Rich's Catering & Special Events Reviews
Reviews
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Awards
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![Lexi]()
Lexi Sent on 01/23/2025Wedding of my dreams
We recently had the pleasure of having our wedding at Rich’s and we couldn’t have asked for a more perfect experience. From start to finish, everything was absolutely flawless. I worked with Maureen the event coordinator and she was awesome. She always answered my questions in a timely matter and always made sure we were happy.
The venue itself is stunning. Every detail was thoughtfully designed, and the ambiance was magical. It truly felt like a dream come true. We brought in our own decorations and the venue staff placed it in the exact places I wanted it and it all looked perfect.
The food was out of this world. We opted for a plated dinner. Usually wedding food gets bad reviews but out guests were raving about the food. The chef and catering staff clearly take great pride in their work.
The service was top-notch. The team at Rich’s went above and beyond to ensure that everything ran smoothly. The staff was attentive, professional, and incredibly accommodating throughout the entire event, making us feel like VIPs. We had multiple people from the staff come us to me and my husband and made sure we had a drink in our hand. They even packed away all our our decor and stuff we had left behind in the bridal suite and had it ready for us to the next day.
Overall, we couldn’t be happier with our choice. If you’re looking for a venue that offers exceptional food, amazing service, and a truly beautiful setting, look no further than Rich’s . It was the perfect place for our special day! We have been getting non - stop texts and calls about how amazing our wedding was. -
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![Kelsey]()
Kelsey Sent on 11/04/2024The BEST all in one venue!
Rich's is the absolute best!! It is hard to compare to anywhere else, we knew it was our venue from our first visit! It is hard to put how impressed we were into words!
From the very beginning Maureen and her staff were so welcoming and were so easy to communicate with! Our first venue meeting was supposed to happen in the winter, but when a blizzard hit Buffalo, Maureen was comforting and quickly worked with us to reschedule a time that worked for everyone! Once the weather cleared up, we got a tour and met with Maureen. She spent hours with us as we asked questions and looked through photos of different ideas of how the space could look and different options they provide! Rich's has everything on site! An incredible caterer- we heard from everyone how great the food was days later, a wonderful bakery, beautiful centerpieces, table settings and linens, a safe and secure wedding party space/bridal and groom suites--options to keep them together or two separate spaces if you choose to do a ceremony there! They have a ceremony space too!! They have a safe and secure parking lot that is easy to get into, and a secure room to keep all of your personalized items safe before and after your big day. They have it ALL! Not only do they have it all there, the staffing is unmatched! The entire night they handled everything! We were so relaxed and could have so much fun! We were never asked anything besides "Can I get you anything? or "Is there anything you need?". They know exactly how to do things, when to do things, and what to do during any moment! Rich's also provided a local hotel liaison to help coordinate any room blocks or hotel stays for the weekend! The amount of support and professionalism shown by Rich's staff is incredible. They truly made the whole process seamless!
Maureen worked with us through the whole process, she answered our late night emails from 2 years out to 2 days out with a kind, comforting and professional tone. She had excellent recommendations for other vendors. She was truly wonderful and exceeded all expectations! We could not have been more grateful that she was with us on our special day!
The food, the space, the ambiance, Rich's is phenomenal! We had the most PERFECT day all because of Rich's incredible staff and venue! We would choose Rich's again and again and again!! -
![Victoria]()
Victoria Sent on 10/05/2024The perfect wedding venue
Working with Rich’s for our wedding was simply amazing. Working with Maureen was fantastic from going through all the details of the day to answering all my random questions to making sure the big day went off without a hitch, Maureen and Therese were simply wonderful! The venue is beautiful and the food is fantastic! If we were to do it all again, we’d choose Rich’s in a heartbeat -
![Simran]()
Simran Sent on 08/14/2024Amazing team!
The place is absolutely gorgeous but what made it worth its money was the team! Maureen and Therese were so wonderful from the planning to the day of the wedding. They went above and beyond for us even creating a custom dinner packages. They set up our decorations and the hall exactly the way we wanted and everyone loved the food. -
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![Kaitlyn]()
Kaitlyn Sent on 08/08/2024Best caterer!!!
