67 Reviews for Stella's Bridal Boutique
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I feel that I have to leave an honest review based on my experience at Stella's. I purchased a bridesmaid dress, after being measured, that did not fit. This thing didn't even zip up my back at all; it seems to be at least three sizes too small. Regardless of how this happened, when I contacted Stella I feel I was not met with a helpful response.
I wish Stella had been more open to helping me and willing to help when I first contacted her. She stated that they can only recommend dress sizes and not force me to get a certain size, but I wanted to explain to her that I think something was wrong. Maybe the dress was labeled wrong by the manufacturer, because it did not fit my upper back and rib cage (i.e. not an area where I had or would gain weight). But based on the way the dress fit (or rather, didn't fit), there's no way I could have fit into it based off of my measurements. I got increasingly more upset as the conversation went on because I felt that I was not being provided helpful responses. I wish I had been met with something like, "So sorry this happened, let's see what we can do to help" at the outset.
Edited to add: I returned to Stella's today to see what could be done as far as alterations. Stella and the seamstress (I apologize, I don't remember her name) did fit me in on a day when they were booked with appointments so I much appreciate that. They went over some options for tailoring and we settled on adding some panels and a corset back. They also said they will cover the alterations at no cost, which is also much appreciated.
Thank you very much for your review and for explaining your concerns as well as your edited response. We sincerely apologize for the issues that you have expressed. The entire staff at Stella's Bridal Boutique is highly qualified and professionally trained in accurately measuring as well as recommending the correct sizing for their customers according to specific designer size charts. We pride ourselves on not only this, but also on our high end, personalized customer service that we provide each and every customer that comes through our door. At the time of order, we review the designer size charts with our customers and specify our sizing recommendation based on the measurements that were taken at the time of purchase and compare where your measurements match on the size chart. It is very common for our customer to fall in between two sizes, leading us to a discussion on which size would be best to order. However, we always give our customers the option to choose the size that they are comfortable with before placing their order. When a customer's order comes in, we always offer to let them try their dresses on in the store while they are here picking up to ensure proper fit and discuss the process of alterations that we provide here at our store. If the customer chooses to not try on their dress at that time, we are not able to see the fit and therefore cannot accurately describe the alterations that they will need, nor provide an alternative solution if an issue does arise. We were so pleased to have you return to our boutique so that we could resolve these issues you experienced as well as altering your garment, courtesy of Stella's Bridal. We want each and every customer to leave Stella's Bridal Boutique having a positive, fun, and special experience. We really appreciate your time and are glad to know we were able to help resolve this issue and end on a positive note!
The ladies at Stella's Bridal made me and my family so comfortable and welcome! Ryan was great very patient with me not really knowing what I wanted. By the end of my appointment I had three dresses that I really really liked. She made my experience so laid back and stress free. I never felt pressured or rushed. I would recommend them to any bride!!
Thank you so much for this amazing review, Sara!! We are so glad we were able to make it easy and stress free for you!! It's great to hear you found three dresses you loved! Congratulations to you and your fiance and enjoy the rest of your planning!! xoxo Stella, Ryan, and Kela
I learned about Stella's years ago and waited for the day I could make an appointment with them. It was not disappointing. My fiance and I are planning a wedding in 6.5 months and our consultant Ryan was so absolutely helpful and full of options for our faster than normal time frame. I explained to her what I was looking for in a dress, what I was open to, and I ended up saying yes to a dress I didn't think I would. If I were able to look through the racks, I most likely would've blown right by it, but she pulled it and was so right to do so. As she was helping me in and out of dresses, the conversation between us ranged from wedding plans, to fiance details, to her trip to Rome, to finding a shared love of kayaking, lots of laughter - like I was talking to a friend! I cannot say enough about Ryan and my experience at Stella's. Because that's exactly what it was, an experience. I have always recommended Stella's to any brides looking for a place to shop, but I can tell my personal story now on how phenomenal they are. Thank you for making this step so incredibly easy and fun!
Amanda!!! We LOVED having you and your family!!! Your engagement story is both funny and incredible. I am obsessed with how your ring ties together with it, and how perfect your dress is! You look STUNNING! Thank you so much for being such a loyal, long term Stella's Bridal fan! Congratulations on officially becoming a Stella's Bride and welcome to our bridal family! xoxo Stella, Ryan, and Kela
I just found my amazing dress at Stella's Bridal Boutique yesterday and absolutely loved my experience! I worked with Stella and she took time to listen to what I envisioned my wedding dress to look like. She found amazing dresses for me to try on in the styles I was interested in and the "fun" dress I tried on ended up being the one I fell in love with. Through the whole appointment Stella was so encouraging and honest. She has a contagious enthusiasm and made the whole time so comfortable for me and my guests. I would highly recommend everyone go visit her shop!!
