Island Dreams Reviews

Reviews

Awards

56

+34 User photos

• Jill T. Sent on 06/24/2023
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  Everything was perfect!

  Everything went AMAZING! I seriously have no complaints whatsoever.
  
  Tracy and her team(especially Brenda) worked with us for over a year planning this trip. She listened to our wants and needs then provided us with several wonderful options to choose from. She answered every question we had before and after choosing a resort. The knowledge she has is incredible. She completed every request in a timely manner. I never had to worry because I knew I had Tracy on my side. She helped in communication with our wedding planner at the resort and made sure everything ran smoothly as well.
  
  We had some issues with our connecting flight from Miami to Jamaica so I was concerned our club Mobay would get messed up.(Mobay was also another great suggeston by Tracy) I contacted Tracy very early in the morning and she solved the problem by the time we landed in Jamaica. Our experience at the airport in Jamaica was seamless thanks to Tracy and her teams hard work. I even contacted Tracy mid trip to have her add club Mobay for our departure and within the day she had club Mobay set up for us.
  
  Her and her team also went above and beyond by providing us with a private transfer from the airport to the resort free of charge. I was so grateful for this.
  
  I will recommend everyone I know to choose Tracy and her team as your travel agent.
  
  Our time of the resort(Sandals Ochi) is something I will remember forever and it was perfect.
  The resort staff was so friendly and helpful with any and all problems or concerns we had while on the resort. It felt like the staff there really loved what they did and loved interacting with the guests. The amphitheater shows were so much fun. The staff that performed was so talented and energetic. They made sure everyone was having just as much fun as they were. The food was delicious. There was a place to eat at every corner. You will never go hungry or thirsty while you are staying at Ochi. The pools were beautiful and the swim up bars were so unique. Night time swims were my favorite but you will have to find a pool that’s open but don’t worry there is always one open no matter the hour.
  
  We also had our wedding in Jamaica and it was the most perfect day. The day before our wedding we had a meeting with the on resort staff. They went over everything we had selected, reviewed the schedule for the day of, had us taste different cakes, and ensured everything was in line for our special day. I believe the reason this meeting went so smoothly is because Tracy was cc'd on all of the preplanning emails. They take the men over to the ceremony space in a private bus a half an hour before the ceremony then they get the bride from her room and take her over 15 minutes before the ceremony. After the ceremony you are taken to your reception space where they make plates for the bride and groom to ensure you get to enjoy some food during the cocktail hour. They also had a bar and a bartender for the cocktail hour and reception. They were there to play the music for the special dances but also allowed us our privacy for dinner. We danced and sang the night away at karaoke and the oceans bar.
  
  The excursions we went on were some of the most memorable experiences in my life.
  The catamaran cruise we did with inside tours Jamaica and we got to climb up the falls and go swimming/snorkeling in the ocean.
  We also swam with dolphins through sandals upon Tracy’s recommendation and it was a once and a lifetime experience. This is something I told Tracy was a must have for me and she made it possible. Not only did she make it possible but it was only a short 10-15 minute drive from our resort.
  When talking with Tracy she recommended we do 2 excursions while we were there and it was the perfect amount. We still had down time at the resort but got to experience some amazing things.
  
  Overall this was a once in a life time extremely enjoyable experience for us and we owe a lot of it to Tracy and her team. We will use Tracy over and over again for our adventures to come!

  Everything went AMAZING! I seriously have no complaints whatsoever.
  
  Tracy and her team(especially Brenda) worked with us for over a year planning this trip. She listened to our wants and needs then provided us with several wonderful options to choose from. She answered every question we had before and after choosing a resort. The knowledge she has is incredible. She completed every request in a timely manner. I never had to worry because I knew I had Tracy on my side. She helped in communication with our wedding planner at the resort and made sure everything ran smoothly as well.
  
  We had some issues with our connecting flight from Miami to Jamaica so I was concerned our club Mobay would get messed up.(Mobay was also another great suggeston by Tracy) I contacted Tracy very early in the morning and she solved the problem by the time we landed in Jamaica. Our experience at the airport in Jamaica was seamless thanks to Tracy and her teams hard work. I even contacted Tracy mid trip to have her add club Mobay for our departure and within the day she had club Mobay set up for us.
  
  Her and her team also went above and beyond by providing us with a private transfer from the airport to the resort free of charge. I was so grateful for this.
  
  I will recommend everyone I know to choose Tracy and her team as your travel agent.
  