My husband and I chose Rich’s for our wedding this past June. We had such an amazing experience since day 1. Jennifer is such a treat to work with. She took care of EVERYTHING for me. The whole catering planning process was so smooth thanks to her. The food and service were truly amazing from all of Rich’s staff, from beginning to end. Once again big shout out to Jen, now a forever friend. We couldn’t have made it through the day without her, she went above and beyond for us.Rich's Catering & Special Events's reply:
We appreciate your kind words Kaitlyn! We wish you both a lifetime of love and happiness! Cheers! -
![Leah]()
Leah Sent on 12/15/2023If you want the wedding & reception of your dreams, this is the place!!!!
I don't even know where to begin because our wedding and reception at the Atrium @ Rich's was the most incredible and flawless experience. My husband and I had our wedding ceremony and reception this past Saturday, 12/9, and even almost a week later we have people calling us about how beautiful the wedding was, how gorgeous the reception was, how delicious the food and drinks were, how much fun they had, etc. Working with Maureen throughout the planning process makes you feel so comfortable-she knows what she is doing!!-and we just knew our wedding would turn out to be perfect. And it really really was. Anytime I had questions for Maureen, she and her team would respond right away, they were incredibly easy to work with! We just cannot thank Maureen and her entire team enough for all that they did for us, and if we could give a million stars we would. We will be recommending the Atrium @ Rich's to anyone looking for a wedding and/or reception venue over and over again.Rich's Catering & Special Events's reply:
We appreciate your kind words, Leah! We are delighted to hear that your day turned out just as you planned. Thank you for choosing to spend it with us. Cheers! 🥂🎉 -
![Erica]()
Erica Sent on 11/13/2023Made the day so amazing and easy!
Maureen and her team made the night so magical for us! She had did everything we requested and even added a surprise for us during the cake presentation! Our night was so perfect and we couldn’t have asked for it to go any better! The venue was stunning! All the food was amazing and the drinks were great! The attention to detail made the night so much more special! Maureen and her team made sure we had everything we asked for and kept checking in on us throughout the night! We had such an amazing night I would recommend Rich’s to anybody planning a wedding or special event!Rich's Catering & Special Events's reply:
Thank you for the kind words Erica! We are ecstatic to know that everything turned out just as you envisioned. Cheers! 🎉🍾🥂 -
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![Stephanie]()
Stephanie Sent on 11/07/2023The very best!
There are a lot of decisions that go into a wedding, but selecting Rich’s as our venue was hands down one of the easiest! From the initial viewing of the venue, to picking up our items after the wedding, and everything in between, the communication was fantastic. Maureen and her team were absolutely wonderful to work with and did all they could to make our day everything we wished for and more! All of our guests raved about the beautiful space, the amazing food, and delicious seasonal cocktails. If we had to do it all over again, Rich’s would be our number one choice again!Rich's Catering & Special Events's reply:
We are delighted to hear that your special day turned out just as you envisioned. Thank you for choosing to spend it with us. We wish you all the best in the future!! 🎉🥂 -
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![Christina]()
Christina Sent on 06/21/2023Best in class!
