Hyatt Regency Sarasota Reviews
Reviews
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4.6 out of 5 rating
4.6
Very good
35 reviews
Recommended by 92% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.7 out of 5 rating4.7
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Value 4.5 out of 5 rating4.5
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Flexibility 4.7 out of 5 rating4.7
+13
User photos
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Salina Sent on 04/24/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gorgeous Venue!
Everyone at the Hyatt Regency in Sarasota was amazing! The venue was beautiful we had our reception in the boathouse. The food was amazing and we received exceptional service. We were even able to arrange for our out of town guest to stay there as well as a lovely brunch the morning after to celebrate! Everything was organized and we were very pleased with this venue I'd highly recommend them! -
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Nicky Sent on 01/21/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Hyatt review
Loved the ballroom and service especially from Sarp! He made the wedding planning much smoother! Food was delicious! -
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Hannah Sent on 11/26/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A dream come true!
We are so grateful we could get married this year despite all the complications. Carol, Sarp and the entire team at the Hyatt Regency Sarasota gave us an unforgettable night we will always treasure. We decided to get married and from the beginning we felt like we were in the most capable hands. We wanted a convenient location to our home in Sarasota, as well as a place our families from out of town had to congregate and relax and enjoy the weekend. We also wanted a beautiful place to celebrate our love and We will always look back with joy and gratitude. Every effort was made to accommodate our many requests and put our worries at ease. We had a magical day and cannot believe how the staff went above and beyond to give us an unbelievable evening. I was able to make arrangements and leave everything in professional hands and enjoy the ride. -
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Jaclyn Sent on 03/03/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Be prepared to be treated like royalty! We had the wedding of our dreams and I can't thank everyone at the Hyatt for making it the greatest day!! We got married on the grass, cocktail hour by the pool and reception in the boathouse. -
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Angie Sent on 09/21/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Hyatt made our destination wedding very easy! The service and food was excellent! Our guests had a wonderful time! I would highly recommend -
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Jean Sent on 06/05/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used the Hyatt Regency Sarasota for our daughter's cocktail hour and reception and from start to finish, they exceeded all expectations. Sarp Kaya and his staff were professional and followed up on all aspects of our event from the planning all the way to the wedding itself. The food was amazing and the service exceptional. Sarp coordinated with all of our vendors and never once did we have to get involved. All of our plans and desires were fulfilled and then some. We were able to fully enjoy our daughter's wedding day without worry. The venue itself is amazing, creating a classy, yet relaxed atmosphere. Our guests were very well taken care of and so were we. We would recommend the Hyatt to any one considering a wedding in Sarasota. -
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H Sent on 01/02/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Hyatt Regency Sarasota is the best place for our wedding. They are very very professional and provided us a world class service. All praises most specially to Adora who helped us from start to end. Their awesome team took away the worries from us from the big to the smallest details of our wedding reception. The food is exceptional too, our guests were all pleased & so happy with every food we have served them. Truly it was a very very wonderful wedding for us.. Thank you Hyattt for making it the most perfect for us too :) -
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User2458480 Sent on 12/08/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding ceremony, reception and room block for our wedding here. It was perfect for us and everyone staying there - its such a great place and experience. Sarp was in charge and he did a fantastic job from beginning to end! Those who helped him on the day of did a fantastic job as well - they were all prepared and handled everything. The food was fantastic. He just made it very easy for us. It was perfect, words cant even describe every little detail he handled perfectly - you'll have to experience it for yourself! -
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Kaylee Sent on 06/05/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Such an amazing hotel and beautiful venue for a wedding reception! The food was amazing and the layout of the ballroom was perfect. They made all my dreams come true for our reception and worked with me every step of the way. Helped me create the perfect menu and layout for our event. -
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User2082475 Sent on 03/30/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We have nothing but amazing things to say about the Hyatt. The staff was WONDERFUL! Sarp helped us so much throughout the wedding planning and kept things running smoothly. The food was the best wedding food I've ever had (not biased) and the grounds is just gorgeous. Highly recommend this as a beautiful venue! -