  Our time of the resort(Sandals Ochi) is something I will remember forever and it was perfect.
  The resort staff was so friendly and helpful with any and all problems or concerns we had while on the resort. It felt like the staff there really loved what they did and loved interacting with the guests. The amphitheater shows were so much fun. The staff that performed was so talented and energetic. They made sure everyone was having just as much fun as they were. The food was delicious. There was a place to eat at every corner. You will never go hungry or thirsty while you are staying at Ochi. The pools were beautiful and the swim up bars were so unique. Night time swims were my favorite but you will have to find a pool that’s open but don’t worry there is always one open no matter the hour.
  
  We also had our wedding in Jamaica and it was the most perfect day. The day before our wedding we had a meeting with the on resort staff. They went over everything we had selected, reviewed the schedule for the day of, had us taste different cakes, and ensured everything was in line for our special day. I believe the reason this meeting went so smoothly is because Tracy was cc'd on all of the preplanning emails. They take the men over to the ceremony space in a private bus a half an hour before the ceremony then they get the bride from her room and take her over 15 minutes before the ceremony. After the ceremony you are taken to your reception space where they make plates for the bride and groom to ensure you get to enjoy some food during the cocktail hour. They also had a bar and a bartender for the cocktail hour and reception. They were there to play the music for the special dances but also allowed us our privacy for dinner. We danced and sang the night away at karaoke and the oceans bar.
  
  The excursions we went on were some of the most memorable experiences in my life.
  The catamaran cruise we did with inside tours Jamaica and we got to climb up the falls and go swimming/snorkeling in the ocean.
  We also swam with dolphins through sandals upon Tracy’s recommendation and it was a once and a lifetime experience. This is something I told Tracy was a must have for me and she made it possible. Not only did she make it possible but it was only a short 10-15 minute drive from our resort.
  When talking with Tracy she recommended we do 2 excursions while we were there and it was the perfect amount. We still had down time at the resort but got to experience some amazing things.
  
  Overall this was a once in a life time extremely enjoyable experience for us and we owe a lot of it to Tracy and her team. We will use Tracy over and over again for our adventures to come!

  Island Dreams's reply:

  We could not be more thrilled with the end result of your experience and loved working with you and your family. Thank you for allowing us to be part of this very special experience and thank you for taking the time to review. Until next tropical adventure....
• Sherry W. Sent on 03/11/2020
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  Best of the Best

  We chose Tracy Mueller with Island Dreams as our travel agent to help us plan the prefect wedding. Beyond a doubt it was the best choice. She responded promptly with every question we or our guests had. Without her I don't think our wedding would have been as amazing as it was. I would highly recommend her. You won't be disappointed.
  
  Hard Rock Punta Cana was our destination wedding site. Our wedding was perfect. Service was over the top, and our on site wedding coordinator, Valentina, was amazing. Our guests are still talking about how amazing the resort and service were.
  I would definitely recommend a test drive. Do you homework and bring all your questions. Take good notes. Trust me they will come in handy down the road when you can't remember everything you talked about.

  We chose Tracy Mueller with Island Dreams as our travel agent to help us plan the prefect wedding. Beyond a doubt it was the best choice. She responded promptly with every question we or our guests had. Without her I don't think our wedding would have been as amazing as it was. I would highly recommend her. You won't be disappointed.
  
  Hard Rock Punta Cana was our destination wedding site. Our wedding was perfect. Service was over the top, and our on site wedding coordinator, Valentina, was amazing. Our guests are still talking about how amazing the resort and service were.
  I would definitely recommend a test drive. Do you homework and bring all your questions. Take good notes. Trust me they will come in handy down the road when you can't remember everything you talked about.

  Island Dreams's reply:

  Sherry, thank you so much for taking the time to write this review and for allowing me to be a part of this momentous event. The pictures were amazing and I am just so happy with the results! I wish you both so much happiness!
• Katina W. Sent on 12/04/2021
  5 out of 5 rating

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  Island Dreams Made Our Dreams Come True

  My husband I recently returned from our very delayed honeymoon (almost 8 yrs late)! We visited the Riu Reggea in Jamaica. It was beautiful! The people and vibe was the perfect setting for two hard working people to just relax. The resort was so clean, great entertainment, and the food was amazing. We were able to just relax and breath! The first evening we were there we were given fresh fruit and a bottle of champaign via room service. We set on our balcony in the provided white robes and enjoyed the music and beautiful ocean view. Tracy was so fabulous during this process. We had to change it three times. She worked with us to ensure our trip happened and was truly our dream come true. She arranged transport to and from the airport, as well as service to help get us through customs in Jamaica! I cannot wait to plan our next trip with her assistance. Tracy and Island Dreams is five star!

