Silk Bridal Boutique Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
29 reviews
Recommended by 94% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.7 out of 5 rating4.7
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Flexibility 4.7 out of 5 rating4.7
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Rachael Sent on 06/30/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Made me feel so special in my dress!
I had the best experience at Silk Bridal, would absolutely recommend shopping for your wedding dress or bringing items in to get tailored at their in-house tailor Thimble. They also had very transparent and upfront costs for alterations!
Fatima is the sweetest seamstress I’ve ever worked with and made me feel like a queen every time I tried on my dress. She worked with me over and over again until I was truly satisfied and felt beautiful in my dress. I know I could be a tough person to work with so all their guidance and help was truly appreciated! You must go meet with this gem of a seamstress! -
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Mary Sent on 04/11/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Silk Bridal
The team at Silk made everything so effortless which made my try-on day extremely special! They made us feel welcomed, helped guide me to the perfect dress, and even popped champagne & gave me a parting gift, just for shopping there. -
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Emily Sent on 10/20/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The perfect wedding dress
I knew I wanted to go to Silk because they were the only shop in the area that carried Pronovias (the dress designer I knew I wanted). I was not disappointed. I felt I was listened to and I was never pressured. While my alterations were expensive, Fatima is exceptional at her craft and alterations done at Silk/Thimble Tailor were worth every penny. -
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Marissa Sent on 09/05/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Check out Silk Bridal!
Silk was the second bridal shop I went to. I found them on The Knot and after browsing through their Instagram I knew I had to check them out! I made the 1.5-hour trip with my mom and sister for the first time, completely unsure of what the outcome was going to be. I knew exactly what I was looking for in a dress and I had seen one on their Instagram feed that I fell in love with.
When we arrived at the shop, it was clean, modern, and beautiful. The dresses were arranged by designer and our attendant went through the designers with us and provided approximate price ranges for each. I showed my attendant the picture of the dress I saw on Instagram, and she quickly went to the rack and pulled it. She pulled dresses like that style and even pulled a couple that weren’t exactly what I wanted but would provide variety (just in case). Well, in the end, I fell in love with the dress from Instagram, the Pronovias Close.
The next step was to customize the dress to make it my dream dress. It started as a strapless dress with a sweetheart neckline, and I knew I wanted straps. So, once the dress came in, I worked with Fatima to make the dress fit me like a glove. I also was picky about my bustle; I knew what I didn’t want. Kendra took the time to show me the different bustle options for my dress and let me know which one would be the strongest option that would hold all night. I was so nervous leading up to my first fitting and when I left the store after it, I felt silly for feeling nervous at all. Fatima is an expert; she knows what she is doing, and she does it quickly and efficiently.
In the end, my dress was perfect, even better than I ever could have imagined. The straps that we added were gorgeous and exactly what I wanted; Fatima executed them perfectly. My bustle held all night, even through continuous dancing and partying!
I also asked Fatima and her team to make me a bowtie and pocket square out of the extra Mikado material we ordered for my dress straps. It was so special to have such beautiful handmade accessories for my husband on our wedding day.
Check out Silk Bridal, you won’t regret it! Kendra and Fatima are the best at what they do and will make sure you leave there with the dress of your dreams.
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Jenna Sent on 11/07/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic experience
I cannot say enough about this business. They made everything go so smoothly and really were a joy to work with. I would highly suggest to everyone to go there to get their dress. Worth the cost. -
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Stephanie Sent on 11/03/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A beautiful gown and amazing staff
Kendra picked out my beautiful gown after simply talking with her for a few minutes. It was not what I thought I wanted but as soon as I put it on I didn’t want to take it off! Nothing but compliments and alterations were painlessly quick and easy! -
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Jami Sent on 09/18/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Found my dress on the first try!
Silk was the first bridal shop I visited and ultimately the last. I made an appointment to go to one of their sale events with really no expectations. I had a vision of my gown but no real clear cut options. Kendra was the bridal attendant who helped me and I can't say enough how lovely she was. I was totally comfortable with her and didn't feel pressured. I tried on 4 dressed total the 4th being one my mom found and the dress I fell in love with. Pronovias is the designer and we added custom removable sleeves. I also purchased my veil and earrings from Silk. The whole staff is wonderful and Fatima is an amazing seamstress. My gown fit like a glove with only one alteration and she helped my MIL & SIL with their dresses.-
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Paige Sent on 05/27/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend!
While shopping for wedding dresses, I went to a few shops but no experience compares to my experience at Silk Bridal. I was very hesitant to buy a dress since it is a big commitment, Kendra was so patient with me letting me try on my dress I picked and other similar dresses over and over! Trying on dresses at Silk with the assistance of Kendra makes you feel like you are shopping with a lifelong friend! She was honest and helpful plus I had a lot of fun! I did not feel like I was just another sale or like she was pressuring me to buy like at other salons. Once I bought my dress, the process was smooth and Fatima did an amazing job tailoring it. She made it easy to trust her with the most expensive dress I will ever own! If I ever need anything tailored in the future, I will be bringing it to her! Overall, I would recommend this salon to any bride! -
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Jill Sent on 01/24/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Showroom & Selection!