Thank you for your kind words Courtney!!! It was a true honor to have been able to help you find your dream dress! I had an amazing time with you and your guests! You look like a Bridal Goddess in your dress! Congratulations again on becoming a Stella's Bride!! - xoxo Stella
Best experience at Stella's Bridal in LeRoy, and I am am not the bride! As "mom" of the bride, I can't tell enough people that if they are looking for the right place to have the best experience, and truly, want to have really special memories from the start, please take the extra time to make this your first stop. Most likely, it will be the best and other places will not measure up. We went to a bridal show, and first met Stella, who, even at the end of a long show, and many visitors to the vendor area, was as pleasant as if she just started greeting us at the beginning of the show. We booked an appointment as our first appt. for wedding dress shopping. Our consultant, Ryan worked so passionately in learning about my daughter and her preferences and even possible options that she was ok with and not ruled out. In a matter of minutes, she brought the most beautiful gowns, and even though my daughter looked amazing in many styles, Ryan completely understood her, and narrowed down the options, resulting in the dress that brought tears as we realized she was a bride at that very moment... We so wanted to not even look elsewhere, based on the time there alone, and Ryan and the whole magical experience. We did however, inform her that we had to honor the later appointment, out or respect to the time they set aside for us that day. Ryan appreciated the honesty, and never once tried to push a decision or obligation for the time she just spent with us, without a commitment. The professionalism and enthusiasm she had was so genuine, and she offered herself available for us at any point, and she meant it. We took the other appt, and wow, realized the difference between private time for a bride and other places. The non private time at the other appt was walking through other families and the bride's to be, staff yelling over the non private walls, and picking our own dresses...We went happily back to Stella's and said "yes"! This was the memory we wanted!!
Oh My Gosh Becky!!! Thank you for taking the time to write this AMAZING Review!! We can't tell you how much this means to us! Working with you, your daughter, and the rest of your family was so fantastic, we loved having all of you in the shop both times!! Your daughter is so sweet and she looks absolutely incredible in her dress! We are honored that we were able to help her find a dress that makes her feel like the beautiful bride she is! We cannot wait to have you all back in again when her dress arrives!! Thank you again and congratulations to Sam & her fiance!!!
I bought my dress at one of their sample sales and I'm so in love with it- it's not a dress that I would've been able to afford had it not been on sale. I also appreciated the extra 10% off just for wearing plaid that day! Since it was a sample sale, I didn't have anyone's attention one-on-one (I knew that going into the sale) but I was there for quite a few hours deciding between a few dresses and I was given all the time and space I needed to make a decision I was confident in. Thanks, Stella's!
Thank you so much for your wonderful review!! We are so happy we were able to help you find the perfect dress during our sample sale!! It was a pleasure having you in our shop! Congratulations and best wishes!! xoxo Stella's Bridal
The boutique was adorable, my consultant, Ryan, was so helpful and the champagne and chocolates after I "said yes to the dress" was a great final touch to an awesome shopping experience! I highly recommend Stella's!!
Thank you so much for your review, Nicole!!! We are so happy we were able to give you the ultimate bridal experience!! Congratulations again and enjoy the rest of your planning!! xoxo - Stella's Bridal
Stella was so amazing to work with! She made me feel comfortable and made the process so much fun!
First, the boutique is so cute! They really listened to what I wanted, and pulled lots of dresses in similar styles. They gave me a dress that was exactly what I was explaining. I'm so glad I chose Stella's for my wedding gown, and I can't wait to wear it in 10 days!!!!
Aww Elizabeth!! Thank you so much for your review!! We loved helping you find your dress!! It doesn't even feel like that long ago when you were here, how time flies! We are so happy & excited for you and your fiancé! You are going to look perfect on your day! Best wishes to you both! xoxo Stella, Ryan, and Kela
My mother set up an appointment for us to go look at dresses shortly after my engagement (May 2015). While on the phone, whomever she spoke to tried to talk her out of setting up an appointment because our wedding date isn't until September of 2017. She was told "styles change, dresses change, you wouldn't want her to love a dress just for it to be gone in a few months." First red flag, but we went to our appointment any way. When we came in, we were warmly greeted by Stella and we were let loose to look at gowns while we waited for the "assigned" associate for my appointment. The associate asked some questions in regards to styles I liked or didn't like, colors, silhouettes, etc and we got started. The sample gowns are VERY large (double digits I believe) and the only dress clips that they had were binder clips! Some gowns were held together fine with these clips but some popped as soon as I exhaled. The most upsetting part of this visit was the associate pulling dresses that were out of our strict budget. Our budget for a gown was around $1500-$2000 and a gown she pulled was DOUBLE this budget (which was of course the dress I fell in love with and there were MANY tears due to the fact that it was simply not affordable). Though staff was very friendly, there were these few things that ruined the experience. Unfortunately I've had to look elsewhere for a boutique that will ONLY pull dresses in my budget and wont "Kleinfeld" you by pulling something you know you can't afford.