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User1998981 Sent on 01/06/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sarp is the man! He will do virtually anything to make sure you have a great wedding. His staff; Stephanie and Crystal usually work the night of your event and are fantastic. They are both very helpful. I've been to a lot of events here and I highly recommend it. The one problem we had was that another event was scheduled in our ballroom right up until the time of our wedding. Our wedding planner had to hustle to get everything setup for the reception. Everything looked perfect and we had no idea of the tight scheduling until weeks after when our planner told us. It really wasn't an issue, but if you plan on seeing your venue decorated hours before the ceremony then you better make sure you block off that time. The food was amazing, the service was spectacular and everyone had an incredible time. BOOK THIS PLACE. -
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Ana M. Sent on 10/27/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We are positively happy to have had our wedding reception at the Hyatt Regency Sarasota! What a wonderful experience it was. Our wedding was on Oct.11th 2014 and we started working with the Hyatt in March 2014. Their team is fabulous and were able to answer all of our questions. We are based in Chicago and did most of our planning on the phone and via email. The Hyatt team truly made this a smooth planning event! Our reception was held in the Hyatt's Boat House that is a spectacular venue with the boats and yachts that are docked there. The catering was superb and our wedding coordinator worked with us and with the Hyatt chef to provide us the best options and a very elegant menu. All of our guests commented on how delicious all the menu options were. In essence- I am one happy bride! -
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Lindsay Sent on 02/05/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wedding was held 12/29/13 at the Hyatt Regency. Our wedding was scheduled for a different venue but about 6 weeks before the wedding we ran into problems with the original venue and needed to switch. Sarp at the Hyatt came to our rescue! From the moment I contacted him, he was professional, responsive, and even gave me tips on how to handle the other venue. Throughout the whole process, he was willing to work with me on our budget, our timeline, the menu, everything. They were even able to secure us a room block for the wedding weekend even though we would be arriving around the holidays. Once we arrived at the Hyatt the weekend of the wedding, we were treated like VIPs and the entire staff was fantastic and so very helpful! Even after the wedding, Sarp and his staff went above & beyond. They mailed us an item that couldn't be located when we checked out. Although I was disappointed that we had to switch venues, I am very lucky that we were able to host our wedding and ceremony at the Hyatt. My husband and I could not have asked for a better venue. We would recommend them to everyone! -
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Betty Sent on 01/25/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
What an experience! Such a friendly staff and so helpful. I had a few last minute changes and they were able to accommodate us no problem at all. Thank you for such a pleasant stay. -
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User1554517 Sent on 01/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Hyatt was the perfect venue for my wedding. The hotel is not only beautiful, but it employs those who give excellent customer service. I was in constant communication with the Hyatt during the wedding planning, and because of them, the wedding was perfect. Would definitely recommend! -
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Lauren Sent on 07/19/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I owe a huge thank you to the entire staff at the Hyatt Regency in Sarasota, especially Sarp Kaya. They helped make my dream wedding come true! They were very accommodating at the hotel and quickly resolved every reservation issue that came up. The hotel is absolutely beautiful and we actually had our ceremony at the GWIZ park right next the hotel and even though we held it there the hotel staff and Sarp took care of anything we needed. The reception was absolutely perfect and ran so smoothly thanks to Brian, any change or anything I would need they were on it immediately. We also had our rehearsal dinner in the boat house and that could have been our reception it was so nice and the food was to die for. The chief is brilliant and from the tasting to the real thing it was 5 stars! If you are looking for the wedding of your dreams this is defiantly the right spot ask for Sarp and you will have nothing to worry about! -
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Natalie Sent on 05/07/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Service and booking was easy abs great Guests enjoyed their stay at your beautiful hotel. My bi level sweet was amazing and perfect for the day of my wedding for everyone to get ready and I still have my private space! -
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Mischa Sent on 06/18/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The ceremony and reception were beautiful! Sarp Kaya and his staff helped us implement our perfect day. -
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Lisa Sent on 06/02/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I mostly just want to review Lindsay Niebrzydowski who was our coordinator at the Hyatt Regency where we did our main hotel block for our wedding. She was the best person I have ever worked with. I wish I could hire her and she could be the only person I work with forever. She was perfect in every way. Quick, reliable, resourceful, beyond helpful. However much they are paying her, it's not enough. Why can't everyone be like her?
