Margaritaville Beach House Key West Reviews
Reviews
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![Marissa]()
Marissa Sent on 05/20/2026Margaritaville Key West Wedding
We couldn’t have asked for a more perfect destination wedding experience! From the very beginning, working with Kaitlyn was exceptional. She was incredibly easy to work with, always responsive, organized, and completely fluid in how she handled every detail. She made the entire planning process feel effortless, and on the wedding day itself, she and her team executed everything flawlessly. It truly felt like she went above and beyond to make sure our day was perfect in every way.
The entire staff at the resort deserves just as much recognition. Every single employee we encountered was warm, welcoming, courteous, and genuinely kind. They made not only us, but all our guests feel completely at home and, at times, truly like royalty. That level of hospitality is rare and did not go unnoticed.
Every one of our guests would give the exact same review of this resort and had the same positive experience. Working with Claudia to book the room block was a dream. She made the process simple and was willing to accommodate all our guests and their specific needs.
Another huge highlight was the quality of the food on this resort both in the restaurant and at our wedding. Cocktail hour was phenomenal; our guests tore it up! The seafood platter add-on that we chose was beautifully displayed and incredibly fresh. We chose plated meal options of chicken and filet; both were cooked perfectly and tasted amazing leaving our guests still raving about the food.
The venue itself was absolutely breathtaking! The grounds were beautifully maintained, with impeccable landscaping that created the perfect backdrop for every moment of our day and photographs. The resort offered a unique Tiki Hut reception space and was hands down one of our favorite parts of the venue. It brought the true island spirit to life and gave our wedding that authentic tropical feel we dreamed of. Dancing the night away under the thatched roof with the warm breeze and palm trees surrounding us felt magical. It was the perfect setting for a Key West wedding, and it’s not something you can easily find anywhere else.
For anyone searching for the perfect wedding venue, look no further than Margaritaville Key West Resort. The setting, service, and overall experience were beyond exceptional, and we couldn’t have imagined a more perfect place to celebrate our love!
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Peyton Sent on 11/20/2025
Absolutely Amazing Wedding Experience
We had the BEST experience with Margaritaville Beach House in Key West. From the start, the staff was warm, helpful, and made us feel so special. Claudia (reservations) was incredible—always quick to respond and even left welcome gifts in our room. Stevo at the front desk/driver was always friendly and ready to help with anything.
Our wedding team was phenomenal. Erika, our event coordinator, kept everything organized, calm, and running smoothly. Roman took amazing care of us in the bridal suite all day, always checking in with a smile. We also loved working with Inna, Alex, and Aleah during the reception—they were attentive, professional, and so sweet.
We couldn’t be happier with our choice. Margaritaville Beach House made our wedding day unforgettable!
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Samuel Sent on 10/06/2025
Our perfect wedding
We had our reception at Margaritaville and the wedding across the street on Smathers Beach all coordinated through Margaritaville. They had a couple mishaps but Erika resolved them within 20 minutes!
It was great to work with Erika, Roman, Levani, Nino, Kenya and Alex what a wonderful team. Thank you guys for everything!! -
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![Nicole]()
Nicole Sent on 01/27/2025Perfect Destination Wedding!
We had our wedding here in January 2025 and it was the PERFECT place to have it. Everything was amazing- the venue, the food, the amenities, and the staff. Erika especially was extremely helpful setting all of the details in place and ensuring our day was perfect. She was with us the whole time to see it through. It was affordable for a destination wedding as well, and they offer a variety of wedding packages to make it really easy. I highly recommend this venue to anyone looking to get married, or even for a stay! -
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![Brett]()
Brett Sent on 10/15/2024Wedding and reception
Great experience! Low maintenance, high quality service, great communication and execution! Our guests raved about the food, ambiance and 5 star service we received! Ask for Erika Gaus she is a phenomenal event director. -
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Mabel Sent on 10/10/2024
Unforgettable moments of our daughter's wedding
We are very happy with the customer service, It was excellent. Communication, professionalism very educated staff.
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![Jennii]()
Jennii Sent on 10/10/2024Spectacular
We went to get married!!! Our experience was top notch. From the moment we came in Erika, Pablo, Brie and Angie were welcoming, and attentive throughout our entire stay. Our wedding came out so beautiful, better than I anticipated. I have no complaints. Plan your event with Erika and trust the process it will be worth it! Thank you guys.