  My husband I recently returned from our very delayed honeymoon (almost 8 yrs late)! We visited the Riu Reggea in Jamaica. It was beautiful! The people and vibe was the perfect setting for two hard working people to just relax. The resort was so clean, great entertainment, and the food was amazing. We were able to just relax and breath! The first evening we were there we were given fresh fruit and a bottle of champaign via room service. We set on our balcony in the provided white robes and enjoyed the music and beautiful ocean view. Tracy was so fabulous during this process. We had to change it three times. She worked with us to ensure our trip happened and was truly our dream come true. She arranged transport to and from the airport, as well as service to help get us through customs in Jamaica! I cannot wait to plan our next trip with her assistance. Tracy and Island Dreams is five star!

  • +2 photos

  Island Dreams's reply:

  Katina I am so happy that your long awaited honeymoon was everything you had hoped it to be. Thank you for all the great info and I am thrilled to already be planning your next adventure!
Are you interested?
Send a message
• Rachel F. Sent on 10/15/2021
  5 out of 5 rating

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  You should hire Island Dreams!

  Where do I begin with how awesome Tracy and her staff is at Island Dreams? Planning a destination wedding in another country is no easy task, so when it was recommended to involve a travel agent, I came across Tracy in my search and from all the stellar reviews how great her company is, I figured I would reach out and see how she’d be able to assist. I could tell from the start we were going to jive. She was always kind, professional, efficient, and most important to me, very quick to respond to my emails. She was able to answer any and all questions I had throughout my planning process. She took care of me (being the bride) and the groom, as well as our 20+ guests to our Cancun, Mexico destination. Basically everything when off without a hitch. I really couldn’t have been happier with how effective her and her team were. She took care of all airport transfers, our room block, and our excursions outside the resort, with not a single issue. She also surprised us with a nice little gift and note in our suite the day before our wedding, she made us feel so special! By the end of the planning process, Tracy felt more like a friend that was helping me plan my big day, and for that, I am forever grateful for her and her team for taking some of the stress off me and making a very pleasurable travel experience! Thanks Tracy and team, you truly are THE BEST!!

  Where do I begin with how awesome Tracy and her staff is at Island Dreams? Planning a destination wedding in another country is no easy task, so when it was recommended to involve a travel agent, I came across Tracy in my search and from all the stellar reviews how great her company is, I figured I would reach out and see how she’d be able to assist. I could tell from the start we were going to jive. She was always kind, professional, efficient, and most important to me, very quick to respond to my emails. She was able to answer any and all questions I had throughout my planning process. She took care of me (being the bride) and the groom, as well as our 20+ guests to our Cancun, Mexico destination. Basically everything when off without a hitch. I really couldn’t have been happier with how effective her and her team were. She took care of all airport transfers, our room block, and our excursions outside the resort, with not a single issue. She also surprised us with a nice little gift and note in our suite the day before our wedding, she made us feel so special! By the end of the planning process, Tracy felt more like a friend that was helping me plan my big day, and for that, I am forever grateful for her and her team for taking some of the stress off me and making a very pleasurable travel experience! Thanks Tracy and team, you truly are THE BEST!!

  • +2 photos

  Island Dreams's reply:

  Rachel thank you for allowing me to be part of this very special event! I absolutely loved working with you and your family and seeing the beautiful photos and the happiness on your faces truly makes my day. Thank you for taking the time to write this review, it is really appreciated. I look forward to planning many more tropical trips in the future!
• Sam Sent on 07/09/2021
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  Dream Destination Wedding We Didn’t Realize We Wanted

  Covid unknowns made wedding planning difficult so what better option than to elope. Tracy M. with Island Dreams made traveling and wedding planning easy! She took on all planning for our party of 8 with no hesitation. She handled the bumps along the way to help keep our wedding stress minimal. We will be using her to plan our honeymoon!

  Covid unknowns made wedding planning difficult so what better option than to elope. Tracy M. with Island Dreams made traveling and wedding planning easy! She took on all planning for our party of 8 with no hesitation. She handled the bumps along the way to help keep our wedding stress minimal. We will be using her to plan our honeymoon!

