Omni Richmond Hotel Reviews

Our experience with MaryBeth Bunge and her incredible team at the Omni Richmond was nothing short of exceptional. What began as hosting only our cocktail hour turned into a last-minute decision, less than two months before our wedding, to move our reception to the Omni as well. MaryBeth and her team welcomed the change with such grace, professionalism, and warmth that it immediately put us at ease during an otherwise stressful time.

From start to finish, the service was truly top tier. MaryBeth is an absolute joy to work with, responsive, kind, organized, and genuinely invested in making sure our day was perfect. She and her team went above and beyond in every way, even navigating and supporting us through working with an extremely difficult outside vendor. Their patience, communication, and professionalism in handling the situation exceeded all expectations. I could not imagine a team dealing with it any better.

Our wedding day was seamless, beautiful, and unforgettable, and so much of that is thanks to the Omni Richmond team’s dedication and care. If you’re considering hosting your wedding at the Omni, I cannot recommend it highly enough. They made our experience extraordinary, and we are endlessly grateful.

Our experience with the Omni Richmond was perfect! We knew our event could be a little difficult since it was a destination wedding and we were going to be in town to help sort out the details however The Omni made it feel effortless. We had great experiences with the wedding planning process and the day of was flawless. We truly had such a great experience!

We had our wedding block at the Omni and the process was super smooth from start to finish. They helped us gauge how many rooms to get, track our bookings over time, hand out welcome bags to guests, answer questions and communicate things to guests as needed, and even left thoughtful touches in the rooms. The hotel itself is very comfortable, has a pool/gym as well as a bar/restaurant and Starbucks on site, and you're in the heart of downtown Richmond right by lots of good spots to eat and drink. Perfect as a place to gather people, and they have events every weekend so they know what they're doing!

My husband had our reception very recently at the Omni in the Magnolia Room for under 50 guests.

The room was absolutely perfect for the smaller wedding size, however, it could certainly hold a larger wedding as well. The entire Omni team was very responsive, attentive, and helpful from touring the venue all the way to the reception itself.

The hotel is beautiful, the venue was stunning, the food was absolutely delicious, and it is of course so helpful to have food, tables, chairs, linens, plates, etc. provided all by the venue.

Everyone really went over the top to make sure that we had a special and memorable day.

I had my wedding at the Omni this past weekend, and everything from the food to the level of service was top notch. MaryBeth is the most amazing coordinator the Omni could appoint to help the bride and groom. She was knowledgeable, kind, prompt & super excited to help in any way. She even few in a few surprise extra touches to make our day very special. If I could get married all over again, I would choose the Omni. My guest had nothing but great things to say about the food and the ambiance. 10/10!!

We had our wedding reception in the James River Ballroom that included a cocktail hour, plated dinner, and open bar. The ballroom is absolutely gorgeous and is the perfect location for a modern, upscale wedding. The food was spectacular--all of our guests raved about each dinner option that we had. And for a plated dinner, all the dishes came out hot, which is rare for such a large event. In addition to having our wedding reception in the ballroom, we also stayed the night in the hotel Friday and Saturday night. The rooms were beautiful, modern, and accommodating, and the hotel even gave us the Presidential Suite COMPLIMENTARY on the night of our wedding. The staff at The Omni was fabulous from the first phone call we made to the last email. The event coordinator was incredibly helpful and flexible and went above and beyond to make sure we had the wedding of our dreams at a price we could afford. Thank you to The Omni Richmond Hotel!

The Omni is a VERY beautiful venue. There were many lovely places to have photos done. Mary Beth Bunge, the wedding coordinator was amazing. She was always there when we needed her, and guided us through the whole process. She also gave us advice when we needed to make choices. Rusty Farmer helped us through the process of booking the rooms. and did a great job. Everyone was warm, personal, and friendly as well as professional. The food and drink service was perfectionI can't imagine our wedding being this wonderful anywhere else!

Marybeth did an exceptional job!