The hotel itself was clean and the pool was fantastic, especially for our out-of-town guests. The views from the rooms are stunning and the decor is uniquely Florida. Rooms are nice and spacious. -
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Gina Sent on 06/01/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best EVER!!! Sal and his team were my David Tutera! -
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Lauren Sent on 05/20/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best food I've ever had at a wedding. Everyone loved it! The presentation, service, quality, and pairings were spot on. Couldn't have asked for a better Chef! :) so happy.
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Heather Sent on 04/11/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They greeted everyone with a cocktail, had great room service and provided us with everything we needed during the wedding. Sarp is wonderful. -
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Shelby Sent on 02/16/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Having both the ceremony and the reception at one location could not have worked out any better. We have tons of little kids in our family, so we got a babysitter, and the adults were able to enjoy their time- but be close enough to be able to check up on their little ones.
The Filet Mignon was the best steak I have ever had in my entire life. Everyone couldn't stop talking about how great the food was. The Hyatt even provided a few gluten-free meals at no extra cost.
Sarp Kaya was amazing! He worked so well with my mom, the wedding planner, and me. The best part of the venue was being able to leave after the reception and not worry about cleaning up or packing up chairs and tables (which I've had to do at other venues for my siblings weddings) - the Hyatt takes care of everything.
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Judy Sent on 11/08/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
There is not enough space to write all the accolades that the Hyatt Regency Sarasota, Fl deserves. Upon our final decision to use this venue for my daughter's reception, to the actual reception day, everything went perfectly. Sarp, the catering manager was a pleasure to work with and made us feel as if we were the only event ever scheduled at the Hyatt. The food was delicious and the service was amazing. We made many changes along the way and Sarp was always accommodating and extremely patient with us. We could not have asked for a more beautiful event and were thrilled with the final result. You won't be disappointed with the Hyatt Regency Sarasota. -
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Heather Sent on 03/28/20124.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
The Hyatt Regency was an amazing and beautiful place to get married. We had our ceremony at a small park on the water, just feet away from the Hyatt. They recommend this site (which isn’t technically part of their hotel, but you’ll need to rent it through the city at a minimal cost). That being said, they still treated it as their venue and help set up the ceremony. Then we moved to the pool for a cocktail reception and later into the ballroom from dancing and dessert. They were able to close down the pool area for us and set it up perfectly.
I couldn’t have asked for a better venue and place for my guests to stay. Sarp, Lindsay, and the chef were so accommodating. They took my vision and brought it to life. Sarp made sure all was in place in terms of the set-up, food, etc. He was so nice to work with and very accommodating. Lindsay helped all my out of town guests (120 of them) coordinate rooms. And the chef was amazing. We had action stations and all the food was perfect. He prepared the right amount and I heard nothing but compliments the whole evening. My family truly felt that all the members at the Hyatt from the bellman, front desk staff, pool servers, all the way to the manager treated us and all our guests amazingly.