  Island Dreams's reply:

  Sam, we definitely had our challenges along the way but nothing makes me happier than to see you and Chris married in paradise with your family surrounding you. I hope we have shown that we will go to great lengths and pull any strings possible to make this happen for you both as well as all of our honeymoon and destination wedding clients! I cant wait to help you plan future adventures!
• Sam Sent on 09/08/2022
  5 out of 5 rating

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  Superb Customer Service

  My husband and I have used Island Dreams Travel two years in a row. Tracy M. makes the entire process stress free from start to finish. Tracy is diligent throughout to make sure every desire for your vacation is met. Our second trip had unforeseen circumstances occur at no fault of our own. Tracy listened to everything we had to say and helped us receive fair compensation. Without a doubt, Island Dreams cares about their clients’ satisfaction. Excellent customer service! We will continue to use Island Dreams Travel for our vacation destinations!

  My husband and I have used Island Dreams Travel two years in a row. Tracy M. makes the entire process stress free from start to finish. Tracy is diligent throughout to make sure every desire for your vacation is met. Our second trip had unforeseen circumstances occur at no fault of our own. Tracy listened to everything we had to say and helped us receive fair compensation. Without a doubt, Island Dreams cares about their clients’ satisfaction. Excellent customer service! We will continue to use Island Dreams Travel for our vacation destinations!

  Island Dreams's reply:

  Sam, thank you so much. You are 100% correct and we do truly care in giving all clients the most amazing experience from beginning to the end. I love working with you and look forward to planning many future tropical adventures!
• Jenna G. Sent on 05/11/2021
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  Wonderful trip

  Would highly recommend great company

  Would highly recommend great company

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• Sejal P. Sent on 10/07/2021
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  Antigua Getaway

  Tracy Mueller was great in helping me plan for my trip away with my husband during this pandemic. After 1.5 years of such challenges, a much needed vacation was warranted. With Tracy's help, she was able to plan a wonderful trip at Sandal's Resort where we were able to relax, enjoy some sun, and dine at wonderful restaurants. Initially I was skeptical and worried about travel with a newborn at home and during COVID but Tracy gave me all the details needed and made me feel safe. I would definitely use her again!

  Tracy Mueller was great in helping me plan for my trip away with my husband during this pandemic. After 1.5 years of such challenges, a much needed vacation was warranted. With Tracy's help, she was able to plan a wonderful trip at Sandal's Resort where we were able to relax, enjoy some sun, and dine at wonderful restaurants. Initially I was skeptical and worried about travel with a newborn at home and during COVID but Tracy gave me all the details needed and made me feel safe. I would definitely use her again!

  Island Dreams's reply:

  Thank you so much Sejal! I am so happy that you were able to get away for a much needed vacation during these challenging times. I look forward to working with you again in the future.
• Alyssa Sent on 07/02/2021
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  Fantastic!

  We used Tracy Mueller to help us book our honeymoon and I couldn’t be more thankful we did. She was so insightful helped us find a perfect resort that worked with our budget and timing. She planned every detail and made our entire experience so wonderful. Our flight was even canceled by the airlines and she took no time at all to help us find a new flight, organize new transportation, and work with the resort for our new arrival. Any question I had she answered in no time! I would highly recommend her to anyone looking to book honeymoons or vacations!

  We used Tracy Mueller to help us book our honeymoon and I couldn’t be more thankful we did. She was so insightful helped us find a perfect resort that worked with our budget and timing. She planned every detail and made our entire experience so wonderful. Our flight was even canceled by the airlines and she took no time at all to help us find a new flight, organize new transportation, and work with the resort for our new arrival. Any question I had she answered in no time! I would highly recommend her to anyone looking to book honeymoons or vacations!

  Island Dreams's reply:

  Thank you Alyssa! It was such a pleasure working with you and I am so happy that you had such an amazing experience despite our challenges. I look forward to helping you in the future.
• Daniel S. Sent on 10/24/2019
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  Amazing! Expert advise and great customer service!

  Tracy gave us excellent recommendations for our honeymoon based on our initial conversations. She made all the necessary arrangements and made the entire process so easy. I'm not sure why anyone tries to book trips like these by themselves when they can get the expertise and knowledge from people like Tracy. Our honeymoon was fantastic and we wouldn't hesitate to use Island Dreams again!

  Tracy gave us excellent recommendations for our honeymoon based on our initial conversations. She made all the necessary arrangements and made the entire process so easy. I'm not sure why anyone tries to book trips like these by themselves when they can get the expertise and knowledge from people like Tracy. Our honeymoon was fantastic and we wouldn't hesitate to use Island Dreams again!

  Island Dreams's reply:

  It was truly my pleasure Dan and I appreciate you taking the time to write this. Looking forward to planning many more tropical adventures for you both!
• Corey C. Sent on 05/31/2019
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  Fantastic!