Dear Bride, thank you for your review and we are very sorry you were not 100% satisfied. Your comments truly do not sound like the bridal experience we offer here and are again so sorry to have caused any frustration or disappointment. We have trained our staff to always stick to the range that our brides are looking to spend unless during the appointment given the "ok" to pull gowns in a higher price range. Their are times though that our brides are looking for a certain style which is a little more than what they are looking to spend, but we always ensure a great deal, and always try to go above and beyond to accommodate by discounting styles into the price range discussed. One aspect our brides value and always seem to comment on is our deep discounts we offer. In regards to our price range even with discontinued styles is simply due to the designers we offer and we have to price to their policy. Clearly their was a mis-communication which we take full blame for. Since I am unable to see who wrote this review, I only ask that you could possibly contact the store so that we could discuss this further and see if their is anything we can do to help make up for your unsatisfactory experience. Thank you for your time, Stella's Bridal 585.768.7771
Stella's provided an amazing experience as I searched for the perfect wedding gown. I had made an appointment for a Saturday morning and tried on numerous beautiful dresses, all within the price range we discussed. They were very helpful in picking dresses that fit the style I wanted. Ryan was beyond wonderful to work with and left me with a very difficult choice between all of the great options. I had gone to another bridal boutique and did not get anywhere close to the experience I had at Stella's and still had a dress in the back of my mind that Ryan chose for me. I called on a Friday and wanted to come back in to try it on again. They were full with appointments and stil made time for me to come in and try on the dress I couldn't seem to get out of my head. I walked in and they had a room waiting for me with the dress and vail all ready to step into! As soon as I put it on I knew it was the one. Stella brought in champagne for myself, my mother and mother in law to be. The water works started for all of us. I would recommend Stella's to anyone in the future. I'm so happy to be a Stella bride!! Thanks Ryan and Stella!
Thank you so much for your amazing review, Jenna!! We were beyond honored to have had the pleasure of working with you and your family! We are obsessed with the gown you chose and you look STUNNING in it!! Congratulations again and we're so glad to call you a "Stella's Bride!" - Stella & Ryan
I had a wonderful experience at Stella's, they are absolutely amazing. Especially Ryan, she was sweet, attentive, and helped me find the perfect dress! They helped me find a dress that fit my style and budget. I had a hard time deciding but the woman I worked with was patient and never rushed me to make a decision.
We so appreciate this wonderful review, Sara!!! It was an honor helping you find your dress and we loved having you in! You are so stunning in it! Best of luck throughout the rest of your planning process :)
My experience at Stella's was beyond amazing! Ryan was super helpful and sweet! She explained all the different fits, colors and the fabrics to us. I had gone to three other bridal stores and didn't get that kind of treatment. She actually took her time and listened to what I was liking and not liking and helped me find my dream dress! I would highly recommend Stella's to anyone searching for their dream dress! Great service and staff!
Thank you so much for this amazing review, Annie!! It was our pleasure helping you find the dress of your dreams! You look absolutely gorgeous in it :) Congrats again on becoming a "Stella's Bride"!
I had such an amazing experience at Stella's bridal, The staff here is so amazing I can not thank you all enough!
The atmosphere is so beautiful and relaxed. Ryan hand picked dresses exactly to what I explained I was looking for and stayed within my budget. When I tried on the very first one I knew it was the one but to be 100 percent certain I tried on several more to see the different variations and styles I love how you aren't overwhelmed with a huge selection of dresses to choose from, and they don't rush you at all! (they let me try the first one on several times just to be sure) The next day I said yes to the dress!! I can not wait for my big day! I also want to thank kella and Stella as well you both were so amazing!
This bridal boutique is absolutely the best. Ryan was awesome to work with and made the trip from Canandaigua well worth it. She was friendly and accommodating and made the experience a memorable one. My gown was absolutely beautiful and came in several weeks early. These women are the real deal and clearly care about their brides.
Stella is the nicest most positive person ever!
