Recommended by 86%
User4130872 · 2+ years ago
Sheraton left me speechless. Words can't explain how thankful I am to everyone there.. especially to Steve. The weather wasn't exactly in my favor that day but Steve did all he could to make sure everything ran smoothly. I was super nervous and freaking out but Steve assured me that everything is okay and he was flexible and gave me everything I wanted. My wedding was just awesome. The food and service at Sheraton was great and the venue itself was simply beautiful. Thank you so much! If anybody is looking for a great venue, I would recommend Sheraton in Flushing, NYC. (& talk to Steve!)Sent on 05/27/2014
Lisa · Married on 06/14/2013
We had our Chinese wedding banquet at the Sheraton, and it exceeded our expecations! The food is fantastic (approved by all of our Chinese family!) and the service in the planning and day of coordination is top notch. We worked with Sheeba to plan our event - she was very responsive and accomodating of all of our requests. Steve was a great help the day of and made sure the day went very smoothly. We couldn't be happier with how the day turned out, and recommend the Sheraton to anyone planning a banquet! This is the A team.Sent on 07/31/2013
Kate · Married on 05/19/2012
We had a wonderful experience at the Sheraton LaGuardia East Hotel. Their prices are fair and the services provided were impeccable. I really have no complaints. We had an Asian Fusion wedding. I had no idea how to make it work without looking overly red and with the limitations of the old Chinese customs. I thought the Sheraton would be the last venue that would understand the challenge. I was very wrong! This venue is located in Flushing, NY. It is within an Asian community. They have several Chinese wedding banquet menus to choose from. They have the red linens that are required for a Chinese wedding. They have the Dragon and Phoenix wall hangings that are a must. They even provided us with cushions for the tea ceremony. They also provide a bridal suite to conduct our tea ceremony even though we had ours in the ballroom in front of our guests. Sheeba, the event sales manager was extremely helpful. She answered all of our concerns and offered her advice and opinion when we asked. They have extensive experience hosting Chinese weddings. Sheeba showed me pictures of past events for inspiration. She even had her staff set up mock table settings so that we can compare the linen effects. I think I sent Sheeba at least 10 emails per week. I was a nervous bride. She always replied within a few hours or the next day at the longest. I was upset about something and expressed it to Sheeba, she called me right away and offered to help. She was so diligent. I truly can't imagine planning and hosting our reception without Sheeba's help. She made the planning process as stress-free as possible. She gave us many great ideas. She suggested we do an outdoor cocktail hour since the weather was nice in May.Sent on 06/11/2012
It turned out so beautifully. We had the entire floor to ourselves. This includes the ballroom, bridal suite, and terrace. Imagine how nice it was to have the entire space to my party. No sharing with other parties like the typical Chinese restaurant. Our guests arrived and enjoyed their drinks and snacks outside on the terrace. The hotel set up cocktail tables with my linen choices. It was the perfect setting for pictures. Everyone took out their cameras to take pictures of themselves and of us. They were surprised at how beautiful the terrace was. Then, dinner time came and our guests were escorted into the ballroom. There were some lighted ceiling drapery provided by the hotel. We requested two banquet tables to be set up on the stage for our family. It looked beautiful and really put the family and ourselves in the spotlight. We hired professionals for lighting. Combined with the lighting, the ballroom was transformed into a intimate, classy, and elegant dinner venue. It still had the Chinese flair since we incorporated a lot of red in details while using gold as main color. The hotel hung up the dragon and phoenix decorations and the Double Harmony sign.
The food was very good. I still get compliments on the good till this day. The staff was amazing. Our waitress was very attentive to us. She knew that we wouln't have time to enjoy dinner so she packed up food from each course and set them up to our suite to enjoy after the reception. Our wedding package includes an overnight stay in a suite. We were so pampered. Steve, the event manager on the day of, he shadowed us the whole time and guided us through the schedule. Every time I got up, he would help me down the stage, fold up my napkin at my seat, and when I returned, he would seriously, appear out of no where and place my napkin on my lap. Seriously, he is that good! I was blown away. I was afraid that I would go hungry during cocktail hour since we were busy greeting guests but I went into my bridal suite and aaaah...the amazing staff left a tray of food there for me along with a bowl of ice and soda. They were incredible.
