Hyatt Regency Cleveland at The Arcade Reviews

After planning our wedding for over 2 years, we finally got married at the Arcade on 12.31.23. Our day could not have gone any smoother - everything was exactly how we imagined!
We worked with Sarah throughout the planning process, and can’t say enough nice things about her! She was always quick to respond, eager to help, and made everything so easy for us. Sarah checked on us & our families throughout the day to ensure we had everything we needed.
All of the staff was so welcoming to us and our guests throughout the wedding weekend.
All food & beverage is managed in-house - everything was absolutely delicious! Additional rentals (gold chivari chairs, black napkins, etc.) can be ordered through the Arcade. It was so nice not to worry about planning these things on our own!
The Arcade is always beautiful, but looked exceptionally magically over the holidays.
We highly recommend hosting your event at this beautiful venue!!!

The Arcade was, hands down, the absolute most spectacular, straight-from-our-wildest-dreams, perfect location for our November 2023 wedding that we could have ever imagined. The service was phenomenal from start to finish--from the day we toured, to our tasting and walk-through in-person, to all correspondence about logistics with Sarah and Lillian along the way, every detail of our rehearsal and wedding events were more than we could've ever asked for. Sarah responded to any question via email within hours and had every single need met and question responded to with warmth and attentiveness. We kept hearing over and over again from our guests how stunning the venue was, how delicious the food was, and how incredible the service was...all night long (and in the month since our day). We could not recommend the Hyatt more highly to anyone considering their event or wedding day here. It was absolutely above expectation in every way, from the selection of the venue to the wedding day, and every day in between.

My wife and I were in communications with Sarah Mgebroff – the Hyatt’s Event Sales Manager at The Arcade - for over a year leading up to our wedding. Sarah was nothing short of spectacular every step of the way. She was incredibly professional, approachable, and quick to respond to my wife or I anytime we had questions or concerns. She kept us on track and made sure that everything went smoothly on the day of our wedding. Sarah alone made our experience through the Hyatt a 5-Star one. However, all of the other staff we interacted with – during our planning, throughout our stay, and on the day of our wedding were incredibly kind, personable, and hardworking. And as someone who catered weddings for 8+ years I understand that the work isn't easy and there wasn't a moment throughout our wedding day that Hyatt staff didn't exceed expectations of myself or our guests. Truly, from our initial email to the departure from the venue – Sarah and the others at the Hyatt delivered an incredible experience. We are incredibly thankful for that!

Words cannot describe our experience with the team at the Hyatt. Absolute professionals that made our wedding and everything leading up to it as easy and seamless as possible. Sarah is the BEST and went out of her way to answer every question and do anything/everything we asked to make our wedding perfect. We picked the venue because it is absolutely beautiful (and the pictures look AMAZING) but the cherry on top was Sarah, Lillian, and the rest of the staff at the Hyatt. Staff: 5/5 Venue: 5/5 Food: 5/5 Bar: 5/5

I would highly highly recommend having your wedding at the Arcade! The event coordinators (Sarah and Lillian) were so helpful, organized, and friendly. I cannot imagine having had a wedding without their help. The Hyatt staff was amazing throughout our wedding weekend, and the venue was beautiful. We did not have a single issue or complaint!

I would highly recommend this venue to anyone! Let’s face it, the venue itself is unmatched. Its an iconic building in Cleveland, with the most unique aesthetic, and it doubles as a hotel for added convenience. Its nestled in the heart of downtown, across from East 4th street and is also easily accessible from the airport. It’s truly a one-stop shop that your guests will forever rave about.

But let me tell you, the staff is what makes this venue incredible. Our top compliments from our wedding guests were not just about the gorgeous venue but about the food and the wait staff. Our wedding day was seamless and we owe it all to the Hyatt team, led by Sarah and Lillian. Their professionalism, responsiveness, and efficiency ensured that every moment flowed flawlessly. We're endlessly grateful for their dedication and for crafting such a memorable and magical day for us. 10 out of 10!

The Hyatt Regency Cleveland staff were incredible. Sarah was professional and easy to work with throughout the wedding planning process. On our wedding day, the staff were attentive to our guests and went above and beyond our expectations. They treated everyone with respect and made sure that our day went as planned. I highly recommend having your wedding at The Arcade.