  Very experienced travelers and very informative. Super fast response times, will be using Island Dreams again!

  Very experienced travelers and very informative. Super fast response times, will be using Island Dreams again!

  Island Dreams's reply:

  Than you so much Corey. We are so happy you enjoyed your Secrets Maroma vacation and we are looking forward to helping you plan your next tropical adventure!
• Zane S. Sent on 12/10/2018
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  Awesome Service!

  Although we decided to book a completely different vacation, Tracy was awesome! She gave us detailed information on the itinerary, had personal pictures from her experience at the resort, and even contacted the manager to get us an itinerary for the kid's club! I can't thank her enough for being so responsive and helpful through our long decision-making process!

  Although we decided to book a completely different vacation, Tracy was awesome! She gave us detailed information on the itinerary, had personal pictures from her experience at the resort, and even contacted the manager to get us an itinerary for the kid's club! I can't thank her enough for being so responsive and helpful through our long decision-making process!

  Island Dreams's reply:

  It truly was a pleasure working with you Zane and I look forward to helping you plan that Tropical getaway in the future! Thank you so much!
• Ryan K. Sent on 12/18/2018
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  Sandals South Coast

  Tracy was a huge help getting everything set up for my honeymoon. She knew things about all the resorts and helped me pick the best one for us. Can't wait for Tracy to help us again.

  Tracy was a huge help getting everything set up for my honeymoon. She knew things about all the resorts and helped me pick the best one for us. Can't wait for Tracy to help us again.

  Island Dreams's reply:

  Thank you so much Ryan! I look forward to working on your next tropical adventure in the future. Best of luck to you both!
• Allison Sent on 07/30/2018
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  We were very indecisive about our honeymoon location and Tracy was extremely patient with us. She provided a large variety of destinations with lots of details that helped us to make our final decision. Planning our wedding was so stressful and it was such a blessing to have Tracy take care of all the honeymoon details so we could just relax and not worry about a thing.

  We were very indecisive about our honeymoon location and Tracy was extremely patient with us. She provided a large variety of destinations with lots of details that helped us to make our final decision. Planning our wedding was so stressful and it was such a blessing to have Tracy take care of all the honeymoon details so we could just relax and not worry about a thing.

  Island Dreams's reply:

  Thank you so much Alli, I am thrilled that you enjoyed your Bahamas honeymoon and your experience with Island Dreams. I look forward to planning your next adventure! Take care
• Sherri Sent on 04/09/2018
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  My husband and I wanted to renew our vows for our 25th Wedding anniversary. When I contacted Island Dreams and told them the 2 locations we were interested in they within a day provided me with options and their recommendations on each of the places provided. We ended up selecting Hard Rock Resort in Punta Cana. While there the staff and service was impeccable. Island Dreams handled everything for us and they were always quick to answer any questions we had. We had an AMAZING time and would do it again!

  My husband and I wanted to renew our vows for our 25th Wedding anniversary. When I contacted Island Dreams and told them the 2 locations we were interested in they within a day provided me with options and their recommendations on each of the places provided. We ended up selecting Hard Rock Resort in Punta Cana. While there the staff and service was impeccable. Island Dreams handled everything for us and they were always quick to answer any questions we had. We had an AMAZING time and would do it again!

  • +2 photos

  Island Dreams's reply:

  Thank you for Sherri, we were so happy to be part of your momentus experience and so happy it was a huge success! Thank you for sharing your pictures, they are gorgeous! I look forward to helping with your next adventure!
• Claire Sent on 12/10/2017
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  Our experience with Island Dreams was absolutely wonderful. Tracy helped us with everything from selecting the location (Sandals Ochi) to coordinating all of our guests travel. She was extremely knowledgeable and accommodating to our specific needs. We had an outstanding experience and I would recommend this travel agency and a destination wedding to anyone. Thank you Island Dreams!!

  Our experience with Island Dreams was absolutely wonderful. Tracy helped us with everything from selecting the location (Sandals Ochi) to coordinating all of our guests travel. She was extremely knowledgeable and accommodating to our specific needs. We had an outstanding experience and I would recommend this travel agency and a destination wedding to anyone. Thank you Island Dreams!!

  • +3 photos

  Island Dreams's reply:

  Thank you so much for sharing those gorgeous pics with us Claire! It was such a pleasure working with you and your family & friends. I am so happy the experience was everything you dreamed it to be!
• Jennifer Sent on 11/13/2017
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  Planning a trip can be exhausting and overwhelming, but working with Tracy at Island Dreams was amazing! Fantastic service. Always responded to my emails quickly. Cannot wait to let her plan our next one!!