Looking back, the day was a blur because we were so busy hosting but the staff never missed a beat. Our reception was gorgeous. Everything went smoothly. I am so grateful for everyone at the Sheraton. The quality of service and care simply exceeded the amount of money we spent.
I initially thought we would save money at a Chinese restaurant but the price of the banquet was not much more than a Chinese restaurant but the personal attention that we received would never be matched from a restaurant. My husband and I are so glad that we chose the Sheraton. Our guests had such a good time. They were in awe of the entire venue. It was definitely a memorable experience for us and our guests. And my parents friends were speechless which really means a lot. Old school Chinese ladies...they always nit pick on something...anything...but nope. Nothing they can pick on here. I am so relieved!!! I am so thankful for Sheeba.
January · Married on 11/11/2011
We recently had our wedding reception at Sheraton La Guardia East Hotel and we were 110% satisfied with how everything turned out. The hall looked amazing and the food was delicious (we had an american style banquet)! We worked with Sheeba from the very beginning and she was nothing but helpful and responsive. She made sure we got everything we asked for! Steve, the banquet coordinator made sure everything was perfect on the day of our wedding and it was!! I highly recommend this venue!Sent on 11/17/2011
Ben · Married on 07/10/2011
Our wedding at Sheraton was great, to say the least. We had a lot of help on planning and execution from Sheraton, especially from our Banquet Manager, Sheeba and Maitre D, Steve. For us, the most important part of planning is understanding what people usually do for certain aspects in a wedding. We haven't acquired this kind of understanding through attending other weddings because most of our friends are not married. It's not that we don't want to be creative, we just don't want to be out of line. Many people do polling on forums and etc to acquire this understanding. Fortunately, you can get most of the answers directly from Sheeba, who has a lot of planning experience that are especially pertinent to this venue. Also, our communication was effective and efficient. I didn't have to wait long to get a detail response back from her on a long list of questions. I am also impressed by Steve's readiness and the ability to execute and improvise. He can get things for us on the spot and is always there when I needed him. He constantly kept me informed and reminded of the next steps in our program. What is also really important, is that there is a certain kind of tacit understanding between Steve and our MC/Officiant (MC Brian). Therefore, the program flows flawlessly. I am sure Steve works smoothly with other MCs as well. Overall, we are glad to have selected Sheraton in Flushing as our wedding venue. With the beautiful terrace and ballroom, and with the help of great people, we had an unforgettable Asian-American fusion wedding.Sent on 07/14/2011
N · Married on 01/15/2011
I wanted a traditional chinese wedding banquet in NYC but hate how dirty chinese restaurants usually are and the rudeness of staff. I also wanted to have an american-style wedding ceremony (with cocktail hour) and the Sheraton in Flushing was the best venue for me. I had read a few bad reviews about the Sheraton being rude/unprofessional, food was not-so-great/small portions, so I was hesitant to book. But I met Sheeba, the catering manager, and she was great. She always responded quickly and answered my millions of questions. She assured me the staff would be very professional, and at the tasting Chef Kevin Wong promised the food would be excellent. It was - I can't think of one negative comment about my experience. Steve, the banquet mgr that night, was always nearby when I needed him and made sure everything was running smoothly. As far as price, you're dealing with the Sheraton, a MAJOR hotel chain - do not expect price negotiation, do you go to Bloomie's and haggle with the salesperson? Of course I paid more than I would have at a chinese restaurant, but it was a clean, beautiful and tasteful venue. I received quality service, staff was excellent, waiters were very attentive and courteous. My event was until midnight, they did not rush us out like chinese restaurants usually do. I was absolutely satisfied with my wedding package, every penny was worth it. My guests still talk about how fantastic the food was. It was also convenient having it here since the Sheraton gave me a group rate and many of my guests stayed overnight. I booked brunch for the next morning - another excellent experience.Sent on 02/14/2011
Roy · Married on 10/20/2012
My wife and I just had our wedding party at Sheraton LaGuardia East past weekend. With months planning the wedding was beyond our expectation.Sent on 10/23/2012
Wedding planning was never easy. The sales manager, Sheeba, is a very nice person to work with, patiently communicated with me. We had 60+ email conversations, and who knows how many phone calls. She provides valuable suggestions.
