PS I Love You Events Reviews
Reviews
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4.6 out of 5 rating
![WeddingWire Couples' Choice Awards 2024 Winner]()
4.6 out of 5 rating
11 Reviews
93% recommend it
Awards
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Featured
![Stella]()
Stella Sent on 10/30/2023Highly recommend
I had my wedding yesterday, and I couldn’t wait to leave a review to say how impressed I was with PS ILY. Savannah and her team did an amazing job, starting from full planning to coordinating on our wedding day. All the vendors they recommended exceeded my expectations. If you’re looking for someone you can trust and rely on, I 100% recommend PS ILY! Thank you for all of your hard work, and your efforts showed.
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![Rebecca]()
Rebecca G. Sent on 11/21/2023Absolutely Necessary!!!
I was originally on the fense on whether or not I needed a coordinator, but Peyton and Savannah asked all the questions I didn't know to ask. The handled every fire and advocated for me when vendors were not upholding details in the contract that I had no way of remembering. I really trusted their team to set up our day and they proved me more than right. They went above and beyond for me!! -
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![Courtney]()
Courtney G. Sent on 10/29/2023Baby gender reveal
They are very professional. They did all the work I barely lifted a finger. All the guest had great reviews and me and my husband had the best time. -
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![Hope]()
Hope S. Sent on 11/06/2023A Lifesaver Amidst Wedding Hiccups!
As any couple planning a wedding knows, no matter how meticulous the planning, unexpected issues can arise. Our day had more than its fair share of hiccups. These challenges could have easily derailed the day, but the PS I Love You Events team was there at every turn, working behind the scenes to resolve issues and ensure that our day was as perfect as possible.
In the end, our wedding day turned out to be an absolute dream come true, thanks in large part to the dedication and hard work of the team at PS I Love You Events. We cannot thank them enough for their extraordinary efforts in turning potential disasters into moments of beauty and grace. If you're looking for wedding planners who will go the extra mile to ensure your day is perfect, look no further than PS I Love You Events. We highly recommend them to any couple seeking a stress-free and flawless wedding experience. They truly are lifesavers in the world of wedding planning! -
![Frances]()
Frances R. Sent on 07/31/2023Life Saver!
Even though I started out look for day of coordination, I quickly found the need for more planning. They were so accommodating, encouraging, open, and I was able to give them my ideas and relax. I was not disappointed! -
Mya R. Sent on 04/19/2023
Literally a saving grace
P.s. I love you events helped create my dream wedding! I did not think my wedding could have been more perfect. Many thanks and an immense amount of gratitude for Savannah and Peyton!!! -
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![Jossan]()
Jossan M. Sent on 12/31/2023Honest review
We have to Fire this wedding planner, Savannah, 2-3 weeks prior to our wedding for plenty of reasons. You can check-out the attach screenshots of their responses towards us.
UNPROFESSIONAL, INEXPERIENCED, BEYOND EXTREMELY POOR SERVICE
I typically do not waste my time writing a review, but I do want to ADVOCATE on behalf of future brides in Texas, especially DFW area, cause this planners do not deserve to be in the business.
Let’s break it down.
UNPROFESSIONALISM
During our online meeting, you can hear dogs barking, cats meowing, periodically EVERY single time whenever we have a meeting. I understand that once, twice, or thrice this may happen, but it was consistent in a very DISTRACTFUL way.
If you really respect your clients, you should be aware of these things. A professional team cares about the environment during the exchange of conversation and Savannah, the owner does not care at all. They made us feel that they are also doing this on purpose
Savannah, the planner, KEEPS GETTING BEHIND the task, in fact, she admitted that she will be more diligent regarding the wedding tasks. Also, It is very understandable that people are humans and they commit mistakes; however, they REPEATEDLY FORGETTING about the date of the wedding EACH time we have meeting shows lack of attention to details and disrespect. It shows that you are not prepared, you do not seem to care to those details, and you treat the client just like ordinary like other client. If you are their client, how would you feel if they did this to you?
If you are paying more than $2,500, for a full wedding planning service, No one deserves to be mistreated this way. Including FORGETTING the date of your wedding day each time, DISTRACTFUL pets noises EVERY single meeting.
INTEGRITY
During interview process, we always consider our criterias making sure that the planner is the best suited for our wedding. We did not want a planner that is fully booked and has a back to back schedule. This is really crucial for us and we emphasized this prior to hiring. Savannah, LIED to us. PLEASE SEE THE SCREENSHOT of her message to us.