  Planning a trip can be exhausting and overwhelming, but working with Tracy at Island Dreams was amazing! Fantastic service. Always responded to my emails quickly. Cannot wait to let her plan our next one!!

  Island Dreams's reply:

  Thank you Jennifer! It was such a pleasure to work with you and I anxiously await your next adventure :)
• Jennifer Sent on 08/06/2017
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  From my experience, Tracy goes above and beyond to ensure your island experience is all you've dreamed of and deserve!! I highly recommend Island Dreams for your travel planning!!

  From my experience, Tracy goes above and beyond to ensure your island experience is all you've dreamed of and deserve!! I highly recommend Island Dreams for your travel planning!!
• Denise Sent on 01/18/2017
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  Tracy was so easy to work with - answered all our questions (plus some!) and gave us excellent information. We were very prepared and had a wonderful time!

  Tracy was so easy to work with - answered all our questions (plus some!) and gave us excellent information. We were very prepared and had a wonderful time!

  Island Dreams's reply:

  Thank you so much and I look forward to continuing our invaluable relationship!
• Ryan Sent on 07/10/2017
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  Tracy did an outstanding job helping my wife and I plan our honeymoon to Sandals Barbados. Her knowledge of the resort and relationship with the management were an integral part of setting up a wonderful stay at the resort. She completely shifted my perspective on the importance of travel agencies. I will definitely be using Tracy again when we go back to the Caribbean!

  Tracy did an outstanding job helping my wife and I plan our honeymoon to Sandals Barbados. Her knowledge of the resort and relationship with the management were an integral part of setting up a wonderful stay at the resort. She completely shifted my perspective on the importance of travel agencies. I will definitely be using Tracy again when we go back to the Caribbean!

  Island Dreams's reply:

  I loved working with you Ryan and appreciate your kind words. I look forward to the next Tropical adventure!
• Corbin Sent on 06/26/2018
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  Wow! What an incredible experience! My wife and I had such a blast on our honeymoon to Sandals in St. Lucia. Total Paradise! Only word I can use to explain how perfect the island, staff and most importantly Tracy with Island Dreams made our trip. From the Food /snorkeling / water skiing in the crystal clear ocean & dipping into the volcanic mud baths to our personal driver taking us to a local bakery on the way to the resort made this trip literally an "Island Dream." The detail that they (Tracy & her team) put into your trip is awesome!
  
  My wife and I are fresh graduates out of college and Island dreams met our budget and made it worth every penny! Trust me, I price checked and couldn't get near the huge discounts or bottom line - customer service & satisfaction.
  
  We even received a goody/necessity bag from Island dreams prior to our trip to make sure we were prepared for everything- planner, tickets, business card for management, suggestions, etc. This was our first trip for a lot of things - Going out of the country, first trip booked on our own, first all inclusive, first time on a plane for my wife, and first time using our forever travel agent - Tracy.
  
  There were very minor issues (out of anyone's control) during our stay. BUT when you a part of an "island Dream" Trip - you are treated like royalty. Tracy's team have made great relationships with all the resorts and made sure that if anything happens - we are taken care of - Like ASAP.
  1) Resort Staff member gave us the wrong time for one of our tours (earlier rather than later- no big deal of course - nothing missed). Got 20% back and a private cabana for a day ($200+Value).
  2) Somehow the battery to our door for our room went out and so we had to get maintenance. Winston - Resort Manager wrote a personal apology for the mishap and got us a 90-minute couples massage ($500+Value - FOR FREE).
  I'd highly recommend using Island Dreams for any Caribbean, Mexico or Hawaii Vacation!!! THE BEST!

  Wow! What an incredible experience! My wife and I had such a blast on our honeymoon to Sandals in St. Lucia. Total Paradise! Only word I can use to explain how perfect the island, staff and most importantly Tracy with Island Dreams made our trip. From the Food /snorkeling / water skiing in the crystal clear ocean & dipping into the volcanic mud baths to our personal driver taking us to a local bakery on the way to the resort made this trip literally an "Island Dream." The detail that they (Tracy & her team) put into your trip is awesome!
  
  My wife and I are fresh graduates out of college and Island dreams met our budget and made it worth every penny! Trust me, I price checked and couldn't get near the huge discounts or bottom line - customer service & satisfaction.
  
