Luxe & Luna Event Design Reviews

Reviews

• Queen Sent on 04/04/2016
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Luciana is great. She took over from where another planner left off. I am so pleased to be working with her. She makes me feel so gitty when I show her things I have made or the tasks that I have completed,

  Luciana is great. She took over from where another planner left off. I am so pleased to be working with her. She makes me feel so gitty when I show her things I have made or the tasks that I have completed,
• Gigi Sent on 01/06/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Luxe and Luna helped me plan my 10th anniversary party. I researched several event planning services for months but could not find a company that would stray from their set packages which were too detailed/costly for my anniversary vision. I understand that the main clientele for event planners are wedddings, but it's nice when a company puts the same effort into several types of
  celebrations, not just weddings. Luciana assured me over the phone that she could come up with a customized event package that would meet my financial and visual needs. I wasnt planning a wedding, but Luciana made me feel like a bride all over again. Lots of choices for pricing and decor, Luciana and co. arrived with ample time to setup so I didnt have to worry at all about the logistics on my "2nd Big Day". The only rough patch we ran into was when the chair covers I ordered on my own were too big for the chairs. Luciana stepped in and provided last minute options and even spoke with the vendor for me to get a full refund. Planning to use Luxe and Luna again for a baby reveal party.

  Luxe and Luna helped me plan my 10th anniversary party. I researched several event planning services for months but could not find a company that would stray from their set packages which were too detailed/costly for my anniversary vision. I understand that the main clientele for event planners are wedddings, but it's nice when a company puts the same effort into several types of
  celebrations, not just weddings. Luciana assured me over the phone that she could come up with a customized event package that would meet my financial and visual needs. I wasnt planning a wedding, but Luciana made me feel like a bride all over again. Lots of choices for pricing and decor, Luciana and co. arrived with ample time to setup so I didnt have to worry at all about the logistics on my "2nd Big Day". The only rough patch we ran into was when the chair covers I ordered on my own were too big for the chairs. Luciana stepped in and provided last minute options and even spoke with the vendor for me to get a full refund. Planning to use Luxe and Luna again for a baby reveal party.
• Samantha Sent on 01/09/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Luxe & Luna Couture Events was wonderful! She is extremely organized and was easy to keep in touch with throughout the planning process; she followed up on everything making it so easy. Our wedding day went perfectly. She is also the sweetest and friendliest people you will ever meet. Thank you Luxe and Luna!

  Luxe & Luna Couture Events was wonderful! She is extremely organized and was easy to keep in touch with throughout the planning process; she followed up on everything making it so easy. Our wedding day went perfectly. She is also the sweetest and friendliest people you will ever meet. Thank you Luxe and Luna!
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• Althea Sent on 08/23/2018
  2.6 out of 5 rating

  2.6
  • Quality of service
    2.0 out of 5 rating
    2.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  For the money I was charged to take over the last momrh of planning I really expected more.

  For the money I was charged to take over the last momrh of planning I really expected more.
• Maryn W. Sent on 03/29/2021
  2 out of 5 rating

  2.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    2.0 out of 5 rating
    2.0

