Pazzo's @ 311 Reviews

Pazzo’s exceeded expectations in every single way. From our initial visit, we felt attended to, and listened to. Carmen was the coordinator we first spoke with, and we felt immediately at ease with her knowledge and expertise. After signing, and having our HUNDREDS of questions answered, we learned that Carmen was retiring. With much hesitation, we met with Rali to ensure nothing was lost in translation and our worries were immediately erased. She GETS it all and never made us feel bad for bombarding her with questions, taking dozens of pictures, or dropping in unannounced to measure things. The food was amazing. The Pazzo’s staff was on top of everything. The space is stellar and incredibly elegant. They allowed us to drop things off 2 days before (including 100’s of cookies), literally assemble the centerpieces 1 day before, and helped our family pickup all our items the day after. From this type A project manager, I could not ask for a better professional to plan our wedding, if I had to do it again, I would trust Rali and the Pazzo’s team wholeheartedly.

azzos is a hidden gem of a venue in chicago for a city wedding with gorgeous architecture and food on site. We had a March 2024 wedding there and it comfortably fit 250 guests and a band on the dance floor. The Pazzos staff is very friendly, accommodating and was flexible in working with us on anything we needed from out of town - ranging from extra frames, easels and provided all the things empty venues don’t have to offer.

The food portions are generous, the appetizers and entrees all taste incredible and they even included signature drinks in our package. Rali, the event coordinator at Pazzos, is attentive and detail oriented especially leading up to the big day. She has both a vision and recommendation on any questions based on previous events hosted at Pazzos.

Our hotel block was right across the street for out of town guests at the Canopy Hilton, offering phenomenal rates for Pazzos weddings. Parking is also available on site which was important to local guests. We’d highly recommend Pazzos for the downtown convenience, quality and ease of hosting.

The team at Pazzo's 311 made my wedding day on October 16, 2021 absolutely perfect. If you're looking for a beautiful and unique space in the heart of downtown Chicago, Pazzo's in the vendor to book!
When we realized that we would need to postpone our wedding that was originally scheduled for October 2020, Faye and Carmen made the process incredibly easy and put my mind at ease about moving the date. Having people so helpful and supportive during that difficult time made rescheduling so much easier.
Rali was our main event coordinator, and I cannot say enough wonderful things about her. She is professional, organized, responsive, and so incredibly kind. She ensured that our wedding was perfect. Rali provided so many helpful suggestions about the flow of the evening, decorations, and overall set up. We dropped off our decorations with some photos and descriptions of how we envisioned things to be set up, and when I walked in on the day of the wedding, everything was set up EXACTLY how I envisioned it and looked even more beautiful than I could have imagined. Every little detail was included.
The food was also absolutely delicious too. We had 4 different appetizers, and Pazzo's kept them coming. People definitely got their fill during cocktail hour. We had three meal options: steak and chicken, orange roughy, and eggplant parmesan. Guests compliments the food all night. They were extremely accommodating of our guests dietary restrictions including vegan, gluten free, and nut allergies. Rali also provided us with a late night pizza option, which we set up along with slices of cake and coffee at the end of the night. It was a huge hit! After the wedding, Rali even emailed me some photos that she had taken of the event, which was so kind and went above and beyond.
If you're looking for a venue in downtown Chicago, I cannot stress enough that you should choose Pazzo's They have years of experience in the wedding industry, and it shows in their professionalism, support, warmth, and organization. My day was perfect, and a huge part of that was because of the amazing team at Pazzo's!

I cannot say enough amazing things about Pazzos as a wedding venue!! We had our wedding at Pazzos in July 2021 and I was absolutely blown away at how flawless everything went. The food was amazing, the space is breath taking, the service is top notch, and not to mention the event coordinator, Rali, is an absolute rock star!!!!! Our guests couldn’t stop raving about the food and venue. They are very responsive and helped us have our dream wedding!!! Look no further ♥️