-Mr & Mrs. Rosado -
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Lisa Sent on 09/13/2024
Smather’s Beach Wedding
Erika Gaus the wedding planner was fantastic from start to finish. Our wedding was better than anticipated. Really good customer service at the hotel. Chris at the front desk went above and beyond on a daily basis. We had a wonderful wedding and vacation. -
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![Mariana]()
Mariana Sent on 06/10/2024Exceptional Venue
We cannot say enough positive things about the staff at Margaritaville Beach House in Key West. From the moment we arrived, we were greeted with warmth and professionalism. The entire team, including Bri, Nancy, Edgar, Samantha, Lia, and Pablo, went above and beyond to ensure that our wedding day was perfect.
Not only was the venue exceptionally beautiful, but the staff's attention to detail and dedication to making our day special truly stood out. Every request was met with a smile, and they made us feel like we were their top priority.
I highly recommend Margaritaville Beach House to any couple looking for a stunning wedding venue with a team of exceptional professionals to bring their vision to life. Thank you to everyone at Margaritaville Beach House for making our day unforgettable. -
![Michele]()
Michele Sent on 05/14/2022Perfect Beach Wedding
I wanted a small beach wedding with pretty seaside touches and a few dear friends and family and that’s exactly what I got! My event planner Brittany went way above and beyond to make my wedding perfect! She was fabulous to work with. A delight! The hotel was perfect for our stay and the wonderful dinner in a private area after the ceremony! Everyone had a great time! I am one of the lucky brides that can actually say my wedding was just what I wanted!! -
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![Meredith]()
Meredith Sent on 06/06/2016We had our wedding ceremony out on Smathers Beach, our cocktail hour in the Sheraton Suites courtyard, and our reception on the terrace at the Sheraton Suites. From the moment I contacted the Sheraton they were extremely responsive and easy to work with. The Sheraton also made the entire process of planning a wedding from out of state very easy. When I first booked the venue Kasey was the event manager and she was extremely helpful picking a date (ensuring no other big Key West events were going on, spring break, etc) and she was able to answer all my questions. She was also extremely accommodating with any changes I wanted to make to the wedding package, and pretty much had a we can do anything you want attitude. After I booked she continued to be very responsive and helped giving suggestions on other vendors and always replied almost immediately to my emails. About halfway through planning Kasey left the Sheraton and Melissa started as the event manager. I was nervous at first since I was planning out of state and I wasn't sure how the transition would go between the two, but Melissa also did a wonderful job. She was very responsive and made sure we had everything ready to go prior to arriving in Key West. Once we got to Key West she went above and beyond to ensure we had everything we needed and that everything was set up appropriately at the reception. She even found a bobby pin for one of my bridesmaids in the lobby of the Sheraton right before we headed out to the beach. I really liked the set up of the Sheraton with the cocktail hour in the courtyard and dinner and dancing up on the terrace, it flowed very smoothly and had a great atmosphere. We did a buffet for dinner, there was plenty of food and everyone has commented on how good it was. My sister has a wheat allergy and Melissa and the Sheraton group were able to ensure that everything on the buffet was wheat free so she had plenty to eat. Overall I definitely recommend this venue! -
![Thalia]()
Thalia Sent on 04/29/2015We are absolutely grateful to Sheraton team for sharing our wedding day and weekend with us. They are all truly incredible at what you do. We felt completely comfortable and are so appreciative of how flexible everyone was with our big group. Mr. Ed was great and everyone enjoyed taking the shuttle with him. He even took me to our ceremony as a last minute request. Brandon was more than amazing, he was very attentive to us from the moment we got there until the moment we left on our honeymoon! The food for our reception was incredible and so was our sendoff breakfast. Can't wait to see the Sheraton team in the near future. Thank you times infinity! -
![Mrs Young]()
Stephanie Sent on 05/12/2011We did not get married at the hotel itself, but across the street. They were however very accommodating to put our families rooms together. The hotel is beautiful it was so convenient to have it across the street from the beach we were married on. Thank you for a great stay. -
![Audrey]()
Audrey Sent on 05/11/2022Outstanding!