  We even received a goody/necessity bag from Island dreams prior to our trip to make sure we were prepared for everything- planner, tickets, business card for management, suggestions, etc. This was our first trip for a lot of things - Going out of the country, first trip booked on our own, first all inclusive, first time on a plane for my wife, and first time using our forever travel agent - Tracy.
  
  There were very minor issues (out of anyone's control) during our stay. BUT when you a part of an "island Dream" Trip - you are treated like royalty. Tracy's team have made great relationships with all the resorts and made sure that if anything happens - we are taken care of - Like ASAP.
  1) Resort Staff member gave us the wrong time for one of our tours (earlier rather than later- no big deal of course - nothing missed). Got 20% back and a private cabana for a day ($200+Value).
  2) Somehow the battery to our door for our room went out and so we had to get maintenance. Winston - Resort Manager wrote a personal apology for the mishap and got us a 90-minute couples massage ($500+Value - FOR FREE).
  I'd highly recommend using Island Dreams for any Caribbean, Mexico or Hawaii Vacation!!! THE BEST!

  Island Dreams's reply:

  Thank you so much Corbin! I really enjoyed working with you and appreciate the time you took to write this review. Thank you for allowing Island Dreams to be part of your special honeymoon! Until next time....
• Jennifer Sent on 07/06/2017
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  Tracy, thank you for arranging our trip! Secrets Cap Cana was beyond amazing! The place is beautiful, the staff are unbelievable and the whole package is awesome. We highly recommend it. The rooms are fabulous, we even had a butler. Definitely prefer Secrets now for the service, detail and entire package. Our butler Danilo was the best! So many amazing employees we met. From the restaurants, the beach that you could walk out 200 yards and still be only waist deep, to the activities and excursions just amazing. We did an Amstar reef explorer excursion where we snorkeled and swam with sharks and sting rays. So fun! Thank you, thank you for all your help in planning this for us! As they say in the Dominican Republic, EXCELENTE!

  Tracy, thank you for arranging our trip! Secrets Cap Cana was beyond amazing! The place is beautiful, the staff are unbelievable and the whole package is awesome. We highly recommend it. The rooms are fabulous, we even had a butler. Definitely prefer Secrets now for the service, detail and entire package. Our butler Danilo was the best! So many amazing employees we met. From the restaurants, the beach that you could walk out 200 yards and still be only waist deep, to the activities and excursions just amazing. We did an Amstar reef explorer excursion where we snorkeled and swam with sharks and sting rays. So fun! Thank you, thank you for all your help in planning this for us! As they say in the Dominican Republic, EXCELENTE!

  Island Dreams's reply:

  Thank you! I am so happy that you had an amazing experience. Can't wait to help you plan the next one!
• Heather Sent on 03/12/2017
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  We booked our weddingmoon to Sandals Grande Antigua for this past February thru Tracy and she made both the trip and planning FLAWLESS. We had a group of 23 flying in on different dates & multiple cities and she worked with all of us by providing different package options that best suited each couple. She also has a great familiarity with this resort in particular and provided support and recommendations when working with the off-site Sandals wedding coordinators.
  I have a 9-5 meeting heavy type of job so Tracy's ability to work with me over email and her quick responses made the planning process for this "anti-bride" all that much easier.
  As a couple that travels often with a decent sized group of friends and family we've used many travel coordinators over the years, but Tracy outshined them all by far! It's been two weeks and our group is already returning for her service on a trip to Puerto Vallarta. :)
  As for the resort she recommended it's self...HIGHLY recommend it! Beautiful grounds, food that is actually VERY delicious, and wonderful staff!!! We might just have to return for our first anniversary! :)

  We booked our weddingmoon to Sandals Grande Antigua for this past February thru Tracy and she made both the trip and planning FLAWLESS. We had a group of 23 flying in on different dates & multiple cities and she worked with all of us by providing different package options that best suited each couple. She also has a great familiarity with this resort in particular and provided support and recommendations when working with the off-site Sandals wedding coordinators.
  I have a 9-5 meeting heavy type of job so Tracy's ability to work with me over email and her quick responses made the planning process for this "anti-bride" all that much easier.
  As a couple that travels often with a decent sized group of friends and family we've used many travel coordinators over the years, but Tracy outshined them all by far! It's been two weeks and our group is already returning for her service on a trip to Puerto Vallarta. :)
  As for the resort she recommended it's self...HIGHLY recommend it! Beautiful grounds, food that is actually VERY delicious, and wonderful staff!!! We might just have to return for our first anniversary! :)

  Island Dreams's reply:

  Your wedding was gorgeous and I loved working with you and all of your family. Thank you for allowing me to be a part of your special day. Hope to hear from you again soon!
• Georgia Sent on 01/19/2017
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  We learned Tracy Mueller of Island Dreams, from a good friend. We were so very pleased with the service and attention we received from her, for all of the trips we have booked since. Tracy goes above and beyond what we expect from a travel agent. She takes care of every detail, even things we didn't think about. She explains the excursions available at each location, and books the trips in advance, so everything is done when we arrive.
  