My fiancé and I were forced to cancel our wedding which was supposed to take place on Sunday, March 22, 2020 due to the Governor of Illinois’s restaurant/bar closure order issued on Sunday, March 15th, 2020. Our wedding venue was a restaurant called Pazzos located at 311 S. Wacker Drive in Chicago. We decided to officially cancel our wedding on Sunday, March 15th, 2020 after the announcement and emailed Pazzos to communicate that the same day. We then received a call from Jaser, the general manager of Pazzos, on Monday March 16th at approximately 9:30am when he communicated to us that we could either reschedule our wedding to another date or receive an entire refund except for our initial deposit of $2,000. The previous Friday, March 13th, we had paid the remainder of the cost of the wedding, so the wedding was entirely paid for at that point. After the telephone conversation on March 16th, we emailed Pazzos to say that we would like to reschedule in a year and have a 1-year anniversary party in March of 2021. We received an email in response saying that they would go over a new menu in the next week or so and figure it out together. After that email from Pazzos, we never heard back from Pazzos about rescheduling our wedding.

After many calls and several emails over the next week and a half, (Monday March 23rd and Wednesday March 25th) with no response from anyone at Pazzos, we finally received a call from Carmen at Pazzos on Wednesday March 25th who connected the call to the general manager, Jaser. During that phone conversation, both Carmen and Jaser attempted to backtrack on everything that they had said to us on Monday March 16th. They continuously stated that we had “misunderstood” their initial call and wanted to “clarify” that they would have to speak with ownership about any refunds. They were under the impression that we had agreed to reschedule to a new date next year even though they never stated that in an email and never sent any type of new contract or communication regarding rescheduling. At the end of this phone call, we asked for the contact information for the “ownership” that they continuously referred to and I received the email for Rocky Aiyash, the owner of Pazzos. The same day, on March 25th, my dad emailed Rocky Aiyash and explained the situation. Rocky Aiyash responded the same day, March 25th, and said that he would need “a couple days” to respond to us and assured us that he would respond. For 5 days, we did not hear anything. On Tuesday March 31st my dad emailed Rocky Aiyash again asking him to respond to us and to return our deposits. Rocky Aiyash responded and stated that he was still working on the disposition, was seeking state and federal aid to keep the doors open, and did not have a resolution yet. My father offered to structure a payment plan and stated that we wished to hear back from Rock Aiyash by Friday, April 3rd. Today is Friday, April 3rd, and we have not heard from Rocky Aiyash since Tuesday March 31st. After googling Rocky Aiyash, we found out that he has previous legal issues. It has now been almost 2 weeks since the date of our fully paid for, cancelled wedding, and Pazzos has not returned a dime nor offered to solidify a rescheduled date.

I cannot say enough good things about Pazzo's and Fay, the onsite coordinator! Several venues in Chicago required a lot work - bringing in chairs or tables or catering or buying all your own alcohol. While some brides like making those choices, I was planning my Chicago wedding from Boston, so I was looking for a beautiful venue with great food in one. I luckily found it in Pazzo's - and all for a reasonable price per person.

First off, the space itself - wow. The building is located right next to Sears Tower, and for out of town guests, it's really exciting to be so close to an icon. The room has high 75+ foot ceilings with a gorgeous atrium. This is where we ate dinner. The cocktail hour and dancing happened in the Pazzo's restaurant (to be near the bar, of course)! After I looked at other hotel/banquet rooms with few windows and saw Pazzo's unique space, I knew it was "the one."

Fay was so responsive and easy to talk to. She has been working at Pazzo's for 20+ years, and you can tell she is an expert when it comes to weddings. It was so reassuring to have her throughout the process. She was also very flexible and truly wanted to help you out and make it the best day for you and your guests! I also needed to bring in decor two days prior to the wedding (as opposed to the day before) for logistical reasons, and Fay let me store 220 pumpkins, 11 lanterns, the favors, name tags and more in her office.

The food was also top-notch. I have been to 30+ weddings in 5 years, and some weddings have dry or cold food. Not with Pazzo's! Everything was so tasty and the food came out very quickly. (FYI, I am a salmon eater through and through, but the filet/chicken combination was incredible and a crowd pleaser! We did also have the salmon, and I heard from guests it was also wonderful.) The late night pizza was definitely also appreciated :)

They were also very accommodating with allowing us to bring in desserts from a family bakery. They set up the table beautifully.

