Metropolitan at The 9 Reviews

13 | Cleveland, OH
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13 Reviews for Metropolitan at The 9

Recommended by 99% of couples

4.9 out of 5.0
  • Quality of service 4.8
  • Professionalism 5.0
  • Flexibility 5.0
  • Value 4.8
  • Average response time 4.9

Awards

13
Order by:
  • Moriah

    Moriah · Married on 10/03/2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Wedding 2020

    The 9 met all my needs and I did not have to do anything on my wedding day

    Sent on 10/07/2020
  • S

    Sunny Sharma · Married on 11/21/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Amazing Time!!

    We had an amazing time at this hotel for our anniversary! Heather at the Haven and Desmond took really good care of us. Thank you for such a lovely experience!!

    Sent on 11/22/2018
  • Allison

    Allison · Married on 09/22/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Perfect Wedding Venue

    All I can say is The Metropolitan at The 9 does hospitality right! They blew us away in every aspect of our wedding. Sierra Piazza, their special event coordinator, is so sweet and incredible to work with. Her attention to detail is amazing and made planning a wedding from the other side of the country easy. My husband and I love bourbon. Russ and David worked with us to create a custom barrel aged cocktail as our signature sip. It was so incredibly cool and one of the best cocktails I've ever had! The entire staff is fantastic. Everyone was always super helpful and accommodating, we truly felt like royalty the whole weekend.
    The 9 is an amazing place for pictures! We got city-scape pictures on the rooftop, awesome vintage-esque pictures in The Vault, and some really pretty shots in the Rotunda (3 totally different vibes all without leaving the hotel!) We had our ceremony and reception in the Mint Ballroom, and in between, the cocktail hour was in The Vault while they completely transformed the Ballroom. The few of us even went up to the Azure Rooftop bar at the end of the night to keep the party going. Also, the food was incredible! Everything was great when we came in for our tasting, but what impressed me the most is that the quality was just as great the night of the wedding when they served almost 200 of us. We heard compliments from our guests all night long about EVERYTHING. (Our family and friends still bring up how awesome everything was over a month later.) Thank you all for everything. I'm so happy we had our wedding at The 9, I couldn't have dreamed up a more perfect night!

    Sent on 11/08/2018
  • A

    Alyson · Married on 09/01/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Unique and Beautiful Venue Full of Character

    There are so many unique spaces to incorporate into your big day, and each space looked beautiful on our wedding day. Sierra was also fantastic to work with and the 9 is super flexible, which was a big plus--it didn't feel like a wedding factory.

    Sent on 11/07/2018
  • Tiffany

    Tiffany · Married on 08/25/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We recently had our wedding reception at Metropolitan at The 9. Sierra Piazza, the events manager, was incredible to work with. She was very responsive and tried her best to accommodate all of my needs / questions. We had our cocktail hour in the Vault, followed by our reception in the Mint Ballroom. We had an area reserved on the rooftop (Azure) for an after party. Everything was perfect. The food and drink options are much higher quality than similar price points in the downtown Cleveland area. Overnight valet parking was expensive, however, we did have a discounted daily rate for guests of our wedding. This space had so much character and the service was top notch.

    Sent on 09/10/2018

    Metropolitan at The 9's reply:

    Thank you Tiffany for your review! It was such a pleasure to work with you and Greg! Thank you for letting us be apart of your big day!! Congrats again and we hope to see you both soon!

    -Sierra Piazza
    Weddings and Social Events Manager
  • M

    Milisa · Married on 03/24/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    By far the best venues in Cleveland.... Not only was everything perfect for the wedding and reception but every detail was thought of for the entire weekend. My guest can not stop talking about how well they were treated by everyone at the 9. The venue is flexible and easy to work with.... I highly recommend this venue for any function... Our Wedding was beyond perfect... Thank you

    Sent on 03/29/2018

    Metropolitan at The 9's reply:

    Thank you Milisa for your review and for letting us be apart of your big day!

    -Sierra Piazza
    Weddings and Social Events Manager
  • Katlin

    Katlin · Married on 04/29/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The 9 for a flawless execution on your big day!

    From the calls and prep going into the planning (which were many since I was planning from Chicago), to the wedding eve surprise champagne, to the day-of morning text getting us excited for the day, and finally to the prompt note after the celebration, Samantha - the planner at the 9, attention to detail goes above and beyond. Those details made me, as the Bride, feel calm and confident and confirmed that they genuinely cared about our big day!


