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Joseph Gann Jewelers Reviews

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Reviews

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Awards

42
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2013 Winner
WeddingWire Couples' Choice Awards 2012 Winner
WeddingWire Couples' Choice Awards 2011 Winner
WeddingWire Couples' Choice Awards 2010 Winner
WeddingWire Couples' Choice Awards 2009 Winner
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    Monica Sent on 11/22/2023
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    Highly recommend!

    I can't speak highly enough of the team at Joseph Gann Jewelers. My husband worked with them to build my engagement ring. They spent hours working together until the ring was exactly what he wanted, and it was absolutely perfect. He had such a great experience with them that we came back to pick out our wedding bands. I designed my band based on an idea that I saw in a picture, but wanted to change a few things. Again, they spent a generous amount of time working with us to get a solid idea of what we wanted, including sending photos of mock-ups and getting samples of other rings for me to try on. When my ring was finished, it was better than I imagined. I absolutely love my engagement ring and my wedding band. They provided amazing, professional service and the production time was within reason. They were transparent about the entire process. We highly recommend them to everyone!
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    Jordan Sent on 12/08/2020
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    Beautiful and So many options!

    Initially we were nervous about going wedding band shopping since we weren't really sure of what we wanted. I had found some pictures on their website before we went in of things I might like but needed to see in person.

    We made an appointment for 10am on a Saturday and we were done by 10:30 walking out with our rings. The salesman we worked with was so nice and very efficient. I showed him the few pictures and he knew exactly where they were and got them immediately so I could try them on. He also grabbed some other options that looked similar to the ones in the pictures. I ended up getting one of the rings from the pictures I had and I could not be happier with my choice!

    My Husband not knowing anything about wedding rings had no idea what he wanted. The salesman was very helpful in helping him figure out what would be best for his lifestyle and comfort level.

    We got our rings at the end of the summer and our fingers were a bit swollen at the time. We contacted them a few weeks after the wedding when we realized that my Husband's wedding band was way too big and they told us to bring it in and they would be happy to exchange it for the correct size no charge.

    We would highly recommend going here for any jewelry needs!
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    Melissa Sent on 08/31/2017
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    My husband bought my engagement ring at Joseph Gann Jewlers. One of his co-workers recommended them to him. We went back to buy our wedding bands and had a great experience. We've bought our rings back to be re-size and cleaned, compliments of the jewelers. Everyone is very professional, friendly and helpful. We highly recommend Joseph Gann Jewelers for engagement and wedding rings!
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  • Lauren
    Lauren Sent on 11/25/2015
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    My fiance and I absolutely loved Joseph Gann! I had an heirloom round diamond that I wanted reset with a modern cushion halo and a split infinity shank. I spent countless hours trying to find the perfect setting and nothing looked as good as the image I had in my head, most rings with infinity or twisted side shanks are really bulky. My fiance was able to go into Joseph Gann and custom create the perfect slender, and dainty ring. Joseph Gann worked with him to do a custom cushion halo around my round diamond, and had one of the only twisted infinity sides that didn't stick out against my other fingers. The finished product is absolutely amazing and gorgeous! Can't wait to go in and pick out wedding bands for the both of us. Great costumer service, they are all so helpful!
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    Katie Sent on 10/08/2015
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    My husband found Joseph Gann Jewelers while shopping for my engagement ring. He enjoyed his experience so much that we decided to look for wedding bands. I loved interacting with Josh and Matt. I felt like they were both knowledgeable, and did an excellent job helping us pick out wedding bands. We would recommend Joseph Gann Jewelers to anyone shopping for engagement rings or jewelry of any kind!