We could not be happier that we chose Rich's Atrium as our venue for our wedding reception! They transform the Atrium into gorgeous, elegant venue space. Maureen and her entire staff did an AMAZING job. The staff takes care of everything, from set up to tear down. There was not a detail that was missed and the service was impeccable. Maureen was wonderful to work with, was very attentive, and helped with every step along the way. The night of the wedding, both Maureen and Katie were there to make sure the night went perfectly. We had multiple guests comment on how delicious the food was, as well as ask us where the cake was from (we got our cake through Rich's bakery - Frost Artisan Bakery). We had indoor fireworks during our first dance which really added a "wow" factor! We cannot recommend Rich's enough - they truly are the best in class!Rich's Catering & Special Events's reply:
Thank you so much Christina!! We were honored to be a part of your special day!! Wishing you and Sam all the best!! -
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![Whitney]()
Whitney Sent on 09/26/2022A dream come true ♥️
Everything was absolutely perfect about our wedding day. Everyone we worked with was amazing and helpful. They fixed anything that came about and we’re extremely organized. Not a single thing went wrong and they were there to guide me and my husband through the whole day. 10/10 would recommend to anyone! On top of all of that, our guests still talk about the food and the late night chicken finger sub stations. It was seriously the most magical day ♥️Rich's Catering & Special Events's reply:
Thank you for the kind words Whitney! We are happy to hear that everything was to your liking. Congratulations again, and cheers! 🎉🍾🥂 -
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![Sarah]()
Sarah Sent on 06/17/2022Everything we wanted and more!!!
Our wedding was absolutely amazing!!! We live in Florida so I was so nervous planning a wedding from so far away. Rich’s made it a breeze!!! They really were amazing and so accommodating. A couple weeks before our wedding we had to make a request for a special meal due to health issues with a grandparent and Maureen was so helpful and made sure we were able to figure something out. It was the little things like this that really made such a huge difference. We received so many messages from guests saying how amazing the wedding was and how much fun they had. And the food, it was AMAZING!! We both come from families with a lot of good cooks and everyone loved the food so that is saying a lotRich's Catering & Special Events's reply:
Thank you so much for the kind words Sarah! It was a pleasure working with you, and we are grateful you chose us to celebrate with. Cheers! 🥂🎉 -
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![Amy]()
Amy D. Sent on 01/10/2022A Dream Come True
Rich's Catering was amazing! Seriously, truly wonderful! Steven and his team helped walk us though what we had envisioned from day one and were so accommodating to any changes we had thought of at any time. They made the venue look absolutely gorgeous on the special day , the food was delicious and the staff were attentive and on the quick if we needed anything at all. I didn't have to worry about a thing! I highly recommend them for your special day, they do everything they can to make sure it is the day of your dreamsRich's Catering & Special Events's reply:
We thank you very much for allowing us to host such a special day for you. Happy to have worked with you. Cheers! 🍾🎉 -
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![Megan]()
Megan Sent on 10/30/2021Exceptional!
We didn’t really have an idea of what our dream wedding would look like, but working with Maureen really brought it into focus. Her professionalism and efficiency was amazing. She was fully attentive to all of our needs, put us at ease with any COVID concerns and was by our side during the night to switch gears and make the night flow beautifully.
Our ceremony and reception took place at Rapids Theater. Rich’s was fantastic in breaking down the ceremony set-up and made a smooth transition into the cocktail and dinner portion of the evening.
We were blown away by the food! Weeks after the wedding our guests are still raving about it. Additionally, the service was impeccable. Of course, we were served first, but looking around shortly after receiving our food we were amazed to see all 85 of our guests had a hot plate of food in front of them too! The servers were very attentive and all of our guests were accommodated throughout the night.
If you're looking for a catering company for your wedding, Rich’s is by far the best. Your dream wedding is assured to become a reality!
Rich's Catering & Special Events's reply:
Thank you so much for your kind words!! It was my pleasure working with you and Will! Wishing you both the best!! -
![Elise]()
Elise Sent on 10/19/2021Loved Rich's Atrium for our wedding!!
Steve's attention to detail and service is fabulous! No surprises with his years of experience and dedication to making your experience wonderful. Our guests loved the stunning venue, delicious food and appetizers as well as the magnificent displays. Many of our guests commented on every aspect of the marvelous venue, superb food & outstanding service. We were thrilled with our glorious wedding!!Rich's Catering & Special Events's reply:
Thank you so much for the kind words. We truly loved working with you on your special day! Congratulations again! Cheers!🍾🥂🎉 -
![Jacqueline]()
Jacqueline Sent on 10/08/2021Absolutely impeccable from start to finish
Jennifer and her team were outstanding from start to finish. My wedding was amazing and their service was seamless. The food was amazing, the staff was courteous and prompt with any and all requests. There was not one person present that did not rave about everything from start to finish including my husband and I.Rich's Catering & Special Events's reply:
Thank you Jacqueline! It was a pleasure working with you and Corey on your special day. We wish you all the best! -
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![Carly]()
Carly Sent on 10/04/2021The best in the business, a perfect day!