I cannot speak more highly about this vendor. They were so helpful and accommodating with everything.

We recently held our wedding at The Arcade and had a wonderful experience. Leading up to the wedding we worked closely with Allison who made the whole event seem so simple and easy. She handled our many questions with ease, was very professional throughout the months of planning, and was extremely organized. She also provided great recommendations for vendors. During the wedding Allison and the staff were incredible to work with. Everything went smoothly and the staff was friendly. It was a well oiled machine! The chef did an incredible job with the food, the Short Rib was a fan favorite! Another highlight was having a venue that included a wonderful hotel. Not having to worry about or navigate travel to and from locations was a huge weight off our shoulders. We highly recommend holding an event at The Arcade!

Allison the venue coordinator was extremely helpful and responded to all of my questions quickly. She went above and beyond to accommodate our bridal party. In addition the venue couldn’t be more beautiful and looks amazing in pictures. Every staff member we encountered was extremely helpful and had a good attitude which is not always the case with today’s staffing shortages. Food was also fantastic and much better than typical banquet food. The only drawback was the valet parking that got backed up when guests arrived, some having to wait 45 mins.

Allison and Jamie did so great helping me prepare for my wedding and answered all my questions!! I was very stress free on my wedding day because of how well everything was planned!!! Food was amazing, all the workers did amazing!!! Everyone had smiles and were very kind!

Choosing the arcade as our wedding venue was an all-around great decision. The arcade is a stunning and unique venue that left all of our guests extremely impressed. We worked with Ann, who was wonderful to work with from start to finish. This even includes when we had to postpone our wedding date and ultimately host a much smaller event than we originally planned. Ann and the hotel staff made every effort to ensure we still had a perfect, magical wedding day while also ensuring everyone was safe. Ann was very responsive and easy to communicate with throughout the planning process and answered every question we ever had.
The food served at both our rehearsal dinner and reception was delicious, every single guest enjoyed their chosen entree. The hotel rooms at the Hyatt are also very nice and come with excellent service and amenities. I would highly recommend booking a hotel block at the venue as well. :)

The gorgeous, classy venue speaks for itself but the service is what really sets this place apart. As someone who hasn’t been involved in planning a wedding, I thought it was immensely helpful to have someone like Anne offering suggestions, following up and generally keeping me on track. Not only were Anne and her team on top of every little detail of planning our wedding but the frontline staff was courteous and jovial from the moment our guests checked in. This was really important to us as a majority of our guests were coming from out of town and stayed in the hotel so it was nice to see how well taken care of everyone was!

Our experience with The Arcade team was amazing from start to finish. We were already aware of the beauty and history of The Arcade which is what originally drew us to the venue but it was the staff at the Hyatt Regency at The Arcade that made us realize we could not have our wedding anywhere else. Ann and Allison were INCREDIBLE and helped us through every part of the process- big or small. They answered every question quickly and thoroughly, were very accommodating, showed enthusiasm for our wedding, and made us feel special along the way. We were incredibly impressed with every person there that made our day the most unforgettable experience. With this being such a fantastic venue, you might think the staff making it happen would be mediocre since the venue sells itself and they don't have a hard time garnering interest. Thankfully this is not the case. The food, the setting, the service, and the attention to detail cannot be beat. We had multiple guests tell us that this was the best wedding they've ever been to and we know the venue is a huge part of why! We were blown away by the team at The Arcade and it truly was the best day of our lives!!

(**Photos taken by Three & Eight Photography who we also cannot recommend enough!!)

I cannot say enough wonderful things about The Arcade. Obviously, it is a remarkable building with a distinguished history, but the employees at The Arcade are really what makes it shine. I was drawn to this venue as it is unique and breathtaking. My fiance and I booked this venue about two years in advance and throughout that time, we had only wonderful interactions with everyone there. Jamie and Allison were absolutely outstanding. They made me feel calm and were so organized with absolutely everything. For two years, they answered all of my questions, took hectic phone calls, and made me feel so confident about my choice. They communicated with my vendors to make sure they were organized and set up everything. I just had to show up!

