Emily Sent on 10/10/2023

5 out of 5 rating

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Day of Our Dreams!

I felt like an absolute princess on our wedding day! I fell in love with this venue immediately after touring and knew it was the one! Everyone was so helpful and amazing to work with! Huge shoutout to Sherrie for making our day/night absolutely perfect! I didn’t have to invest in too much for decorations because the venue itself is so beautiful! I couldn’t have imagined a better way to symbolize my husband and I’s love for each other. Highly recommend!

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Maison Albion's reply:

Emily, Thank you so much for your kind words, and for trusting Maison Albion with your beautiful day! We can't wait to see the stunning photos and wish you so much love in your married life! Merci!

Ashley H. Sent on 09/22/2023

5 out of 5 rating

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Amazing Place!

I knew this was our venue before even looking at it. Maison itself is stunning-every part of the venue could have it's own section in this review. But what really stood out was the care and love of weddings that our coordinator, Allison, had. I'm so happy we were able to work with her, she provided so much comfort when I was stressing about the planning process, and helped me envision the day of change that had to occur due to the weather! I wish I could host every event at Maison/also live there!

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Maison Albion's reply:

Ashley, thank you so much for taking the time to share your words with everyone! We were so honored to host your wedding and wish you love and light in your married life! Merci!

Tara S. Sent on 08/21/2023

5 out of 5 rating

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A beautiful experience

This venue was beautiful inside and out. They made everything so easy. I will say that there was a cab recommendation that didn’t wasn’t available the night of the wedding but that’s not the venues fault. Just an fyi. The venue is as so great In working with whatever your requests are. They are very accommodating and great.

Maison Albion's reply:

Tara, Thank you so much for your kind review! Wishing you love and happiness in marriage! - The Maison Albion team

Mary P. Sent on 05/10/2023

5 out of 5 rating

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The Perfect Venue

Maison Albion was the perfect venue. Not only is it the most gorgeous place in Western New York, the staff is amazing. I kept saying on the day of my wedding that everything was going so smoothly and this was so easy. It would not have been easy without the staff of Maison Albion, Allison especially. I spent all morning upstairs getting ready and I came down about an hour before the ceremony and everything was set up exactly how I had envisioned. I cannot say enough good things about this venue.

Maison Albion's reply:

Mary, Thank you SO much for your lovely review and for trusting Maison Albion with your beautiful day! We are so honored to be a part of such important moments, and we are so glad you received the outstanding service that we pride ourselves on. Send us photos after the honeymoon!! Merci, The Maison Albion team

Cathy C. Sent on 01/04/2021

5 out of 5 rating

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An Absolute Dream to Work With!

As Event Coordinators, working an event at Maison Albion was an absolute dream. Not only is every space ornately and beautifully set up, but Kerri and her team were fantastic to work with. When we walked in, we were greeted by Kerri and Cole who were quick to see if there was anything we needed. Maria was extremely knowledgeable of the space and quick to offer any assistance. As a bride, we highly recommend checking out Maison Albion. Nestled right between Buffalo and Rochester, you can't go wrong with this unique and historic venue.

Maison Albion's reply:

Cathy and Eliza, We are honored to work with you now and always, Your attention to detail, kind hearts, make you both a joy to work with, amazing photographers and wonderful planners. Thank you so much for your kind words!

Chelsea R. Sent on 12/18/2022

5 out of 5 rating

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Wedding Day perfection!

My husband and I choose Maison Albion as our wedding venue because as soon as we walked in, we knew it was special. The staff was so attentive to our every need and really made our wedding run so smooth. The whole weekend was perfect because of the staff here. They were very accommodating and went above and beyond for us, we truly felt like family during our wedding weekend. Allison was an absolute amazing Coordinator, she does such a good job organizing and making sure every single last detail was perfect! I would absolutely have another event here, we loved it so much.

Maison Albion's reply:

Chelsea,

Thank you so much for leaving such a lovely review! We are so honored to be your wedding venue. Thank you for sharing photos too! Sending you love and happiness!