    After we purchased our wedding bands, we each independently went back to buy wedding gifts for each other. He bought me a beautiful pair of custom designed sapphire/diamond dangle earrings and I bought him a gorgeous rose gold Ball watch.
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    User2128621 Sent on 05/12/2015
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    My fiance bought my engagement ring at Joseph Gann. One of our family members recommended them to us. We had a great experience there. We knew exactly what we wanted for an engagement ring and the jewelers at Joseph Gann helped up customize the ring exactly how we wanted. We were able to bring it in a few months later to get it resized and cleaned- compliments of the jewelers. We definitely are going back to get our wedding bands there!
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    User3148140 Sent on 04/14/2015
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    Joseph Gann provided us with incredible quality, customer service, and friendly down-to-earth advice, in a way we never felt at any other potential jeweler. I would highly recommend their service to any future bride or groom looking for wedding bands or engagement rings.
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    Janelle Sent on 11/12/2014
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    My fiancé (now husband) and I went to the Boston Jewelry Exchange building to look at engagement rings. We had a cap budget but we were going in blind to everything else. I wasn't sure of what size I was, what style I wanted, anything! We stopped in a couple jewelers prior to J. Gann but they were all starting to close for the night so grabbed some cards and continued our search. We then by luck found ourselves in Joseph Gann and they were open later than the others!! So Steve made us comfortable and we looked at dozens of rings until I was able to narrow down my wish list to two. Steve was very patient and was not at all a pushy salesman. He understood that we were just there to look and treated us just as important than if we were purchasing that day. After our visit my fiancé had a card with all the information on the two rings I liked and with my surprise I was wearing one on my finger just a couple months later. My style ring sits just so that pairing a band was very difficult. We had searched out a few local stores to save us the trip to Boston again but no one had anything that 1) fit against my engagement ring or 2) was as beautiful or matched the quality of my ring. So I found myself in Joseph Gann to try to find a band that was seemingly impossible to fit my ring. Once again Steve with his expertise helped me and I was able to find the perfect band. My husband and I were married a month ago and I get so many compliments on my rings! They fit so nicely together that people think they are one ring. I highly recommend Joseph Gann and their very helpful and professional staff.
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    User1765429 Sent on 08/15/2014
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    We were so happy with our rings from Joseph Gann. We worked with Josh for the engagement ring and the wedding bands. He was so nice and really helpful in teaching us about the diamonds and helping us make an educated decision about what was best for us. There was never any pressure to buy something or to get a larger diamond. He was very patient with all of our questions. They cleaned my ring all the times that we went in to look at the wedding bands and also cleaned and polished it when we picked up the bands so it looked like new for the wedding. There was an issue with my wedding band so it wasn't ready until just a few days before the wedding. He engraved both rings for free and took off some money from the ring for our inconvenience. We couldn't have been happier with Joseph Gann.
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    Jujube Sent on 07/01/2014
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    Despite not being the largest or best known jeweler, Joseph Gann Jewelers has been around for at least a few decades to our best knowledge, and we now know why. They offer Tiffany quality diamonds and jewelry at only a fraction of the price!

    Jeweler Steve demonstrated his wealth of knowledge and experience in the diamond and jewelry trade by offering us detailed information about the qualification criteria for GIA certification of diamonds and helping us select the best engagement ring and wedding bands given our desired budget and taste. We especially appreciate the fact that he was extremely patient and took some 2 to 3 hours helping the groom in his selection of the engagement ring, which the bride absolutely loved!

