JW Marriott Grand Rapids Reviews

I cannot recommend this venue enough for anyone planning their wedding! From start to finish, everything about our special day was absolutely perfect. The staff and event manager truly went above and beyond to make sure everything ran smoothly and that we felt taken care of throughout the entire process. Their attention to detail and dedication made all the difference. Our family and guests were incredibly impressed, not only by the beauty of the venue but also by the professionalism and warmth of the staff. The level of service provided was exceptional—everyone was attentive, friendly, and incredibly helpful. They made sure that all of our needs were met, from the smallest requests to the more significant aspects of the event. The event manager/captain were a superstar, coordinating everything effortlessly and ensuring that the day flowed seamlessly. It felt like we were in the best hands possible, allowing us to relax and fully enjoy every moment of our wedding. If you're looking for a venue that delivers not only a stunning setting but also a team that genuinely cares about making your day special, this is the place. They exceeded our expectations in every way, and we will always cherish the memories they helped create.

Our experience at the JW Marriott was first class. They were incredibly flexible to satisfy all of our requests & were so helpful the weekend of our wedding.

The staff was accommodating to all of our guests visiting for the weekend & checked in to make sure everything was as we liked. The event planning team was very easy to work with & allowed us to tweak the sequence of events, dining, drink packages & service experience on the night of our wedding, which was much appreciated.

Overall, I would recommend the Grand Rapids JW Marriott to anyone looking to get married in the area. Olivia Franklin was our primary contact & we had an amazing experience with her!

Hard to put into words just how amazing this place was to be married at. They truly cover every base and couldn't provide a more heavenly type of service. From beginning to end they were professional, and easy to work with. On the wedding day everything I could've ever asked for was either already provided, or a hand wave away. I'm not joking when I say writing this right now I have tears of joy in my eyes, and expect to for the entirety of our marriage anytime these memory come to mind.

JW Marriott was an incredible venue with even more supportive and amazing staff members to execute our big day

We had our wedding at the JW Marriott Grand Rapids, and it was amazing and above and beyond what I imagined. There are so many aspects that made the night what is was - the venue was beautiful, the food was exactly as it tasted at our tasting, and the staff was incredibly kind and efficient. We received numerous comments from guests about how efficiently and professionally the night was ran. The highlight for me was the event planning staff. They made each step so easy and stress free and provided guidance throughout the entire process. I cannot thank everyone enough, it was truly the best night.

Great venue to have a dream wedding! Everything went smoothly as it should. Olivia Franklin worked extra hard as our wedding coordinator to make sure what we had visioned was painted exactly as we wanted it done. The food is spectacular as well as the cake. We were able to do 2 different flavors as both my husband & I had our differences, which made us both happy! We had guests who were GF & VF they make sure the food that we had chose was met to the standards of their allergy regulations. Olivia always kept in contact with us to make sure everything is in order 2 weeks before our wedding. Overall, we had the best wedding!

A bride here 100% recommending the JW Marriott Grand Rapids. For the couple looking for a sleek and modern venue, with great food, great service, and to top it all off, a great hotel stay, I recommend the JW. The wedding planning process with the JW will be stress free and enjoyable, thanks to the events director, Anna. She is extremely responsive, detailed, and organized. Anna answered every single one of my (silly) questions. We were engaged in September, decided on the JW in November, and had our dream wedding by June. This is all thanks to Anna and her help with the JW. She was fantastic with organizing the vendors, and contacted the Amway Grand bakery for our cake. Anna did everything, above and beyond, and we are very thankful for that.

We stayed in the JW for our wedding. We even got a room overlooking the Blue Bridge where our ceremony was to be held! They were great! They set up flowers from friends in our room before we got there and sent up a bottle of bubbly as well. Everything we needed was brought as far as food, bottled water, luggage carts, etc. Everyone we encountered was kind and very helpful. Plus, their app was great for a quick check in and check out!

Beautiful place to stay on our wedding night, and wonderful staff accommodating our blocks for guests!!

The JW Marriott Grand Rapids was a perfect reception location. Analou Schoonmaker helped our dream wedding come true! The staff was phenomenal and the space looked absolutely perfect! The food was fantastic, and all of our guests had an amazing time! I would not change a thing! Thank you JW Marriott!

We love the JW Marriott. The service was superb and everyone on the"team" was so helpful and courteous.