We had an amazing experience with Margaritaville for our wedding last November. The price I listed included our 6 night stay plus our ceremony and reception. We chose the more expensive food and bar options, so if you’re looking to cut some cost you may be able to!
Brittany F, the event manager was absolutely amazing. She went above and beyond for us to make sure everything went off without a hitch. She was very responsive, helpful and overall so pleasant to work with. We planned our wedding from afar, which is nerve wracking to not see anything in person prior to your trip! Upon arrival it was everything we dreamed of and MORE! the hotel is gorgeous and has awesome updated finishes. The grounds are meticulously maintained and the staff was fabulous! The food I was genuinely impressed with as well, we did not do a single tasting but the food was awesome and the feedback about the food was too!
Say yes in key west was great! They’re the vendor that dealt with the ceremony aspect of the wedding day, everyone was excellent, helpful and very responsive! It was a trip I will never forget and our wedding day was a dream come true! If you’re trying to pick an amazing spot for one of the most important days of a couples life, look no further! Margaritaville is it! 🤍🤍🤍
Photo credit: Filda Konec Photography -
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![Jennifer]()
Jennifer Sent on 10/11/2024Laid back destination wedding venue.
We had our wedding at Margaritaville Beach house in July of 2024 and had a great experience. Erika and her team helped us every step of the way. From the moment we landed in the Key West airport we had convenient access to an airport shuttle ride. We were guided through the whole process of our wedding with the help of Erika as she walked us through the locations, connected us with the other vendors and answered all our questions. On the day of the wedding, Erika and her team (Pablo, Bri, Nancy, Sam and Edgar) were really good at setting up all the decorations and taking care of everything without having to ask me too many questions on the big day. Throughout the trip we were made to feel like VIPs and were given complimentary meals and gifts. The catering team did an amazing job not only setting up the food on the day of the wedding but also helped us distribute sandwiches to our guests the day after. They truly went above and beyond. My only advice for booking this venue is that the shuttle at the hotel sometimes leaves early so if you don’t want to miss the shuttle, you should be ready to leave 10 minutes before the shuttle is scheduled to be there. Also, the event coordinator position changed 3 times throughout the process of planning the wedding (about a year) which made us nervous. However, the new coordinator, Erika, did a great job at supporting us in the months leading up to the wedding. This is a great venue for a laid back, more intimate, destination wedding.
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![Eb]()
Ebony Sent on 05/17/2015We held our reception here and my family and I had a very nice time. The food and service was awesome. They did lose my cake topper and wedding favors, but they were apologetic and offered compensation to appease us. -
![Kylie]()
Kylie Sent on 06/04/2022A Year of Issues, but a perfect day
Margaritaville Review
This is going to be a long review, warning ahead of time. (We live in Ohio and have been to key west many times, we had a 50 person destination wedding)
We signed our contract with this venue February of 2021 when it was The Barbary Beach House. Our wedding coordinator was Jackie. We asked a million questions and went through all of the details and were happy with everything. We signed our contract in early February.
May of 2021 we went down to do our tasting at the venue and engagement pictures. The Barbary was stunning and we met with the food and beverage coordinator during the tasting. The food was incredible and we loved the atmosphere.
July of 2021, we get an email from our coordinator, Jackie, to let us know she was being promoted to a different property. Our new coordinator Brittany emailed us to introduce herself.
November of 2021, an article comes up on my Facebook page. “Key West Welcomes Margaritaville Beach House”. I click on it because my now husband loves Jimmy Buffet and I was excited to see another Margaritaville. Turns out, our wedding venue was becoming Margaritaville. There was never any notice from anyone. Keep in mind, we had been contracted since February and we visited in May, and booked our room in June, and talked to our new coordinator in July. No notification. No email or phone call. I panicked because, personally, the idea of getting married at a Margaritaville sounded awful. We visit Margaritavilles all the time to party and drink but getting married at one? No thanks. I emailed my coordinator and called the hotel, they told us Brittany wasn’t in but they’d let her know I called. The next morning Brittany called me and eased my worry, letting me know that it wasn’t a typical Margaritaville and it was still going to be like the Barbary and it was all the same. She said all of our contracts and menus would remain the same. This change in branding had been underway for over a year but no one was notified. Brittany said she had wanted to send out an email but that her bosses had decided against it. This felt extremely dishonest and we said as much. Less than two weeks after this, we got an email letting us know that The Barbary was Margaritaville. Surprise.