    We can say with absolute confidence that we got a great deal for the size and quality of diamonds we bought and would highly recommend Joseph Gann Jewelers to anyone in search of value for money, and a hassle-free experience towards securing the most important jewelry they will be buying in their lifetimes.
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    Erin Sent on 05/28/2014
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    Beautiful rings, made custom for me. I couldn't be happier!
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    Mari Sent on 10/26/2013
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    Matt Gann at Gann Jewelers is a gem :) He worked with my husband to create a custom engagement ring. We went back to him for our wedding bands after a terrible experience at a wedding band expo at Long's Jewelers. I don't know why we even bothered looking elsewhere! Matt is knowledgeable, easy-going, and makes great suggestions. He picked my wedding band on the first try. He never made us feel pressure to buy from him, and we couldn't be more happy with our rings.
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    Donna Sent on 04/04/2013
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    The princess cut diamond set we selected is gorgeous and will a piece I will cherish forever.
  • User866385 Sent on 07/16/2012
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    I absolutely adore my custom design moissanite engagement ring from Joseph Gann Jewelers. When I went in for my free resizing, they offered to have it done that same day! They are always really helpful and give me great advice about how to take care of my ring.
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    N Sent on 07/10/2012
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    Bought our wedding bands here. Great selection, great service - they ultimately made exactly what we wanted. Use them for sure!
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    Gina Sent on 04/26/2012
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    Joseph Gann Jewelers was wonderful to work with. They are a family business and it was great to work with a locally owned business that has been in the jewelry business forever. My husband got my engagement ring from them and we also got our wedding bands from them. They have a huge selection of rings (as well as a ton of other jewelry and china) and were very accommodating. A stone came loose on my engagement ans they fixed is asap. They are always warm and welcoming and extremely professional, we highly recommend them!
  • User771470 Sent on 04/09/2012
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    We had a hard time finding jewelers that sold affordable wedding rings, so our coworkers sent us over to the Boston Jewelery Exchange building and ended up in Joseph Gann Jewelers. Unlike many of the other jewelers in the building, Joseph Gann has a large selection to accommodate all budgets and tastes.

    We met with Steve, who helped us pick out two simple yet affordable wedding rings in our price range, by asking us what we wanted and then showing us tray after tray that fit our description. Nowhere else had the sheer quantity of trays of wedding rings that Joseph Gann did. I had wanted a plain ring that wasn't too blingy, and had almost settled on a plain white gold band, when Steve noticed I'd been eying the more glittery ones. He magically found a version of the band I was going to buy that had small diamonds inset into the ridge. It was still simple and not at all blingy, but had a little bit of extra sparkle- exactly what I wanted.

    Steve also helped my husband pick his ring. He had done research on all sorts of different materials, but Steve knew more pros and cons than my husband had found, and helped him pick one that best fit his needs. Steve also was able to properly size my ring to a 4.25, which was great because the mall jeweler where my engagement ring came from could only do a 4.5 and it just didn't fit right.

    Finally, we were in the middle of shopping while we went to Joseph Gann, and Steve didn't pressure us to buy anything- he just wrote down the information we needed, and let us go continue shopping. Of course, no one could compare, and we came back the very next business day to purchase our rings. I couldn't be more pleased with what we got. The engraving and everything went well, as well.