After visiting 5 different bridal boutiques, I knew just after walking in that I would find my dress here. Amazingly helpful and super nice staff that made you feel comfortable the entire time. Wonderful selection of stunning gowns. Alterations were AMAZING!!! Best place by far! -
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Laura Sent on 11/02/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved Silk Bridal!
I had such an AMAZING experience at Silk Bridal! The place is very elegant with tons of dresses and accessories to pick from. Kendra was wonderful to work with and went above and beyond making sure I found the perfect dress. She is such a genuine person which I was very happy she was right by my side to share my "yes to the dress" moment. I added lace cascading down the front of my dress that Fatima sewed on, creating a gorgeous work of art. I can not rave enough about her talent, she made my dream dress a reality. The staff at Silk make you feel beautiful and always right at home. Thank you so much for making my dress experience memorable, I couldn't be happier with my choice! -
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Rachel Sent on 10/07/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I bought my dress from Silk and I love it. I felt so beautiful wearing it. Kendra and Fatima are great to work with and went above and beyond to make sure I felt beautiful in my dress. They worked with my schedule to make sure I got my fittings in (I am not local). On top of making sure my dress fit me like a glove, they also tailored my mom's dress. Also, when I couldn't find the right earrings they helped me pick out a wonderful pair. -
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Amy Sent on 07/19/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I found my perfect wedding gown at Silk Bridal Boutique! The staff is amazing...friendly, professional, and help you every step of the way finding the perfect dress for your budget. I felt like I was on "Say Yes To The Dress" when I shopped for my gown. They have an amazing selection to fit every budget and treat you like a queen. They did a champagne toast when I found my perfect dress and Fatima is outstanding at dress alterations. I also purchased my earrings and hair pins from Silk. They really made me feel beautiful and I can't wait to see my final look on my wedding day in September! Highly recommend this bridal boutique to all future brides to be!! -
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Jen Sent on 11/28/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I am in LOVE with this boutique!! The atmosphere, the dress selection, the team, and the experience were all above and beyond anything else I had experienced while wedding planning. Before visiting Silk, I had tried on over 30 gowns (that all looked the same), and just never had that "wow" moment. Kendra had me try on a dress that didn't look anything like what I thought I was looking for. Long story short, it was the first dress I put on there and I never wanted to take it off. It was perfect! Fatima is a goddess seamstress, and I am still getting compliments on my dress months later! Thank you!!! -
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Jocelyn Sent on 05/23/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had an amazing experience purchasing my wedding gown from Silk. My Mom and I worked with Laura to find my dream dress, she stayed within my budget, was supportive and helpful with her input and truly allowed me to choose my perfect dress. From that point on the experience just continued to get better and better. Scheduling (and rescheduling) my fittings was easy to do, my requests were heard and acted upon. Fatima, the owner, is an absolute joy to work with and any bride would be lucky to have her be a part of their wedding planning. Thank you so much to the Silk Bridal Team for helping me feel like I was their only priority every step of the way! -
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Sarah Sent on 02/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Silk is a chic bridal boutique with BEAUTIFUL dresses. I felt like I shopping in NYC. I found my Pinterest dream dress and the girls that worked there were so helpful and nice! I was also surprised by how reasonable the price was for a beyond gorgeous dress! If you are looking for a wedding dress in the Rochester area you have to go to Silk! -
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Natalie Sent on 12/12/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Buying my dress as Silk was an amazing experience. I went there initially and had laid my eyes on an Essence of Australia gown that I was 100% sure was THE ONE. I was over a year out from my wedding and it was one of the first places I had stopped at so I wanted to keep looking. A few months went by and I still had this gown in my head. I had to go back to Silk. .I went back, tried on MY gown and HATED it. I was devastated, I don't know what changed my mind in those few months but I got so discouraged. Fatima was helping me that day and was absolutely determined to find me another gown. She listened to exactly what I wanted, pulled a few dresses that I thought I wanted and a few that she thought would look great on me and I kept comparing every dress to that initial feeling I had and nothing compared. She then pulled a dress that I thought for sure was out of my comfort zone (a little more sparkle than I thought I wanted, different fabric) thank god I trusted her, it ended up being my dress. It fit just how I thought it would, I just couldn't get enough. She met with me when my dress finally came in and was just as excited about it as I was. I had a few changes I wanted and she assured me that whatever I wanted was no problem at all. It is a great atmosphere and a wide array of prices, the store made me feel like a princess and I think anyone getting married should try dresses on here. It was just what I had imagined! -
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Courtney Sent on 12/08/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had the best experience at Silk. Not only with finding the perfect dress but making sure it fit perfectly. They took my dress and changed the neckline and recreated it! You would never have known. All the employees and the owner are top notch! -