March of 2022, so the special room rate for our guests was due to expire in a couple of days. We sent out texts to remind everyone, some had booked already and some had not. So when people tried to get on and book, it said they couldn’t. We called Brittany and she said we’d already booked 10 rooms and that’s all we were guaranteed. We pointed out that more than 10 rooms had already been booked without an issue, she said it looked like we actually had 15 rooms set aside. We pointed out that 17 rooms had been booked without an issue, it turns out it’s just the “number of room nights”. Your special rate is good for an entire week but they limit the number of rooms you can have on a particular night. So, many of our guests had just booked Friday-Sunday and occupied all of our rooms for Friday and Saturday. So you could get the special rate for Monday-Thursday but not the day of our wedding. In our emails with our original coordinator I had asked to reserve a block of 30 rooms because we knew we would need them, and had asked to put down deposits on them. She said they started with a block of 10 but once those were full, they’d set aside more for us. Brittany said that was not something she could do (even though these were promises made by our coordinator) and the best she could do was give us a 10% discount off the full price of the rooms. (Our price was $259-$289 and the regular price was almost $700). We argued because that wasn’t what we had been told. And we had the emails to back us up. She said she would have her boss call us back. He never called. We called every single day for a week trying to get ahold of this boss because it wasn’t something Brittany could do. My fiancé called and bugged the front desk so much just trying to get some actual answers that finally someone in charge called us back. He was able to give us the remaining rooms we needed for $100 more (so $389).
April of 2022. We put too much money down (we were just making big chunk deposits so we could get it out of the way). We had planned on more guests attending our wedding, we had planned on 60 and ended up at 45 and therefore over paid by about $900. Not a big deal, Brittany gave us 3 options for using that money. (None of which was us just getting the money back). We ended up choosing to do an after party at the pool bar since our reception had to end at 10. Our previous coordinator had okayed our reception going until 11, we just had to pay an additional hour for the bar which was about $250. But, suddenly, we couldn’t do that and had to opt for the after party. We didn’t want our guests trying to go party downtown after the wedding and getting stuck without transportation, so the after party seemed like the best plan. That ended up making us owe them another $600.
April of 2022 (part 2) ONE WEEK before our wedding. This was 4/29, we got married 5/7. Brittany texts me and asks me to if I have a minute to talk. They were doing the ordering for the food for the wedding and were having a hard time finding lobster tail. So our options were, pay $30.00 more per person who had ordered the lobster (which was like 35 people). OR not have the lobster at all. But they’d give us champagne for the brunch for free. We were paying more than $100 per person per plate and no where on any of the contracts or menus does it say that we would be responsible if the market price fluctuated. We were furious. We didn’t want the champagne at brunch which is why we didn’t buy that to begin with. So our filet and lobster tail would have just been a filet. For $110 a plate. After enough arguing, Brittany talked to her boss and we got what we were actually contracted for. Why would you do that to someone a week before their wedding? It was completely unnecessary.
Finally week of the wedding, May 2022:
The venue itself was absolutely beautiful. All of the staff was extremely friendly and helpful. Our guests started arriving and everyone had a really good time and the shuttle to and from downtown is great.
Even though you purchase a package that includes the ceremony stuff through Margaritaville, they have zero involvement in what goes on. They contracted out through Say Yes in Key West, so Margaritaville doesn’t get my review for the ceremony. The only big issue is, there’s no coordination between your ceremony coordinator (Say Yes in Key West) and your venue coordinator (Brittany). If anything goes wrong, if there’s any questions, if anything changes, you have to contact the ceremony coordinators.
The walk from the hotel to the beach for the ceremony is like 5 minutes. It’s not a bad walk until you’re wearing a wedding dress and it’s 90 degrees, Margaritaville was SO nice to offer me a ride from the hotel to the entrance on the beach. For $150.
And SO nice, to offer a shuttle for the rehearsal dinner. For $150.
