belongings and go to a room with no decoration or champagne or anything the night of our wedding. I am at a loss for words for the Fairmont and I tried to tell them but with 2022 being a big year for weddings they just don't care because they already have so much business. While my wedding did go well in general it really is because I spent alot of time repeating everything and sending multiple emails so The Fairmont remembers and knows. I also had to get my own planner. Also, just an FYI John tried to severely PUSH us to use this Indian decorator who had never done Persian weddings and honestly all the bad attitude and ignorance and communication issues started happening when we decided not to use her. I'm sorry it was before we decided but I guess I was dragging my feet deciding on who to use. SUPER UNPROFESSIONAL. She wouldn't even give us an itemized invoice of what it would be she wanted us to trust her vision and give her $20k and she was going to use fake flowers. I know John was getting a commission for the referral which is probably why he was so bothered why we didn't use her. There are more issues that happened with the Fairmont but I think those highlights should be enough warning. Aside from that it's a beautiful hotel and I had a beautiful wedding but we really did not need the attitude and the lies from this hotel.