LBR Bridal Reviews
Reviews
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![Alyssa]()
Alyssa Sent on 02/27/2023Fun, low stress and special experience
We had a very unique experience! Mu sister and I are engaged at the same time . We had already gone to 5 other bridal places before this one and she had extra time left. My sister said go try a few on! I tried on two and found the one !! Mikaela was incredible!! She was so knowledgeable and easy to work with! She made the experience the best it possible could be!! She makes that place! Thank you for all your help! -
![Corinne]()
Corinne Sent on 02/02/2021Extremely Surprised!
I was convinced I found "the one" while shopping at a different store. I made a last minute appointment at LBR in order to compare every dress to "the one" so I could solidify just how much I loved it. WRONG. Within 5 minutes of talking with my stylist Keturah she knew what my vision was and boy did she deliver! After trying on her first selection I forgot all about the dress I almost purchased. I knew this one was really it! Not only that, but their selection was amazing and she did a great job of pulling my vision together. I am extremely surprised and so very thankful I made that last minute appointment at LBR! -
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![Carmann]()
Carmann Sent on 10/22/2020Thank you Maria for helping my crazy vision come to life!
This was the first place I went to, and said yes to the third dress I tried on!! I came in with an idea of what I wanted, and a designer that I vibed with, but with no idea about fit/ how things would actually look on me. Greek Maria (vs. Italian Maria lol) was my stylist and she NAILED my personality, which is not easy to do! I truly thought I was going to be impossible to please, because I wanted a classic/elegant dress, but somehow wanted to add colors/glitter/craziness to my look. Exhaustive searches online showed either one or the other. Maria picked up on my energy as soon as I walked in the door and pulled together a beautiful Eva Lendel elegant dress (Margo dress without the sleeves) THEN ADDED A GLITTER CAPE (Daniel cape only, not the dress). It's so perfect, and really captures my energy perfectly! Thank you so so so much Maria!!! -
![Ann]()
Ann M. Sent on 10/12/2020Professional & Funny
Maria & Maria are professional, kind, warm and accommodating. They made me feel as though I was an old friend they wanted to style, rather than a client. As a student, I am on a tight budget and both Maria's went out of their way to ensure I found the perfect gown. -
Emily Sent on 05/07/2020
Flawless Experience and Gown
Everything about my experience with the Birmingham Luxe location was perfect. Jessica knew just what to bring out, listened to everything, and their private shopping experience is nothing like many of the other crowded, cheesy bridal experiences nearby. The real star is their seamstress. I found the gown I wanted but ask for custom sleeves to built and other alterations. She created the perfect dress without any corrections needed and brought me to tears when I saw the final product. Lots of hugs to everyone at Luxe! -
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![Yannick]()
Yannick Sent on 12/04/2019Amazing Dress
My wife's dress was stunning! I wasn't ready to pay the big price tag, but I'm sure glad that I did! It was well worth it! -
![Amanda]()
Amanda Sent on 11/01/2019Dream dress!
I planned my wedding in two months so finding a dress that needed to be custom-made or needed 8 weeks shipping time wasn’t an option.
Luxe has a large selection of dresses that can be bought off the rack so I took a chance. I fell in love with my dress at first sight! For ease, I booked my alterations through them as well. Their seamstress needed to take a few things in and bring up the hem. She did an incredible job and my dress fit like a glove on my wedding day.
They also had a large selection of dresses for order so this is a bridal store for everyone. The dresses were so dreamy with a great variety of styles to accommodate many different bridal tastes. I highly recommend Luxe! -
![MKA5884]()
Morgan Sent on 10/31/2019Wonderful Experience with my Wedding Gown!
I had a great experience with Luxe Bridal Rack! They have the cutest little shop in Logan Square that I found due to them hosting a Pronovias trunk show. They were great to work with throughout the whole process! They have a seamstress on site which seems super rare for boutique shops in the area (at least others I had shopped at) so that was an added bonus! Alterations were reasonably priced and I loved that I didn’t have to add finding a seamstress to my to-do list! They even included a cute little emergency kit with my gown when I picked it up and made sure it was pressed perfectly and clipped up – there were literally no wrinkles when I opened up the bag! Overall I would definitely recommend!! -
![Julie]()
Julie Sent on 10/11/2019The best experience I had dress shopping!