  I felt that continuing to work with this vendor was not worth the stress

  As of posting this review, my fiancé and I have terminated our relationship with Luxe and Luna. I had two major issues with Luciana. However, I do not have enough room to write about both in detail. In summary, the first issue almost cost us an extra $1500 in rental furniture due to Luciana's oversight and the only reason it was caught was because I had a feeling that things were not adding up so I contacted the vendor myself. The second issue was the rental decor. In order to finish the design of our wedding we needed to acquire additional décor, Luciana found the items needed and let us know that the amount would be $1385 to obtain these items & paid to her. There were a set of plates in the décor that I loved and considered just buying for myself. I found these plates online and realized that we were paying Luciana the full purchase price. I emailed Luciana to confirm the process with the idea that maybe I had been confused and we were actually buying these items or maybe it was only the plates we were paying full price for. Luciana responded that we were paying full price because she also includes “total cost to acquire the pieces, storage fees to process and store items prior to the event, and delivery, set-up and breakdown of the pieces on the wedding weekend.”. This was odd because 1.) the set-up of décor, organizing and packing of décor is already included in her standard services of the wedding package we purchased, so we should not be charged again, but also 2.) I had been under the assumption that renting items with all the associated fees is cheaper than purchasing. I used the example of the furniture rental company to explain my point. She stated that she is in fact “not a rental company with a warehouse and a multi-piece inventory to manage and promote” and that the total cost will be the same whether rented through her or purchased outright by me. For further clarification, I reiterated that the model she is proposing to us gives us two options, either we “rent” the décor through her for full purchase price and she keeps it after the wedding (in effect buying décor items for her) or we buy the décor ourselves and keep it after the wedding. I also expressed that I felt her use of the word “rent” was misleading because either way we are buying items…it is just a difference of who keeps them. She insisted that we had different understanding of how renting works and that the major difference is who is responsible for the pieces. We agreed to go ahead and source the items ourselves. That way we could shop for deals, cut costs and keep the items since we have to pay full price either way. I no longer felt confident working with Luciana and wanted to terminate the relationship. I felt that we were paying too much money to have to check behind our wedding planner. In addition to the named issues, I felt Luciana had acted unprofessionally at times. A few instances of note; 1.) arriving to our first meeting at the venue late without notice, 2.) she showed up to the walkthrough with design plans that I had never seen before and it felt like she took control of the entire walkthrough 3.) when we would ask for clarification on certain things it would generally be met with annoyance, i.e. “we’ve talked about this like four or five times” (which was not the case). I felt like I was building her business instead designing my wedding.
  

  As of posting this review, my fiancé and I have terminated our relationship with Luxe and Luna. I had two major issues with Luciana. However, I do not have enough room to write about both in detail. In summary, the first issue almost cost us an extra $1500 in rental furniture due to Luciana's oversight and the only reason it was caught was because I had a feeling that things were not adding up so I contacted the vendor myself. The second issue was the rental decor. In order to finish the design of our wedding we needed to acquire additional décor, Luciana found the items needed and let us know that the amount would be $1385 to obtain these items & paid to her. There were a set of plates in the décor that I loved and considered just buying for myself. I found these plates online and realized that we were paying Luciana the full purchase price. I emailed Luciana to confirm the process with the idea that maybe I had been confused and we were actually buying these items or maybe it was only the plates we were paying full price for. Luciana responded that we were paying full price because she also includes “total cost to acquire the pieces, storage fees to process and store items prior to the event, and delivery, set-up and breakdown of the pieces on the wedding weekend.”. This was odd because 1.) the set-up of décor, organizing and packing of décor is already included in her standard services of the wedding package we purchased, so we should not be charged again, but also 2.) I had been under the assumption that renting items with all the associated fees is cheaper than purchasing. I used the example of the furniture rental company to explain my point. She stated that she is in fact “not a rental company with a warehouse and a multi-piece inventory to manage and promote” and that the total cost will be the same whether rented through her or purchased outright by me. For further clarification, I reiterated that the model she is proposing to us gives us two options, either we “rent” the décor through her for full purchase price and she keeps it after the wedding (in effect buying décor items for her) or we buy the décor ourselves and keep it after the wedding. I also expressed that I felt her use of the word “rent” was misleading because either way we are buying items…it is just a difference of who keeps them. She insisted that we had different understanding of how renting works and that the major difference is who is responsible for the pieces. We agreed to go ahead and source the items ourselves. That way we could shop for deals, cut costs and keep the items since we have to pay full price either way. I no longer felt confident working with Luciana and wanted to terminate the relationship. I felt that we were paying too much money to have to check behind our wedding planner. In addition to the named issues, I felt Luciana had acted unprofessionally at times. A few instances of note; 1.) arriving to our first meeting at the venue late without notice, 2.) she showed up to the walkthrough with design plans that I had never seen before and it felt like she took control of the entire walkthrough 3.) when we would ask for clarification on certain things it would generally be met with annoyance, i.e. “we’ve talked about this like four or five times” (which was not the case). I felt like I was building her business instead designing my wedding.
  