Finally, the bartenders were always moving and no one was ever at the bar waiting long for a drink - which everyone appreciates :)

You will not regret having your restaurant at Pazzo's! (Also, my mom was very insistent we have good food, so we actually ate at the restaurant prior to signing the contract. It's a great way to sample the filet, chicken, salmon entrees before you put down the deposit!)

Thanks, Fay and Pazzo's!!

Fay was amazing during our wedding experience. She worked with our needs and went above and beyond for us. We loved the venue. It was a real dream and people were raving about the food & venue space. I am so happy we got married there!! We had the time of our lives!

The only thing I would note:
Make sure your DJ knows how to work with the large space and atrium. We told our DJ about the space and he said it would be no problem. People were able to hear the music but not the speeches. If you have people sitting on top you will need speakers up there as well, and possibly behind pillars for the speeches.

Again, it was a magical space to get married

I can’t say enough good about working with Fay, Carmen, Jaser and the entire crew at Pazzo’s 311 for our wedding. The venue is beautiful, the food was great and the cost compared to other venues in and around Chicago was extremely reasonable.

Just had our wedding there this past weekend, it is a beautiful venue with great food. Worked with Faye who organized the event and she was great, reliable and flexible. (did I mention we only started planning 3 months before!). Highly recommend!

Pazzo's at 311 is a spectacular venue. Deciding to have our wedding here was the best decision we made.
We fell in love with the art deco drama of the space.
The service provided specifically by Faye was unmatched. I am so grateful for her patience and grace; in addition to her quality and experience.
Both our ceremony and reception were held at Pazzo's and they do a great job managing both events.
We rented table cloths and napkins from another provider however we used Pazzo's chairs, chargers, silverware and glassware.
I read previous reviews about the tastiness of the food and some of my guests echoed similar sentiments.
Thank you Pazzo's for being everything we asked for and so much more!

We recently had our wedding at Pazzo's , and it was everything that my wife and I could have hoped for.

Location- Its convenient downtown Chicago location made it very easy for our guests to attend from neighboring hotels. Additionally for those that chose to drive to the event, there was an adjacent cash parking lot , which is rare for a downtown wedding.

Venue- The venue is beautifully decorated with marble and has an scenic open view atrium with an impressive Greek statue as a backdrop.

Food/Bar- everyone ranted and raved about how much they enjoyed the plated dinner. The filet mignon was perfectly cooked and the chicken vesuvio was flavorful. The open bar service was fantastic.

Service- the best part of Pazzo's is the service. Fay Sweeney is the crown jewel of the operation, very attentive and polite. Additionally, all of the other staff members were very prompt and attentive with their service.


If youre looking to have your wedding in downtown Chicago, then Pazzo's cant be beat. (Venue, service, food, location, offers the best value price point when compared to other downtown venues)

Pazzo's is everything you could hope for in a wedding venue! Fay and the rest of the staff made the planning and executing of every detail of our big day a smooth and enjoyable experience.The entire team made us feel welcome, relaxed, and valued. From our first tour of the venue until the final hours of our big day, the staff made sure that our wedding was a seamless, elegant, and memorable experience for all of our guests. My husband and I are beyond thrilled with how the team at Pazzo's turned our personal vision into a beautiful reality!

We loved our wedding at Pazzo's ! Everything was beautiful and went smoothly all night long! It’s such a unique and beautiful place for a wedding. We got so many compliments about the beautiful atrium and the delicious food! Highly recommend!

Pazzo's is a great venue with a great staff, coordinator and food. They are very accommodating, from rehearsal a day before, to the wedding day, tasting and everything in between, it was a pleasure working with them. Fay is very attentive and she will help any way she can to make your wedding day perfect.

Faye and the entire Pazzo's staff were so easy to work with during the entire process and so flexible and attentive on the day of the wedding, we're so grateful for all of the work they put into making our event special and stress-free. The food was fantastic, the drinks flowed freely and everybody went home happy. Of all the venues we saw in the downtown Chicago area, nobody had Pazzo's combination of unique beauty and value. Get married there!

