MiaDonna & Company Reviews

MiaDonna & Company

Portland, OR

3.5 out of 5 rating, 15 reviews

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3.5 out of 5 rating

3.5

15 reviews

Recommended by 70% of couples

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Quality of service
3.5 out of 5 rating
Average response time
3.6 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
3.4 out of 5 rating
Flexibility
3.3 out of 5 rating

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Mandy Sent on 03/04/2023

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So beautiful!

Really excellent service at MiaDonna. I bought a spectacular ring and it's guilt-free. I was able to do the whole thing online and they made is so easy. Definitely recommend this vendor.
Den W. Sent on 03/03/2023

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***Perfect Ring, Wonderful Service***

I bought a beautiful diamond ring from MiaDonna for my girlfriend and I am extremely satisfied with my experience. The diamond is absolutely stunning, and my girlfriend loves it! What sets MiaDonna apart, however, is their exceptional customer service. They were incredibly helpful throughout the entire process, from choosing the perfect ring to ensuring timely delivery. The team was professional, knowledgeable, and accommodating, and made the entire experience stress-free. I appreciate their commitment to ethical and sustainable practices in the production of their diamonds, which made the purchase even more meaningful. Overall, I highly recommend MiaDonna Diamonds to anyone looking for a beautiful, high-quality piece of jewelry, backed by excellent customer service. Thank you for making this experience memorable!
Christiaan Sent on 03/02/2023

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Absolutely Stunning Ring!

I recently purchased a lab-grown diamond ring from MiaDonna for my fiancée, and I couldn't be happier with my experience! The ethical sourcing of the diamonds was a huge selling point for me, and I was impressed with the selection and quality of the stones. The customer service was also exceptional - the team at MiaDonna was friendly, knowledgeable, and always willing to help. The ring itself is absolutely stunning, and my fiancée has received countless compliments on it. I highly recommend MiaDonna Diamonds to anyone looking for a beautiful and ethical diamond, and I will definitely be a repeat customer in the future. Thank you, MiaDonna, for an amazing experience!

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Kenzie Sent on 08/11/2021

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The perfect ring!

So glad my wonderful, then-fiancé, now-hubby found this place! The Tory Solitaire Engagement Ring could not be more perfect. He somehow found a ring that went beyond my wildest expectations. And even now after the wedding I still catch myself staring!
Jennifer Sent on 09/27/2019

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Engagement ring and wedding band

MiaDonna is FABULOUS! Before my fiance proposed, I let him know that I did not want a "real" diamond, knowing how terrible the process is for them to be obtained. He listened and found a place in Portland that creates lab-grown diamonds which honestly look more stunning than others I have seen before! Needless to say, MiaDonna is such a great company and cause. If you want a stunning ring without the guilt, check them out!
Michelle Sent on 08/02/2019

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Forever in love

My husband bought my engagement ring from MiaDonna and oh my 😍 it’s so perfect. The quality is amazing. I couldn’t stop looking at it the first few months I got it 😂 He knew I liked gold and solitaire and he custom made the perfect one for me. I couldn’t of dreamed up a more “me” ring.
Lauren Sent on 10/29/2018

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Custom Wedding Band

Why am I only allowed to add 5 stars? I wish I could add more for this amazing company! Not only were they AMAZING to work with, but they went above and beyond in so many ways, and the ring is perfect. I have a unique engagement ring and was really struggling to find a permanent piece that I would want to wear with it. I found MiaDonne via google and submitted a request online. They get back to you about any needs or custom orders extremely quickly. Their home try on is amazing and really helps you narrow things down. The custom process was extremely efficient and great. They allowed me to send in clay molds to design my ring from to match, they helped me when the ring got lost with UPS (not their fault, a local mail issue) and so so so much more. Linley was the specialist who helped me and she gave me advice when I needed it, tried rings on and sent me pictures, regularly updated me, dealt with all of my annoying questions, and so so so much more. I’m so in love with my ring and so happy. They are all amazing leukemia and the quality is unreal. Just stunning!! Curved, custom, stunning, perfect wedding band.
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Kara Sent on 11/27/2015

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I absolutely love Mia Donna! They are appointment online but most people do it all online. I had a friend who used them while in London and even had her engagement ring specially designed and it turned out perfect.

We made an appointment and went to their shop and had such a wonderful, relaxed experience with no pressure. Linley was a joy and their rings are gorgeous.

Everything is guaranteed conflict-free and most other places can't really say that since the Kimberly certificate is actually a loose process but Mia Donna's diamonds and gems are lab made with the same make up of mined diamonds so you know no slave labor could've possibly been part of your jewelry.