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Blair Sent on 10/24/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot say enough good things about Silk Bridal Boutique! They were an absolute pleasure to work with. Not only did they have more options than any other store I went to, but every single person I worked with there really seemed to care about making everything perfect for my wedding. They were so accommodating and the tailoring was absolutely perfect. I live out of town and they were so helpful in accommodating a later schedule for me for my tailoring appointments. I would highly recommend Silk! I was so happy with my dress!! -
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Stephanie Sent on 10/02/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I tried a number of bridal shops in Rochester and Silk knocked it out of the park in terms of service and expertise. Laura was so patient and helpful with me and my group and was able to read into my comments and pull gorgeous gowns I never would have selected on my own - and they were all so perfect. They made shopping fun for a non-girly girl who was dreading it a little, and I couldn't be happier with my choice. Highly recommend!! -
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Nicole Sent on 09/18/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This bridal shop is absolutely amazing! After going with my sister in law to Silk and seeing all of the gorgeous gowns, I just knew I had to get mine there. I went back a week later and found my dream dress! Fatima and the rest of her staff were so helpful throughout the entire dress shopping process. They even let my mother and mother in law bring in their "mother" dresses bought from a different store for a second opinion and alterations! They also have beautiful jewelry and hair jewelry for sale...I bought earrings and a beautiful hair clip that really pulled my whole look together. My wedding day was absolutely perfect, and I felt like a princess in my beautiful Paloma Blanca gown. I would highly recommended Silk Bridal to any of my friends or family that is engaged and looking for their perfect dress! Thank you ladies! -Nicole Miller -
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Samantha Sent on 07/20/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
AMAZING! I had gone to two bridal shop prior to finding this gem and nothing compares! They opened up the shop for us on a day they were closed so that my family visiting from out of town could participate in the dress shopping. Right when we walked in they were so welcoming and very sweet girls. They guided me in the proper direction to finding a dress and when i found the one i loved they celebrated with my family and i with a toast. After finding my dress the process after was so stress free and so comforting. They always returned my phone calls and helped me if i had any questions. The fittings were amazing with Jenna and Fatima! They really know what they are doing! They both always made me feel like a million dollars! They are very professional and very sweet and patient! Overall I highly recommend this shop if you want a very personal and comfortable experience dress shopping. They were simply amazing! -
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Kristen Sent on 06/15/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
What can I say about Silk? Fatima, Jenna and the rest of the team are absolutely amazing! Before visiting Silk, I had been to other bridal salons and been disappointed when looking at the variety and quality of dresses. That all changed with Silk, which is stocked with beautiful designer dresses in all different styles and fabrics. On my first appointment, I had personal and individualized attention from one of the attendants, who let me pick out as many dresses as I wanted to try on. I tried on about 6 dresses before I found the perfect dress. We all toasted with some sparking cider and I walked away that night paying in full. Fast forward eight months, I returned to Silk for ideas on accessorizing and found some great advice. I also bought my bridesmaid dresses from Silk. Working with Fatima on alterations was amazing! I can't speak highly enough about the dress selection, the professionalism, the kindness and flexibility of Silk and the employees. Despite being a busy bridal shop, on every visit I was treated with respect and was able to take as much time as I needed, even staying open late if I needed to. They are truly there to please and want you to have a beautiful wedding. -
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Amber Sent on 04/19/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
SILK BRIDAL IS EXQUISITE. Tucked away in a shopping plaza, you open the doors and are transformed into a wedding world of wonder, dresses are hung up high, by designer draping to the ground, and adorned with shiny things galore at every corner - whether it's earrings, hair pins, or belts. There are two bridal podiums, on separate sides of the salon, allowing two brides to have separate but special moments with their family/friends, who can sit on beautiful plush couches.
There were LOTS of dresses to pick from in my budget (under 2,000) and the staff was amazing!
The ladies at silk are LOVELY! I did not feel pressured AT all to make a decision AT ALL when in their salon. Making decisions are very difficult for me most times, but the ladies allowed me to think about my dress, and SUPPORTED me wanting to leave and maybe come back.
Turns out, while at ANOTHER salon, I couldn’t STOP thinking about my dress and Silk EVEN allowed me to come back THAT SAME DAY and have my very special “say yes to the dress” moment with my mom, dad, and soon to be mom. Jenna, knows I have Celiac and even checked on the ingredients for the champagne for me - talk about customer service!
I was welcomed back with open arms and the ladies allowed me to PUT the dress back on, veil, and have my special moment, together, as a salon, I felt that EVERYONE was truly happy for me.
