Sheraton Houston Brookhollow Reviews
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4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
43 reviews
97% recommend it
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.9 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.8 out of 5 rating
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Nohemy M. Sent on 11/19/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Vendor was very helpful and professional
Melissa & Moises did a great job helping me out with everything they made me feel very comfortable and unstressed they assured me everything would be beautiful and perfect , I look back at that night and see my wedding as the most prefect it could of possibly been. If I would have another wedding I would definitely have it at the Sheraton Houston BrookhollowMelissa & Moises did a great job helping me out with everything they made me feel very comfortable and unstressed they assured me everything would be beautiful and perfect , I look back at that night and see my wedding as the most prefect it could of possibly been. If I would have another wedding I would definitely have it at the Sheraton Houston Brookhollow -
Quality of service
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Nkechi Sent on 01/11/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I will definitely recommend her, it was great to work with her and she provided excellent serviceI will definitely recommend her, it was great to work with her and she provided excellent service -
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Virginia Sent on 12/08/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
the Laurel suite was wonderful for the bridal prep, and all of our guests staying at the hotel had a very nice staythe Laurel suite was wonderful for the bridal prep, and all of our guests staying at the hotel had a very nice stay -
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User1923114 Sent on 11/15/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everything was excellent! Very professional and accommodating staff. Would definitly recommendEverything was excellent! Very professional and accommodating staff. Would definitly recommend -
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Ricky Sent on 10/20/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent service and great venueExcellent service and great venue -
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Uyen Sent on 10/08/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Brandi English and her staff at the Sheraton Hotel were very helpful in providing excellent services to us during our wedding weekend at the Sheraton. Our bridal party used the Laurel Suite on 9/27/14. Hair and makeup staff came and loved the set up. In addition, it provided us a central, convenient location to get ready. The food and drinks were also great as were the staff. Also, at the end of the night we were able to invite our wedding guests back to the hotel bar for a little after party. It was fantastic, exactly what we needed. We would highly recommend using this venue again for future events.Brandi English and her staff at the Sheraton Hotel were very helpful in providing excellent services to us during our wedding weekend at the Sheraton. Our bridal party used the Laurel Suite on 9/27/14. Hair and makeup staff came and loved the set up. In addition, it provided us a central, convenient location to get ready. The food and drinks were also great as were the staff. Also, at the end of the night we were able to invite our wedding guests back to the hotel bar for a little after party. It was fantastic, exactly what we needed. We would highly recommend using this venue again for future events. -
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User1765422 Sent on 08/15/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Brandi was a huge help in making this event successful. She was always readily available to answer questions and make suggestions. Accommodations were great. The weekend went very smoothly and we had a wonderful time.Brandi was a huge help in making this event successful. She was always readily available to answer questions and make suggestions. Accommodations were great. The weekend went very smoothly and we had a wonderful time. -
Quality of service
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Pamela Sent on 08/10/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My wedding guests stayed at this hotelMy wedding guests stayed at this hotel -
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User1722153 Sent on 07/20/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Brandi was fantastic! Everything ran smoothly and my guests enjoyed their stay at the Sheraton.Brandi was fantastic! Everything ran smoothly and my guests enjoyed their stay at the Sheraton. -
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Kristina Sent on 07/09/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Brandi and the staff at Sheraton Brookhollow were all wonderful! We only had our Ceremony at the hotel and had about 30 guests stay the entire weekend. Planning with Brandi was a ease, she was very quick to respond to emails to any questions I had. I also stopped by a few times because I was in the neighborhood and Brandi was always available to meet. She is very friendly and professional and definitely someone you want to work with during a stressful planning phase! She also had great suggestions to make our ceremony even better. I definitely recommend this venue for weddings and events. From Brandi, to the front desk staff, to the restaurant/bar staff...everyone made our stay and our guests stay very enjoyable. Thank you Brandi for all of your help with everything! You are truly the best!Brandi and the staff at Sheraton Brookhollow were all wonderful! We only had our Ceremony at the hotel and had about 30 guests stay the entire weekend. Planning with Brandi was a ease, she was very quick to respond to emails to any questions I had. I also stopped by a few times because I was in the neighborhood and Brandi was always available to meet. She is very friendly and professional and definitely someone you want to work with during a stressful planning phase! She also had great suggestions to make our ceremony even better. I definitely recommend this venue for weddings and events. From Brandi, to the front desk staff, to the restaurant/bar staff...everyone made our stay and our guests stay very enjoyable. Thank you Brandi for all of your help with everything! You are truly the best! -