I highly recommend them and we love my engagement ring and wedding bands!
User2749091 Sent on 08/30/2016

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My friend's engagement ring is beautiful! We're newly college graduates so the prices were very budget friendly and they stand for a great cause!
Semi Sent on 10/02/2020

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Bad quality Jewelry

We asked her to see diamond sizes before we ordered and she just said that they don’t have loose stones to see in the showroom. you go to all the other jewelers they have a metal stick with all different carat size. but Ok fine but it was obvious that she didn’t care when she said that “it is so small that it doesn’t matter.” The ring itself didn’t come back like what we spoke about to begin with. So I spent more money fixing the ring the way it was supposed to be done.

we went here because being eco friendly is extremely important to me but it was obvious that we weren't valued as a customer here.

When I took my ring to the local jeweler I got to see my ring under magnification and it was not a quality jewelry. All of the prongs had different angles and sizes and they found glue marks under and around the prongs of sapphire. That wouldn’t come off even after cleaning. He mentioned when it’s a softer stone that some jewelers would add glue to set because they don’t know how to set the prongs tight.

I called the manager to let her know and she said "did you get it fix somewhere else before you took it to the jeweler?" I told her no and I had it directly form Miadonna for years now and now no response from them.
Rachel Sent on 08/02/2022

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Ruined our ring buying experience

This is a long review, but please read, I am not a ranting customer, all of this truly happened. They sent my husband the ring he ordered with a band that was 25% percent smaller than what was advertised online- 25%. At first, they tried to claim that it was a “slight variation” due to the handcrafted nature of the ring. I understand a little variation because it is hand-crafted, but 25%?! We took the ring to a jeweler who measured it, and I suggest if you have bought or do buy jewelry from MiaDonna HAVE IT CHECKED OUT if you have any doubts. We contacted the company and they said I could keep the ring for now and send it back after the wedding. Problem is, I was so worried about messing up the ring I didn’t wear it. Side note that our engagement and wedding were very quick, because my mom was terminally ill. Our engagement lasted 2 weeks and I did not get to wear my ring. We had our wedding and we promptly returned the ring, well wanted to, but didn’t want to pay the return shipping they were asking us to pay. (We were sending back a second ring to be resized in the same box, to be eco-friendly). After a lot of back-and-forth MiaDonna finally said they would pay to have the order THEY messed up on shipped back for them to fix. It took them about a month to complete my correct ring and resize my husband’s and when it was complete, they sent me an invoice. For return shipping. Are you kidding me? We bought a total of 3 rings from this company, spending thousands of dollars, and they were asking us to pay to have my correct ring I ordered, plus one ring in the same box, sent back to us?! They claimed that they cannot afford to pay the shipping on all “repairs” (not mistakes!) because they give 10% of their profits to charity. What do they do with the other 90% of their profits? We are not rich; we are city workers from Chicago. It would have cost us over $50 to ship the ring back. So after more back-and-forth, they agreed to ship us our rings. My “corrected” ring arrived, and again, it was noticeably smaller then advertised and what the home try-on ring looked like. I contacted MiaDonna again, and they claimed that they measured it 3 times and my wedding ring it was stacked with must have been “too big” (it was not, we had it measured), but we would be allowed to return it. Again, we took it to a local jeweler and it measured more than 10% smaller. I sent the photos proving this and only then did they send me a return shipping label. They claimed that they measured it 3 times, but that “calipers differ”. So, if your workshop’s calipers are more than 10% off, what does that mean for everyone else’s jewelry? Now, 2 months after my wedding, I have gotten a refund and will have to start the ring-buying process somewhere else. Because of this whole fiasco, my mom passed away before ever getting to see my actual engagement ring, I feel like that is the worst part of all of this. Do yourself a favor, lots of other places sell lab diamonds and recycled metals, go there. These people claim to care so much about the people that their non-profits help, but what about the hard-working people that buy their jewelry?
Matthew Sent on 07/27/2018

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I bought an engagement ring for my fiancee on MiaDonna's website. The ring was beautiful, and the wealth of information available on their site led me to what I thought was a reasonably-priced ethical option, and taught me much of what I wanted to know about choosing jewelry. On top of that, their mission and cause was moving and ethics was a major factor in the decision.
Now for the downside: Their patented Diamond Hybrid simulant is extremely fragile and a poor excuse for a stone. We ended up needing to resize my fiancee's ring twice, and when it was returned to us the stone was loose. I brought it to a local jeweler, who confirmed with a magnifier that not only was it loose, but was loose because the girdle of the stone had been chipped - a part of the stone only exposed during professional repair. Since I had only allowed MiaDonna to handle it per their warranty, the fault lies with them. My fiancee had not even had a chance to wear the ring, a month and a half after the proposal!
When I notified MiaDonna of this development, and that I wished to have a refund for the stone, I was told I could only have a replacement and would have to ship it back to them again (for evaluation and re-setting). I was also informed that technically speaking, the chips were not covered by their warranty because they were only visible under magnification - even though their self-inflicted damage was the reason for it being loose!
We ended up replacing my fiancee's stone with another from the local jeweler, rather than trust a clearly subpar simulant and a company that hides behind the fine print of their warranty. Perhaps had I sprung for a pure lab-grown diamond, its durability would have prevented any damage to begin with. But spending within my budget should not mean that I have to suffer through endless returns and repairs, at cost to me. Especially when their warrantied repairs were the reason for the damage.
Sk N Sent on 05/20/2025

