M&M limousine service inc. Reviews

Reviews

• Amy Sent on 03/20/2017
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  We used M&M Limousine for our bridal party transportation on our wedding day. M&M provided the most competitive quote for what we were looking for. They also had a very easy to use online reservation system and very helpful customer service representatives that answered all of my questions. I received a text the morning of our wedding with the driver’s name and phone number so I could contact him directly if any of our plans changed. The driver arrived on time and was very professional and knowledgeable about how to get around downtown Chicago. We were able to play music and enjoy the best day of our lives stress free thanks in part to the team at M&M. Definitely would use their services again if I ever need it!

  We used M&M Limousine for our bridal party transportation on our wedding day. M&M provided the most competitive quote for what we were looking for. They also had a very easy to use online reservation system and very helpful customer service representatives that answered all of my questions. I received a text the morning of our wedding with the driver’s name and phone number so I could contact him directly if any of our plans changed. The driver arrived on time and was very professional and knowledgeable about how to get around downtown Chicago. We were able to play music and enjoy the best day of our lives stress free thanks in part to the team at M&M. Definitely would use their services again if I ever need it!
• Xiao Y. Sent on 07/09/2016
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  We reserved M&M 32 person bus for basically the whole day. Despite some delay in initial response, communications between my planner and the company went smoothly. They also had the best rates per hour out of the 5 companies I requested rates from. On the day of, the driver was extremely punctual despite the crazy Memorial Day traffic in downtown Chicago and Lake Shore Drive. Our driver was dressed professionally, cordial, and cool and collected. The bus was as pictured on their website - very clean and comfortable. There was even space for my photographer’s and videographer’s equipment in a storage area in the back. My driver even helped pick up my grandmother and children after the ceremony so that they could rest in the bus while we wrapped up family portraits. Great service!! I did not have to do much, which is always great for busy brides. Thank you for making my wedding day run so smoothly.

  We reserved M&M 32 person bus for basically the whole day. Despite some delay in initial response, communications between my planner and the company went smoothly. They also had the best rates per hour out of the 5 companies I requested rates from. On the day of, the driver was extremely punctual despite the crazy Memorial Day traffic in downtown Chicago and Lake Shore Drive. Our driver was dressed professionally, cordial, and cool and collected. The bus was as pictured on their website - very clean and comfortable. There was even space for my photographer’s and videographer’s equipment in a storage area in the back. My driver even helped pick up my grandmother and children after the ceremony so that they could rest in the bus while we wrapped up family portraits. Great service!! I did not have to do much, which is always great for busy brides. Thank you for making my wedding day run so smoothly.
• Alicia Sent on 11/22/2016
  3.4 out of 5 rating

  3.4
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    2.5 out of 5 rating
    2.5
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0
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    3.5 out of 5 rating
    3.5

  For the most part, we had a good experience. Affordable pricing, good customer service leading up, and we really liked the actual vehicles themselves. The only issue we had was some of the drivers were rude to our guests. Also, one of the buses went way out of the way. The hotel and venue were only 7 minutes apart and we heard after the wedding that one of the drivers took 20 minutes to get there and seemed confused and lost. We wish the day of customer service was better. Paying good money for transportation, which is such a key part of the day of coordination, I expected better.

  For the most part, we had a good experience. Affordable pricing, good customer service leading up, and we really liked the actual vehicles themselves. The only issue we had was some of the drivers were rude to our guests. Also, one of the buses went way out of the way. The hotel and venue were only 7 minutes apart and we heard after the wedding that one of the drivers took 20 minutes to get there and seemed confused and lost. We wish the day of customer service was better. Paying good money for transportation, which is such a key part of the day of coordination, I expected better.
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  User1854206 Sent on 10/08/2014
  3.1 out of 5 rating

  3.1
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    2.0 out of 5 rating
    2.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0
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    2.5 out of 5 rating
    2.5

  This limo company came recommended to us by our day of coordinator and multiple other brides. Unfortunately, we were not overly impressed. Our day of coordinator had to make several corrections in the original order as they did not originally get the order down correctly. This was fixed by the day of the wedding. I will say that the transportation was all on time for pick up and drop off. The limos, towncars and shuttle bus were all very nice, clean, and well-kept. The main thing that drove me crazy is that the drivers did not seem to know where they were going despite having the addresses beforehand. If they can work on fixing the communication and mapping, I think they would have been great and received a higher rating.