We loved the JW. The waitstaff and the other people who helped us along the way were very professional and kind. The reason that I would not give them a 5 out of 5 is because they were on the expensive side. We tried to rent a TV/DVD player from them, but figured we could have bought a TV for the same price they were renting them. They did end up letting us bring our own though, so that worked out. We loved that they let us choose whatever we wanted for dinner, meet with the chef, and do tastings as many times as we needed until we felt the food was perfect (we ended up doing 5 small plates, and it was delicious!) Overall, if you have a budget on the larger side, the JW is a great venue and I think you will be very happy.

Our wedding day was absolutely perfect, and I cannot give enough credit to the JW Marriott Grand Rapids and their entire staff for making it that way.

From the beginning, Sales Manager Lauren was there to answer every question we had regarding reception details, reserving the venue, etc. She made sure they were going to deliver everything we wanted for the big day and continued to exemplify the same polished personality throughout the planning process. From there, our Event Manager, Emily, was ahead of us every step when it came to the planning process. She went above and beyond the call of duty to plan for everything and we couldn't have asked for a better person to work with.

Our friends are still talking about the wonderful reception the JW put on; the cocktail hour was plentiful of our appetizers, the reception cuisine was perfect (and hot for everyone! :) ), and the coordination of all events was spot-on. Many guests ended up making their stay into a mini-vacation after the wonderful food, spirits, service, and ambiance they experienced on our wedding night.

If you're looking for a venue that delivers all they promise, on-site catering that couldn't be better, and a staff that couldn't be more on top of their game, don't look elsewhere----the JW Marriott Grand Rapids is the place to go! You'll love it and so will your guests!

JW was so accommodating and helpful! I had an amazing time planning with them! Fabulous from the word go!

I highly recommend JW Marriott Grand Rapids! Not only did they provided us with a breathtaking venue but our guests were very much impressed with the service they provided. Food was excellent, drinks were great, the rooms were spacious! The staff was just awesome catering to our needs especially our event coordinator Analou Schoonmaker, she made sure that every detail was taken care of. JW Marriott certainly made our day an event to remember not only for us but all of our guests.

The JW Marriott was an absolutely beautiful venue for our cocktail hour and dinner reception and dancing, as well as our host hotel for our guests! Many things, from the delectable meal our guests were served to the service throughout the weekend to the breathtaking views from the guest rooms, were truly first class and one of a kind. Anyone looking for an above and beyond experience with incredible service in Grand Rapids for their wedding reception should consider the JW Marriott!

I have a very mixed review of the JW. The hotel provides for an unmatched experience in Grand Rapids, the food is phenomenal, service is top-notch and extremely professional (except the bartender who was a bit less than pleasant ... even to the bride) and we just simply loved having our wedding here. On the other hand, they only have basic cotten white linens and "corporate meeting type" chairs which means that you may have to rent chairs and linens if this doesn't fit with your vision (and these things are expensive to rent!), not only do you need to pay for a power box for the band but they also charge you 22% gratuity (for servers/bartenders yes, but for a power box?!) and unlike many other hotels where they may provide a nice room upgrade for the bride and groom - here we had to pay over $230 to move from their standard room to a suite. Just felt like a lot of nickeling and diming when you're already spending so much money. My two biggest frustrations were issues surrounding the room block and the tip jar that made its way on the bar (after paying 22% gratuity which ended up being more than $1300 this is the LAST thing I expected to see and not only came across as very tacky but I've actually had a couple guest comment about it). That being said, there were a lot of nice little touches: after getting ready in the suite with my bridal party, the JW housekeeping did come in and clean up before me and my groom returned and left a nice assortment of Hor'devours for us to have while we enjoyed some alone time in-between the ceremony and reception.

Use this for your catering. They are flexable ad they have great prices. I loved th food. It was amzing. It added so much to my wedding and it made it even more amazing.

The JW marriott is a beautiful place, we enjoyed the wonderful views over the grand river. We also appreciated the service we recieved it was outstanding.

I was very impressed with the food, and with our wedding planner Katie. It was a gorgeous venue, and all of our guests had an amazing time.

The venue was excellent. The service was impeccable. It has been more than 6 months since the wedding and our guests still talk about the food - the chef absolutley outdid himself. All of the employees were wonderful - I especially enjoyed working with Michael Lyman.

I booked the JW Marriott before it was ever built because of the level of service I knew I would receive. It has brought Grand Rapids to a whole never level and everything was impeccable. From the waiters to the executives everyone bent over backwards to take care of my needs and I would expect nothing less.