We held our rehearsal dinner at the Omni Richmond. The entire experience was amazing and effortless. We had the pleasure of working with MaryBeth. She is very kind, professional & organized. Her & her team did a wonderful job creating such a beautiful event.
We also had to move our date multiple times due to the pandemic. The team at the Omni was very accommodating & made each date change effortless & stress free.
I would 1000 percent recommend holding any large event at the Omni Richmond.

We chose the Omni for our wedding almost 5 years ago. From the very beginning, MaryBeth was wonderful. She showed us the layout and we selected our room for the ceremony and reception as well as had an amazing tasting and finalized our meal. When the day of the wedding arrived, she made sure we had everything we needed from the suites to get dressed, valet parking, attendant for the wedding party, etc. After the ceremony we had a cocktail hour for our guests while the room was being flipped for the reception. With us having guest from out of town, we wanted a venue thay could accommodate the wedding and reception. People still talk about our wedding to this day. We recently went back to the hotel for an early celebration of our anniversary. Once again MaryBeth was amazing. She helped me reserve a suite and we were able to have the Chef duplicate the menu from our wedding!. It is because of MaryBeth and the Omni staff that we keep coming back. Would highly recommend!

We worked with Rick and Charlene to accommodate our guests during our wedding weekend and to organize a farewell brunch. Both Rick and Charlene were very easy to work with and patient with our numerous questions. In addition, the hotel is beautiful, centrally located, and the rooms were clean and comfortable. Highly recommend having future couples stay at the Omni and host a wedding event with them!

We used the Omni Magnolia room for our Pre-wedding party (rehearsal dinner), and they were great! It was a good value, MaryBeth was amazing with keeping us on track and up to date, and the execution was wonderful. We had a great time! The staff was friendly, helpful, the food was delicious, the AV setup was easy, and everything went off without a hitch! Loved it! Would highly recommend, and we will definitely consider for future events.

The Omni made everything so easy for wedding planning. MaryBeth was fantastic to work with. The food was amazing and the space was beautiful.

We had the BEST experience with MaryBeth Bunge and her wonderful team at the Omni Richmond. Throughout the planning process, MaryBeth was extremely helpful, responsive to questions, and always had our best interest in mind. On our wedding day, her team was so sweet, professional, and showed immense kindness throughout the entirety of the night. The food was delicious, the space was beautiful, the dance floor was huge, and cocktail hour was fantastic. My favorite part about working with MaryBeth and her team was that the wedding process was a well oiled machine for them, meaning I really truly did not have to do much to prepare at this venue. This made my day that much more blissful and enjoyable. I really can't speak highly enough of them. 10/10 highly recommend; I'd host my reception at the Omni again in a heart beat. If you are looking for a happy, sweet and kind experience - you'll find it with MaryBeth and the Omni Richmond staff. Enjoy!

We loved the Omni when my sister had her wedding there, so when it was my turn to get married there was no question where we were going to have our reception! I was a little nervous that my family would make comparisons between my sister's wedding and mine but the event manager, Mary Beth, made sure our days were completely different. It is located in the best area for churches and great activities for guests. We had a wonderful time touring the suites and rooms (which were newly renovated!). Mary Beth and Hala made sure our guests were going to be comfortable and that my husband and I would get VIP status, which we totally did. The tasting for our reception was amazing, the Chefs James and Nick were able to tailor the menu to the Italian theme that we were going for and our guests (many whom were Italian) RAVED about how great the food was; people are still talking about it 4 months after! They even worked in a special dessert for us, cannolis, which were AMAZING and were gone within seconds after dinner! Before the reception started, we were able to have a special moment to view our decorations and practice our first dance before our guests entered. During the reception, we didn't have to go through and get our own food, Shan Shan, Shawn, and Ian made sure our glasses were filled and we had food on our plates. The little bumps we did have, were swiftly taken care of without drama or argument! It was just a wonderful experience, Mary Beth and her team at the Omni really goes the distance for their couples!!

Great experience with MaryBeth Bunge and her staff. Great person, great hotel, great food, great value! Thanks again!