During our search for wedding venues, we ended up stumbling across Pazzo's @ 311 on wedding wire. It was the last venue we looked at, because as soon as we arrived and met with Fay, we decided to book and move forward with Pazzo's. Best decision!! First of all, the venue is absolutely gorgeous, and the natural lighting that comes through from all of the windows in the atrium is wonderful, Fay is amazing, and coordinated everything, she was responsive, patient, and professional. Also, the whole team the day of the event was wonderful, and everything went seamlessly. We were so happy with how everything on our wedding day turned out. You won't regret booking your wedding day at Pazzo's!

Faye (Pazzo's coordinator) is amazing! She was super responsive and extremely flexible. She managed to keep my mom calm and made it so easy for me (was planning this from out of town) during the whole process! On the actual day, Faye helped oversee all the vendors set up a beautiful ceremony and reception space. She even helped us pack up our cards. We are getting some many compliments on the venue-all those windows, tho-and the delicious food!

I think the best decision I made regarding my wedding was to have both my ceremony and reception at Pazzo's. The venue is stunning, with a giant atrium that gives a beautiful view of the city, including the Willis Tower. My out-of-town guests were raving about how gorgeous the venue was for days after our wedding. The food was also amazing. We were able to serve a paired entree, which our guests loved. The filet was especially delicious, as were the big and colorful antipasto platters that were set at each table. I also found Fay, Pazzo's wedding coordinator, to be very easy to work with. She was responsive to my calls and emails and has a lot of experience in the wedding industry. She provided good advice and was helpful as we planned our wedding. Our wedding day was perfect -- no major mishaps and the day turned out as well as I could have hoped for! I would highly recommend this venue to any Chicago bride.

everything was perfect! very flexible and willing to do whatever they can to make everything run smooth.

staff & service are wonderful as well.

Avoid this place at all cost for a wedding venue! We attended a wedding here and what a disappointment!
Our taxi passed it up since it looked like a government building from the outside entrance.
Once inside it appeared to be a large hollow atrium where all the tables were placed as an afterthought.
Same with the chairs placed during the ceremony, everything echoed terribly against the fake looking marble walls and pillars.
They were understaffed with only two rude bartenders for several hundred guests waiting in mile long lines for 3" cups all filled with so much ice, there was barely anything to drink, we kept going back in line for more. Then stopped serving even with a long line in front of them.

Finally the dinner was served by hurried staff throwing plates in front of you with only two entries to chose from, both were worse than cafeteria meals, overcooked with soggy vegetables, there was nothing Mediterranean about it.
No wait staff to rely on, just grunts throwing plates around.

Whats worse, hours before the wedding ended, the staff started packing up the tables so unsuspecting guests would return to find their table gone and belongings scattered around. This was the worst wedding venue we have ever attended, don't fall for the fake marble atrium, it takes more to make a good wedding.

Pazzo's is an amazing venue, absolutely breathtaking even without a wedding set up in the space. Fay is great and we loved working with her. She was so hopefully and responsive during the entire process. She gave our wedding great attention and detail. All of our guests are still telling us about how amazing the venue was and that they loved the food and dessert. We would not change a thing about our wedding, everything was amazing! We would recommend Pazzo's and Fay to anyone looking for a wedding or special event space.

We got married at Pazzo's in Spring, and worked with Fay, she was amazing. Her communication was prompt and top notch through the entire process. Made us feel like she cared and actually listened to what I had to say or what questions I asked. The service was amazing, staff was great and treated our guests to high class service. Everyone loved the food too. We kept the look and decorations simple since the venue itself is already classy and elegant. Wonderful night.

Everything about our wedding at Pazzo's was amazing. We had both Ceremony and Reception there and everything came out better than what we expected. We love Fay, she's such a kind person and was always willing to help and work with us. The food was delicious and the service was great! Thank you Fay and Staff!

Great location!! Fay is amazing and super responsive. The venue itself is beautiful and has that WOW factor we were looking for! Can't wait for our wedding here!

Fabulous!!! Absolutely Breathtaking!! Pazzo's @311 is a one of a kind wedding venue!
Fay helped us plan a dream wedding for our daughter. She was extremely helpful and did everything with a smile and with ease. Food was delicious and prices were very reasonable for a Chicago venue. I would HIGHLY recommend this venue!!