    The only minor critique I have for Joseph Gann is that they sold us the rings in a bag clearly labeled "Joseph Gann Jewelers." As much as I appreciate a business needs to advertise, I wasn't really comfortable walking through Downtown Crossing advertising that I was carrying expensive jewelery. We were able to stuff it in my husband's coat, but if that's not an option for you, I'd recommend bringing a non-descript bag to carry your purchase home. Other than that, it was amazing and I heartily recommend them.
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    Stephanie Sent on 11/15/2011
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    Joseph Gann Jewelers was wonderful to work with. They are a family business and they have provided jewelry for my family for years. My husband got my engagement ring from them and we also got our wedding bands from them. They were very accommodating with a wide variety and selection to choose from. They are always warm and welcoming upon arrival and are there to assist you in any way necessary.
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    Victoria Sent on 10/17/2011
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    Love my rings! Both were custom made and I couldn't have asked for anything different! The staff is very helpful and courteous. Mens rings are very reasonably priced as well. If you're looking for rings definitely make sure to stop in here!
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    Erica Sent on 08/15/2011
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    Gorgeous ring ... couldn't be happier!!
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    Purple Sent on 07/22/2011
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    Stephen at Joseph Gann helped us to find the perfect wedding bands. When there was a small problem with my husband's band they went above and beyond to make sure that the band was exactly as we'd envisioned it.
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    Courtney Sent on 09/28/2010
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    Joseph Gann Jeweler's is amazing. I'm sure my fiance was nervous when he first went here to pick out my ring, but he decided to purchase it because they made him feel so comfortable. They are so helpful without making you feel stupid. We also bought our wedding bands here and they engraved them for free. Anytime I stop in they'll clean my rings too!
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    Kimberly Sent on 06/10/2010
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    Lovely family owned jeweler. They take such good care of you. My friends and family all use Gann Jewelers, we love them! You will not be disappointed!!
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    Kate Sent on 10/27/2009
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    The jeweler that my husband bought my engagement ring at went bankrupt shortly after our engagement (how was he to know?!) and the head for the diamond was not properly sized but we could not get it fixed, additionally they gave us the wrong appraisal (we found that out over a year later!). We decided to get the engagement setting fixed while searching for our wedding rings and Joseph Gann was the first jeweler we went in to look, as my brother in law highly recommended them. We were not expecting to find what we wanted at the first place we looked, but we did! They were very attentive in finding what we were looking for, the prices were reasonable, the jewelry was amazing, and most importantly we know that we can always go back if we run into any issues! I can't wait to get more jewelry from them!! :)
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    Olivia Sent on 06/04/2009
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    We went back to Joseph Gann's, where my husband custom-ordered my engagement ring, to order our wedding bands. We worked with Josh, who makes you feel comfortable during the whole shopping experience and doesn't rush you. He made a custom eternity band to match the design of my e-ring, which is perfect. We love our wedding bands and would highly recommend him to other couples and guys searching for engagement rings.
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    Kristen Sent on 05/11/2009
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    My fiance and I decided we wanted to custom design an engagement ring so I explored the diamond district in Boston and interviewed a few of the stores. As soon as I walked into Gann, I felt comfortable and taken care of. The sales people are not only knowledgeable, but they are also professional. No pushing a sale just for the sake of a sale. They actually want you to find something you're completely comfortable with and understand that sometimes that doesn't just happen in one visit. I think we went back about three times before we were sold on which direction to go with our rings. Just a wonderful, family owned, jewelry store that we will buy all our jewelry from in coming years!
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    Sue Sent on 10/07/2008
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    My husband got my engagement ring here, as well as my wedding band and wedding day jewelry. Ganns is a family business and you can really tell. The sales people are not at all pushy and work within your budget. The jewelry there is not marked up the same way it is at some of the larger jewelry stores that pay for expensive advertising. The quality is amazing. They take great pride in their work.
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    Cammy Sent on 05/31/2008
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    Joseph Gann is Awesome! They really work with you and your budget. My husband bought my engagement ring there and he said that they helped to make the ring selection process painless. They do have payment plans available besides using a credit card for those who may not have all the money at the time they are thinking of purchasing a ring.
    They really take the time to educate you on how to select a diamond. We also purchased our wedding bands here as well.

    I will always choice Joseph Gann when its time to purchase another diamond
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    Alecxandra Sent on 02/26/2008
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    It has been a family tradition for three generations now in my husbands family to buy engagement and wedding rings from Joseph Gann's. Three generations have been happy with the results! The jewelers are extremely knowledgeable and courteous, spending as much time as needed to find the style that suits your needs for the most value within your budget. I did not feel pressured in any way. They ship in a timely fashion if you do not live in the area and they do custom work for very reasonable prices! I have received dozens of compliments on the uniqueness of my ring.
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    Helen Sent on 11/20/2007
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    Have only had a great experience with Joseph Gann. We got our rings there and go back every year for more gifts. Last year I got us Swiss Army watches. The service is excellent and the pricing is competitive.
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    Amanda Sent on 10/21/2007
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    I was amazed with the service and the product from Joseph Gann jewelers. Our consultant showed us a wide variety of settings and stones. He took the time to learn about our tastes and lifestyles, then made spot-on recommendations for appropriate jewelry within our price range. I am soooo happy with my wedding jewelry, and would definitely say Joseph Gann is worth the trip for anyone.
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    Lisa Sent on 10/17/2014
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    My husband purchased my engagement ring from Joseph Gann Jewelers and we went back and purchased our wedding bands. They were very helpful and worked with us so we could stay within our price range. My husband actually dealt directly with Mr. Gann when he purchased the engagement ring, and later that day when we walked in to have the ring sized they treated me like a queen. The first words out of Mr. Gann was "SHE SAID YES", and even though it was late in the day the stayed open to adjust it to my size. They are truly special people working there especially Mr. Gann himself.
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    Michael Sent on 05/15/2012
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    Josh Gann was a referral and he delivered a great experience for us.