We are so glad we selected Rich's as our venue. The service, food, organization, and overall experience was everything we could have hoped for and then some. Though I had attended events catered by Rich's in the past, the level of service, care, and attention to detail for our wedding day really exceeded my expectations and I am so grateful for that. Steve was absolutely wonderful through-out the entire planning process. He not only helped us navigate through 3 postponements, but was responsive and accommodating to all of my VERY specific and detailed requests and over-the-top décor coordination and logistics from booking to execution and timeline the day of, and even beyond for pick up. He literally did everything from finding me rentals to bustling my gown- there is nothing he wasn't willing to do to help. The entire team is so professional and organized, they are simply the leader in the industry when it comes to both the Atrium and catering elsewhere. Whether you are having a large or small wedding, need off-site catering, or using one of their other locations there is simply no comparison to their level of service, quality of food, attention to detail and overall experience.Rich's Catering & Special Events's reply:
Thank you so much for the kind words!! It was our pleasure working with you and wish you both all the best! Cheers!!🍾🥂🎉 -
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![MaryPa]()
Marypa Sent on 09/21/2021Rich’s catering and our event manager, Maureen Latone, surpassed our expectations!
We threw a wedding welcome party at the Frank Lloyd Wright Darwin Martin house.This September. The food was delicious and beautifully displayed, the event space was well organized the staff was impeccable. Our event planner, Maureen Latone, was such a pleasure to work with. She was flexible, creative and so responsive! Would highly recommend!Rich's Catering & Special Events's reply:
Thank you so much! It was my pleasure working with you on welcome party!! Wishing Julia and Alex a lifetime of happiness! -
![Jessica]()
Jessica Sent on 09/03/2021Absolutely Perfect!
Our reception at Rich’s was perfect! From booking in 2019 for January 2021 to postponing to August, we loved the flexibility and transparency regarding having to push back our wedding as well as how fast any questions during planning we had were answered. The day of the reception we felt incredibly taken care of, anything we needed or wanted Steven was there for us. He even made sure my headpiece stayed in place by adding some extra bobby pins and double checked my bustle was done properly! Everybody has told me how much they loved their meals and how much they loved the space and how perfectly it was decorated! One of the things that I really appreciated was my meal, I’m dairy free and typically have to have something mediocre at events, but my meal here was delicious! We can’t recommend Rich’s enough. We could not be happier with how amazing everything looked, went, and tasted!Rich's Catering & Special Events's reply:
Thank you so much for the kind words Jessica!! It was our pleasure and we wish you both all the best!!🍾🥂😘 Cheers! -
![Emily]()
Emily Sent on 08/11/20215 Stars! 10/10 Service
Rich Catering and Jennifer were such a wonderful addition to our wedding. When we first booked with them in Jan. 2020 it was pre covid and throughout the pandemic and process they were willing to help us change venues, size and were so helpful to accommodate each change and variation. On top of their flexibility and willingness to help the food was out of this world! We also got a package that included a wedding cake and wow that was also amazing. Cannot stress enough how much we would recommend them.Rich's Catering & Special Events's reply:
Thank you for your kind words Emily! It was wonderful working with you & Ben on your special day. We wish you all the best! -
![Catherine]()
Catherine Sent on 07/03/2021Incredible
Steven and the entire Rich’s team made our wedding experience absolutely one to remember. From beginning to end the support and cooperation we received through the planning process and execution was spectacular. The food was perfect and the ambiance was everything we could have dreamed of. I would absolutely recommend Rich’s to anyone getting married for their amazing service that made us feel so special on our special day!! -
![Mary]()
Mary Sent on 05/10/2021Look no Further