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Natalie Sent on 10/26/20104.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
We booked our wedding from Connecticut and the team at the Hyatt Regency made the task easy and were able to accomodate all my needs. We were married on one of the busiest days of the year (10/10/10) and though there were other weddings taking place, we felt the true dedication of the team to ours and I know the other brides that day felt the same. The location is amazing and the rooms are comfortable and modern. I would recommend this location to any bride looking for a great, friendly location and professional staff dedicated to making every aspect of your wedding unique. We held our rehearsal dinner there as well and they were able to get live music with one days notice! Additionally, the value for the money was incredible! They helped make my day truly rememberable. -
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Betsy Sent on 06/19/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The entire process of planning our wedding at the Hyatt was made seamless and enjoyable, and we owe it all to Sarp. We live in Nashville, so we had to trust our guts and the reviews from past clients. Everything positive I had read about Sarp was true and then some! He helped guide us with vendors and made everything happen for our special day. All of our guests that stayed at the hotel raved about it, and we felt we were treated so well from the moment we arrived for the weekend. We had our ceremony at the park at the end of the street at the water, which was gorgeous, and then the Boathouse was a magical venue for our reception. We are so grateful to Sarp and the wonderful staff at the Hyatt for making our wedding weekend more than we could have ever imagined. -
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Heather Sent on 07/06/20174.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
They only had two weeks to put together! Did an outstanding job! Gave us reference to all venders also.. we had it in the tropical room. The only down fall was the a/c broke wish they would have brought in fans for us and their elevators were broken, so took the service elevator instead! Got up to our suite and they had champagne and chocolate covered strawberries and they were amazing!!! I do think it's time for them to update their rooms. I do know a knew mangner company is going to be taking over so maybe they will give the rooms an update! But the lobby and pool are amazing! They did give some money off for the inconvenience which was nice for them to do.. hey like I said they only had two weeks to pull threw for me! -
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Beatrice Sent on 08/13/20134.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
The event planners were fabulous (Carol and Lindsay). They really worked with us to create exactly what we wanted for our wedding and the Chef is AMAZING! People are still raving about the food at our wedding!!!! -
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Dawn Sent on 10/26/20104.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Hyatt Regency Sarasota is a gorgeous, budget-friendly venue for both ceremony and reception.
The outdoor, lushly landscaped, grass ceremony site is adjacent to Sarasota Bay, across from the Hyatt's marina and parallel to its free-form, waterfall pool. It has a large wooden pergola (arch) with hooks to hang flowers, draping, etc.
A standard ceremony package includes chairs, but they're kind of ugly metal ones with blue upholstering. Nicer ones can be rented for additional cost & delivery fee.
Audio was a modest $75 (for our songs and the officiant's mic), and the Hyatt also set up bug lanterns and a water cooler for no extra charge.
The nice part is that the Hyatt takes care of set-up, break-down and cleanup; plus, the couple and guests have free reign of the beautiful property. It has many scenic nooks both inside and out. And, it's just a short stroll to a bayside beach and pier, where we took sunset photos afterward.
We didn't expect it to be as laid-back as it was--we figured 'Hyatt' meant 'snooty', LOL--not so at all.
Interior decor is Lily Pulitizer pastels (with a Lily store, too). And all Hyatt staff are professional but not stuffy. The vibe is "resort casual", which is what we wanted.
Hyatt provids a coordinator with all packages, so we didn't need to hire any other day-of or event coordinators (plus, I did all the outside coordination/research/purchasing myself).
Hyatt's Carol Danisi coordinated everything for us. She's been there 27 years and was very helpful getting everything together.
The only thing is that she doesn't respond immediately via email--in the months beforehand, sometimes it was a week or more. In the closing month, she still wouldn't get back to me for a few days. Getting her by phone is suggested. But even then, I found I had to re-send things that she said she didn't have, and/or forgot a few details we'd talked about.
That aside, she did an amazing job of getting our ceremony and 'reception' together, organizing the entire day and completing the vision of what I wanted my 'reception'/dinner to look like.
We didn't do a traditional reception; instead, we used half of their in-house restaurant and did a dinner for 35. It was intimate, cosy, relaxed and beautiful.
One thing that didn't go as planned: despite limiting our menu to 4 items and having a reasonably small party, food service timing was terrible.