    I knew what my wife wanted for a ring. I met with Josh to decide on the stone, the custom setting and the price and then we arranged a day for him to meet Vanessa and her to choose among 5 stones and try on similar bands to the one he would custom make. She loved it and raved about it to everyone and highly recommends it to all grooms to do for their bride to be if you want to hit a homerun in the memory department.
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    Joanna Sent on 04/27/2014
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    This is the first store my fiancé and I went to for wedding bands and I'm glad we did. Our first visit the store was a little busy so we looked at man bands and women's bands without diamonds. I was surprised how much I like the hand-carved rings and asked Howard to contact me with finalized pricing estimates. We visited the store on a late Saturday afternoon and first thing Monday morning Howard called me back. We returned to the store a few weeks later and I ended up purchasing a different ring than I had received estimates on, and my fiancé purchased his tungsten carbide ring. Joseph Gann does have a wide selection with lots of different, unique options which I really appreciated. I can't wait to go back and get my runner up wedding band as an anniversary present!
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    Cris Sent on 09/18/2010
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    had a beautiful variety. incrediabley amazing service and had such HIGH quality.
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    Stephanie Sent on 08/10/2010
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    My husband got my engagement ring here and we got both our wedding bands from here. My grandmother gets all of her jewelry here so we wanted to start a tradition. They were great and professional. There is one guy who we aren't a fan of but if you go through one of the grandson's or son we can highly recommend great service.
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    Stephanie Sent on 08/10/2010
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    My husband got my engagement ring here and we got both our wedding bands from here. My grandmother gets all of her jewelry here so we wanted to start a tradition. They were great and professional. There is one guy who we aren't a fan of but if you go through one of the grandson's or son we can highly recommend great service.
  • D
    Christina Sent on 08/24/2010
    4.5 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
    • Average response time
      4.5 out of 5 rating
    • Professionalism
      4.5 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      5 out of 5 rating
    They were really helpful and helped us out with price. They showed us what was available within our budget. They are not ones to show you something you can't afford but fall in love with.
  • U
    User2102300 Sent on 04/15/2015
    4.4 out of 5 rating
    • Quality of service
      3.5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      3.5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Joseph Gann Jewelers provided my engagement ring. They were very knowledgeable and walked us through the design. However, the setting ended up being a little asymmetric (although it's not readily noticeable). The pricing was not outrageous, but was not the most affordable either.
  • P
    Banana Sent on 07/06/2010
    4.4 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      3 out of 5 rating
    • Flexibility
      4 out of 5 rating
    I got my engagement ring resized here. They were very professional and didn't pass judgement on my small gold ring. It was a modest price for making it smaller, and took about a week. You can barely tell where the seam is.
  • A
    Alyssa Sent on 11/23/2015
    4 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      0 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Joseph Gann has been great! I had to get my ring resized the day after I got engaged, and they had it back to be within hours. When I went back to have it resized again just a few weeks later, they did not hesitate. They even suggested a less permanent option. I would definitely recommend them!
  • G
    Genevieve Sent on 08/21/2007
    4 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      4.5 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      2 out of 5 rating
    • Flexibility
      4.5 out of 5 rating
    Beautiful jewelry, high prices. Good service, not great. I would have liked a little more one on one care.
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