  This limo company came recommended to us by our day of coordinator and multiple other brides. Unfortunately, we were not overly impressed. Our day of coordinator had to make several corrections in the original order as they did not originally get the order down correctly. This was fixed by the day of the wedding. I will say that the transportation was all on time for pick up and drop off. The limos, towncars and shuttle bus were all very nice, clean, and well-kept. The main thing that drove me crazy is that the drivers did not seem to know where they were going despite having the addresses beforehand. If they can work on fixing the communication and mapping, I think they would have been great and received a higher rating.
• 
  User2265727 Sent on 08/11/2015
  2.5 out of 5 rating

  2.5
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    2.5 out of 5 rating
    2.5
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    3.0 out of 5 rating
    3.0
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    2.0 out of 5 rating
    2.0
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    2.0 out of 5 rating
    2.0
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    3.0 out of 5 rating
    3.0

  Setting up the service was great. The representative was very helpful. When it came time for the event, it was not what we expected. The limo bus was not what it looked like on their website. It was definitely not worth the money. We should have gone to the location to pick out the limo bus. We just thought that for that amount of money it would have been a lot nicer like the other buses we've been on for other weddings. We tried to complain to the company, but the customer service person was very rude and not understanding.

  Setting up the service was great. The representative was very helpful. When it came time for the event, it was not what we expected. The limo bus was not what it looked like on their website. It was definitely not worth the money. We should have gone to the location to pick out the limo bus. We just thought that for that amount of money it would have been a lot nicer like the other buses we've been on for other weddings. We tried to complain to the company, but the customer service person was very rude and not understanding.
• Dana Sent on 07/24/2014
  2.5 out of 5 rating

  2.5
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    3.0 out of 5 rating
    3.0
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    2.0 out of 5 rating
    2.0
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    1.0 out of 5 rating
    1.0
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    4.0 out of 5 rating
    4.0
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    2.5 out of 5 rating
    2.5

  We used M&M limousine service for our wedding (as well as transportation to a cubs game and rehearsal dinner). In the days leading up to the wedding one of the sales people kept giving us contradictory and confusing information, which made planning difficult and did not instill confidence. For the bridal party we had a wedding package limousine and everything went very well. The shuttles for our guests, however, were a completely different story. I was never told that I needed to pay for the shuttle bus in cash the day of the wedding, and had made it clear to the company that I would not be available to coordinate on the day of (since it was my wedding day!). The driver of the shuttle was rude to my guests and demanded payment before she would take them to the church! She did eventually take them but was late to the church and held up the ceremony. She then refused to shuttle passengers after the ceremony (before finally getting my parents involved which led to them missing some pictures). I wanted the bus to constantly shuttle between the reception and back to the hotel as guests wished to leave, which was apparently lost in communication with the company. M&M had the best deal around for the money, but I was extremely disappointed with their rudeness and lack of professionalism on the wedding day to the point of embarrassment. I would not recommend their services and would pay a higher price to avoid this company.

  We used M&M limousine service for our wedding (as well as transportation to a cubs game and rehearsal dinner). In the days leading up to the wedding one of the sales people kept giving us contradictory and confusing information, which made planning difficult and did not instill confidence. For the bridal party we had a wedding package limousine and everything went very well. The shuttles for our guests, however, were a completely different story. I was never told that I needed to pay for the shuttle bus in cash the day of the wedding, and had made it clear to the company that I would not be available to coordinate on the day of (since it was my wedding day!). The driver of the shuttle was rude to my guests and demanded payment before she would take them to the church! She did eventually take them but was late to the church and held up the ceremony. She then refused to shuttle passengers after the ceremony (before finally getting my parents involved which led to them missing some pictures). I wanted the bus to constantly shuttle between the reception and back to the hotel as guests wished to leave, which was apparently lost in communication with the company. M&M had the best deal around for the money, but I was extremely disappointed with their rudeness and lack of professionalism on the wedding day to the point of embarrassment. I would not recommend their services and would pay a higher price to avoid this company.
• Kathleen S. Sent on 05/14/2024
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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  DO not Use M&M Limo

  I have only used M&M Limo services in the past and had great experiences, but my experience this weekend has changed my feelings. I will NEVER use them again for any event transportation or driving services!
  I requested and had confirmation for a 22 passenger Limo bus but a 15 passenger old, dirty bus arrived and they would not send any thing else (This bus was actually farmed from them, and they used MANE transportation.)
  I have waited patiently for a response from the company and NO ONE is calling me back or responding to my emails.
  DO NOT use this company!