Appetizer service took over 30 minutes to get to each person, and b&g were served last! Dinner was worse; while they served us first, the other couple at our table didn't get their entrees for 20 minutes, while others were served around us.
My father was one of the last to be served and that entire service took another half hour!
We also had eight 'children' present: 5-15 yrs old, and arranged to have a kids' menu for whichever wanted it. Well, that turned out weird, too.
One waiter told the older kids they could ONLY have the kid's meal, and then, oddly, all kids were served a good 20 minutes BEFORE the adult service even started. So, what were they supposed to do while the adults ate?
That whole part was perperplexing, although the food was delish with healthy portions.
When it was time to cut the cake, there weren't any dishes, forks, or waiters to be found. I had to go to the kitchen to get them myself.
Other than those small snafus, everything was lovely and the price was EXTREMELY affordable (~$3k, including alcohol).
We were pleasantly surprised to find a bottle of sparking cider (we're non-drinkers) and chocolate-covered strawberries in the room afterward, courtesy of Carol. (Note: rooms weren't included b/c we didn't have enough people staying--their minimum is 5 rooms before yours is comped.)
Our room plus my father's, for two nights, was an extra $800.
In all, we loved having our ceremony and reception at the Hyatt. I can't wait to see pix taken at their amazingly photogenic site. -
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Annie Sent on 04/21/20134.3 out of 5 rating4.3-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 2.5 out of 5 rating2.5
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Flexibility 5 out of 5 rating5.0
At times it was several days before we got a reply to an email, but overall, it was a great experience. There were 3 weddings going on, and I never felt like we took a back seat because we were a small group. The Chief was very willing to modify the menu per our requests. Downside is that you get charged for EVERYTHING! $3.00 and up to deliver gift bags to guests who were staying there. Fortunately I only had 3 to be delivered, however,one guest did not receive it.
A huge service charge (20%) added to your bill, so be warned about this. -
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Michelle Sent on 12/28/20204.2 out of 5 rating4.2-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Hotel gave us the destination wedding vibe!
Originally we were having a destination wedding in June in Cancun but COVID happened. We searched online different venues and once we went to the Hyatt I didn’t have to go to the other venues. Loved the Palm Terrace for the ceremony. We were going to have the reception at the boat house but again due to COVID we were switch to the ballroom and I must say it was perfect. Food was delicious, we were able to distance the tables and overall it was a beautiful wedding and I wouldn’t change anything.-
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+13 photos
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Katy Sent on 03/25/20123.9 out of 5 rating3.9
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Quality of service 3.5 out of 5 rating3.5
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Average response time 3.5 out of 5 rating3.5
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Professionalism 3.5 out of 5 rating3.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The Hyatt was very nice but they definitely tend to overbook. Overall they did a good job but there were a few minor mishaps. -
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Megan Sent on 10/06/20191 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Hyatt was sold to a private owner
Once the hotel was sold to a private owner the quality went down. They never put together the reception hall, they lost mine and my husbands food, they threw away the rest of my cake, the staff couldn’t perform a dinner service so I, the bride, got up and did it. Nothing about this venue was ok. My wedding was over a year ago and I still cry just thinking about it. It’s taken me over a year to write this review because it was sooooo bad. -
Quality of service
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Lauren Sent on 10/30/20170.5 out of 5 rating0.5
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 0.5 out of 5 rating0.5
This is the only vendor I had any problem with during my wedding.
The rooms were okay but we had a theft in our room the morning after our wedding. We alerted the front desk but they were incredibly unhelpful until we called the police. After the police were called the hotel found our items and said the maid took them for safe keeping. We had not checked out and there was no reason to take the $800 worth of items. It really upset us because she had opened a wedding gift of ours and it was obviously a theft situation. The hotel was so unhelpful and rude to us.
A lot of our other guest had issues with check in and service as welll. It is honestly my biggest wedding regret. Please do not book here. -
Quality of service
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