• Virginia S. Sent on 03/23/2021
  1.4 out of 5 rating

  1.4
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    2.0 out of 5 rating
    2.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    2.0 out of 5 rating
    2.0

  Unprofessional

  I’ve sat on this review for awhile but I feel I need to give an honest review of my experience. I hired Luciana in 2019 to help plan my wedding for 2020. I had interviewed a few planners but her design plans really appealed to me as I am a visual person. She seemed to understand my overall vision (although she did seem unprepared) and I felt very confident after our first meeting, although I did have some reservations as she was newer to the wedding industry. However, I made it clear that I had a vision and just needed some assistance to put it into action so we hired her. We scheduled our second meeting which I thought was a design meeting so I could help show her what I really wanted. She had a complete design plan already made. I felt super uncomfortable because I felt I had not given her enough information yet so the design plan was not what I wanted. It had colors I didn’t even want and did not fit into the overall style we had discussed before. Following this meeting I began to communicate what needed to be changed to that plan. However, she sent her plan to my florist who then based their own plan based on hers.
  Overall, the experience was unprofessional and I felt walked over the whole time as she also continued to push her own style onto my wedding. When I wanted to change some of my rentals she was very slow to change anything and insisted it was the rental companies fault (I do not know because she did not include me in any communication which I wanted). She appeared to get defensive and upset if I even tried to talk to vendors myself. During our tasting with the caterer she also attempted to hold her own meeting with me at their office when we were done which was very rude. She also repeatedly asked me about adding a second bar which I had explained to her I did not want as I have family in recovery and did not want alcohol all over the place. She continued to push vendors she liked or had worked with, even when their styles were not at all what I wanted (modern and bohemian instead of fairytale and elegant).
  The tipping point was a meeting with a lighting company. While at the meeting she tried to take over and show what she wanted although it was not what we had talked about. She even went as far as to tell me what I liked looked “cheap”. The lighting representative had to remind her that it was up to the couple. So overall, I felt completely disrespected during this whole stage of wedding planning and felt as if she constantly judged my decisions. During our time working together I felt like I had to fight for the wedding I wanted. The best decision I made was to terminate our working relationship and pick another planner who respected my decisions.
  

  I’ve sat on this review for awhile but I feel I need to give an honest review of my experience. I hired Luciana in 2019 to help plan my wedding for 2020. I had interviewed a few planners but her design plans really appealed to me as I am a visual person. She seemed to understand my overall vision (although she did seem unprepared) and I felt very confident after our first meeting, although I did have some reservations as she was newer to the wedding industry. However, I made it clear that I had a vision and just needed some assistance to put it into action so we hired her. We scheduled our second meeting which I thought was a design meeting so I could help show her what I really wanted. She had a complete design plan already made. I felt super uncomfortable because I felt I had not given her enough information yet so the design plan was not what I wanted. It had colors I didn’t even want and did not fit into the overall style we had discussed before. Following this meeting I began to communicate what needed to be changed to that plan. However, she sent her plan to my florist who then based their own plan based on hers.
  Overall, the experience was unprofessional and I felt walked over the whole time as she also continued to push her own style onto my wedding. When I wanted to change some of my rentals she was very slow to change anything and insisted it was the rental companies fault (I do not know because she did not include me in any communication which I wanted). She appeared to get defensive and upset if I even tried to talk to vendors myself. During our tasting with the caterer she also attempted to hold her own meeting with me at their office when we were done which was very rude. She also repeatedly asked me about adding a second bar which I had explained to her I did not want as I have family in recovery and did not want alcohol all over the place. She continued to push vendors she liked or had worked with, even when their styles were not at all what I wanted (modern and bohemian instead of fairytale and elegant).
  The tipping point was a meeting with a lighting company. While at the meeting she tried to take over and show what she wanted although it was not what we had talked about. She even went as far as to tell me what I liked looked “cheap”. The lighting representative had to remind her that it was up to the couple. So overall, I felt completely disrespected during this whole stage of wedding planning and felt as if she constantly judged my decisions. During our time working together I felt like I had to fight for the wedding I wanted. The best decision I made was to terminate our working relationship and pick another planner who respected my decisions.