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Save yourself the heartache. Go to a different jeweler.

If I could give 0 stars, I would.

Nightmare of a company to work with and wish we had gone with a different jeweler. It's sad to feel regret looking at something that is supposed to make me feel love and happiness. Its been 5 years since I had my original engagement ring, upgraded it with their program since my husband couldn't choose the diamond he wanted originally (that's a whole different problem), had it remade TWICE because quality was awful, and I had my wedding band for less than 1.5 years until I had to replace it with a similar band from a different jeweler because TWO diamonds fell out and the band cracked TWICE. A diamond in the newest engagement ring on the band SHATTERED. How does a diamond, shatter?? When I took it into the jeweler I had my new wedding band made I asked them to look at that specific diamond because to me it looked off... they were hopeful that is was just dirt, but they came back and notified me that it was indeed shattered and they replaced it with a new diamond.

Long term - quality is absolute crap. Customer service is cold. If we could go back in time, we would save ourselves the money, the time, and the heartache.

***Listen to the previous reviews: They will not take fault and also gaslit my husband and me into thinking we* were the problem. Clearly after years of multiple problems and an evaluation from our now preferred jeweler - its them.
Allie Sent on 08/09/2023

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You don’t want your fiancé wearing this.

I never review but feel compelled to spread the word, even if it saves one person from headache. DO NOT BUY HERE. Be warned!!! They claim to be foundation-based and respectful but I have only been met with disrespect and miscommunication that’s resulted in huge loss. Loose settings, horrible customer service and zero transparency. Don’t fall for the lower prices! You get what you pay for!

I upgraded my black moissonites to diamonds and was promised I could use the original amount toward the diamonds. After paying the full amount and being told I could get refunded for the black moissonites since they didn’t have them at the time of pick-up, I was met with a she-said she-said and the associate (who is apparently a manager) lied about saying she told me I could get a refund. I am absolutely sick over losing my money and even more sick over the fact she lied.

Also, when I went to pick up my ring, I said my name, she handed me the bag and said “have a good day”! I stood there and asked if she needed payment today. I literally could have just said a name and walked out. Your jewelry is not safe here.

Horrible operation. Take your money elsewhere and support other local companies.

**As you can see from other reviews, they are quick to have an excuse and never take fault. It’s always the clients fault. You want to give your money to a company that’s never on your side? Think wisely.. your future wife will be wearing this the rest of her life.**
Anastasia Sent on 08/07/2016

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DO NOT BUY. My now husband had purchased my engagement ring from Mia Donna just over a year ago. I loved my ring and was so excited that it was conflict free. A couple of weeks ago I noticed that my ring looked a little foggy and tried to clean it off. I realized that it was completely scratched all around the centre of the stone and on the sides. I have always been very careful with my jewellery and as I work in an office and take my rings off to cook, clean and to do any yard work, I did not know how this had happened. I reassured myself that this was a manufacturers defect that the company that stated that it was nearly as strong as a diamond (85% diamond bonds and 9.1 out of 10 hardness) would surely replace my still very new and babied ring. The customer service started out alright. My husband sent in a request explaining the issue and offering to send the pictures we had taken of the scratches. They eventually ended up asking him to send the ring in and saying that he would possibly have to pay for a new stone. This was when I got a little confused and asked them if they knew the likelihood of having to pay for a new stone as it is no so much the cost that would bother me but that fact that if this is a non warranty issue, clearly it can happen again in another year. I was eventually told that I would almost assuredly have to pay for a replacement stone and replacement shipping there and back. When explaining to them that I work in an office and that I take my rings off for anything even close to dangerous for them. My three other much cheaper mined diamond rings that go back years (one is over 60 years old, one is 45 years old and the other is 18 years old) and they are all completely fine and have been not only worn daily by me but also by relatives before. I was told I must be rough on my jewellery and that it is to be looked at and enjoyed. I will never buy from Miadonna again. I am so sad and out a lot of money. Don't make the same mistake

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