-The Maison Albion Team

Sarah W. Sent on 12/19/2022

5 out of 5 rating

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Best Venue

We fell in love with Maison Albion from the second we walked in the door. Everyone was super nice and very attentive. They care a lot about making your perfect wedding come to life. There are so many location options for the ceremony, reception and pictures. We loved that our entire bridal party was able to get ready inside the house without my husband and I seeing each other before the ceremony. We chose to spend the night and woke up to an entire breakfast spread set up for us too. Best wedding venue by far :)

Maison Albion's reply:

Sarah,

Thank you SO MUCH for your kind words and for taking the time to review our venue! We wish you so much happiness in marriage!
-The Maison Albion Team

Tyler W. Sent on 09/20/2022

5 out of 5 rating

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Maison Albion was without a doubt the perfect venue for our wedding!

They were the first venue we looked at and ended up being the only venue we looked at since it was a perfect match. Their flexibility to pretty much using any part of the property and making adjustments just for us really made it feel special. As we were preparing, they were super flexible, having several meetings with us just to make sure everything was good to go or to show our parents the venue. My wife and several of her bridesmaids were able to stay on the property the night before so they could wake up and comfortably get ready there instead of rushing off to a new location. They were even provided a homemade breakfast in the morning! There were also several awesome spaces for the guys to get ready in so we didn’t have to get ready somewhere else then drive to the venue. Throughout the days for both the rehearsal and the ceremony, they were quick to help with everything. A specific thing I remember was one of the event managers (Faye) leaving just a few hours before the ceremony to go get black ribbons for the napkins since our caterer had forgotten them, just did it without a second thought. I could probably list a dozen other things they did that I would never have expected a wedding venue to do just for one couple. On top of all that, being able to stay on the property the night of the ceremony instead of having to drive somewhere else with made my wife and my evening so much less stressful, plus we got a homemade breakfast again the next morning.

Halle S. Sent on 06/02/2022

5 out of 5 rating

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Amazing and affordable

this venue is amazing! they were such a big help with everything from steaming table linens to helping me corral my wedding party. we did the over night stay and had an amazing breakfast. all the guest where in love this now the venue looked. i would definitely consider having future event here!

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Maison Albion's reply:

Halle, Thank you so much for your kind words and amazing review! It was an honor to host your wedding at Maison Albion! We wish you happiness and love in your married life! - The Maison Albion Team

Jackie G. Sent on 10/25/2021

5 out of 5 rating

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Bridal Shower Dream

We had the pleasure of hosting my daughter's bridal shower at Maison Albion at the end of September. We opted for the terrace as this space seemed so open and beautiful with the backdrop of the garden and fall colors. This event space was the perfect canvas to allow the decorating skills of my sister and nieces really bring the whole day together. It was breathtaking and beautiful and our event manager did a wonderful job with table placement, patio heaters, linens, china and glassware. Every detail was remembered including the beautiful antique sofa with blankets (in case our guest of honor got cold) for my daughter to sit on to open her gifts.

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Maison Albion's reply:

Jackie,
Thank you SO MIUCH for the lovely review - how kind! Your daughter's shower was so beautiful, and we were honored to host it! It is our pleasure to [ay attention to those details - merci for noticing! Thank you for your trust in our team and congratulations on your daughter's engagement!
-Kerri and the Maison Albion team

Angela M. Sent on 07/23/2021

5 out of 5 rating

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Excellent customer service

Professional, amazing customer service! Love the owners and staff!

Maison Albion's reply:

Angela, thank you so much for your kind words and lovely review! We love you too ;) Merci for choosing Maison Albion!

Benjamin B. Sent on 08/10/2021

5 out of 5 rating

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Wonderful Venue, amazing service.

Absolutely stunning venue, beautiful ballroom and exquisite gardens.

Good customer service and awesome party!

Thanks Maison Albion :D

Maison Albion's reply:

Benjamin, thank you so much for the wonderful review! We so appreciate yoru time to share this, Merci!

