La Luna Banquet Hall Reviews

86 | Bensalem, PA
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86 Reviews for La Luna Banquet Hall

Recommended by 97% of couples

4.8 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.8
  • Flexibility 4.8
  • Value 4.9
  • Average response time 4.8

Awards

86

26 User photos

Order by:
  • R

    Rosemary · Married on 09/15/2012

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      4.5
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      4.5

    I couldn't have asked for a better hall to have my wedding! The food was absolutely delicious, the drinks were flowing, and guests were happy! It was truly a pleasure to work with Mark and company at this hall. You won't find a prettier hall with this great of a price!

    Sent on 10/03/2012

    La Luna Banquet Hall's reply:

    Thank you so much, it was our absolute pleasure to be of service!
  • K

    Kimberly · Married on 03/19/2016

    4.6
    • Quality of service:
      5.0
    • Responsiveness:
      4.0
    • Value:
      5.0
    • Flexibility:
      4.0
    • Professionalism:
      5.0

    Mark and Karen were great wedding hosts and their venue was beautiful. Our wedding was back in March and it was a little cold to use the outdoor venue but it did look beautiful. Mark and Karen made planning our wedding extremely easy. We met multiple times with Mark and got everything the way we wanted it and he gave excellent input. The quality of everything was very good. Nothing looked cheesy. They had an amazing assortment of colors for linens, lighting etc... When it came to food there were so many options. Mark and Karen are very generous on the amount of choices you may have. The quality of the food was excellent and if you use the buffet options like we did you will never feel shorted. La Luna also uses excellent vendors from the florist to the DJ to the Baker. They were all extremely friendly/flexible and did not push anything on us.

    On the day pf the wedding we rented the house La Luna owns for getting ready and for pictures. It is a beautiful house with excellent picture opportunities. The upstairs has a lot of room for the Bride to get ready in comfortable surroundings. The downstairs kitchen/living room offers a great space for the groom and his groomsman to hang out for pictures. The wedding was set up exactly how we discussed in the meetings and was better than our expectations. The ceremony went smoothly and everyone had nice things to say. The crew he has was also superb and efficient. It is a day I will never forget and Mark and Karen did a job way above and beyond anything we could have expected. I would recommend La Luna any day.

    Sent on 09/20/2016

    La Luna Banquet Hall's reply:

    Thank you for such wonderful feedback, Kimberly and Anthony! We are thrilled to know how much La Luna contributed to the cherished memories of your big day! Thank you again and best wishes!
    Fondly, Mark and Karen on behalf of La Luna's staff
  • T

    Timothy A. · Married on 10/04/2014

    4.6
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    The day turned out beautifully. We couldn't have asked for a better day. There were some tiny bumps- but overall if we did it all again we would have it at La Luna without question! We would highly recommend.

    Sent on 12/03/2014

    La Luna Banquet Hall's reply:

    Thank you for recommending us, and congratulations again!
  • R

    Rachael · Married on 09/11/2010

    4.6
    • Quality of service:
      5.0
    • Responsiveness:
      4.5
    • Value:
      5.0
    • Flexibility:
      4.0
    • Professionalism:
      4.5

    great place

    Sent on 10/28/2010

    La Luna Banquet Hall's reply:

    Thank you!
  • User6708762 · 2+ years ago

    4.4
    • Quality of service:
      4.5
    • Responsiveness:
      4.5
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      3.5

    We had a wonderful wedding...everything was more beautiful than i imagine. Karen is amazing and really made the day special, accommadating, met all my request. loved the manor house that we all were able to get ready in...it was a huge hit with my bridesmaids and groomsmen. We did our ceremony outside..it was prefect!

    Sent on 09/23/2016

    La Luna Banquet Hall's reply:

    Thank you so much for your kind words and congratulations!!!
  • C

    Cachet · Married on 04/30/2018

    4.2
    • Quality of service:
      4.0
    • Responsiveness:
      4.0
    • Value:
      5.0
    • Flexibility:
      3.0
    • Professionalism:
      5.0

    My husband and I had a great experience La Luna Banquet Hall. The staff was wonderful and my wedding was beautiful!!!!

    Sent on 04/24/2018

    La Luna Banquet Hall's reply:

    Beautiful ladies and handsome guys! Thank you so much, it was a pleasure working with you!
  • User5389303 · 2+ years ago

    4.0
    • Quality of service:
      4.0
    • Responsiveness:
      3.5
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      5.0

    The service was very good and the people very polite. I enjoy the venue it was nice.