  I have only used M&M Limo services in the past and had great experiences, but my experience this weekend has changed my feelings. I will NEVER use them again for any event transportation or driving services!
  I requested and had confirmation for a 22 passenger Limo bus but a 15 passenger old, dirty bus arrived and they would not send any thing else (This bus was actually farmed from them, and they used MANE transportation.)
  I have waited patiently for a response from the company and NO ONE is calling me back or responding to my emails.
  DO NOT use this company!
• Erica B. Sent on 05/15/2023
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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  Just awful!

  We had used MMLimo before and had a decent experience so I thought we'd try them again. My daughter called to schedule a party bus for her prom. Unbeknownst to us, her friend had also called and been told there was no party bus available. When my daughter called to schedule the party bus, they never specifically told her that there was no party bus available. They mentioned an SUV stretch limo which my daughter and I both thought was a party bus. On the night of the prom, a regular stretch limo shows up to transport my daughter and her friends. We were surprised and very unhappy! Stretch limos are very unsafe and when I spoke to the company prior to the prom I expressed that I had ordered a party bus because of the safety issues with a stretch limo and not one person mentioned that I was getting a stretch limo. I spoke with several people over the course of the week prior to prom. After the incident, I had to call the company every day for over a week to get some answers. They are terrible about returning calls. They even sent me the tapes of the conversations they had with my daughter and her friend. You can hear on the tape with her friend that no party bus was available, but they never explicitly told my daughter this. I asked them for 20% refund. They refused stating that no error was made on their part. That just isn't true! I will not be using this company again and urge others to avoid them as well. They were very stressful to deal with. I'm just relieved my daughter and her friends made it home in one piece.
  

  We had used MMLimo before and had a decent experience so I thought we'd try them again. My daughter called to schedule a party bus for her prom. Unbeknownst to us, her friend had also called and been told there was no party bus available. When my daughter called to schedule the party bus, they never specifically told her that there was no party bus available. They mentioned an SUV stretch limo which my daughter and I both thought was a party bus. On the night of the prom, a regular stretch limo shows up to transport my daughter and her friends. We were surprised and very unhappy! Stretch limos are very unsafe and when I spoke to the company prior to the prom I expressed that I had ordered a party bus because of the safety issues with a stretch limo and not one person mentioned that I was getting a stretch limo. I spoke with several people over the course of the week prior to prom. After the incident, I had to call the company every day for over a week to get some answers. They are terrible about returning calls. They even sent me the tapes of the conversations they had with my daughter and her friend. You can hear on the tape with her friend that no party bus was available, but they never explicitly told my daughter this. I asked them for 20% refund. They refused stating that no error was made on their part. That just isn't true! I will not be using this company again and urge others to avoid them as well. They were very stressful to deal with. I'm just relieved my daughter and her friends made it home in one piece.
  
• Sam Sent on 08/09/2022
  1 out of 5 rating

  1.0
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    1.0
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  Shows up with a van? Limo broke??

  Prepaid for a 9 person Limo, white van shows up. Classic bait and switch (maybe Bait and bail..."
  Do not ruin your big day using these people. I should have read their facebook reviews...

  Prepaid for a 9 person Limo, white van shows up. Classic bait and switch (maybe Bait and bail..."
  Do not ruin your big day using these people. I should have read their facebook reviews...
• Jackie Sent on 12/05/2021
  1 out of 5 rating

  1.0
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  Worst limo service

  I booked M&M for my wedding. I needed a shuttle service from our hotel to my venue and then a bus back. Because we were supposed to have more then 40 people I also used the free shuttle from the hotel. They were LATE to our service and left early from our service. Due to this a lot of our family and friends who stayed at the hotel needed to drive. With everyone having to drive we didn’t need the big bus and used the hotel service shuttle. We called to complain and they refuse to take fault and refuse to give us a refund for the bus we didn’t need due to them not doing what they are supposed to do. Do yourself a favor and don’t even call these people. They shouldn’t be in business or need new management because they don’t know how to treat people.

