Sonesta Gwinnett Place Atlanta Reviews
Reviews
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4.6 out of 5 rating
4.6 out of 5 rating
19 reviews
93% recommend it
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User2117050 Sent on 05/03/2015We enjoyed having our wedding at the Sonesta Gwinnett Place. Our guest out of town guest enjoyed the rooms. They were a nice size, clean and the staff was great. Jacklyn did a good job with anything we needed. -
User916420 Sent on 08/29/2012Jill Bish, the event coordinator for this Marriott, did an absolutely exquisite job in fulfilling my Indian (Hindu) themed wedding and reception. What "wowed" us during the venue decision making process was the fact she knew how to pronounce certain Hindi words and knew the meaning & background of a semi traditional yet modern wedding for our culture. She was very responsive especially right before the event. She catered to everything we wanted for our big day and made our day very special to us. Trust me the event coordinator definitely needs to have the skills you require for your special event and that involves coordination, timeliness, and knowledge of the event. I could not have been happier with my venue and thank you for hosting our big day! **HIGHLY recommended** -
![zayrie]()
Zayrie Sent on 08/10/2011Jill our events coordinator was amazing! She was always there to answer our questions, accomodate our plans and made everything easy and fun. The room decor was beautiful!
Thank You! -
![AmyP]()
Amy Sent on 05/04/2011This place was reasonably priced, and I loved the fact that parking was not an issue for our 450-guest wedding! Jill Bish is incredible- she is organized and helpful, and goes above and beyond. The venue isn't the most beautiful place to get married, but it's clean, convenient, and affordable. Would definitely recommend this place! -
![Puja]()
Puja Sent on 07/30/2018Sonesta is a great venue. We have them booked for our wedding next year. Very responsive and professional. Looking forward to working with them more as our wedding comes up. -
User1762830 Sent on 08/13/2014The hotel was very beautiful and the staff was friendly and flexible. Thanks to Jill and Karen, our guests had a great time. Jill was very helpful in the planning stages and gave us great insights from her many years of experience with Indian weddings. The guest rooms were great and the staff was very courteous. Overall we had a good experience at Sonesta and would recommend this venue for future events. -
![Jo Anne]()
Jo Anne C. Sent on 04/05/2021For the ballrooms, yes; hotel stay... no
I was able to tour the venue via zoom and the ballrooms were beautiful. The photo gallery showed beautiful wedding pictures The hotel itself is very outdated. Guests got stuck in the elevator, it was crowded the day of my wedding, guests were moved to other rooms (stains on sheets, smelled of smoke, lack of cleanliness). -
User2301765 Sent on 09/05/2015First off, we chose Sonesta because of reviews of how helpful Jill is and overall how Sonesta knows how to handle an Indian/Hindu wedding. However, they were nothing but a headache from the get go. For starters, we had a wonderful coordinator, Karen, from the beginning who helped us out. A few months in, we had a couple questions and she never responded back. We CALLED Sonesta only to learn Karen no longer worked there and gave us a new contact information. This coordinator was still learning about Indian weddings, however, she was still helpful. Once again, this person left and Sonesta NEVER called us to tell us until WE CALLED them. This whole tag went on for about 7 months. My now husband wanted to book a hall at Sonesta for a family dinner the night before the wedding, however, the guy who booked it never told the new person about it so their reservation was never booked. Luckily this was resolved....a WEEK BEFORE THE WEDDING. About a month before the wedding, we learned Jill was back so my dad and I complained about this to Jill. She apologized and said she would take care of our wedding. Thankfully, our wedding went beautifully thanks to her, however, 2 months after the wedding, we are dealing with more financial stuff with them and now Jill is no longer there.
Sonesta, please get your stuff together. The turnover rate at this hotel is high so you never know who your coordinator will be and what information they will pass on, if they even do. By the way, why are you guys contacting us NOW, 2 months later, about payments when this should have been resolved during the wedding week? Completely unorganized and lack of professionalism. We spoke high regards of this place but we're never coming back to this hotel again. My sister is next in line to get married, and my parents have already said "We're not going to Sonesta."
Like I said, the only saving Grace was Jill coming back and taking over for us for our wedding day. Pure disappointment. -
![Merry]()
Merry Sent on 01/05/2019Easy to work with until the last minute
We had a NYE party at the Sonesta as an afterparty to our wedding. They were extremely easy to work with until 3 days up until the event. Everything we asked for, the response was “I got this.” “Don’t worry about it” “We’ll take care of it”. To the point where we had scheduled a meeting about 6 weeks before the event and we got there and were basically told we had wasted our time in coming in. Our event was so easy that we could plan everything via email.
On Thursday before our Monday event, I still hadn’t received anything finalizing our menu and bar package. I emailed to ask for it and got the finalized menu with no bar package included. I emailed back and was told the bar package we requested needed approval and the Food and Beverage Manager has been out for the holidays. I’m pretty sure they weren’t out since November, so at that point I started to think that approval wasn’t even asked for until 3 days before our event and had been told “we got this” the whole time. We got approval for the bar package and I got the impression that we were being done a huge favor (we requested to have champagne on NYE and were willing to give up 5 wines in our package to have it).
Then 10 minutes before the event, my husband and I go to our room to drop off favors. NOTHING is done or set up in the right place. We are being told the centerpieces we chose were being used for another event. There was salad smooshed into the carpet, doors falling off hinges, and holes in table cloths (pictured). Magically, they did pull it together and get everything started close to on time, but the stress was not worth it and they clearly weren’t prepared. If I hadn’t been down there reciting what was in our contract, it definitely wouldn’t have been taken care of.
Once the event had started and before we entered, we were getting texts from our friends that they weren’t allowing them to do shots. So we call our salesperson and she says “Hotels don’t do shots. You have to go to the bar for that” followed by “you never asked about shots.” We paid for an unlimited bar package on NYE. I didn’t think we had to. She said she would make a call. I’m not sure if that call was ever placed but we found a loophole in the system and just had a lot of tequila neat.
We were told the food was hard and cold. I didn’t have a chance to try any, but that’s disappointing to hear.
All in all, I feel like this was bait and switch. If I had known to expect to be more hands on, I could’ve handled this a little better but for months of being told our event is “easy”, I am realizing now that it meant it was unimportant compared to their larger events. -