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Courtney Sent on 07/18/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Brandi was great to work with. Very sweet and accommodating. My wedding day prep was perfect!Brandi was great to work with. Very sweet and accommodating. My wedding day prep was perfect! -
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Amy Sent on 05/09/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Brandi English, our wedding event coordinator, was the best--we liked her from the first moment we met her, and she calmly managed our wedding arrangements and my nervousness without ever losing her cool. She was absolutely great; we couldn't have done it without her!Brandi English, our wedding event coordinator, was the best--we liked her from the first moment we met her, and she calmly managed our wedding arrangements and my nervousness without ever losing her cool. She was absolutely great; we couldn't have done it without her! -
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Sharon Sent on 05/17/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had a wonderful time and my guest as well.thank yoiI had a wonderful time and my guest as well.thank yoi -
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User2066634 Sent on 03/14/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best place to get marry in Houston.Best place to get marry in Houston. -
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Berenice Sent on 03/27/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Love working with Brandi English. She pleased us with everything and went above and beyond to accommodate our special requests.Love working with Brandi English. She pleased us with everything and went above and beyond to accommodate our special requests. -
Quality of service
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P Sent on 03/07/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
everything went smoothly we loved the hotel, staff were all great and very helpful;everything went smoothly we loved the hotel, staff were all great and very helpful; -
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Heather Sent on 03/02/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
the Sheraton had a beautiful updated facility that accommodated our needs perfectly. the parlor suite was ideal for a "hang out" between rooms for family and the bridal party. the laurel room was perfect for the bridal shower as well as a perfect spot for the bride and maids to all get ready before the wedding. service was great from the wedding coordinator, brandi, to the front desk...everyone was superthe Sheraton had a beautiful updated facility that accommodated our needs perfectly. the parlor suite was ideal for a "hang out" between rooms for family and the bridal party. the laurel room was perfect for the bridal shower as well as a perfect spot for the bride and maids to all get ready before the wedding. service was great from the wedding coordinator, brandi, to the front desk...everyone was super -
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Patricia Sent on 03/07/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This Hotel was one of the most professional businesses I have ever stayed at. The staff was polite, professional, accommodating, and friendly at all times. The entire staff from check-in to check-out was professional and very accommodating. Brandy helped make this stay an absolute enjoyable event. My daughter Harmony had her wedding in Houston at Bell Tower and I could not have done everything needed to be done with the help of the hotel and Brandy. My hat is off to the staff and to the Sheraton on Brookhollow. Congratulaltions to your industry for hiring each employee at this location. Each employee deserves a five star rating. Respectfully, Pat Brown (Mother of the Bride).This Hotel was one of the most professional businesses I have ever stayed at. The staff was polite, professional, accommodating, and friendly at all times. The entire staff from check-in to check-out was professional and very accommodating. Brandy helped make this stay an absolute enjoyable event. My daughter Harmony had her wedding in Houston at Bell Tower and I could not have done everything needed to be done with the help of the hotel and Brandy. My hat is off to the staff and to the Sheraton on Brookhollow. Congratulaltions to your industry for hiring each employee at this location. Each employee deserves a five star rating. Respectfully, Pat Brown (Mother of the Bride). -
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User1506527 Sent on 01/13/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our wedding at the Sheraton Brookhollow was fantastic! We had an amazing time, and the team there did the best they could to make sure our wedding went off without a hitch. Brandi was always very patient with our million questions, and when we had some problems, she was great in trying to help us figure it out. Out of all the vendors I used, the Sheraton is probably the only one I would give five-stars.