Mind y’all, this response of her telling us that they have wedding to do back to back was sent 3 weeks before our wedding day. She has so many excuses of not getting tasks done timely. She told us they have wedding yesterday, tomorrow, etc.. that is why they respond late.
They told us during interview and hiring process that they do this full time and they do not accept bookings to avoid overload and they COMPLETELY did the opposite. Now, they are telling us they forgot to do things for our wedding due to their busy schedule.
If you are doing a business like this, you are completely ACCOUNTABLE for the task needed to be done. During the entire wedding planning process, I, the bride was the one searching for vendors. I have to tell Savannah, EVERYTHING, Who to e-mail, what to e-mail, and when, so Might as well be your own wedding planner. Again, future brides, I wanted you to have the best experience and not go through this. Remember that a tree of banana will not grow an apple. What I’m trying to explain is all these comments are purely true and It will not occur if this was not done to us.
Also, we communicated to her our budget and criterias regarding hiring vendors. She was saying that the vendors she suggested for us were ignored. For example, the caterer, we told her our budget for the catering and all she suggested was waaay more than our budget, then she got upset when we hired a caterer that is within our budget. She claimed that she research all the vendors when she researched it too late and it is not within our criteria. Again, she DOES NOT KNOW how to listen. Also, has her own preference.
Above all, She DOES NOT LISTEN or CARE what you prefer, she insist of what she wants over your preference. For example, I wanted to do a clock décor for ceremony and she questioned it, what the meaning of the clock was? Like she does not agree with it. I mean, that’s what the bride prefers. Also, she was claiming she researched some traditions of my culture and she was excited when she did not do anything. She left my husband and I do the entire planning.
Of course we want to be involved in our wedding, but we needed guidelines. I was asking her for guidelines regarding wedding timelines and all she did was copied and pasted it from canva templates. AGAIN, VERY INEXPERIENCED, NOT KNOWLEDGEABLE. If your wedding planner just copied and pasted what you need from Canva platforms, then you should not be paying thousands of dollars for this, might as well do it yourself. Copy and paste wedding timelines or create your own. You need a wedding planner who is knowledgeable and helpful.
ABOVE ALL, You need a wedding planner that treats you how you want to be treated NOT how they want to treat you. This means, you want an above and beyond service, not just like an ordinary customer. I get it, welcoming the guest, organize, but it is more than that. They treated us very poorly just cause we are younger couple. You need someone who is experienced, the one who has lots of exposure to different age, cultures, and traditions. Not just having someone making sure everything is done(obviously, She did not contribute anything)
I’m saying is not just some team who cleans up, but beyond expectation.
PS I Love You Events's reply:
Hi there!
We are happy to clarify this situation. I apologize that you feel like you did not receive a good quality of service.
However, phrasing it as if we were fired rather than stating that you asked for a change in planner due to personality conflicts is painting a false narrative. We have an entire document folder of emails that were responded to and handled by Savannah. We also gave you multiple alternatives that you were unhappy with, which resulted in a default cancellation of the contract.
- We have carried ourselves professionally and directly. We have never had a single other person complain about how we communicate. Many brides see that we go above and beyond. There is a reason that all of our other reviews are 5 stars. In fact, even after the contract was terminated, we drove over 2 hours to bring you decor TWICE that we kindly stored at our home instead of making you pay extra to bring that with you from out of state.
-We noticed you left out where you spoke to Savannah like she was less than human. She was met with passive aggressiveness and being told she wasn't doing her job multiple times while then being shown she did in fact due the task that was asked.
-Never did we EVER make a promise to not take on additional clients after we signed a contract, nor did we get paid enough to not accept additional clients. In fact, you didn't even pay full price for the full package. Every step of the way we communicated as thoroughly and professionally as we could your expectations vs. the reality. You had a champagne dream on a beer budget and we tried our best to carry out that dream for you and meet your goals.
-I am sorry that you felt dismissed or disrespected when we questioned your decor choices, however there is absolutely NO JUDGEMENT on what decor you want. It is our job to help guide you not only in budget, but in vision. If there is something you are not in love with, we want to help you to not do everything and the kitchen sink if that isn't your goal. If you are in love with your choices, this also helps us to make recommendations for you in the future and helps us to gain insight on what is important to you. Originally we were told you wanted a renaissance/fairytale wedding. It then turned into more of a princess/fairytale wedding. There was a huge variety of things that you wanted. All doable, but only on a certain scale as your budget for decor was modest. If we do not know why something is being incorporated and how important it is to include it, then we do not know how to guide you or where to cut in the event that your budget doesn't allow for it (which we ran into quite a bit with your wedding).
