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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Do not book vilda
DO NOT BOOK ANYONE FROM THIS BUSINESS, ESPECIALLY VILDA! I am writing an extremely long review because this needs to be heard! Terrible service i received and the lack of communication and customer service was ridiculous!! Something that is important to remember is that they work for us, we DO NOT work for you so customer service is ALWAYS important. Initially, I emailed to Toribbeauty on instagram to book makeup services for my wedding date next year, on labor day. I received a quote from Donna who is in charge of pricing etc. One ridiculous thing, not only are there prices ridiculously high for hair and makeup, but they were charging me 25% more fee because my date fell on a holiday, this business is very money hungry!! Donna gave me a quote for Vilda also, a hair stylist who I also wanted to book for my wedding date and also said she charges $50 more to apply extensions, a holiday fee, and a travel fee of each artist that comes.
Vilda and I spoke a few days later on the phone and she said that she does not charge a hair extension fee or a holiday fee and gave me a decent price for myself and my bridesmaids that I was ready to book her (again, terrible service that i was initially given from Donna). I then told Vilda to send me a contract and to send me a travel fee estimate so I can book her asap. She said she would get back to me the next day. Since then she has not, I have been texting her, calling her everyday since that day, left her voicemails to give me a call back when she was free and she would not pick up the phone. All i wanted to do was book her and she would not give me the decency to tell me if she's on vacation, if she's out, or even a text back and direct me to someone else so that I can get a contract!! NO ONE is that busy to text back.
A week & a half later, Donna emailed me again asking if i had any questions. I then decided to speak with Donna about Vilda and she said she would set up a contract for me because Vilda was feeling sick. Donna gave me the initial pricing with all those extra fees even though Vilda said she doesn't include those fees. I emailed Donna this and she said she would confirm with Vilda. The next morning, Donna emails me saying Vilda is booked that day already, are you kidding me?!! I was super furious, i waited a week and a half to hear back from Vilda when I could have booked someone else and she completely wasted my time. I understand she was sick; however, It was completely rude of her to ignore my texts and calls when she could have texted me back, "hey i have been out of the office let me direct you to Donna."
I called Donna on the phone that day to explain to her how upset I was of this situation and all she kept saying was that we have other artists on the team?! She apologized for her behavior; however, she should have known that was completely wrong of her to do and offer me better than that.
The service at the Beauty Suite NY is TRASH, has POOR SERVICE and Vilda is SUPER RUDE! If she was so sick, she had the time to take other bookings and book someone else on my date?! Til this day I have not received a phone call or text from Vilda apologizing for this situation. Not professional at all and their prices were extremely too high for a bunch of artists who are not great people. I have had so many artists who give great customer service and have the decency to pick up the phone when i have any questions or concerns. I just wanted to say thank you to the Beauty suite because i booked other artists & did not spend a dollar on your greedy business. Also, if you are going to charge half a grand you might as well give your clients great customer service that they deserve and not treat them like the hundreds of other clients you have gotten in the past!! honestly, I did not speak to the other artists; however if they allow Vilda to behave this way towards me, they probably allow all of their artists to do that as well. I have three sisters & a huge community behind me who i will definitely not recommend!
DO NOT book them, you will leave unsatisfied with your service.
DO NOT BOOK ANYONE FROM THIS BUSINESS, ESPECIALLY VILDA! I am writing an extremely long review because this needs to be heard! Terrible service i received and the lack of communication and customer service was ridiculous!! Something that is important to remember is that they work for us, we DO NOT work for you so customer service is ALWAYS important. Initially, I emailed to Toribbeauty on instagram to book makeup services for my wedding date next year, on labor day. I received a quote from Donna who is in charge of pricing etc. One ridiculous thing, not only are there prices ridiculously high for hair and makeup, but they were charging me 25% more fee because my date fell on a holiday, this business is very money hungry!! Donna gave me a quote for Vilda also, a hair stylist who I also wanted to book for my wedding date and also said she charges $50 more to apply extensions, a holiday fee, and a travel fee of each artist that comes.
Vilda and I spoke a few days later on the phone and she said that she does not charge a hair extension fee or a holiday fee and gave me a decent price for myself and my bridesmaids that I was ready to book her (again, terrible service that i was initially given from Donna). I then told Vilda to send me a contract and to send me a travel fee estimate so I can book her asap. She said she would get back to me the next day. Since then she has not, I have been texting her, calling her everyday since that day, left her voicemails to give me a call back when she was free and she would not pick up the phone. All i wanted to do was book her and she would not give me the decency to tell me if she's on vacation, if she's out, or even a text back and direct me to someone else so that I can get a contract!! NO ONE is that busy to text back.
A week & a half later, Donna emailed me again asking if i had any questions. I then decided to speak with Donna about Vilda and she said she would set up a contract for me because Vilda was feeling sick. Donna gave me the initial pricing with all those extra fees even though Vilda said she doesn't include those fees. I emailed Donna this and she said she would confirm with Vilda. The next morning, Donna emails me saying Vilda is booked that day already, are you kidding me?!! I was super furious, i waited a week and a half to hear back from Vilda when I could have booked someone else and she completely wasted my time. I understand she was sick; however, It was completely rude of her to ignore my texts and calls when she could have texted me back, "hey i have been out of the office let me direct you to Donna."
I called Donna on the phone that day to explain to her how upset I was of this situation and all she kept saying was that we have other artists on the team?! She apologized for her behavior; however, she should have known that was completely wrong of her to do and offer me better than that.
The service at the Beauty Suite NY is TRASH, has POOR SERVICE and Vilda is SUPER RUDE! If she was so sick, she had the time to take other bookings and book someone else on my date?! Til this day I have not received a phone call or text from Vilda apologizing for this situation. Not professional at all and their prices were extremely too high for a bunch of artists who are not great people. I have had so many artists who give great customer service and have the decency to pick up the phone when i have any questions or concerns. I just wanted to say thank you to the Beauty suite because i booked other artists & did not spend a dollar on your greedy business. Also, if you are going to charge half a grand you might as well give your clients great customer service that they deserve and not treat them like the hundreds of other clients you have gotten in the past!! honestly, I did not speak to the other artists; however if they allow Vilda to behave this way towards me, they probably allow all of their artists to do that as well. I have three sisters & a huge community behind me who i will definitely not recommend!
DO NOT book them, you will leave unsatisfied with your service.
