3 Reviews for MiaDonna & Company
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My friend's engagement ring is beautiful! We're newly college graduates so the prices were very budget friendly and they stand for a great cause!
I absolutely love Mia Donna! They are appointment online but most people do it all online. I had a friend who used them while in London and even had her engagement ring specially designed and it turned out perfect.
We made an appointment and went to their shop and had such a wonderful, relaxed experience with no pressure. Linley was a joy and their rings are gorgeous.
Everything is guaranteed conflict-free and most other places can't really say that since the Kimberly certificate is actually a loose process but Mia Donna's diamonds and gems are lab made with the same make up of mined diamonds so you know no slave labor could've possibly been part of your jewelry.
I highly recommend them and we love my engagement ring and wedding bands!
DO NOT BUY. My now husband had purchased my engagement ring from Mia Donna just over a year ago. I loved my ring and was so excited that it was conflict free. A couple of weeks ago I noticed that my ring looked a little foggy and tried to clean it off. I realized that it was completely scratched all around the centre of the stone and on the sides. I have always been very careful with my jewellery and as I work in an office and take my rings off to cook, clean and to do any yard work, I did not know how this had happened. I reassured myself that this was a manufacturers defect that the company that stated that it was nearly as strong as a diamond (85% diamond bonds and 9.1 out of 10 hardness) would surely replace my still very new and babied ring. The customer service started out alright. My husband sent in a request explaining the issue and offering to send the pictures we had taken of the scratches. They eventually ended up asking him to send the ring in and saying that he would possibly have to pay for a new stone. This was when I got a little confused and asked them if they knew the likelihood of having to pay for a new stone as it is no so much the cost that would bother me but that fact that if this is a non warranty issue, clearly it can happen again in another year. I was eventually told that I would almost assuredly have to pay for a replacement stone and replacement shipping there and back. When explaining to them that I work in an office and that I take my rings off for anything even close to dangerous for them. My three other much cheaper mined diamond rings that go back years (one is over 60 years old, one is 45 years old and the other is 18 years old) and they are all completely fine and have been not only worn daily by me but also by relatives before. I was told I must be rough on my jewellery and that it is to be looked at and enjoyed. I will never buy from Miadonna again. I am so sad and out a lot of money. Don't make the same mistake
I appreciate you sharing your experience and I’m truly sorry to read about your disdain for our company. I’ve made it a priory to look up your original order from January 2014, and addressed your specific comments below:
--We’re extremely transparent and clear throughout our website that the Diamond Hybrid® is not the same hardness as a grown or mined diamond. While it is incredibly hard for a simulant, rating at a 9.1 on the Mohs scale, we under no circumstances state either online or via person that it is indestructible, or as hard as a diamond. While I have no doubt you treat your jewelry with the utmost care, it’s possible that scratching will occur if the stone is accidentally rubbed up against a material of equal or greater hardness.
--I’ve reviewed the emails sent to your husband to see where the breakdown in communication occurred, and I agree it could have been worded better. I have spoken with the customer service specialist who sent him the email and she has assured me that by no means did she mean to imply you are “hard” on your jewelry. She simply wanted to express the possibility of accidental damage occurring, no matter how gentle and/or cautious one can be with their jewelry. It is hard to convey tone via email, so I apologize that her email didn't come across as planned.
--I take your feedback very seriously, however to privately or publicly claim we’ve “ripped you off” is upsetting, inaccurate, and quite honestly defamation. We’ve been extremely responsive, polite and honest with your husband throughout this entire process in an attempt to get your issue resolved in a mutually pleasing way. Should you decide not to send in, I understand and respect your decision to decline. I’d be more than happy to get your ring inspection organized if you do change your mind.