The Omni was great location for a wedding. Everyone was great!

Our journey with The Omni of Richmond began in February 2017 when my fiancé (now wife) Amanda and I started looking into wedding venues for our reception this past June 23, 2018. I was joining a Greek family and we knew that we needed at least 200+ seating for the reception. We had honestly looked at a few other vendors before we ended up at the Omni and immediately we were drawn to Marybeth's positive and upbeat attitude! Her genuine smile and caring nature toward us are the reason we chose the Omni from the start! Although her main goal was to satisfy my wife and I, she extended her hospitality to our entire family! In a way she is now part of our Big Fat Greek Family and the Omni is truly blessed to have such a valuable asset! Thank you for everything you did Marybeth! I could keep going with all the things she did to make our day special but I can't fit it all on just one survey! We wanted to thank a few others that we remember seeing and working with and I will send a separate email to Marybeth giving more details. Room Coordinator Hala Rizk , Chefs James, Nick and Johnny , Banquet Captains Ian and Shawn , Bartenders Eric "Dougy", Stephanie, Sammy and Kenny, and all of the servers! Bellhops Eddie and Clovis, front desk staff and even valet staff! Great job everyone that was involved and THANK YOU all so much for making and being a part of the best and most memorable day of our life!

I cannot say enough positive things about Mary Beth and her team at the Omni Richmond hotel. From the first point of contact to the morning after our reception I felt like our wedding was the top priority every step of the way. Mary Beth went above an beyond giving 110% to ensure that I was comfortable and happy with each decision we made. In fact, I was largely out of state for most of the preparation and Mary Beth ensured that I was still able to approve everything within the few days I was in town. It is all in the small details: an additional food tasting, fast reply to emails and phone calls and being present even when I am sure she had 1000 other things going on! I am sure there are other beautiful places to have your wedding all over Richmond; but the Omni and Mary Beth's team will ensure that it is a relaxing, joyful and beautiful experience. I am blown away!

When we were shopping around looking for a venue for our daughters reception all of the looking stopped once we met with Marybeth! We instantly fell in love with her enthusiasm, professionalism and her flexibility! There was nothing this woman couldn't do! She made us all feel like we were royalty! Her suggestions and personal touches meant so much to all of us. She not only took care of the bride and groom, as if they were her own children, but she made sure to take care of their parents and even better care of yiayia! We rented three banquet halls for various events throughout the weekend.. Every one of them was perfect! I can not thank her enough for everything and kudos to the Omni for having such a WONDERFULLY FABULOUS coordinator!

Marybeth Bunge and her staff were very helpful in planning and executing a rehearsal dinner for my family. Shawn McClintock was Banquet captain and everything that MaryBeth and the Omni provided were first Class!

My wife and I had our wedding reception in the Omni's James River Ballroom, with a cocktail hour in the prefunction outside the ballroom. The wedding party had full use of the Roanoke room for the entirety of the day. The experience was, overall, fantastic. The hotel rooms had recently been renovated, so our guests were extremely comfortable. My wife and I, as well as our parents, received complimentary welcome platters & water delivered to our room on the first night of our stays. Whenever we had issues, however minor, they were addressed immediately. As an example, a coat rack was delivered to the Roanoke room for the groomsmen within 5 minutes of making a request.

The venue was beautiful & spacious, and our guests could not have been happier. The food was wonderful and our bartenders were courteous. In all, our reception was everything we wanted it to be. The only negative throughout the experience was likely the result of a staff change in the week before our wedding: the room block coordinator left for another location, which resulted in confusion with who received welcome bags, and which ones. That said, the issue was a minor hiccup in what was otherwise a perfect weekend!

The Omni was amazing, but even more so than the hotel was MaryBeth Bunge. She helped with everything and couldn’t have been a better support system for our wedding.

We had our daughter’s wedding at the Omni Richmond this past weekend in the James River Ballroom. MaryBeth was our coordinator and she was fantastic! From the early planning, and all the way through she was so detailed and professional. She made it easy for me! The ballroom is gorgeous and the entire staff that evening was friendly and helpful. Our room coordinator Jessica did an excellent job orchestrating our group that stayed, over 60 rooms.
Really, in Richmond, the Omni was the best place to host our daughter’s wedding! Highly recommend!

