Hyatt Regency Cleveland at The Arcade Reviews

Our wedding at the Hyatt Regency Arcade was PURE MAGIC! Sarah and her team were incredible—every detail was flawless, and the venue looked so stunning. From start to finish, they made everything seamless and stress-free. The Bboy/Bgirl battle will go down as one of the most epic memories ever, and the team’s excitement for our unique touches made it even better (thanks for entertaining our crazy ideas). We couldn’t have asked for a more perfect day—thank you, Sarah, Lillian, and everyone at the Arcade for making it unforgettable!

The wedding went off without a hitch. It was more than my daughter could have dreamed of. Everything was amazing!! Would HIGHLY recommend

This was the best experience we could have asked for! The Hyatt was fantastic throughout the entire wedding planning process. Allison and her team were very attentive to detail, everything was thought out, and there were no surprises. The attention to detail when it came to planning provided a smooth process for us to ensure our day was perfect. When the big day did arrive, the Hyatt staff were absolutely wonderful! They were there to help with anything we needed. They set up and decorated the arcade beautifully and their wait staff were amazing. They handle any issues with ease and professionalism.

I could seriously not recommend the Arcade enough. It’s a beautiful building and the Hyatt is top notch is making sure your day goes smoothly!

Our wedding at The Arcade was nothing short of a perfect night. Between the event staff, our DJ, the classic architecture, the food, the lighting, the bar area, and the location, we felt like our wedding night was absolutely everything and more than we hoped for. Our guests were complimenting us all night about the event space, the food, and our DJ.

Here’s what we (and our guests) liked most:
The classic architecture. Everyone thought it was so cool to party in this place and when the night came and the string lights were lit above the tables and dance floor, it was so cozy and charming.
The food. Chef Bob, if I remember his name correctly from our tasting, absolutely killed it with the appetizers during cocktail hour and with the dinner service. We must have gotten 100+ compliments on the mini beef wellingtons alone. Dinner tasted fresh and was flavorful. Certainly NOT dry like a lot of wedding dinners tend to be. The beef short rib was the most popular option chosen amongst our guests (90%) followed by salmon and the gnocchi. It was all so so so good. We were worried about not being able to choose the catering service with this venue, but seriously it was so easy to have it included and turned out great for us and our guests.
The event coordinator. Sarah Mgebroff is probably the best wedding coordinator in the world. She is extremely organized, responsive to emails/calls/etc, and accommodating to your needs. Every single one of our vendors let us know that they were impressed about how easy it was to work with her and how easy she made it to set up prior to the ceremony. We had a day where literally nothing went wrong and I’m pretty sure it is because of Sarah. It felt like she really wanted our day to be perfect and she gave it her all to make it happen. There aren’t words to describe how much easier she made our lives.
The staff. The event staff were super nice and on their game all night. The guy who served us, Eric Porter, was so attentive and definitely had his shit together. Also, the bars never had a line even though we had a bunch of heavy drinkers invited.
The location. People, especially our older relatives, really loved staying at the actual venue. It made travel much simpler and they enjoyed the variety of activities nearby.

Here’s a list of our vendors:
DJ PJ from Cleveland Music Group (10/10). Perfect DJ with a great taste in music. Our guests were dancing all night and we got a lot of compliments about him.
Mayfield Floral (10/10). Our flowers were great and set up perfectly for a good price.
Wild Flour Bakery (10/10). Our wedding cake was incredibly tasty and looked awesome. I’m not even joking, some guests had 5 slices. It also comes with the venue.
Stellare Strings (10/10). Our string quartet that played during cocktail hour and for our ceremony. I cannot stress enough how cool it was to have them playing with the classic architecture. Guests loved it.

We hosted our wedding Hyatt Regency Cleveland at the Arcade, and it was beyond spectacular. Many of our guests indicated that it was the best wedding they have ever attended.

We'd like to thank the amazing staff for bringing our vision to life. The whole team worked hard to ensure that we, and all of our guests, had the best day imaginable.