This was the first bridal shop I went to, and was definitely the best! The staff were knowledgeable, polite, and patient. They were understanding when I wanted to continue my search to "see what else was out there". Trust me, there's not much else out there - the dresses at Luxe are such high quality at an affordable price, nothing else compared. I'm happy to have bought my dress from Luxe! They even let me try it on again before making the purchase. Thank you to the wonderful and helpful staff! -
![Ornina]()
Ornina Sent on 07/15/2019Great expierence
had a great Experience at Luxe Bridal Rack, went to a lot different bridal shops but this was the only place that were honest, professional and were able to get my dress (Not all shops were able to order the dress I wanted).
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![Halle]()
Halle Sent on 01/29/2019BEST Bridal Experience ever!
I honestly don't even know where to begin this review...WOW! Let me just say that prior to coming to Luxe Bridal Rack, I had been to a few other salons in Chicago and none of the dresses were exceptionally exciting to me. I absolutely loved the selection at Luxe - there is truly something for everyone at (almost) every price point. They have a selection that is off the rack (for a great discount), and then a more traditional section where you can have the gowns ordered and made exactly for you. I have been to a few off the rack stores, but none of them have been even in the same ballpark as the selection here. There were Berta, Gaila Lahav, and other extremely high end dresses here for a GREAT deal.
More so than just the dress selection, the associate I worked with (Keturah), was so knowledgable about the different styles, materials, how they can be altered for your specific style, and more. She also was not in a rush and let me take my time, which was really important to me as some other places just try to get you in and out so quickly. I truly can't say enough good things about Luxe Bridal Rack, and recommend absolutely any bride to come in!! -
![Liz]()
Liz Sent on 01/27/2019Stupendous experience!
Wow, where do I even begin?! From the moment we walked in, even after a long, tiring day of trying on several dresses, my experience at LBR was absolutely marvelous. My mom and I had the store to ourselves with Antonila, my LBR assistant. We instantly felt welcomed, getting comfy in some adorable LBR custom slides. Antonila started by explaining the layout of the showroom and asking well-informed questions about my dress shopping experiences thus far, as well as my preferences. She was very attentive and perceptive, quickly understanding my "style". Her knowledge about the dresses' designers, fits, styles, etc. was evident from the beginning.
We pulled several dresses, and she once more knew all the right questions to help me narrow down my selections into a manageable few top choices (after trying on almost the whole store, which Antonila encouraged!). She never made me feel bad for wanting to try on more and more. She actually made the experience, which can be exhausting, super fun and exciting.
When it came time to decide--as I knew one of these dresses was "the one"--Antonila was encouraging, patient, and genuinely vested in helping me find the perfect dress for ME. In the end, I found "the one" and could not be any happier! She also helped me find the perfect jewlery and veil, which we weren't expecting to find that day. All three of us celebrated with a few tears and hugs, and Antonila took some lovely pictures of my mom and me to celebrate the moment. All in all, I cannot recommend LBR enough to future brides! Thanks again, Antonila! -
![Xaviera]()
Xaviera Sent on 12/20/2018Amazing service with lovely variety of dresses!
The best experience I've had! I've been to several boutiques and bridal shops but have had horrible service experience. One place told me to go grab any of the dresses and just put them on in the fitting room by myself.
Luxe Bridal was professional. I was pretty indecisive and not very confident about what I wanted. They helped me every step of the way and asked questions in regards to my style, what I like to wear, what hobbies etc. to get a feel of who I am.
Based on my one and one with the stylist, we picked out some great options.
My mom came with me and she was a little on the fence about the one dress I really loved. She's a traditional woman that loves tons of lace and shine, and I am the opposite of that.
Maria came out and explained how the alterations I wanted would help make the dress quite elegant, and how we could order some of the shine from the bit of lace on the train of the dress and add it to the front to make it pop a bit. My mother is also Mexican and speaks English but she is more comfortable speaking Spanish and Maria explained all this in Spanish which was so kind of her. Definitely made my mom happier.
I would recommend this place a thousand times over! -
Maureen Sent on 01/08/2018Luxe Bridal Rack was the first appointment, and the last :) I had a good feeling about this boutique weeks before my appointment, and needless to say, I chose the very first dress I tried on. Not only is Luxe stylish and inviting, but the owner, Maria, couldn't have done a better job at describing the dress styles and designer backgrounds so I had knowledge about each piece I tried on. She quickly felt like apart of our family - me, my sisters, and my mother loved sharing this experience with her. I can't imagine a better bridal boutique and I'll be recommending Luxe to every new bride I know :)
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![Bri]()
Bri Sent on 01/09/2023Wonderful!