I have to say we had a wonderful time at Sheraton. The food was great, the services was awesome. The cake vendor they provided, "Sugar Palette", was great as well. Lovely cake they made, but also delicious. My guests kept asking where the cake was from. The wedding turn out very well. Thanks to Sheeba, and other team members at Sheraton LaGuardia who made our wonderful moments unforgettable.
Jennifer · Married on 09/23/2012
We had our ceremony and reception at the Sheraton LaGuardia East Hotel, and are very happy with how everything turned out. It was a Chinese-Russian-American wedding. We did a western ceremony on the beautiful hotel terrace, a cocktail hour during which we did a Chinese tea ceremony, and then a 10-course Chinese banquet reception. We were able to customize the menus (some tables had the typical 10 Chinese courses, and some tables had the 10 courses, but with a couple of the dishes substituted with American dishes). They were also able to provide us with 5-course vegetarian meals for our vegetarian guests, served directly to the guests at the same time that everyone else was being served, which was great. Our guests told us that the food was really good!Sent on 10/08/2012
Our cocktail hour and reception was held in the Phoenix Ballroom, which is on the same floor as the ceremony terrace. We basically had the entire floor to ourselves. The decor outside and inside was elegant and the atmosphere was wonderful.
Sheeba was the sales manager that we worked with, and she was immensely patient and helpful throughout the entire planning process. I had so many questions for her, and she always responded very quickly to my emails within the day or by the next day, in a detailed manner. She really helped to make the planning process much easier for us. Steve was the banquet manager who oversaw everything on the actual wedding day, and he helped to make everything run as smoothly as possible. He was calm, professional, and coordinated well with all our vendors.
If you're looking to do a Chinese banquet reception in a setting that's more elegant than your typical Chinese restaurant, I would recommend checking out the Sheraton. Their willingness to accommodate our requests and customization to meet our specific needs was why we chose them as our wedding venue, and we're so happy with our choice.
Jennifer · Married on 08/13/2011
Our wedding at The Sheraton was great and more than we had expected. The venue caters to both the western and eastern style weddings. For most Asian American weddings it's hard to accommodate our more western friends and our family who are more traditional but we were able to satisfy everyone by having a more westernized wedding with Chinese banquet style dinner with the inclusion of the tea ceremony. The outdoor terrace is just the right size and is great for a summer wedding if you plan to have a ceremony or even for your guests to enjoy cocktail hour. We had our reception in the ballroom and the set up was beautiful. We couldn't have asked for anything more.Sent on 08/18/2011
We were very satisfied with the service that our sales manager, Sheeba provided as she was responsive from the beginning of the wedding planning until the last day and even after the wedding was over. She was great at responding back to us in a timely manner with any questions we had. She was very nice, accommodating and offered suggestions that we wouldn't have thought about given her many years of experience.
Our banquet manager, Steven was extremely helpful, patient and polite on the day of our wedding. There was a bit of a confusion when preparing for the tea ceremony but Steven was there to help us in any way he could. He was nice enough to run out to purchase some red envelopes for us since we forgot to bring them and paid for it out of his own pocket. He was great during the entire evening and did not lose his cool at all.
We truly had an amazing and memorable experience and are very happy that we stuck with our decision to have our special day at The Sheraton.
M · Married on 05/28/2011
My husband and I had an amazing day in May at the Sheraton LaGuardia East. We are so glad to have our wedding there and we liked how we can have the traditional aisle ceremony and Chinese banquet dinner all in one place. Our ceremony was held in the outdoor terrace and our reception in the Phoenix Ballroom. We were also able to do a quick tea ceremony in the bridal suite during cocktail hour.Sent on 07/08/2011
Sheeba was our catering sales manager. She was honest, caring, accommodating to our requests, and very responsive when we had our long list of questions. Sheeba really helped make our special day.