MaryBeth was an absolute pleasure to work with. I had a 40th Anniversary Party for my parents, and MaryBeth was there every step of the way - from conceptualization, to planning, to the actual event. She made the process seamless. My parents both commented that the event was the best day of their lives. I can't thank her enough for all the assistance she provided.

I can't imagine our wedding planning process without MaryBeth and the Omni staff. MaryBeth was not only knowledgeable about the Omni and the overall wedding industry, but she was flexible and worked with us to fit everything into our wedding budget. Her expertise and input was so integral to the wedding process. The Omni staff during our wedding weekend were so friendly and accommodating. They helped my family with valet parking and handicap access for my grandfather. They let me set up some of the wedding decor early so that I could fit everything in our timeline and they helped pack up everything after the wedding to make it easier for all of us to head out after the wedding. We could not have asked for a better experience or team to help host our wedding weekend. I would highly recommend using the Omni for any event!

I had the pleasure of working with Marybeth on a 450+ person event at the Omni this past year. She was incredibly organized, friendly and responsive, and extremely professional the entire time. I do not believe I could have organized such a fantastic event without her help. The Omni is a wonderful venue for large events and their biggest asset is in Marybeth. I will absolutely use her services again in the future.

MaryBeth and team were fantastic! Made our wedding after party perfect.

Working with Marybeth was truly a pleasure. She gave me an awesome deal and helped me work within my budget while still preserving the class of a wedding. Honestly a blessing.

Everything was perfect at the Omni !! So glad we chose the Omni for our wedding reception !! The people you dealt with were professional, sincere and so respectful of us and our requests. Food was delicious!! Service impeccable! Couldn’t have been better! Thank you Omni for a wonderful experience and a wonderful finish of our Wedding Day!!

Thank you, The new
Me and Mrs Ally and Will Guthrie

Planning my sister's wedding at the Omni Richmond Hotel was a dream come true! From the very first walk through to clean up, the entire Omni staff was incredible. Especially MaryBeth! She made the planning process so easy with her calm demeanor and flexibility. Whenever we had a question, MaryBeth always had an answer (quickly too!) She made sure that we stayed on top of everything and was flexible with all of our requests. The food was absolutely delicious too- we didn't have one complaint from a guest! I cannot thank MaryBeth and the entire Omni staff enough- THANKS A MILLION.

Omni Richmond Hotel is a beautiful location both inside and out. The recently renovated hotel is the perfect spot to host your wedding while the surrounding area will keep your guests entertained with history, nature, and a fantastic night life. The staff is knowledgeable, professional, and will make sure your special day is everything you dreamed it would be.

I can not say enough about the professional and individual attention we received from everyone at the Omni. Marybeth and her staff made us all feel so special and the wedding was just magnificent! They catered to our every wishes and exceeded our expectation. The food was delicious! Not your typical "catered event food". The guests couldn't stop gushing about the weekend and how great it was to be in one place. I highly recommend the Farewell Breakfast on the balcony. It was Top Shelf all the way and everyone was so impressed with the spread as well as the Omelet Chef.