Sarah M was our planner and she was exceptional to work with due to her compassion and great attention to detail. She helped us in ways I'd never have expected. She was always available to answer any questions and provided many recommendations on local vendors.

The staff on the day of were all friendly and professional! Shoutout to Chef Steve (the food was phenomenal), Danielle (banquet manager), Chantel (breakfast coordinator and bartender), Lillian, the wait staff, the bartenders, and everyone who had a part in our day!

Now, let's focus on the Arcade itself. There is truly no other venue like it. The atrium is stunning, we couldn't have pictured a better spot for our ceremony and reception.

There is a huge convenience factor having the hotel attached, especially for out of town guests. The 1890 lounge was perfect for those who wanted to keep the party going. We also hosted a lovely breakfast the next morning at the hotel.

We can't stop thinking about our day and are entirely thrilled with how everything turned out. We can't recommend this incredible venue enough!!

We were obsessed with our wedding weekend. All our guests were raving about the venue and how unique, easy, and cool it was! Sarah was our amazing planner through Hyatt. She was so kind, open, and responsive to ideas/questions. Her staff was incredible for the weekend and we wish we could relive the day over and over. We loved how our ceremony, cocktail hour, and reception were all in such close proximity. The layout of the arcade was such a big talking point of our guests.

We recently had the honor of hosting our wedding at the Hyatt Regency Cleveland, and I cannot express enough how utterly magical the experience was. From the moment we stepped foot into this picturesque hotel, we knew we had found the perfect backdrop for our special day.

First and foremost, the staff went above and beyond to cater to our every need. From the initial inquiry to the final farewell, their attention to detail and commitment to excellence were truly remarkable. They worked tirelessly to ensure that every aspect of our wedding was flawless, and their professionalism and expertise were evident every step of the way.

The pictures speak for themselves as this venue is nothing short of breathtaking. Nestled amidst the most beautiful architecture and detail, it provided the most romantic setting imaginable for our ceremony and reception.

One of the things that impressed us most about the Hyatt was the staff's flexibility and willingness to accommodate (within reason) our vision for our wedding day. From customizing the menu to incorporating special touches that reflected our personalities, they were committed to making our celebration truly one-of-a-kind.

Overall, our experience exceeded all expectations, and we are forever grateful to Sarah, Lillian, the wait staff, the bartenders (shoutout to Cheri), and everyone else who had a hand in making our wedding day the most magical day of our lives. If you're searching for the perfect wedding venue that offers exceptional service, breathtaking scenery, and endless possibilities, look no further than this venue. Trust me, you won't be disappointed.

I would highly recommend this venue to anyone! Let’s face it, the venue itself is unmatched. Its an iconic building in Cleveland, with the most unique aesthetic, and it doubles as a hotel for added convenience. Its nestled in the heart of downtown, across from East 4th street and is also easily accessible from the airport. It’s truly a one-stop shop that your guests will forever rave about.

But let me tell you, the staff is what makes this venue incredible. Our top compliments from our wedding guests were not just about the gorgeous venue but about the food and the wait staff. Our wedding day was seamless and we owe it all to the Hyatt team, led by Sarah and Lillian. Their professionalism, responsiveness, and efficiency ensured that every moment flowed flawlessly. We're endlessly grateful for their dedication and for crafting such a memorable and magical day for us. 10 out of 10!

After planning our wedding for over 2 years, we finally got married at the Arcade on 12.31.23. Our day could not have gone any smoother - everything was exactly how we imagined!
We worked with Sarah throughout the planning process, and can’t say enough nice things about her! She was always quick to respond, eager to help, and made everything so easy for us. Sarah checked on us & our families throughout the day to ensure we had everything we needed.
All of the staff was so welcoming to us and our guests throughout the wedding weekend.
All food & beverage is managed in-house - everything was absolutely delicious! Additional rentals (gold chivari chairs, black napkins, etc.) can be ordered through the Arcade. It was so nice not to worry about planning these things on our own!
The Arcade is always beautiful, but looked exceptionally magically over the holidays.
We highly recommend hosting your event at this beautiful venue!!!