The venue offers both American or Chinese cuisine menus. We decided on the 10-course Chinese banquet style. Additionally there were many hors d’oeuvres options for cocktail hour. Our guests thought the ballroom was very elegant for a Chinese banquet and the food was great. Everyone loved the lobster. I think my 92-year old grandma had 3 pieces... she normally thinks everything tastes bland! Everyone really enjoyed themselves.
Steve, the banquet manager, made sure everything ran smoothly, checked on me and my husband often, and immediately took to our requests. The banquet staff was pretty attentive the whole night.
It was truly a memorable day for us and we're happy to have chosen the Sheraton.
Catherine · Married on 10/06/2007
Excellent venue that combines Asian and Western decor and customs.Sent on 05/27/2008
Patrick · Married on 09/29/2012
My wife and I wanted the perfect "Asian Fusion" Chinese Style Wedding. We preferred the western influence but still wanted to keep a Chinese Banquet to hold onto certain traditions and also please our parents. We probably searched through over 10 different venues in Queens/Brooklyn/Manhattan before we decided on the Sheraton LaGuardia East Hotel.Sent on 10/08/2012
If you're looking for that perfect balance of a Western Style Wedding with a Chinese Banquet, the Sheraton will deliver! Our wedding consisted of 265 guests and we rented out the entire Ballroom Floor which includes a Tea Ceremony/Bridal room and the Terrace area.
We were extremely nervous/stressed about it but our wedding was perfect!
Service on the day of our wedding was beyond my expectations. We worked with Sheeba for 1.5 years in regards to our wedding. We've met with her on numerous occasions and she's always been patient with us and always offered us great advice. She's been an absolute pleasure to work with but we were worried a bit since we don't get to work with her the day of the wedding. That job goes to the Banquet Manager, Steve Ramos.
All my my concerns went away after the first few hours of our wedding with Steve. Steve is just a great genuine guy. I was honestly convinced that he just wanted my wife and I to have the perfect wedding. He did a great job setting up the Ceremony area (outside on the terrace) and the banquet area inside the ballroom. He knew better than we did on what to do during the tea ceremony and he was extremely polite and respectful to our family as he assisted us in serving our family tea. He then helped in coordinating the Western Ceremony and made sure it went smoothly. Finally, he was at our side the whole night during the Chinese style Banquet doing everything he could for us. He made sure to pay attention to all the finer details of our wedding.
We had our space until 12AM and we didn't feel pressured to leave at all.
Stephanie · Married on 06/02/2012
I've been coming to Flushing since I was in high school and must've walked passed this Sheraton a thousand times. I never considered having a wedding here because from the outside, there isn't much to look at. But appearances can be deceiving. Once you walk into this hotel, you can see how amazing it really is. There is chinese decor throughout and it's a lot more spacious than you imagine. I knew that I wanted a Chinese banquet style dinner but didn't like the idea of doing it at a restaurant where I would most likely have to share the space with regular diners since it adds to the noise level. The Sheraton was a great alternative. Prior to the wedding, I dealt with Dora Cheng and she was extremely helpful and responsive. Whenever we spoke, she would give us really good advice and try to help in whatever way she could. We had some last minute changes for the wedding and Dora was really good about making sure that all the changes were made. On wedding day, we had Steve help out. He was extremely calm -- in a very good way. Whatever he needed, he helped us take care of it and was very professional the entire night. I had my ceremony on the terrace of the Sheraton as well. The cost is pretty high to rent this space but it was convenient and the space is really beautiful. Since this is a hotel, there is a high service charge (21%) and tax to consider. All in all, you pay almost 30% above your regular amount in just tax and tip. It was worth it for me but this is definitely something to factor in before making your decision. I doubt the hotel can drop the price but be sure to ask for any freebies they can throw in for you.Sent on 06/06/2012
Shukai · Married on 06/07/2014
Our Sheraton sales representative was very responsive to our questions and requests and was able to help us with the details of our wedding in a very timely and professional manner. Our ceremony took place on the second floor outdoor terrace and it was absolutely perfect on the day of our wedding. Our ceremony at 5pm was perfectly timed for the venue as the sun moved to the other side of the hotel and there was a nice shade over our ceremony which made it not too hot and glare free from the sun. Our cocktail and reception was on the 7th floor. We were able to come in before the reception and set up decorations without any problems. The banquet manager was very helpful in directing and guiding the whole night. We chose the western food package and most of the guests loved the food. The whole night went by pretty fast but our guests had a very good time and it was very easy for everyone to get to the Sheraton. Overall would recommend to anyone looking for a venue for their wedding.Sent on 06/18/2014
Candice · Married on 08/04/2012
I found the Sheraton through a magazine which was dedicated to only featuring venues throughout NY and very glad that I did! Our first interaction with the Sheraton was speaking with Sheeba, the venue sales coordinator who helped with every step of the way. In some ways, I felt she was more than that, she was very patient with my indecisiveness, nervousness, and constant emails and phone calls. The vendors that deal with the Sheraton are also very professional, very friendly (Cheers to the wedding cake vendor they use, Sugar Palette, he was just as helpful and friendly!)Sent on 08/09/2012
Sheeba was very lenient, on-point, available, and understood all the aspects going into the wedding. The days before the wedding itself, she was able to calm both a frantic bride and groom.