  Because we have enjoyed our past 3 Sandals vacations booked with Island Dreams, we had an opportunity to refer Tracy to our friends for planning the wedding of their only daughter. Tracy has planned everything for their big day, and also made arrangements for all of the guests that will be attending. This wedding is going to be in Antigua , and we cannot wait to return. On our first trip to Antigua, Tracy contacted the General Manager and he personally greeted us upon arrival. That was quite unexpected, but greatly appreciated. Totally top class!
  

  We learned Tracy Mueller of Island Dreams, from a good friend. We were so very pleased with the service and attention we received from her, for all of the trips we have booked since. Tracy goes above and beyond what we expect from a travel agent. She takes care of every detail, even things we didn't think about. She explains the excursions available at each location, and books the trips in advance, so everything is done when we arrive.
  
  Because we have enjoyed our past 3 Sandals vacations booked with Island Dreams, we had an opportunity to refer Tracy to our friends for planning the wedding of their only daughter. Tracy has planned everything for their big day, and also made arrangements for all of the guests that will be attending. This wedding is going to be in Antigua , and we cannot wait to return. On our first trip to Antigua, Tracy contacted the General Manager and he personally greeted us upon arrival. That was quite unexpected, but greatly appreciated. Totally top class!
  

  Island Dreams's reply:

  I love working with you and Rick and I am so grateful for your referrals and for being such wonderful people!
• John Sent on 01/21/2017
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  When my Fiancee and I first starting talking about a destination wedding, we also starting talking about the selection of a travel agent. Someone to help us make important decisions and also one that would just make the entire process easier and less stressful. There were many to choose from, and a couple that we actually contacted. However, when we first spoke with Tracy with Island Dreams, we found another perfect match. Tracy has been with us through every step of the wedding process. She has not only booked our groups flights, our groups rooms at Beaches, in Turks and Caicos, but she has gone far beyond what we could have even asked for. She found us promotions, that we would not have known about, she has reached out and answered every single question that we and our group has had, but she also made sure that she informed us of questions that we did not know to ask. Any vacation, wedding, renewal of vowels, honey moons, or whatever brings us back to Tracy and Island Dreams again, you can be assured that we will reach out to her again and again. I would recommend any newly engaged couple, or anyone else thinking of reaching out to a travel agent, to contact Tracy at Island Dreams. She really will make your experience even better than you could have imagined. We are truly blessed to have found her, and she was not only our travel agent, we can now say she is our friend. Thank you again and again Tracy, you have meant so much to us in our wedding planning, we truly could not have done this all without you and your services.

  When my Fiancee and I first starting talking about a destination wedding, we also starting talking about the selection of a travel agent. Someone to help us make important decisions and also one that would just make the entire process easier and less stressful. There were many to choose from, and a couple that we actually contacted. However, when we first spoke with Tracy with Island Dreams, we found another perfect match. Tracy has been with us through every step of the wedding process. She has not only booked our groups flights, our groups rooms at Beaches, in Turks and Caicos, but she has gone far beyond what we could have even asked for. She found us promotions, that we would not have known about, she has reached out and answered every single question that we and our group has had, but she also made sure that she informed us of questions that we did not know to ask. Any vacation, wedding, renewal of vowels, honey moons, or whatever brings us back to Tracy and Island Dreams again, you can be assured that we will reach out to her again and again. I would recommend any newly engaged couple, or anyone else thinking of reaching out to a travel agent, to contact Tracy at Island Dreams. She really will make your experience even better than you could have imagined. We are truly blessed to have found her, and she was not only our travel agent, we can now say she is our friend. Thank you again and again Tracy, you have meant so much to us in our wedding planning, we truly could not have done this all without you and your services.

  Island Dreams's reply:

  This is one of the kindest, most heartfelt reviews I have ever had. This is also one of the very reasons I continue to LOVE what I do! I love working with amazing couples like you and Jaime to plan such a special , once in a lifetime event! Thank you for taking the time and for being so wonderful to work with!

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