The Arcade was, hands down, the absolute most spectacular, straight-from-our-wildest-dreams, perfect location for our November 2023 wedding that we could have ever imagined. The service was phenomenal from start to finish--from the day we toured, to our tasting and walk-through in-person, to all correspondence about logistics with Sarah and Lillian along the way, every detail of our rehearsal and wedding events were more than we could've ever asked for. Sarah responded to any question via email within hours and had every single need met and question responded to with warmth and attentiveness. We kept hearing over and over again from our guests how stunning the venue was, how delicious the food was, and how incredible the service was...all night long (and in the month since our day). We could not recommend the Hyatt more highly to anyone considering their event or wedding day here. It was absolutely above expectation in every way, from the selection of the venue to the wedding day, and every day in between.

My wife and I were in communications with Sarah Mgebroff – the Hyatt’s Event Sales Manager at The Arcade - for over a year leading up to our wedding. Sarah was nothing short of spectacular every step of the way. She was incredibly professional, approachable, and quick to respond to my wife or I anytime we had questions or concerns. She kept us on track and made sure that everything went smoothly on the day of our wedding. Sarah alone made our experience through the Hyatt a 5-Star one. However, all of the other staff we interacted with – during our planning, throughout our stay, and on the day of our wedding were incredibly kind, personable, and hardworking. And as someone who catered weddings for 8+ years I understand that the work isn't easy and there wasn't a moment throughout our wedding day that Hyatt staff didn't exceed expectations of myself or our guests. Truly, from our initial email to the departure from the venue – Sarah and the others at the Hyatt delivered an incredible experience. We are incredibly thankful for that!

Words cannot describe our experience with the team at the Hyatt. Absolute professionals that made our wedding and everything leading up to it as easy and seamless as possible. Sarah is the BEST and went out of her way to answer every question and do anything/everything we asked to make our wedding perfect. We picked the venue because it is absolutely beautiful (and the pictures look AMAZING) but the cherry on top was Sarah, Lillian, and the rest of the staff at the Hyatt. Staff: 5/5 Venue: 5/5 Food: 5/5 Bar: 5/5

I would highly highly recommend having your wedding at the Arcade! The event coordinators (Sarah and Lillian) were so helpful, organized, and friendly. I cannot imagine having had a wedding without their help. The Hyatt staff was amazing throughout our wedding weekend, and the venue was beautiful. We did not have a single issue or complaint!

We absolutely loved having our wedding at the Arcade. The beauty of the venue speaks for itself, but the event staff made the magic happen. The event coordinators were professional and prompt in their communication; the catering and wait staff did a wonderful job with preparing and serving a plated dinner to 200 guests, enjoyed by all. Everything ran smoothly on the day of and we know that it was due to all the hard work by the team behind the scenes.

The Hyatt Regency Cleveland staff were incredible. Sarah was professional and easy to work with throughout the wedding planning process. On our wedding day, the staff were attentive to our guests and went above and beyond our expectations. They treated everyone with respect and made sure that our day went as planned. I highly recommend having your wedding at The Arcade.

I cannot speak more highly about this vendor. They were so helpful and accommodating with everything.

We recently held our wedding at The Arcade and had a wonderful experience. Leading up to the wedding we worked closely with Allison who made the whole event seem so simple and easy. She handled our many questions with ease, was very professional throughout the months of planning, and was extremely organized. She also provided great recommendations for vendors. During the wedding Allison and the staff were incredible to work with. Everything went smoothly and the staff was friendly. It was a well oiled machine! The chef did an incredible job with the food, the Short Rib was a fan favorite! Another highlight was having a venue that included a wonderful hotel. Not having to worry about or navigate travel to and from locations was a huge weight off our shoulders. We highly recommend holding an event at The Arcade!