    Sent on 09/20/2015

    La Luna Banquet Hall's reply:

    Thank you for touring La Luna. We appreciated the opportunity to provide you with the first-class service and hospitality we are known for. Although you did not book our venue, we thank you for the feedback and we wish you the best of luck in the wedding planning process.
  • A

    Amber · Married on 10/25/2014

    4.0
    • Quality of service:
      5.0
    • Responsiveness:
      3.5
    • Value:
      5.0
    • Flexibility:
      3.0
    • Professionalism:
      4.0

    Venue was absolutely beautiful. We had Peter Casiello as our house Dj, who was amazing, very professional. House bakery where you order your cake from was okay, not many choices, and you still end up paying out of pocket for little things. The house flower shop for the center pieces were beautiful! All the staff at La Luna were great!!! And the food is amazing!!!!!!

    Sent on 11/13/2014

    La Luna Banquet Hall's reply:

    Dear Amber and Brian,
    We are so happy you enjoyed all the aspects of planning your wedding, although we wish your experience with the wedding cake selection were better (something we will need to work on!) Thank you for posting this review, and congratulations on the beautiful reception!
  • C

    Courtney · Married on 11/04/2016

    4.0
    • Quality of service:
      4.5
    • Responsiveness:
      3.5
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    La Luna was great! Mark and Karen are with you every step of the way.

    Sent on 11/18/2016

    La Luna Banquet Hall's reply:

    Thank you for your kind words!
  • J

    Julianne · Married on 12/29/2017

    2.4
    • Quality of service:
      2.5
    • Responsiveness:
      2.5
    • Value:
      5.0
    • Flexibility:
      1.5
    • Professionalism:
      0.5

    Extremely unprofessional staff.
    The day before the wedding, while we were dropping off decor, we stood around (after carrying everything in ourselves) wondering where someone was to assist us with the fact that there were blatant discrepancies in room set up. Mainly, the memorial table that I was promised that was to be set up by the head table wasn’t there, and we were two seats short at the head table for our maid of honor and best man. These were all details that were worked out at the ten day meeting and attempts to delegate memorial photos and other memorial table items to a credenza in the back of the room, after being assured that table setup was not a problem, was insulting at best. The fact that we stood around waiting for someone to help us while Mark and Karen were giving tours to other prospective clients instead of helping current clients was extremely unprofessional. We had to continue to repeat to the woman who was delegated to assist us about things that were written down on the information sheet in front of her and just had never been followed.

    The day of the wedding, when we showed up to the manor house to get photos taken, the furniture was in complete disarray. There were ottomans on top of sofas, coffee tables pushed into corners, chairs missing from the vanities that were found to have been shoved into the master bathroom, the bench at the foot of the bed was flipped upside down on the bed in the honeymoon suite, and there was other people’s trash on the bathroom counter and in the trash cans. My uncle and bridesmaids had to set up the furniture upstairs before we could get photos taken.

    At the reception, the staff continually hovered over our guests including our bridal party and removed food from multiple seats while they were still eating, including removing champagne flutes from the head table, two of ourguests didn’t have seats, and they served multiple guests (without carding) in excess to the point of illness. Disappointed.

    Sent on 01/13/2018

    La Luna Banquet Hall's reply:

    Hello Julianne, thank you for reaching out on the telephone to discuss these issues. We apologize for not meeting your expectations. The carpet cleaning company we hired to professionally steam carpets the day before your wedding was supposed to return all the furniture to their places, but it did not happen. We refunded you the overnight stay at the manor house with our apologies. As for other issues, the room setup was still in progress and tours were happening because it was one day BEFORE your wedding day and did not interfere with your event in any way. The day of the wedding everything was set up exactly as was expected of us. We have addressed service issues at our staff meeting. We thank you for bringing this to our attention so we can improve our services going forward. We hope you and Chris were still able to enjoy your wedding day which was beautiful!
  • S

    Sonny · Married on 06/30/2017

    0.8
    • Quality of service:
      1.0
    • Responsiveness:
      0.5
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    I had my wedding reception on June 30, 2017. me firstly start with the positives; the lady that assisted us was always very polite, professional and understanding. The food for our event was amazing along with the service. However, my issue and reasoning for this negative review is the gentleman that handles booking. This individual really spoiled my view of La Luna!! He seems to be deceptive, misinformed, unprofessional and arrogant! I felt horrible spending my hard earned money with this guy being involved. The issues are so extreme that i had to get my attorney involved to review the practices of this scammer. I hope no one has to experience what we did. It seem to be all about money of which I paid in full two years prior to my wedding. Be careful!

    Sent on 07/15/2017

    La Luna Banquet Hall's reply:

    Hello and thank you for acknowledging that you received amazing food and service on your wedding day. Which is exactly what was contracted for, promised and delivered. Your refusal to pay for an optional upgrade that your bride desired was your decision, and yours alone. There was no misrepresentation of any kind on La Luna's part. To receive such an unfair review is very disheartening.