LBR is a beautiful space with a great selection of dresses. I had a fairly modest budget and my associate, Juliana, was SO helpful in picking the most beautiful dresses within that budget. I am so in love with my dress and very happy with my experience at LBR. I was allowed 4 guests, which can be tough when you have a large bridal party, but it worked out just fine. You are also not able to bring any drinks in, so just be mindful of that. Overall, it was the perfect way to say yes to my dress! -
![Carley]()
Carley Sent on 01/28/2020First Dress is the Charm! (And so is Luxe Bridal Rack)
Working with Maria was PERFECT! She listened to exactly what I wanted and based off the inspiration pictures I had she was able to find me the perfect dress. I honestly thought I was just going in to try on some dresses and get a feel for what I like...but I ended up saying yes to the dress! And it was the first one she pulled for me! I am in love with my dress and Luxe Bridal Rack. Thank you for helping make this process easy, fun, and how I always imagined! -
![AJL16]()
Amelia Sent on 07/24/2019Great store!
My engagement is less than 6 months so I needed to get a dress from somewhere off the rack. Luxe had an amazing shopping experience, their store is beautiful, and my sales gal was awesome and made me feel so comfortable. She truly listened to what I wanted and found it! I am from a few hours away so getting there can be difficult but they have been flexible with my fitting appointments. Only bad thing for me was when I was having a fitting done one of the other sales girls had some odd comments and rude facial expressions about the changes I am having done to my dress which I didn't appreciate. Other than her I had a great experience at Luxe and would recommend!! -
![Laura-Caroline]()
Laura-Caroline Sent on 01/29/2018I loved my experience here and after shopping for months at 6 other stores, this is where I found my dress. The sales staff were so knowledgeable and helpful without being at all pushy. They were extremely patient and made my experience a really comfortable, beautiful one. I would highly suggest it! -
N Anonymous Sent on 02/03/2022
Top bridal salon in Chicago!
LBR dresses are 100x more beautiful than any other place I looked! I found my perfect dress there, but frankly it was hard to narrow down because I loved so many of them. They were patient during try on and during fittings. The dress arrived quick and alteration turnaround was speedy as well. The bustle was not fully hemmed which was the only issue I had but I should have checked that before I left. I recommend them 100% for your bridal gown needs. Prices range quite a bit so you should be able to find something in your budget. They also give 5% off if you buy the first time you try! Thanks LBR! -
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![Kelly]()
Kelly Sent on 11/08/2021Great selection and easy communication!
Found my wedding gown at LBR Chicago. It was a breeze scheduling appointments and keeping in contact with them. They had a great selection and really listened to me when I told then what I was comfortable with for my body type. I also used them for my alterations and have zero complaints - great job! -
![Maria]()
Maria Sent on 01/14/2023Started with high hopes ended stressed and disappointed.
Started with the highest hopes and the best dress shopping experience ended feeling unseen, disrespected, and reduced to having to take extreme measures to beg for the dress to be ready in time for my wedding.
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Full background: I had a great experience picking and purchasing my dress with Dana. She was experienced and knew how to work with my body shape. After purchasing was where my troubles began. I had two options keep my dress and do in-house alterations or seek an external business. I thought inhouse while more expensive would better guarantee level of care and ownership for the final result and delivery. I was wrong.
The owner forgot my first alterations appointment with the only comment “hmm I am usually better at this” and asked me to verify by showing the email confirmation. She asked me and my party to return 1.5 hours later as they only do alterations on Mondays. Here is where I would like to clarify my experience was tarnished by the owner, not the seamstress she was very fast I felt was competent and great at her job.
My second appointment was supposed to be when the dress would be complete with all major changes in time for polishing and final pick up. I arrived late due to traffic but my sisters were already there and had to listen to them badmouth me about lacking respect when in truth at least I remember my commitments. The dress was far from ready and the panic set in to make the timing they promised a year in advance. With the dress for 4+ months delivered and in their care.
The 3rd appointment happened in the time after many extraneous conversations and pushing to make it in time for me to travel on a date always documented. Apologies were exchanged but the relationship at that point was tarnished beyond repair. The owner Maria in my experience left me and my family disrespected, unseen, and undervalued. She said this was so much more than a business to her and I believe it's true, I think she's lost in the pursuit of growth the empathy that yes this is her everyday but for me, it's my once in-a-lifetime. -
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![Giselle]()
Giselle Sent on 11/06/2018Avoid - There are Other Great Options in Chicago
I have been struggling with whether to write this updated review of my experience here. This was the second place I visited, and I went with my maid of honor and one of my bridesmaids. I wasn't planning on purchasing a dress on the day I went because I wanted to wait to go with my mom, who lives out of town.