    I was also blown away by the staffs professionalism, can-do attitude, responsiveness, anticipation of needs and problem solving skills. They gave the discounted room rate to my guests who booked last minute, accommodated all needs, and were so easy to work with! Not to mention that the venue is: -walking distance from everything downtown - has stunning photo opportunities inside (making rain okay) - The Vault makes for a killer cocktail hour. Instead of standing awkwardly at tall tables, my guests got to check out The Vaults many rooms - Only one wedding at a time occurs, unlike some venues - Amazing food - Large Rooms - A rooftop bar, movie theater, gym and grocery store all inside

    Sent on 05/08/2017
  • M

    Matt · Married on 01/21/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Our stay at the 9 was great! We stayed the night before and night of our wedding. I had a king suite and it was perfect size for my groomsman and I to get ready the morning of the wedding. The staff was super helpful and always was willing to lend a hand or answer a question. The wedding coordinator went out of her way to see if we could get on the roof for our private reveal, even though it was out of season and our pictures turned out amazing! We ordered room service late after we got back from our wedding and all the food was great! I look forward to staying here again in he near future!

    Sent on 02/20/2017

    Metropolitan at The 9's reply:

    Thank you so much Matt for your kind words, we are happy to hear you enjoyed your stay. Congratulations on your marriage! We hope to see you again at The Metropolitan at The 9.
  • E

    Elle · Married on 07/01/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Booking with anyone else would be the wrong decision! Metropolitan at the 9 was the absolute best- the whole staff!! So accommodating and excited for us and willing to go above and beyond to give us what we wanted. Thomas in security will give you the best tour and have you hooked. And Emily French is a perfectionist who won't quit till your wedding vision is met. :) Could not be happier or more impressed. Love this place

    Sent on 07/23/2016
  • User6429787 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    This venue was out-of-the park amazing. Jen Surtz was a dream to work with. She listened to everything that would make our night special and executed perfectly.
    The service at the 9 was top notch. Each staff member we encountered knew me, my fiance and our families. They surprised us all with drinks and snacks throughout our day and I noticed that they served all of us first at the bar throughout the night.
    The price you pay here is well worth the amount you get back in benefits.

    Sent on 04/20/2016
  • S

    Sarah · Married on 09/05/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    From the very beginning of the planning process, Jennifer Surtz and the Metropolitan at the 9 staff could not have been more helpful, professional and pleasant to work with. Everything was perfect and we were especially impressed, as were our guests, by the friendliness and professionalism of the catering staff. The venue is outstanding.

    Sent on 01/18/2016
  • K

    Kelcie · Married on 10/06/2018

    4.6
    • Quality of service:
      4.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Great Wedding Space in Cleveland!

    We are so happy we chose our wedding to be at the Metropolitan at the 9. The venue has different options for your ceremony to be held from the rooftop to the ballroom and can do the rooftop or the vault for a fun cocktail hour. It is nice for guests to be able to stay in the same place the reception for convenience!

    The staff at the 9 was so accommodating. We were a little upset when they notified us throughout our planning process that we were getting a new wedding coordinator, but Sierra really did a great job taking over and helping to make our day amazing. They did everything and more that we asked the day of. From the banquet coordinators, to bellhops, to all other associates within the building we appreciated all of the help we received throughout that weekend and the staff was just great! The only planning mishap we had was that we asked for more bartenders then they had the day of.

    As for the hotel in general, we had a lot of comments from guests about the poor cleaning of the rooms. Our wedding suite was not thoroughly cleaned before we arrived and the bedroom had items on the floor from the previous guests. We also found a dirty diaper under the pullout couch. For how much our wedding contributed to the hotel that weekend we were expecting a little more out of the hotel from the hospitality side of things when it came to guest rooms. This was by far the largest downfall of the hotel and for the rate that guests are paying per night they need to start focusing more on their cleanliness to keep guests happy with their stay.

    Sent on 11/07/2018

    Metropolitan at The 9's reply:

    Thank you very much for choosing The Metropolitan at The 9 for your wedding and for taking the time to provide your feedback regarding the facilities as well as the service provided by Sierra and the rest of the team. We will certainly celebrate the achievements of these staff members and ensure that their contributions are recognized. I’d also like to thank you for providing the feedback regarding the housekeeping services. While it is always our intention to provide flawless service throughout the property, when we fall short, we want to know. Using your detailed description of the issue as a training opportunity, we will be able to ensure that isolated incidents such as this are not repeated. Feedback is a gift and I thank you for providing it to us.

    Again, thank you for choosing The 9 and we look forward to any and all future opportunities to be of service to you and your family…M

    Matthew Watson
    Director of Sales and Marketing
    Metropolitan at The 9
  • K

    Kelly · Married on 11/14/2015

    4.4
    • Quality of service:
      4.0
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Overall, we were VERY pleased with our reception at The 9. It is a swanky, high-end hotel downtown Cleveland that offers top of the line parties. The ballroom was gorgeous and our cocktail hour was held in their vaults. The staff worked hard to create a perfect day for us, but small things still went wrong. We were slightly disappointed that some of our appetizers came out cold, but the entrees were hot and even though some items were cold, everything tasted delicious. I would recommend this hotel for a beautiful reception spot, but it can get pricey fast! Also, make sure to be VERY specific with the staff so you get everything you want!

    Sent on 11/17/2015