Carolyn A. Sent on 01/05/2021

5 out of 5 rating

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A Magical Wedding!

Attention All Brides from Rochester to Buffalo! If you are looking for a uniquely special, historic and magical venue, you need to check out Maison Albion. This past weekend my daughter and son-in-law held their wedding there. The Maison was still decorated impeccably for Christmas, which made the event even more special. Kerri and Cole were wonderful to work with; they were extremely accommodating and sincerely friendly. Their attention to details was reassuring and I knew that the event would go off without a hitch, and it did! The bride and groom couldn't be happier with their wedding day!!!

Maison Albion's reply:

Carolyn, we were so honored to have your families here at Maison Albion for our first wedding. Your beautiful daughter and son in law trusted us with their wedding, and we couldn't have been more excited! Thank you for your kind words, your patience with our new venue, and for sharing such an important experience with us! - Kerri and Cole

Bryar K. Sent on 07/18/2023

4.8 out of 5 rating

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An Unbelievably Perfect Wedding!

My wife and I had our wedding at Maison Albion earlier this month, and it could not have gone any better! While the beautiful scenery at the venue is breathtaking enough, the diligence of the staff is what really made the day so perfect! Allison, the wedding director, could not have been more helpful and was there with us every step of the way. The only thing we were disappointed with was that we had to leave! Thank you, Maison Albion for helping me give my wife the wedding she deserved!

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Maison Albion's reply:

HI Bryar, Thank you so much for your wonderful review and for sharing your kinds words with us! We are so honored that you choose our venue to host such a beautiful day! Come back and visit! Merci, The Maison Albion team

Robin D. Sent on 01/10/2022

4.8 out of 5 rating

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Our Perfect Day

The venue and team at Maison are wonderful! This was the one and only venue we toured because we knew it was the one from the moment we pulled up. If the gorgeous mansion and grounds don't totally sell you on it, the fact that Kerri is willing to do just about anything you want to make your day perfect, should. What really sold us was that our fur babies were able to come be a part of our big day, and maybe I'm biased, but they were the cutest ring bearers. Kerri even offered up a llama if we wanted. What's great is you get to pick your own vendors, which means getting the food you want, not crappy wedding food, trust me, your guests will appreciate this! Kerri is a total rock star, and she has built a great team to assist her. I've gone to several other small events at Maison, such as their market and also their gardening day, it's always a pleasure to be there. If you choose Maison Albion, you won't regret it!

Maison Albion's reply:

Robin, Thank you so much for the darling review! It's so kind of you to take the time to share your memories of Maison! We were so honored to host your wedding day. Thank you for trusting us with your most important day! We wish you all the happiness in your married life and hope to see you at future events! - Kerri and the Maison team

Michele C. Sent on 09/27/2022

4.4 out of 5 rating

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Gorgeous One of a Kind Venue

As soon as we toured this venue we knew we had to book it! It was absolutely gorgeous and just what we were looking for! The price and value of what you receive was also unbeatable! During the planning process, we did have 4 different venue provided coordinators but once we got paired with Sherrie, the process was so smooth! Sherrie was absolutely amazing to work with and made sure everything was perfect and what we wanted!

If I had to do it again, I would book this venue in a heartbeat! However, I would not book their partnered/owned bar company Mixology. Some of our contracted signature drink elements never made it out for the wedding and the bartenders drinking our provided alcohol while serving the guests left a bad taste in my mouth. Other than that, everything was great!

Maison Albion's reply:

Michele,
We are so appreciative that you chose Maison Albion for your wedding day - you were a stunning bride!! It sounds like you were very happy with our services and we are honored to have hosted your special day. Sherrie is a fantastic evemt director, we are lucky to have her and our entire team to create the magic of Maison.
To address the comment about Mixologie, we take an accusation like that very seriously, as drinking at our venue by vendors is not tolerated. We looked into the two bartenders who served at your wedding and they are actually both sober. We assume that this misunderstanding came from their drinks at the bar to keep them hydrated, which did not include alcohol. Mixologie has a clear system for liquor check in and check out, and alcohol consumption by any vendors is not permitted at Maison Albion.
Thank you for taking the time to review our venue, and we wish you love and happiness in the future!