  I booked M&M for my wedding. I needed a shuttle service from our hotel to my venue and then a bus back. Because we were supposed to have more then 40 people I also used the free shuttle from the hotel. They were LATE to our service and left early from our service. Due to this a lot of our family and friends who stayed at the hotel needed to drive. With everyone having to drive we didn’t need the big bus and used the hotel service shuttle. We called to complain and they refuse to take fault and refuse to give us a refund for the bus we didn’t need due to them not doing what they are supposed to do. Do yourself a favor and don’t even call these people. They shouldn’t be in business or need new management because they don’t know how to treat people.
• Jaime K. Sent on 10/06/2021
  1 out of 5 rating

  1.0
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  Complete Rip Off!!

  I scheduled my limo and was told that I had until Wednesday to make changes or even cancel. I emailed my rep on Tuesday, and called to confirm on Wednesday. The company refuses to refund my money and now will only offer me a credit with them. I don't want the credit and I definitely never want to use them. Too many other options out there!

  I scheduled my limo and was told that I had until Wednesday to make changes or even cancel. I emailed my rep on Tuesday, and called to confirm on Wednesday. The company refuses to refund my money and now will only offer me a credit with them. I don't want the credit and I definitely never want to use them. Too many other options out there!
• Si Filsk Sent on 08/30/2021
  1 out of 5 rating

  1.0
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  Beware - do not use

  **UPDATE** MUHAMMAD just called to threaten me for writing a bad review! HORRIFIC EXPERIENCE, RUINED OUR PARTY!! If I could give no stars, I would. I booked well in advance and night of the party, an hour into the ride they told me their security (required, booked and paid for thru them) cancelled and there can now be no drinking on the party bus! The dispatcher that called LIZ, was RUDE and unapologetic. I called the owner on the very next business day, MOHAMMAD and he was just as rude, unethical, condescending and arrogant. I said I would report him to the Attorney General and he said go ahead! He is my friend and we Golf every weekend. See what I mean about unethical? This business will mess up your event DURING the event! DO NOT USE THEM, they truly act like they don't need customers and think it's OK to ruin your event and then give you a hard time about refunding the security. They would not pick up at the front door either, claimed cannot get thru and made the party walk a block to board in evening attire. Find a reputable company who values CUSTOMER SERVICE.

  **UPDATE** MUHAMMAD just called to threaten me for writing a bad review! HORRIFIC EXPERIENCE, RUINED OUR PARTY!! If I could give no stars, I would. I booked well in advance and night of the party, an hour into the ride they told me their security (required, booked and paid for thru them) cancelled and there can now be no drinking on the party bus! The dispatcher that called LIZ, was RUDE and unapologetic. I called the owner on the very next business day, MOHAMMAD and he was just as rude, unethical, condescending and arrogant. I said I would report him to the Attorney General and he said go ahead! He is my friend and we Golf every weekend. See what I mean about unethical? This business will mess up your event DURING the event! DO NOT USE THEM, they truly act like they don't need customers and think it's OK to ruin your event and then give you a hard time about refunding the security. They would not pick up at the front door either, claimed cannot get thru and made the party walk a block to board in evening attire. Find a reputable company who values CUSTOMER SERVICE.
• Chris Sent on 08/03/2017
  0.5 out of 5 rating

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  Do NOT hire M&M. They're the worst transportation company in town. They drove our wedding guests around in circles for over an hour, making 50 people late to the ceremony. The driver had the address and all appropriate info but still managed to royally screw it up. Absolutely horrible experience for everyone on the bus, and everything was pushed back a half hour the whole night due to their gross incompetence. Don't do it.

  Do NOT hire M&M. They're the worst transportation company in town. They drove our wedding guests around in circles for over an hour, making 50 people late to the ceremony. The driver had the address and all appropriate info but still managed to royally screw it up. Absolutely horrible experience for everyone on the bus, and everything was pushed back a half hour the whole night due to their gross incompetence. Don't do it.
• Jenna Sent on 07/21/2017
  0.5 out of 5 rating

  0.5
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  DO NOT USE IF YOU WANT TO BE ON TIME TO YOUR WEDDING!!!
  We rented 3 vehicles on June 10th for our wedding day. One 45 passenger bus for 7 hours, 1 22 person stretch SUV limo for pick up and drop off, and 1 24 passenger shuttle bus to bring our guests back and forth from the reception to the hotel at the end of the night for 3 hours.
  