I'd dreamt of having my wedding at the Arcade since I was a little girl & it did not disappoint! In fact, it exceeded my expectations. First of all, Sarah, the event coordinator worked hand-in-hand with my wedding planner to make sure every last detail was in place. She was incredibly helpful from the day we picked our date until she left our reception after dinner. She is so confident in what she does and is such a calming presence. I feel so lucky to have worked with someone who makes you feel so good about what you're putting together. She managed our expectations and did everything in her power to meet them. She's also incredibly patient, she answered all of my parents questions with the same attention and patience she gave my planner, partner and I. The entire evening went flawlessly and everyone from the wait-staff, bartenders, security guards were all so kind and seemed so genuinely happy for us. Made our night perfect.

Allison the venue coordinator was extremely helpful and responded to all of my questions quickly. She went above and beyond to accommodate our bridal party. In addition the venue couldn’t be more beautiful and looks amazing in pictures. Every staff member we encountered was extremely helpful and had a good attitude which is not always the case with today’s staffing shortages. Food was also fantastic and much better than typical banquet food. The only drawback was the valet parking that got backed up when guests arrived, some having to wait 45 mins.

Allison and Jamie did so great helping me prepare for my wedding and answered all my questions!! I was very stress free on my wedding day because of how well everything was planned!!! Food was amazing, all the workers did amazing!!! Everyone had smiles and were very kind!

The Arcade runs a well-oiled machine and Jamie and Allison leave no detail untouched. They are wedding-planning wizards! I never worried once about the orchestration because I knew I was in good hands. Obviously, the architecture of the venue is gorgeous, but the entire staff was also friendly and accommodating. I LOVED having my ceremony, reception, and accommodations in one spot, making it convenient and safe for my guests. At first, I thought the venue would be too big for my wedding size, but the main floor is actually smaller and intimate. I especially appreciate The Arcade's patience and flexibility during the pandemic, as we had to change our wedding date three times. They never charged us to secure or hold a new date, and they genuinely wanted to make it work for us. I highly recommend!

Choosing the arcade as our wedding venue was an all-around great decision. The arcade is a stunning and unique venue that left all of our guests extremely impressed. We worked with Ann, who was wonderful to work with from start to finish. This even includes when we had to postpone our wedding date and ultimately host a much smaller event than we originally planned. Ann and the hotel staff made every effort to ensure we still had a perfect, magical wedding day while also ensuring everyone was safe. Ann was very responsive and easy to communicate with throughout the planning process and answered every question we ever had.
The food served at both our rehearsal dinner and reception was delicious, every single guest enjoyed their chosen entree. The hotel rooms at the Hyatt are also very nice and come with excellent service and amenities. I would highly recommend booking a hotel block at the venue as well. :)

The gorgeous, classy venue speaks for itself but the service is what really sets this place apart. As someone who hasn’t been involved in planning a wedding, I thought it was immensely helpful to have someone like Anne offering suggestions, following up and generally keeping me on track. Not only were Anne and her team on top of every little detail of planning our wedding but the frontline staff was courteous and jovial from the moment our guests checked in. This was really important to us as a majority of our guests were coming from out of town and stayed in the hotel so it was nice to see how well taken care of everyone was!

Our experience with The Arcade team was amazing from start to finish. We were already aware of the beauty and history of The Arcade which is what originally drew us to the venue but it was the staff at the Hyatt Regency at The Arcade that made us realize we could not have our wedding anywhere else. Ann and Allison were INCREDIBLE and helped us through every part of the process- big or small. They answered every question quickly and thoroughly, were very accommodating, showed enthusiasm for our wedding, and made us feel special along the way. We were incredibly impressed with every person there that made our day the most unforgettable experience. With this being such a fantastic venue, you might think the staff making it happen would be mediocre since the venue sells itself and they don't have a hard time garnering interest. Thankfully this is not the case. The food, the setting, the service, and the attention to detail cannot be beat. We had multiple guests tell us that this was the best wedding they've ever been to and we know the venue is a huge part of why! We were blown away by the team at The Arcade and it truly was the best day of our lives!!

(**Photos taken by Three & Eight Photography who we also cannot recommend enough!!)