This was the best wedding dress experience ever. I couldn't have asked for better ladies to help me find my perfect wedding gown. Ryan and Stella are the perfect duo to make your wedding dress dreams come true.
Susan!! Thank you for your wonderful review!! It has been a true honor to be able to work with you throughout your entire wedding dress process! You chose an absolutely amazing gown and you look STUNNING in it!! See you soon for your next fitting! :)
Stella and her team of badass women are awesome. Not only is her selection of high-quality gowns impressive, but her love for her work shines through. My dress was beautifully tailored by her resident seamstress and all door my guests wanted to know where I bought it. Thank you, Stella!
Thank you SO much for your amazing review!!! We absolutely loved working with you and you looked absolutely incredible in your wedding dress!! Congrats and again, we are so glad to call you a "Stella's Bride!"
I absolutely love my dress and my experience at Stellas. I found my dress while my MOH was picking out her dress. I came back twice and knew that was my dress. Stella and Ryan were both so nice and made my dress buying experience great!
Thank you so much for your awesome review, Amanda!! We absolutely loved working with you and are so glad we were able to help you find your dream dress! You look amazing in it! Congratulations on your marriage girl!!
I had the best time at Stella's Wedding Boutique. The store (which did not feel like a store) was just beautiful. Everyone was so friendly and they give you the one on one attention you need. I had gone to another place previously where the "stylists" are double booked and the store had easily 60+ people in it. After trying on a handful of dresses my appointment was suddenly done. At Stella's I worked with Ryan and she was so good at narrowing the type of wedding dress I wanted-- and she let me try on as many as I needed to in order for me to figure out the type I liked. She never rushed me and never pushed me towards one dress or anything I did not want to do. She gave me her undivided attention. At Stella's even though there were a few other clients there, I felt like we (my mom, and two co-maids of honor) were the only ones there and were treated that way. The owner, Stella, made a point to introduce herself to us even though she was not working with us. I ended up saying "yes to the dress there" but if I hadn't I still would recommend this place. All the dresses I tried on were beautiful and were high quality and they had dress for every budget. I ended up spending a lot less then I thought I would on a gorgeous gown that I can not wait to wear for my wedding day!! Once I said yes to the dress they broke out some champagne and chocolates for us to celebrate. It was such a great experience! I resided in Rochester, so the boutique was a little over 30 minutes away--but the drive is totally worth it!
Stella is amazing and her boutique is perfect! She made the dress finding process so much fun and easy. I cannot wait to walk down the aisle
We are so happy we were able to make your appointment fun and easy while you found your dress! You are going to look gorgeous on your wedding day! Thank you so much for your review :)
Stella was absolutely fabulous to work with. From the initial phone call, to the warm greeting (even personalized sign welcoming our group) to the perfect dress, it was an outstanding experience. Stella makes you feel right at home, and pulls the most perfect dresses. We celebrated saying "yes" to the dress by toasting champagne that Stella brought out on a silver platter! It was amazing and I cannot recommend enough!
Thank you so much for your review, we really appreciate it! We are so happy we were able to make it such a good experience for you! We are glad that we can call you a Stella's Bride!
Great service, great attention to detail, easy to work with.
Thank you so much for your kind review, Jackie!! We really appreciate it! It was a pleasure having you in and best of luck with the rest of your wedding planning!! :)
Stella and Ryan made me feel like an AMAZING bride! They treat you like you are the only bride they have not only during your initial appointment but every time you go in for fittings. The customer service they provide is worth every penny and they were very helpful finding the perfect dress within budget. If you want a Rochester version of "Say yes to the dress" they give the full experience and are super sweet doing what they clearly love to do! I cannot thank them enough for making my experience perfect and stress free. They even rescheduled me and squeezed me in when I forgot my shoes my first fitting. I can't recommend them enough! Don't waste time going anywhere else. Yasmin did an amazing job with my alterations too. At one point I asked her how she knew what to do, and she replied "its like Cinderella, bippity boppity boo" She's right, my dress was AWESOME!
Thank you so much for this fantastic review, Amelia!!! We absolutely loved working with you and you looked beyond stunning in your wedding gown! Congratulations again to you and your husband!!
Stella and her staff were amazing. I can not say enough good things about working with them. From the first appointment when I was so nervous to try on dresses to the final steam of my dress days before the wedding, everything was smooth. I really liked the way that during the first appointment to try on dresses, Stella didn't ask me to go pick something out, rather she listened to some of the types of dresses I liked and she brought them to me. This helped me focus and find the dress of my dreams. Then the seamstress she works with was so good at what she does, and professional and friendly. She was very easy to work with and my dress fit perfectly, I didn't want to take it off at the end of the night!