When I first got to LBR, I did not get a great vibe. Maria, the owner, started rattling off how they have a "unique concept in bridal" because of her awesome contacts, yadda yadda. Her and an associate sized up me, and told me I wouldn't fit in any of their off-the-rack samples they had for in-store purchase. Awesome feeling. So I would need to try on a sample and special order a gown. Fine. When I pointed out a few dresses I wanted to check out, I was told that I couldn't. Reasons given included that the dress was out of my budget, and/or it would never fit me. Again, thanks. I started to get the vibe that unless I was a street size 2 and willing to spend a fortune on a dress, I would not be catered to here. I had also just come from a place (Weddings 826) that was cute and friendly, and gave us free champagne for our fitting, so I was also a little bummed at the juxtaposition at LBR.
They didn't have that much selection, but there was one dress I tried on that my friends that came with me really liked. It wasn't exactly what I was looking for, but I felt like the LBR staff pounced and upon reflection, I feel like they tried to manufacture one of those "this is the dress!" moments to close the sale. Never mind that I said multiple times I wanted to go with my mom, and this was only the second place I had checked out. I also mentioned to my stylist that I wanted more definition and for the dress to provide a snug "tucked in" fit, and that the dress did not exactly fit with my ultimate vision. She said oh it won't be a problem to get that all done with alterations. Still with champagne goggles from the first shop I went to, I ended up just saying yes after being caught up with everyone saying I should just go for it. I feel like the staff should have slowed down at the point, and remind me that I didn't have to make any final decisions on that day. It is worth noting that this is what my attendant at Weddings 826 did.
I immediately felt like the dress wasn't right, and called the next day to try and set up an appointment. I spoke with Maria on the phone, and she didn't remember me (whatever). She kind of blew me off and said I could come in to look at the dress if I wanted to, but that all brides are "emotional" and that I should just chill. It felt like a lost cause at that point. The receipt said final sale and while I had hoped if I called the very next day I could stop the order, that was not in the cards.
Fast forward to me getting an email two days ago that my dress arrived. Well actually, the impersonal email said "Congratulations, your dress and/or accessory has arrived." I did not appreciate the impersonal nature of the email. Again, while I didn't spend $10k on a dress, I did still spend a large amount of money, and they at the very least could have sent a personalized email.
I was instructed that I needed to pick up the dress within two weeks. My mom is going to be in town in three weeks, so I was hoping the store could hold it until I could at least get my mom in with the tailor at the store to do the alterations. However, they told me they would not hold the dress an extra week. I at least consulted with their tailor, but just for standard alterations (raising the hem, adding a bustle) it would be $450. She was reluctant to quote any of the additional changes I wanted, and when I expressed how unhappy I was with the fit she just told me I should wear a corset. All of the changes that I was told would be "easy" to handle at the alteration stage were all of a sudden "too much". I basically had to hold back tears because my initial feeling back when I purchased the dress was right. And I had just spent so much money.