We spent over $18,000 just on the venue, that doesn’t include all of the money our guests spent while they were there. Couldn’t a complimentary shuttle have been offered? Even if not for the rehearsal dinner but so the bride wouldn’t have to walk in the heat? Luckily one of our friends drove so they were able to drive me over, because after spending THAT much money, it seemed truly appalling that they wanted $150 for a 3 minute shuttle ride.
Brittany was there for the set up of the reception, the cocktail hour, and the first hour or so of the reception. First and foremost the food was absolutely wonderful. That was our biggest compliment of the day, the food. The tray passed appetizers during cocktail hour and the food at the reception was the best wedding food anyone had. It was phenomenal.
We were told our cake couldn’t be left outside because of how hot it was, it would melt. Not a problem at all. However, we cut the cake in the first 30 minutes of the reception, Brittany left after an hour, and the cake continued to sit there. It was basically on the dance floor, people kept running into the table all night. Finally in the last few minutes of the reception I mentioned it to one of our Aunts and she asked one of the staff about who took care of it. The after party was at the pool bar and it was a really great time. The bartenders were a lot of fun.
We had the brunch the next day and it was lovely as well. Again, the food was absolutely incredible and there was tons of it.
Overall:
Our wedding was perfect, I wouldn’t change a single thing. I do wish it had stayed The Barbary, that may have alleviated a lot of the issues between what we contracted for, what our original coordinator had approved, and then what Margaritaville couldn’t/wouldn’t do. Because “they weren’t responsible for what the previous coordinator had promised”. (So we were told.)
After everything we went through in the year beforehand, I don’t think I would recommend them as a wedding venue to anyone. It was so much stress. I think Brittany is a very nice person. I think she really enjoys the actual “day of” stuff like decorating and organizing and such. But, I don’t think she’s given enough authority to actually give couples what they need. Every time there was a problem or a question, she had to ask and answer to someone else. She’s just the middle man between the bosses and the clients which causes a massive disconnect.
I apologize for the length of this review but I wanted to give as many details as possible so other brides might know what they’re getting into before they contract in. -
![Amber]()
Amber Sent on 10/24/2021Not impressed
I had planned the majority of the details of our brunch wedding at Barbary. A few weeks prior to our wedding, I was notified by the catering manager that my POC was no longer working that position and he introduced me to Brittany. She seemed disorganized at times, saying she was working from home or busy with other weddings when I tried to contact her to go through the details and finalize the catering several times. She didn’t finalize our catering order until a few days before our wedding. The day before, we met with Brittany to go over the details and she offered to bring a box that looked like the Southernmost Point marker that could hold our cards (she dropped the ball and that was never provided so our guests were just handing us our cards and we had to put them at our table).
When we arrived on our wedding day, it was appreciated that they gave me a room to hang out in before I walked down the aisle, however that’s really where the fine details stopped. In a random event, she sprained her ankle right before I was to walk down the aisle- totally unfortunate- but she called my room and told me about her injury and said- “it’s time for you to walk down the aisle, just walk out your door and take a left and another left”. I told her I wasn’t comfortable with that so she sent someone to walk with me to the location (I was never showed in person where I was going in relation to the room they put me in).
As I walked to the ceremony, I felt rushed to walk down the aisle, so much that my music had to be awkwardly chopped off in the opening ballad.
I had donuts from an outside vendor brought in to arrange a tiered-stack to look like a wedding cake. When I saw the set up- the donuts were nowhere near the food. I had to get my husband to move the table so people could see that they were there.
The bartenders didn’t seem like they knew what they were doing, either.
Then, a couple days after our wedding, when we got the final bill, they tried to charge us over $3,000 for mimosas, bloody Mary’s and beer. Everything else was cash bar. We he 46 guests and were at the venue for 2.5 hours, beginning at 11 AM. We polled our guests to see if our estimates were just so far out of wack and everyone said they didn’t drink much, maybe 2-4 drinks and some guests didn’t drink anything at all. We didn’t purchase a bar package but paid by the drink- the catering manager who we originally worked with was supposed to let us know when we got close to $400 but that detail was not carried out in our contract or on the day of our wedding. We eventually convinced Brittany to work with us and she ended up charging us around $1500 - which would have been a package price.
Ultimately, my vision of how everything would go was not met. We had a relaxed wedding in mind and we just felt like they couldn’t deliver.
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