  The 22 passenger limo arrived on time at 11:30am to pick up myself, my bridesmaids, and my parents. We were all loaded and ready to go at 11:40am for a 1 pm ceremony. We were picked up on the northwest side of Chicago near Park Ridge, and supposed to be dropped off at Holy Family Church downtown near UIC campus. Within one block the limo driver went the wrong way and we asked immediately if he knew where he was going, he assured us he did. We ended up in Oakbrook (where our reception was) 22 miles out of the way. At one point Mark (the driver) pulled over on the side of 294 (which we should not have been on to begin with) because he had no idea where he was going. He continued on clearly still lost. We finally neared the church just after 1pm and he turned down a dead end street that was clearly marked. We all started shouting form the back that he would not be able to get out, but he continued to drive all the way down which he had to back this huge limo out from. When we finally pulled in to the parking lot around 1:15pm (15 minutes after the ceremony was to begin), all the bridesmaids rushed out dropping there bags at the side of the limo to be transferred to the party bus. My dad and I were the last to leave the limo, and the driver admitted to us verbally that he had been on his phone not paying attention and it was completely his fault.
  There was also an issue with the party bus. Full review on YELP!
  Despite MULTIPLE calls call and emails to M&M limo, I was only refunded $40 despite spending $2,200 on transportation. They didn't seem to care at all that I was unable to take Church pictures because our ceremony started late!

  DO NOT USE IF YOU WANT TO BE ON TIME TO YOUR WEDDING!!!
  We rented 3 vehicles on June 10th for our wedding day. One 45 passenger bus for 7 hours, 1 22 person stretch SUV limo for pick up and drop off, and 1 24 passenger shuttle bus to bring our guests back and forth from the reception to the hotel at the end of the night for 3 hours.
  
  The 22 passenger limo arrived on time at 11:30am to pick up myself, my bridesmaids, and my parents. We were all loaded and ready to go at 11:40am for a 1 pm ceremony. We were picked up on the northwest side of Chicago near Park Ridge, and supposed to be dropped off at Holy Family Church downtown near UIC campus. Within one block the limo driver went the wrong way and we asked immediately if he knew where he was going, he assured us he did. We ended up in Oakbrook (where our reception was) 22 miles out of the way. At one point Mark (the driver) pulled over on the side of 294 (which we should not have been on to begin with) because he had no idea where he was going. He continued on clearly still lost. We finally neared the church just after 1pm and he turned down a dead end street that was clearly marked. We all started shouting form the back that he would not be able to get out, but he continued to drive all the way down which he had to back this huge limo out from. When we finally pulled in to the parking lot around 1:15pm (15 minutes after the ceremony was to begin), all the bridesmaids rushed out dropping there bags at the side of the limo to be transferred to the party bus. My dad and I were the last to leave the limo, and the driver admitted to us verbally that he had been on his phone not paying attention and it was completely his fault.
  There was also an issue with the party bus. Full review on YELP!
  Despite MULTIPLE calls call and emails to M&M limo, I was only refunded $40 despite spending $2,200 on transportation. They didn't seem to care at all that I was unable to take Church pictures because our ceremony started late!
• Teya Sent on 05/25/2017
  0.5 out of 5 rating

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  I reserved a Mercedes S550 on 3/6/17 for my son to use on his Senior Prom on 5/20/17. I received two confirmations for the use of this car. On 5/17/17 I received a call from Alex cancelling the use of this car. He claimed the car was being serviced and would not be available until the following week. This left me no time at all to find a replacement luxury vehicle for my son. Alex was less than helpful and had no remorse or compassion for the situation they caused. They totally ruined my plans for my child. I would not recommend this company to anyone. They are completely unreliable and inconsiderate!!!

  I reserved a Mercedes S550 on 3/6/17 for my son to use on his Senior Prom on 5/20/17. I received two confirmations for the use of this car. On 5/17/17 I received a call from Alex cancelling the use of this car. He claimed the car was being serviced and would not be available until the following week. This left me no time at all to find a replacement luxury vehicle for my son. Alex was less than helpful and had no remorse or compassion for the situation they caused. They totally ruined my plans for my child. I would not recommend this company to anyone. They are completely unreliable and inconsiderate!!!