Overall, just really disappointing experience. I'm not sure what I'm going to do. I have a brand new, never worn dress I don't like and am out $$$. In my opinion, LBR was only interested in making a quick sale and getting me out of there. I would recommend skipping LBR. There are so many options in Chicago to find the perfect dress, why waste time somewhere that might pressure you into getting the wrong dress. -
![Maria]()
Maria Sent on 03/06/2021Run Away from Luxe Bridal Rack As Fast As You Can
We purchased a Yaniv Persy gown from Maria at Luxe Bridal Rack in December of 2019. Our experience at Luxe was lovely until we had made the purchasing decision. Once we made the decision to purchase the gown, Maria was rushing us out the door and would not answer any of our questions. The entire attitude changed once we made the decision. I called her the following Monday and reintroduced myself as the mother of the bride. She could not have been more unpleasant and it was as if I was bothering her. I had only called to make sure that she had the details for the changes we had made to the gown because they were not properly documented on the contract. Once we reviewed that, she assured me everything would be fine. The gown arrived about 8 months later. There were 3 different laces on the gown and the change that we had made to the bottom (and paid $1100 extra for) incorporated a completely different lace and not the lace we had asked for. Additionally, we had asked that the hem be finished in scalloped lace. It was not. When I called her, she said oh, ok, I can just send you some lace. She sent me yet a 3rd lace, none of which matched the gown and told me we could add it after we had the hem altered. My daughter is thin and fit and has actually lost weight since she was measured. The gown was too tight in the hips and has required substantial alterations. Additionally, the sleeves in the forearm were so tight that we had to have new sleeves made for the gown. The underwire in the bodice hit her across her nipples and had to be completely repositioned. We had called months ago and asked Maria to price the matching veil for us. After multiple attempts to get a response, I finally was able to reach her. She said, “I thought I told your daughter what the price of the veil was.” She had not spoken with nor made any attempt to reach my daughter. I honestly don’t know how she stays in business. Because of her rudeness, we chose not to have the gown altered by them. Fortunately, we have a wonderful bridal alterations business in Atlanta called TK Bridal. They are magicians and had altered my other daughter’s wedding gown. We feel very fortunate that they could remedy this unfortunate situation and I am sure that at the end of the day, the bride will be beautiful. I highly recommend that you do NOT shop with Luxe Bridal Rack and as lovely at Yaniv Persy’s designs are, his grading is suspect. Having owned a clothing company in the past, I understand fit and grading, lace and fabrics, and there were so many mistakes with this gown. The snaps that held the sleeves on were too small and would not snap along with many other issues. My daughter wears a size 4 off the rack easily, she is not hard to fit and this was a very trying and unfortunate experience for such a lovely, patient and beautiful bride. Lastly, Maria charged my American Express twice for the gown. It took several weeks to rectify the double billing. Her response to me was, “Oh, can you research that and send me the proof.” No apology from Maria but I finally did get the credit back on my card.
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![Jennie]()
Jennie Sent on 11/12/2025Beware of luxe bridal rack! A terrible experience
If I could give zero stars, I would. My experience at Luxe Bridal Rack was a nightmare. What should have been an exciting part of planning my wedding, the purchase and fitting of my dress, turned into a stressful and heartbreaking ordeal.
Purchasing the dress initially seemed fine, but that changed when I was blindsided by a $1,500 charge for alterations. The staff only referred to it as Level 3, with no explanation of what that meant. I later learned it was their most expensive alteration package, yet I had not agreed to it or been informed about the cost upfront.
My dress was a fitted mermaid gown with only two to three thin layers, not a complicated ballgown. The work required did not justify such an expensive fee. Promises regarding alterations, timelines, and fittings were broken repeatedly. When I raised concerns, I was met with excuses, defensiveness, and blame.
During my first fitting, nothing was done to the dress. With two weeks until my wedding, the seamstress scheduled me for Thursday, one week before the wedding. I requested Monday instead, but Maria, the owner, texted me saying the seamstress had forgotten my dress. Despite my urgency, they refused to retrieve it, and the appointment was rescheduled back to Thursday, the day I had initially said I did not want.
When I arrived that Thursday, the dress was still incorrect. The sleeves were too tight, the back hem remained pointed despite my request, the breast cups were positioned too high before being adjusted, and the dress was too long, causing me to trip. I asked for shortening, but the seamstress yelled at me, citing her thirty-five years of experience. I reminded her that this was my once-in-a-lifetime wedding and pleaded for the agreed alterations. I left in tears, convinced my dress would not be ready.
I requested a call with Maria. She spent the entire conversation yelling, speaking over me, and accusing me of being stressed and not eating. When I asked for a refund of the $1,500, Maria insisted I could only receive it if I signed a disclosure promising not to post a review.
When I returned to pick up my dress, the seamstress was cold and harsh, and the dress was still not correctly altered. I had no choice but to accept it as it was.
What should have been one of the happiest moments of my wedding planning became a stressful and heartbreaking ordeal. Luxe Bridal Rack does not care about their customers, their satisfaction, or the quality of their work. If you value your time, money, and sanity, stay far away from this shop. -
Maureen Sent on 01/18/2023
Awful - please do not shop here
Do not go here for your dress. It is not worth putting such an important part of your wedding in the hands of LBR. Maria (the owner) over promises and doesn’t deliver so please don’t trust her. I wish I read more reviews before ordering. My dress was a total disaster when Maria said there would be no problem with custom options (which I paid 3x the price for). I had to fly the seamstress to my wedding destination week of the wedding and the dress still looks awful - creases in the dress in my photos - so bad the photographer had to try to position my husbands hand to cover them up in pictures (see pictures below the chest). The seamstress even said “she warned Maria these Yaniv Persey dresses were bad many times before”. Yet Maria promised a custom option would be no issue. Run to another store and save yourself the time, money and disappointment on your wedding day. -
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![Katy]()
Katy Sent on 09/09/2021Nightmare Experience!