It was SO nice that all of the ladies shared in my excitement as well, and the champagne popping made me feel like a princess.
BEST PLACE TO GO IN ROCHESTER, HANDS DOWN FOR THE ATMOSPHERE, THE WORKERS, AND THE SELECTION <3
FATIMA IS AN INCREDIBLE SEAMSTRESS AND WORKS WONDERS - she put up with my indecisiveness about my dress for MONTHS - I had my first fitting, hated it (sound familair) and they allowed me to come back THE SAME DAY to then CUT OUT all the crenalin in my dress. Fatima helped me through the process and helped me love myself in my dress and not to be so critical. INCREDIBLE <3 -
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User2459419 Sent on 12/08/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect! fun! helpful! The ladies at Silk helped me find my dream dress. They stayed within my budget too. They were not pushy at all with trying to "make the sale". I saw my dress and instantly knew it was meant to be. I tried it on and fell in love. Thanks ladies! -
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Nicole Sent on 12/08/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fatima and the Silk/Thimble team truly saved my dress! After a disaster with the store I bought my dress from, Fatima transformed it into the dreamy gown I had always imagined. Her staff, Denise and Clare took extra attention in making sure I was taken care of. If you or your bridal party need alterations, this is the place to go! The price was MORE THAN fair and the value was far surpassed. -
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Margaret Sent on 09/02/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff at Silk Bridal is so knowledgeable, friendly and accommodating. They take the time to get to know you and your vision, and work very hard to help you find that perfect dress! The selection of gowns are simply stunning with many brands that you would have to travel to NYC to find. The store is beautifully decorated and when you walk in, you are immediately made to feel special and comfortable. We love Silk Bridal, and can't thank Fatima and her staff enough for all she did to ensure the dress was perfect! Thank you! -
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J. Combina Sent on 08/14/20194.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Best Experience!
This was a really nerve racking experience for me and the staff at Silk made me feel relaxed and excited about the process. Would highly recommend! -
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Dana Sent on 08/13/20241 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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beware !!!
Came here last week to try on a specific dress that I was so excited about (Pronovias Lynn). My mom and I drove in from Buffalo- we honestly had a great experience with Jasmine, our bridal consultant. It was such a lovely experience until the end when the owner, Fatima, tried to pressure us into buying the gown with a "great discount" all while being incredibly rude and condescending to us. My sister was on a flight to New Zealand at the time, and I wasn't going to purchase a dress without her seeing it first. I left the store almost in tears based on our interactions, with the experience being totally ruined by her. I knew that was my dream gown so the next day I was willing to put my dignity aside to ask for the discount again- she basically said to get lost. Based on the reviews I am seeing here, I can see I am not the only one who is having these experiences. Such a shame.
Also FYI to the girlies who are coming here for the "exclusive" Pronovias line, specifically the Lynn gown- I did some further research and found that this designer is being sold in canada, syracuse, and pittsburgh. We took a road trip to Toronto and got the dress for $1300 dollars cheaper there. Her "generous discounts" that she tries to play off are still more expensive then what other stores are retailing the dress at. Price gauging at its finest.
Please do not give your business to unkind people- they do not deserve it. -
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Sara Sent on 05/08/20211 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Stay Away- Rude, Spiteful, Lazy
I bought my veil from Silk, and regret it. Sure, it was beautiful, but the process of getting it was stressful. Upon arriving at Silk, I waited about 30 minutes to even get started with my appointment. I ordered in September, and the estimated delivery date Kendra gave me was January. It was delayed due to COVID, which is totally not Kendra's fault. The way Kendra handled it was so frustrating and stressful. At the end of January I called and politely said I was excited to pick it up, no pressure, did she know when it would arrive. She then said in "Two weeks" At the end of February, I called again and she said it was coming March 6th. I dropped in on March 6th to pick up the veil, and it wasn't there. Kendra said it was coming Thursday, the next day. Friday, I stopped in after work, and Kendra was SO RUDE. She was upset that I had come in rather than wait for her to call. She was very short with me, and even scolded me for coming to the store (mind you, a DAY after she said the veil would come in). She said she had a "stressful day" in the bridal shop and hadn't unpacked my veil from the box. She couldn't take the time to open and box and mark the veil in the computer. It took her a whole week and a half after this to deliver the veil, and only when I called her. Kendra is spiteful and untrustworthy. I was very worried I wouldn't get my veil. My husband and I are both frontline workers in the pandemic. We suck it up, put on a pleasant face deal with stress every day. She was incredibly unprofessional. A business should NEVER yell at or scold a bride, especially when she's been polite. Kendra's definitely one of those two faced people who only puts on a nice demeanor for brides who spend a lot of money. STAY AWAY. -
Quality of service
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