The rooms were amazing, and we got a great rate for guests. They were very accommodating when we brought outside food in, and we're definitely grateful that they were all patient with us.Our wedding at the Sheraton Brookhollow was fantastic! We had an amazing time, and the team there did the best they could to make sure our wedding went off without a hitch. Brandi was always very patient with our million questions, and when we had some problems, she was great in trying to help us figure it out. Out of all the vendors I used, the Sheraton is probably the only one I would give five-stars.
The rooms were amazing, and we got a great rate for guests. They were very accommodating when we brought outside food in, and we're definitely grateful that they were all patient with us. -
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User1420785 Sent on 11/04/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The event was fabulous and went flawlessly all thanks to the staff at the Sheraton Brookhollow. Thank you guys so much!The event was fabulous and went flawlessly all thanks to the staff at the Sheraton Brookhollow. Thank you guys so much! -
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Mary L. Sent on 11/01/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Brandi and the whole entire staff were wonderful, very professional.Brandi and the whole entire staff were wonderful, very professional. -
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User1415553 Sent on 11/01/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Sheraton Brookhollow provided the venue for my rehearsal brunch. I worked with Brandi who helped me choose a menu that would work and even worked with me on which no-cost decor would be available. My friends and relatives were impressed by the food and the decorations, and they probably thought it was more expensive than it actually was!
We also used the Sheraton as hotel and transportation for the wedding at the Bell Tower on 34th. They made sure our guests received the gift bags we created, and also provided coupons to them for breakfast the next day. Rooms were reasonably priced and nice, and the jr. suite was big enough for my bridesmaids and I to get ready in on the big day. Though transportation was a little late on the way back to the hotel (granted, it was raining that night), guests all made it to the wedding on time. After the wedding, the hotel offered to keep the bar open until 2am (2 hours past normal) for those guests not too exhausted to continue to have fun. We are glad we chose Sheraton for our wedding and rehearsal brunch.Sheraton Brookhollow provided the venue for my rehearsal brunch. I worked with Brandi who helped me choose a menu that would work and even worked with me on which no-cost decor would be available. My friends and relatives were impressed by the food and the decorations, and they probably thought it was more expensive than it actually was!
We also used the Sheraton as hotel and transportation for the wedding at the Bell Tower on 34th. They made sure our guests received the gift bags we created, and also provided coupons to them for breakfast the next day. Rooms were reasonably priced and nice, and the jr. suite was big enough for my bridesmaids and I to get ready in on the big day. Though transportation was a little late on the way back to the hotel (granted, it was raining that night), guests all made it to the wedding on time. After the wedding, the hotel offered to keep the bar open until 2am (2 hours past normal) for those guests not too exhausted to continue to have fun. We are glad we chose Sheraton for our wedding and rehearsal brunch. -
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Doug Sent on 11/05/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Sheraton Brookhollow was very easy to work with and very responsive to our needs. Our coordinator, Brandi English, was a pleasure to work with and had many good ideas. Our wedding guests were very pleased with the services they received. The property was clean and quiet, and the rooms were very nice.The Sheraton Brookhollow was very easy to work with and very responsive to our needs. Our coordinator, Brandi English, was a pleasure to work with and had many good ideas. Our wedding guests were very pleased with the services they received. The property was clean and quiet, and the rooms were very nice. -
Quality of service
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User1337630 Sent on 09/19/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The entire staff was very friendly and accommodating. They knew that we had a very early morning rehearsal for the wedding and ensured that I was able to check in early so that I had somewhere to leave my wedding dress. When we arrived back at the hotel from the rehearsal they sent up cookies for my Mom and I to enjoy. We thought the gesture was so sweet. Thanks for everything!The entire staff was very friendly and accommodating. They knew that we had a very early morning rehearsal for the wedding and ensured that I was able to check in early so that I had somewhere to leave my wedding dress. When we arrived back at the hotel from the rehearsal they sent up cookies for my Mom and I to enjoy. We thought the gesture was so sweet. Thanks for everything! -
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Kathy Sent on 10/05/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I enjoyed working with Brandi English! She's very responsive, easy going, and flexible. I enjoyed our stay at the hotel!I enjoyed working with Brandi English! She's very responsive, easy going, and flexible. I enjoyed our stay at the hotel! -
Quality of service
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