My husband & I researched all wedding venues able to accommodate 130+ in Richmond. We worked with Adrienne and midway through our planning she left her position and we were introduced to MaryBeth (they are able to handle transitions/changes is extremely important when planning so far in advance!). Their priority is hospitality- it's ingrained in their culture; because of this they are gracious to all guests & family!
1. price, it’s an EXCELLENT value. We had a budget of 30-35k for EVERYTHING not just catering/venue. We had:
elegant cocktail space & ballroom
6 food stations (custom our event, literally we sat with the chef- our guests raved about the prime rib/lobster/shrimp/etc)
5 hours open bar
HUGE dance floor, 27x27, everyone could join in the fun
av support
elegant bathrooms (went to some places where this was an afterthought)
2. convenience for guests:
luxury accommodations attached to venue, in the middle of the city, guests were thrilled they could go to their room switch out shoes/attend to kids etc
3. Omni’s staff
These are the people who make sure everything goes off without a hitch so you can enjoy your wedding! MaryBeth went above & beyond ( My mom is type A++ and MaryBeth was able to accommodate her, my family, & make sure that WE, the bride & groom (...also type A, perfectionists as well) got what we wanted.. no small task.
4. perks of Omni
complimentary honeymoon stay at 1 of 14 resorts ** We went to The Omni Homestead the Sunday after our wedding & after the hectic weekend to have a getaway already built in & planned activities was amazing and pampering
- use of presidential suite for getting ready the day of & wedding night- it was so nice to have the space & looks so elegant in all our pictures

Everything felt positive & secure because I knew that if something came up or didn't go as plan MaryBeth & team could handle it in stride and find a solution before guests realized. I highly recommend the Omni and their staff.

My husband and I had our wedding and reception here. It was an Indian wedding, and they were very accommodating of all of our cultural needs, including having a small fire for the ceremony and an outside caterer for the food. Adrienne was so friendly and professional, always available, and quick to reply to even the smallest of requests. She just took care of everything and had ideas and suggestions for anything that I did not know the answer to or hadn't planned for. After the ceremony, the card box got misplaced, which was very upsetting to me when I realized it the next morning. However, the security staff was very understanding of how important it was to me and immediately set off searching for it - and found it!

Aside from the great service, a huge added bonus to the Omni was its location. Since most of our guests were from out of town, Shockoe Slip was just a great and convenient area for them to be in with lots of great restaurants for their other meals within walking distance. We were able to "after-party" with our guests at an establishment right across the street - which was where my husband and I had met!

I was married to my husband Chris in June of 2013 and our reception was at the Omni Hotel in Richmond, Virginia. From start to finish it was an enjoyable experience working so closely with the Omni’s staff to plan every last detail that eventually led to an absolutely perfect wedding reception. The wedding coordinator, Adrienne, was wonderful. Her easy going demeanor and diligent work ethic made the planning feel seamless and the stress levels minimal. She was quick to respond to emails and never seemed over-burdened by the constant contact from my very “Type-A” mother. I can honestly say that I would not have changed a single thing about the reception.

The Magnolia Room was transformed into my dream come true. The additional lighting was very affordable and just right thanks to the Omni’s own lighting coordinator, Darnell. The food was absolutely delicious and the endless options made finding options that best suited our guests an easy task. I had multiple guests tell me that it was the best wedding and reception they had ever been to and I have the Omni to thank for that.

The Omni Richmond Hotel made my wedding day a dream come true. They catered to my every need. It was very organized from beginning to end. Even the wedding rehearsal ran smoothly which they actually run for you! I would highly suggest having your ceremony and reception here. It was very elegant and a day I will never forget. Thank you Omni!

Catering Manager expertise, courtesy and professionalism exemplary; gold standard. Would highly recommend!

My husband and I had our wedding reception in the ballroom at the Omni, and it was absolutely beautiful!! We could not have asked for a better staff to work with. Adrienne had just started working at the Omni as wedding coordinator a few months before our wedding, and she jumped in and made me feel at ease as if I had been working with her all along. No detail was missed! Darnell, A/V Director, worked with our budget and made our lighting dreams come true -the already beautiful room looked even more stunning with lights changing colors throughout the night. And I can't forget the food! We had a sit-down dinner with three options - filet mignon, crab cakes and veggie for 160 people, and the food was made to perfection! We had so many guests come up to us and tell us how delicious their meal was. Hands down, if we had to do it all over again, there would be no hesitation - we would go with the Omni.

We had our reception at The Omni in The James River Ballroom and it was absolutely perfect. We worked with Adrienne who was very professional and always available when we had questions or concerns. She made the day of the wedding stress free as she took care of every detail, even ones I had forgotten about. The food was amazing and the portion sizes were much bigger than expected. We received a ton of compliments from our guests on the food. The majority of our guests came from out of town and were impressed with the overall hospitality of the hotel staff. I would highly recommend the Omni to anyone planning a wedding. The hotel is gorgeous, the staff is very professional and hospitable and is in a prime location.