The day of the wedding, we dealt with the banquet manager, Steven. Just as professional and helpful, Steve assisted us all night with every aspect possible. He is by far the best Maitre'D. Before the ceremony, he introduced himself to me (I the bride arrived late), and immediately gave me a run-down of status of the wedding. We had rehearsed the night before with the officiant and were trying to remember everything at the moment of truth....stepping out before the guests in the ceremony. Steven immediately calms our nerves by telling us he had already communicated with the DJ, the officiant, hotel staff, and all of our wedding items were handled by the staff (i.e. table cards, guest book, etc.). The ceremony went beautifully and he helped guide the bridal party every step of the way. I'm sure he knew that the wedding couple never gets to eat during cocktail hour and so for our entree, he personally made sure we were served and gave us ample time to eat. He not only brought us drinks from the open bar, he kept them full and refreshed; if the ice melted, he got us a new drink, if the cup was done, it was taken away and a new one in its place. Steven not only took care of us and the guests, he also took care of our vendors. The wedding couldn't have been better, it's already several days after the wedding and my husband and I had such a blast, we're already antsy to see the DVD.
Our only concern was the mix up in introducing the parents. Be warned that the Sheraton does a lot of Asian weddings (we are probably the first Asian couple in Sheraton's history to request a western style wedding). If this is your case, it would be good to pre-warn both the DJ and Steven the order in which your parents are introduced. Western style introduces the bride's parents first, Asian weddings introduce the groom's parents first. Besides that small mixup, everything else about the party was perfect.
The immense success of our wedding attributed to many factors, we received a lot of compliments from both family and friends on how fun it was at the wedding.
Wendy · Married on 05/31/2014
Recently had my wedding here and the Sheraton did a nice job. It's probably the only place that can do a chinese banquet but Western ceremony so you are at the mercy of their price which is steep compared to hosting a dinner at a chinese restaurant. The hotel has an outdoor terrace that can accommodate hundreds for an outdoor ceremony (for a price). It has a nice altar at the front so you don't need to spend a lot on flowers if you are on a budget. If it rains, the hotel can also move the ceremony indoors so it was nice not having to worry about the weather too much. We met with Sheeba during the entire process and she was knowledgeable and accommodating. When we went over the final event details she told us the hotel charges $25 per bottle of champagne for the toast but I remembered from one of my emails with her that she said it was complimentary. I showed her the email and she honored it. However, the night of your wedding it will be Steven who makes sure the entire evening goes smoothly. I do wish I was able to meet with Steven prior to the wedding to discuss how I want things to be set up. Sheeba never mentioned what Steven will be doing for us such as timing our walk down the aisle, making sure the tables are set up correctly etc; therefore, I had asked a friend to be my day of wedding coordinator and I feel like Steven thought he was intruding on his territory. Oops. BUT Steven was AWESOME. Such a nice guy and will make you feel like a queen the day of your wedding =)Sent on 06/20/2014
The food was pretty good! Sheeba allowed us to swap some of the dishes without charge (get the black pepper steak). You cannot doggie bag because of the hotel rules so I think some of the guests were disappointed. We opted for the consumption bar instead of open bar and it worked out well. We didn't get to eat much but the hotel staff packed a box for us, but we had no fork so we couldn't eat it that evening after the party. I do wish they packed a piece of cake for us because all w e had was
Billy · Married on 05/24/2008
They were Excellent!!Sent on 09/27/2008
Grace · Married on 06/08/2002
Great for a Chinese banquet. While other area restaurants provide really nice catering, the Sheraton also includes additional rooms where you can do a tea ceremony or use as a changing area for the bride. This way you don't have to change in a scary bathroom.Sent on 09/20/2008
Jennifer · Married on 05/12/2012