Ashley Sent on 07/22/2021

1 out of 5 rating

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Atrocious and disgraceful.

I have absolutely nothing good to say about this new venue. We were planning a bridal shower here ad disappointed at every turn. I expressed this to the “manager” and five hours later received an email from the owner telling me they were canceling my event three days prior to it happening. Beware that this venue will not take any form of you expressing yourself. Instead, I was told I was “verbally abusive.” The owner never even spoke to me to try to resolve the issues. Absolutely terrible customer service.

Beware that this venue promises but does not deliver. Instead of remedying issues they will cancel an event at a whim and cite a provision in the contract that allows them to get out of a contract for any reason, including not dealing with a disappointed client (or so they think). Promised a beautiful secret garden—the plants are small, the ground is dirt and uneven and it looks like a whole in the wall. The patio was supposed to have Italian marble—just gravel. The linens which you must provide, I was told would cost around 10 dollars—they were 400 dollars. This venue gets you in the door and then disappoints. Fees on top of fees and at the end everything is expensive.

Atrocious staff—multiple calls and emails not returned. Most of their staff looks like young teenagers who clearly lack any kind of customer service skills and who do not know how to deal with conflict.

I am planning a wedding and my venue would never and does not handle issues this way. I would NEVER have an event here. I caution all people to be careful with this revenue. Unless you are spending big money, you won’t be treated well.

I will be taking legal action as well. Beware people, this venue is sneaky and accuses people of things that did not happen and wiggles out of contracts. The BBB should check these people out. Just shameful. We found an amazing venue that is beautiful and far cheaper. Keep looking for other options because this venue will disappoint.

Maison Albion's reply:

Ashley,

We are sorry that we were unable to host your shower at our venue.

We love our clients and truly seek to share the magic of Maison with each and every one of them.

As an organization with over 40 years of experience in hospitality we are very careful about the expectations we set.

As we stated to you our cancellation in which we refunded your site fee 100%, we hold the value of our staff, kind and professional communication, and the sanctity of our venue most dear.

This is the first event we’ve ever had to cancel. It’s unfortunate that you and your mother chose to verbally abuse our team on many occasions. The last incident was absolutely not acceptable. We will never tolerate this type of behavior.

You expressed your clear disappointment of the speed at which our plants are growing, which is truly left to Mother Nature and our gardening team who have cultivated over 1200 plants on our grounds in under a year. We are very proud of the transformation and look forward to the growing beauty in future years.

You also were disappointed by the whiteness of our gravel, which we cannot expect to replace until Fall as there is a building product shortages due to COVID. We responded by painting 20,000 sq ft of grey gravel white at our expense to appease you, but this still disappointed you. You also were angry about a greenhouse that will not be built until October but was not a part of your event.

We offered you a completely free cancellation more than 30 days prior to your event. You did not respond.

Yes, linens do cost between $10 and $14 a linen. If you have more than one table however, you do need to multiply the cost of the linen by the number of tables that you have. We do not control the cost of linen rentals, and we are always up front and clear that linens are not included in our venue rental as we cannot properly clean and care for them on site.

We do not have any additional fees besides our site fee and we don’t even charge an administration fee as most venues do. You did fail to mention that we saved you $125 by offering to pick up and return linens for you, as well as offer you our vintage plates, flatware, glasses candelabras and additional decor at no cost. A cost savings of at least $400 of rentals.

We are honored to be a beautiful venue that is a place that so many families choose to create memories. We will always treat our clients with fairness, kindness and care. We expect nothing less from our clients. Our team is very hardworking and should be afforded the utmost respect at all times.

We are so glad to hear you have found an alternative venue and we wish you the best in your married life.
- The Maison Albion Team

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