- Savannah was constantly gathering quotes and reaching out to vendors for you, you decided you did not like them and gave no reason as to what was wrong with them, which limited her on being able to gather better quotes. You have a very particular taste and style which we are happy to accommodate, but you never gave any direction as to what was wrong with vendors. We are happy to show the emails.
- In the screenshot you attached, you did not include that
1. We had already terminated the contract with one another.
2. Peyton on her personal cell phone IMMEDIATELY responded to you stating that we did not CHECK OUR EMAILS over the weekend due to working other clients' weddings.
You are the very first clients we have had that have had an issue with us having business and a life outside of your wedding. Savannah was sick in bed barely able to talk and STILL hosted a meeting with you with our assistant to make sure you did not feel neglected.
-Every time we attempted to set a boundary with not responding outside certain hours, days off (which are limited to once a week for each staff member), and when Savannah moved houses (a single week nowhere near your wedding), we were treated as if we were being disrespectful or rude. A full package does not entitle you to unlimited access. We were especially accommodating due to the time difference and work schedules, having met as late as 9pm our time which many would agree is more than reasonable.
-If you had an issue hearing barking occasionally, we would have liked to been made aware of that at the time so that we could schedule to have our meetings in a starbucks or library. We make it clear from the beginning that we work from home and do not have a tangible office as we are a small business. We have been abundantly flexible with all of our clients who have communicated their preferences from meeting in our car, to coffee shops, restaurants, and have even invited clients into our home! A lot of our issues boil down to a lack of communication of preferences.
-We were given a to-do list and we set out date ranges of when it would be completed. We have a spreadsheet that we custom made that had to-dos AND when they would be accomplished. You constantly asked Savannah if she had completed it yet (before when it was dated to be complete) and then was upset if she said no BEFORE THE DUE DATES that were attainable and agreed upon by both parties. Most of these dates were also arbitrary. A lot of the dates were also dependent on other vendors performing their tasks that they did not complete on time and were not recommended vendors of PS I LOVE YOU. (In fact, you did not go with a single vendor that we had worked with and recommended). ALSO, you the couple made changes CONSTANTLY within the spreadsheets last minute and then would be upset that we did meet the new date with sed changes. It is not a realistic expectation especially for non emergencies.
-Savannah did research the Philippine culture, but still needed to ask questions as this was a mixed culture wedding because one party was American and the other was Philippine. Also, it would be completely arrogant and ignorant of us to assume anything just because we did some research on your culture.
-This was not that young of a couple. In fact, Savannah is younger than both of the parties involved... I am not sure where this is even coming from.
-Savannah created templates on both google sheets AND canva HERSELF. We use the same template for each wedding and customize. It does not makes sense to make an entire spreadsheet or canva document from scratch for every wedding when they all have the same basics. We communicate in all initial meetings that we have a pre-made spreadsheet to be filled and a binder on Canva that we created for the day of.
-Peyton called a month prior to the wedding after seeing the bride speak to Savannah disrespectfully via text and email. When she called and asked what the issue was with Savannah, there was no actual reason. We were told that she wasn't "proactive" enough due to not beating the due dates. To ask us to beat the due dates given that we set out ahead of time together is not a realistic expectation and dare I say, wack.
On behalf of PS I Love You,
We do not respond to emails or messages while we are at other events unless it is an emergency out of respect to our clients. We custom make all our templates for the sake of consistency, but we add and take away based on each event. We have had plenty of clients give us constructive criticism, but there was no changes we could have made to appease you. We ask a million questions and never make assumptions so that on your wedding day we can advocate for you. We were even complimented by you for advocating for you to your venue and not let them tell you "no" to things they were capable of accomodating. Our job is to guide and make suggestions- ESPECIALLY for anything above a base package.
To say that you had to "plan your own wedding" when we gathered vendors, made MULTIPLE floor plans to scale, created the timeline that you changed every other day, and created your binder/vision board is more than insulting, but untruthful. Your lack of consistency does not equate to a lack of professionalism or capability on our end.
Happy New Years, we still hope you both have a happy marriage and do not wish ill will on either one of you. We hope your day was beautiful. -
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