I have been waiting to write a review for LBR, as I was hoping the store and its owner Maria would resolve the issues that they caused for me, or at least refund me for the ridiculous amount they charged me for alterations that did not even happen. However, after an extremely stressful week, I find myself feeling taken advantage of, dismissed and deceived. WARNING TO ALL: Save yourself from the stress and overcharges this “business” creates.
I bought my reception dress from LBR in 3/2021 for my wedding in 9/2021. The sales woman who initially helped me seemed friendly and great, and I felt confident buying a dress from this store. However, that was the last time anyone was friendly to me there, and the last time I felt confident with the store.
My dress arrived and I was scheduled for a fitting in 8/2021. I went in for my fitting, was literally rushed to the back of their store by a seamstress telling me to “hurry” because she had another appointment at the store next door. Mind you, I was EARLY for my own scheduled appt. She rushed me into the dress, didn’t even let me strap my shoes on and then pulled me onto the stand to begin alterations. I asked her continuously to make specific alterations and she waved her hand at me and said ‘yes yes I know what I’m doing’. My MOH was with me, and works in fashion herself, and pointed out several mistakes the seamstress was making but was completely ignored.
Not even 5 minutes later, she told me to take off the dress because she had to leave. There was no air conditioning in the store and I was already feeling shaky, and the last thing I needed was to be pushed into a tiny dressing room. I changed and came out and was told alterations would be nearly a thousand dollars. I was shocked, and questioned this but she became loud with me and stated she knew what she was doing and this is what the price would be. I didn’t question this again – because, I mean, she’s the professional right? So I paid and I scheduled my next fitting to be for the first week of September.
A week before my fitting, I received a call from Maria. She told me that her staff quit and I would not be able to pick my dress up from the store, or even go to the store for a fitting. She said my options were to drive to the seamstress’s house (which is nearly an hour and a half away from where I live… whereas the store was only ten minutes), she would credit my “gas expense” for the drive; or she would “uber” my dress to me…. I'm sorry, WHAT?! After thousands and thousands of dollars spent, I was essentially being told ‘tough luck, there’s nothing more we can do for you’.
I eventually was able to have the seamstress take my dress to the store next door because that is where I bought my ceremony dress. I was guaranteed by Maria that the specific design/cut of my dress was “easy to alter” and there would be no issues when I received it. Well, other than the train being shortened, IT WAS HORRENDOUS. There were piles of extra fabric at the sides, which made it seem like the seamstress had just clumped a bunch of fabric together to “alter” it. I ended up having to pay this other store for their alterations team to fix this mess of a dress.
So here I am, two weeks before my wedding, having spent not just thousands on a dress, but an additional thousand on alterations that didn’t even happen, and apparently can not happen because the store no longer exists. Maria refused to refund me for the alterations I had paid for, and does not even seem to care about the unnecessary yet enormous amount of stress she has placed on me, and I can imagine dozen of other brides who they have closed their doors on, literally, with little to no compassion or empathy. -
![Amelia]()
Amelia Sent on 01/20/2021Pathetic service - RUINED my wedding dress
Awful experience with Luxe. I got a dress 5 months before my wedding and was having some pretty significant changes made to it, strapless to long sleeves and removing the train (they told me nothing their couture seamstress couldn’t handle, it would be fine) I paid a hefty $8,000 between dress $6,000 + alterations $2,000. I went back several times for fittings and had to request that my dress be done 2 weeks before my wedding because I’m from 2 hours away from Chicago, they argued and wanted me to come a week before. I drove up on the agreed upon date to pickup my dress and proceeded to wait almost 3 hours while they rushed to do the alterations and ended up ruining my dress - crooked hemline, elbow length sleeves when I asked for wrist length and also attached wrong. The seamstress didn’t want me to try on my dress or look at it before I left which gave me a bad vibe so I pulled it from the bag and put it on to find all of the awful errors. I was baffled at the awful service considering they had 5 months and $8,000 which seems like plenty of time and plenty of money. I ended up having to scramble and find a new dress 2 weeks before my wedding. DO NOT WASTE YOUR TIME AT THIS STORE!! ABSOLUTE GARBAGE SERVICE. If I could give them lower than 1 star I would. And it’s a shame because they had beautiful gowns but that doesn’t matter with their service being so bad.
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