The Sheraton LaGuardia East is a beautiful venue. If you are asian and want to serve asian food at your wedding but want a more contemporary ambiance, this is your place to go to. Everything is taken care of for you here..from the ice sculpture, cake and having someone who is by your side who takes care of you all day long, this is the place to be. Everything was perfect except that I wished there was a safe in the bridal suite so that you can lock up your jewelry when you are coming in and out of the banquet. We found a way around it though because there is a key so remember to ask for that! Just minor inconveniences but nothing I couldn't work around. I also wished the wedding coordinator was a little more responsive. I understand that they are busy but it continuously happened so it was hard to follow up with things. At the end of the day though, no major complaints and the wedding was beautiful!Sent on 05/14/2012
Lana · Married on 05/29/2010
This review was the hardest to write. I was pleased with the experience prior to the wedding. Sheeba was very responsive to emails and did her best to accommodate any requests and questions. However, the day of the wedding could have been better. There were some minor issues that was fixed by the DOC (Ex: we requested chair covers in the ceremony room; they insisted we did not). The main issues was with their handling of their morning event, which ended late and caused a number of issues with our event, and that the banquet manager and staff were very rude to our florist. The staff could have been more professional: they knocked down a stand near the head table, and I could hear them chatting behind the curtain that separated the reception from the kitchen.Sent on 09/27/2010
Overall, nothing that ruined a wedding--but from my good experience with them during the planning, I had expected better and more professional service. During the planning, you deal with the sales rep (Sheeba) but all the details are handed off to the banquet manager in charge on your wedding day, so some things can get lost in that transition.
Some of the positives were that decor is nice, they set up the cocktail and reception room exactly as I wanted (although DOC had to make some changes to their set up, but they were receptive), food was good, and overall my guests had a good time. When I voiced my complaint about their handling of the florist, they responded immediately.
My advice for any couple having their wedding at this venue is to write down every detail, make sure the banquet manager gets a hold of those details, and hire a good DOC (a must!)
User3503519 · 2+ years ago
We had a Chinese-style reception at Sheraton. The location is great, close to subway and provide parking. The declaration of the reception hall is nice with both Chinese and Western style. Everything went well except three days before our wedding date that they told us shark-fin soap is no longer available because of the law changed. The will substitute the shark-fin soap with a seafood soap. They should have told us earlier. The law was passed one year ago! We spoke with the management and requested to upgrade another dish because seafood soap is cheaper than shark-fin soap. They agreed on the phone, but the dish didn't change at the reception. I don't want to argue with them on my wedding, but I feel they are not professional enough.Sent on 07/29/2014
User4235586 · 2+ years ago
I work with Sheeba-- everything was great until the wedding day.Sent on 07/29/2014
Before the wedding I was told by Sheeba that I would be getting a room to get ready in the day of our wedding. I come down on my wedding day-- the room that was suppose to be reserved for the bride was a storage room. The room was full of tables, chairs and there were no staff to help us with the set up of the bridal room.
I was told by Sheeba that the whole 3rd floor would be reserved for us during our wedding day. I was soon to realize that the room where I was suppose to hold my ceremony was double booked to another event. This was ridiculous. My wedding started at 6-- Florist, lighting and decorations were suppose to arrive by 3pm to set up the ceremony room. I was told that a tour group event was scheduled from 1-5pm. Sheeba was no where to be found. Noone knew what to do. this was totally UNACCEPTABLE.
BECAUSE no one could help us- WE had to compromise and hold our ceremony and reception in the same room. We still had the TOUR group people being ESCORTED out at 5pm while our guests were entering the ceremony room.
I would not recommend this location to ANYONE.