If you are looking for your dream wedding venue or venue for any event, look no further! This review comes from a couple that never actually got to celebrate with Rich's due to COVID-19. I fell in love with The Atrium the moment I walked through the door, but I'd be lying if I said that alone was it. The topper on the cake was Steve, his honesty, his charisma, his commitment and attention to detail, everything he brings to his role and this time in a couple's life. Words cannot begin to express how grateful we are for all of the support he provided to us throughout our planning process and the difficult decisions we had to make over the course of two years. This level of customer service is unmatched anywhere else. As I sat by and read horror story after horror story for COVID brides, I sat confidently knowing I had made the right choice. Steve answered countless calls and emails, worked with us to reschedule and recommended vendors when others fell through and was just as heartbroken as we were when the reality sunk in. With Rich's you're not just getting a gorgeous venue and delicious food, you're getting a partner-- a company that is as invested in this being the best day for you as you are. They are by your side every step of the way. With Rich's, it's personal. Seeing how they showed up for us in unexpected ways, we can say with confidence that Steve and his team would have delivered on their promises and gone above and beyond. It is evident how much they love what they do. Wedding/ event planning should be fun and stress free and with Rich's it can be! -
![Tina]()
Tina Sent on 10/22/2020Great service!
Maureen was such a big help in making my covid wedding a success. She went above and beyond to make it the best day of my life! I would highly recommend Rich’s to anyone. The food was great and Maureen was such a big help in making my night run smoothly! -
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![Kayme]()
Kayme Sent on 11/30/2019Simply the best in wny!
My experience is probably a bit difference than most. Initially when I reached out to Rich's catering online, I was told I was out of their zone for an offsite wedding, being 55 miles south of Buffalo. But, Steve Guagliardi (director of catering) being the professional he is, called me the next day. He wanted to ask me a few questions regarding my upcoming wedding before he checked me off the list. I pleaded with him and told him after doing hours of research on local caterers, i don't have a plan B. Rich's catering is the only caterer that I believe is capable of executing what i desire on my wedding day. Steve told me he would take my information to his team and see if they are willing to make an exception to do my wedding. You see, not only was i asking them to go outside of their zone, but, I was asking them to do this all in less than 5 weeks due to my father's recent terminal diagnosis. Steve called me back within 2 days and told me he spoke to his team and they are all on board to make this happen. I cried. Steve sprung into action and started writing down all of my wishes. At this time he brought in Jennifer Fischer. Together they took on all of my EXTREMELY detailed requests. Their cake baker changed their raspberry filling to my liking, they learned how how to serve a 82 pound parmesan wheel to my guests, they graciously gathered truffles, specific seasonings and a slew of wood platters all the while scheduling the fireworks, shuttle buses, tents and bathrooms. They didn't miss a mark. My guests said the food was the best they ever had. They nailed it because they cared. That's what sets them apart from everyone else. I am forever grateful. Steve and Jen, thank you for being the best. I wish for every bride to have the experience i did. Thank you kindly, Kayme and Henry. -
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![Hannah]()
Hannah Sent on 11/06/2019Perfect day! 100% would recommend
Rich’s helped make our day perfect! Everything from special food accommodations to the flow of the night, and service were amazing. I had no worries the day of the wedding and that is all a bride can ask for! Maureen, Erin, and Michelle did a phenomenal job and every one of my guests said it was the “best wedding ever” so I can not thank them enough! -
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![Meghan]()
Meghan Sent on 11/03/2019The Perfect Wedding
We got married on August 3rd, 2019 at Shea's Performing Arts Theater. It was absolutely magical. Jennifer was in charge of our event through Rich's and she was wonderful. She communicated with the venue seamlessly and made the entire experience easy and beautiful. It felt like everyone really cared about how my husband and I were feeling. It meant so much to us. We highly recommend Rich's Catering for any events, especially Shea's. Oh! And people STILL talk to me about how good the food was and how every dish came out hot and at the same time. Excellent!
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