Jennifer was wonderful and made sure everything was all ready to go. She was readily available and willing to help out with anything. The Omni was very flexible.

The Omni made planning my wedding very easy and low stress - the package options worked perfectly and everything turned out great. They didn't ask a thing of me on wedding day!!! Mary Beth is a true professional and I would highly recommend the Omni for anyone's special day!!!

Everything was absolutely perfect! I would highly recommend the Omni Richmond for a rehearsal dinner location in downtown Richmond. In addition, our guests stayed there and loved the experience. Everyone was extremely helpful and professional. We cannot say enough about how thrilled we were with the Omni and their incredible staff.

We used the Omni for our wedding in February of 2009. The staff was so attentive to our family/guests who also stayed at the hotel. (Literally, everyone traveled in from out of town.) The sales and catering department were very flexible when it came to cutting costs. Our family/guests recieved a four course meal and enjoyed dancing afterwards. This is a beautiful hotel. I would recommend it!

I think the Omni was below par for the amount we paid them. They were difficult and unresponsive and did not do any of the thoughtful extras that other hotels in the area offer. For example, my now husband and I were so busy greeting that we didn't get to eat anything. Most hotels put a basket together for the bride and groom, but not the Omni. Room service closes early too, so we were forced to be waiting for a pizza delivery person in the lobby after our reception. If you're spending the money, go to the Jefferson.

Stay away. They will nickel and dime the life out of you. Any extra charge you can think of (and many that you can't) will be added. The rates for room blocks are more expensive than simply booking separately through a third-party site.

Don't do it. I reserved my hotel block here for my wedding guests. I couldn't have gotten more complaints from my guests. First, they didn't put our rooms together. My whole wedding party was scattered throughout on various floors. Second, the food was horrible. I got complaints that the breakfast was over priced and tasted bad. My new husband and I ordered room service for breakfast and aside from taking an hour to get it, when it did arrive it was cold. So that was $100 down the drain. Third, my guests complained the bartender in the hotel was rude. Rolled his eyes multiple times, huffed and puffed, etc. Fourth, they charged a $50 incidental fee without telling my guests they were doing so. I had two bridesmaids call and ask what the charge (not pending charge, an actual charge) was for. The person they spoke with wasn't helpful and said to call accounting and/or wait a couple days to see if it gets refunded. One of my guests was charged their entire stay TWICE resulting in an overdraft in their bank account. Again, staff was not helpful and rude. It's a week later and they have not resolved the problem. Fifth, mini bar fridge was locked in two rooms so guests couldn't use it. Sixth, CONSTRUCTION!!!!!!! This was the biggest complaint I got. "Why is someone tap dancing in high heels above me" was a text I got at 7:30A.M. on Sunday. I was on the 16th floor and was woken up by the noise but I have kids so I'm used to getting up at the crack of dawn. I continued to get additional texts regarding the early morning noise from several of my other guests on different floors. This makes me so sad because I vouched for this hotel and the extra cost.

My (brand new) husband and I had stayed at the Omni Richmond a few times before and absolutely loved it, it was a special place for us. So, we decided to spend our wedding night at the hotel. Unfortunately, the stay fell way below our expectations. However, the bell hop that greeted us (me still in my big white dress) was phenomenal! I wish I remembered his name. Other than that, everything was pretty disappointing. My new husband went to park the car while I went to the room, and he wasn't allowed back up even though we had just check in. I had to chase down the very nice bellhop and give him the extra key which he then delivered to my new husband. There were drunk people everywhere (from holiday parties, I assume), and upon departure none of the bell hops even offered to help. They did however question my new husband repeatedly on whether he was sure he would be bringing the dolly back down (I mean, what else are we going to do with it?)

Overall, not my best experience at the Omni Richmond.