Matina's Bridal Reviews
Reviews
3.8 out of 5 rating
3.8 out of 5 rating
20 Reviews
76% recommend it
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![Sara]()
Sara S. Sent on 01/27/2023Highly Recommend
The staff at Matina's Bridal went above and beyond for me and made finding my dress so special for me mom and grandmother! They made sure everything was perfect including my accessories, veil and alterations. Amazing experience! -
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![Caitlin]()
Caitlin Sent on 08/10/2021The Perfect Dress
This was the third bridal shop I visited and I was struggling because I found a dress I loved elsewhere but it was way out of our budget. Thankfully, my mom & sister convinced me to try one more shop and I found the most perfect dress for my Outer Banks beach wedding (and within budget!). Julie and Bobbi were so helpful. Bobbi pulled probably 10 or so dresses for me and I kept saying no until the last one, which I put on and started to tear up because it was so perfect! So, what I'm saying is, I got a lot of time and attention, which was wonderful. Additionally, they have a seamstress in house which was a HUGE plus for us as the other shops we had to find our own. The tailoring was amazing. We did, I think, 4 or 5 different fittings, each time the dress fitting me more perfectly. Mira also added straps which was a must have for me. I can't say enough kind things about the staff at Matina's. They really made the experience enjoyable, especially for someone like me who was extremely self conscious about the way I looked. I felt like 1 billion dollars on my wedding day... and my husband loved it too :) -
User2095799 Sent on 04/13/2015Beautiful, high-end designer bridal dresses. Dresses are unique and not able to be found in big box bridal stores. Great customer service. -
User2216897 Sent on 07/08/2015Matina's Bridal and their staff are simply AMAZING. I had gone dress shopping with family and friends at several other shops and nearly convinced I had found "the dress" several times - but still felt unsettled. I went shopping, by myself, at Matina's and found the perfect dress - a beautiful Amsale ballgown. Through the fittings and accessory purchase to the final pick up, Matina's was so supportive, helpful, and fun to work with! -
User2469132 Sent on 12/15/2015I got my DREAM wedding dress from Matina's. It was the only dress out of the 20+ dresses I tried on from other bridal shops that I absolutely fell in love with. The woman that does the alterations there is absolutely amazing and I think she is 100% worth the extra money. She is also very sweet and personable. The rest of the staff can come off a little snooty, especially after my dress was purchased, I didn't feel like I was treated with the same amount of care as before, but hopefully this is something they can work on in the future with other clients.
Again, I absolutely loved my timeless and elegant wedding dress, I cannot thank Matina's enough for being a part of our special day. -
User5818943 Sent on 08/11/2014By far the worst retail experience I've ever had. If you've ever seen the movie Selena, it was a scene straight from the movie. I walked into the bridal shop located inside Eton shopping mall in Beachwood and the lady who greeted me whom was very polite over the phone, was not very welcoming. The first item I touched she immediately responded "just so you know, that is $1200" I kindly said okay and as I browsed some more she followed me and when I pointed to a dress I liked she said "oh you must have expensive taste because that is our most expensive dress here" and then pointed out the off the rack section. Mind you, I am a very well groomed individual as well as my matron of honor who accompanied me. Even to physically stereotype me, shouldn't have caused her to be so rude aside from the fact maybe that I am Hispanic. She never asked my budget nor did I say if I even had one. I did not try on anything I left immediately. By far a bride to be's nightmare. Even had I gave a budget and that exceeded it, there are nicer ways to make those comments especially when every bride knows that your wedding dress is worth every penny and then some. Only plus was I was running late due to traffic and when I called she said that was not a problem (but probably because it was a tiny shop with no other business) and I can see why no one else was there.
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![Anna]()
Anna B. Sent on 08/31/2019Go Anywhere Else
I’m posting now that my wedding is over and it’s time to leave reviews of my experiences. I made an appointment in June of 2018 to look at wedding dresses. It was my very first time even looking at wedding dresses and I was so excited for such an important part of planning my wedding. When I arrived, Bobbi was the “stylist” working that day. I told her how excited I was for my first appointment to look at dresses. While walking around the store and looking at the various dresses available, I asked about sizing and what would be available in my size, or close to it, or if the dresses would be clipped(I’m a size 10 in non-wedding dresses, but did not inform her of my size). Bobbi informed me that there wouldn’t be anything in my size, and that nothing would probably fit me ( I believe she said there’s “nothing to clip if there’s no extra fabric”). It was clearly a comment about my weight. I let that comment go, too excited about trying on dresses. Bobbi insisted she be in the dressing room with me while I undressed and put on dresses. I found this very very weird but again, it was my first appointment and I didn’t know any better. While in the shop, I was allowed to try on 3 dresses. My appointment lasted all of 15 minutes before my dad and I were shooed out of the store. There was no one else in the shop and a walk-in person came and was told she could not look around. I cried in the car after we left and my dad was upset that Bobbi had treated us so poorly. We were expecting to spend more time looking at dresses, and to be able to try on more than 3. I’m sad that the memory I have of my first wedding dress shopping experience is so awful. If you are looking for a wedding dress and want to have such an important event to be a positive experience, go ANYWHERE ELSE. Based on the other reviews here, many others have had the same experience I did.I ended up with a beautiful, beaded dress from BHLDN- a much better experience than this place provided.Matina's Bridal's reply:
Dear Anna, We are so saddened to hear about your experience from last year. We wish you would have contacted management at the time of your experience so that we could have made it right. We strive to offer each bride-to-be an amazing bridal shopping experience. We are confident that we would have made your next appointment an enjoyable one. We must have missed the mark. Please accept our apologies for anything but stellar service. Congratulations on your wedding & thank you for your feedback. Best Regards, Matina's Bridal Customer Service -
User2295624 Sent on 09/01/2015VERY small selection of dresses, VERY small dresses. I couldn't try one on.
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