During our actual wedding, we had a medical emergency with one of my family members. The staff at the Arcade were beyond amazing at handling the situation and taking care of us. All of the staff were so wonderful but one server, Theresa, went above and beyond to take care of me on the day. She continued to check into making sure I was okay and even boxed up food for us to have later. This was characteristic of all of the staff as well. I could tell that they genuinely cared about making my wedding special, which is not something that you see everywhere. The genuine support that they had for us made my heart so full and helped us continue to celebrate even after the medical situation. I am so grateful that we had our wedding at the most amazing venue with the best people.

We just had our wedding in the Arcade last weekend and I am still basking in the glow of how amazing it was! First, working with Ann was so great. She is so sweet, responsive, and creative in solving any issue that we brought to her. She made the whole process of getting in all the decorations, set up, the entire ceremony, reception, and clean up go off with out a hitch. I really liked the massive survey they sent in advance and the deadlines to keep us on track. I loved how organized the whole process was. I was mentally prepared for something to go wrong on my wedding, but I honestly cannot think of one thing that went wrong.

On top of that the hotel staff including front desk, valet, and bell hops were just so amazing. We had a ton of guests from out of town and lots had special needs (sick grandmas, tons of baggage, etc). Thanks to a Celine Dion concert the Hyatt actually sold out on our wedding night, so the hotel was hopping, but you would have never known that we were not the only guests in the hotel from their level of service. They accommodated all of our special requests and room needs.

The Hyatt comped us a suite the night of the wedding and let us book it the night before the wedding at the block rate which was great for a little get together with friends with some wine and henna :) The hotel picked a perfect suite for it. I loved that it was on the 2nd floor close to getting down to the event! Also my photographers liked the suite because it had windows with good natural lighting for photos. Finally I thought it was so sweet they brought Stephen and I chocolate covered strawberries and champagne on the wedding night, not to mention the hand written note from Ann!!!

The event staff were also AMAZING! We had a pretty large wedding (185) and they were so good about dealing with the mob of folks! The bar tenders were able to deal with the mob of folks at the cocktail hour pretty quickly and I thought it was so sweet that any time I interacted with any staff member working that night they congratulated me and said I looked beautiful. It was just so kind.

I got so many compliments about the bar and the food. I also had some time to eat a bit and it was so tasty. I also loved that they brought us a little plate of the appetizers to our table! We were talking to so many people that we didn’t get to eat them then :) Also, the way the Hyatt did the tasting was really cool, I appreciated being able to bring two extra people to get other opinions!

Finally, for what we got I thought this venue was an amazing value. We did the Friday wedding package and we got our wedding cake and 10 parking spots for free as part of the deal which was pretty awesome! I know that the venue is not super cheap, but knowing that our guests had a place to stay, did not need transportation, were going to eat amazing food and drink awesome drinks, and that we would not have to worry about set up or tear down was really worth the money to us. If you can afford the Hyatt, I strongly recommend it!!

Jamie and Allison at the Arcade were so wonderful to work with! They helped us through every step of planning and were so thorough and professional. My wedding day was smoother than I could have imagined because of their skill and ability at what they do! Our guests had a great time, and keep asking us to have another party at the Arcade! It was the best weekend of our lives, and so memorable. We are so thankful to have had our reception at the Arcade!

My husband and I worked exclusively with Ann for most of the planning and coordination. She was fantastic. Ann was always available to talk and super responsive (within 24hrs) to every quick it extensive email we sent with questions or concerns. I was always told that some things I plan or envision wouldn’t quite go how I wanted day of, but that I was the only one who would notice. I was ecstatic to see that nothing was different than how I imagined it. Ann made everything a dream and was always checking in to make sure we had everything we needed. The whole staff at the arcade was incredibly helpful for us throughout the whole process.

Hands down the best place to get married in Cleveland. Every part of the process was easy. I worked with Ann and she was absolutely wonderful. She answered every one of my million questions thoroughly. From planning to rehearsal to the day of, Ann was there to help in any way she could. The staff at the Arcade as a whole was so wonderful. From coordinators to wait staff, I was so impressed. Some staff even hit the dance floor with us and we LOVED it! We chose to have our wedding on a Friday to save on cost.

Amazing venue! We held our ceremony and reception here. It’s so convienent having everything in one place including overnight accommodations. Jamie and Allison the event coordinators are outstanding. I had braced myself for at least 3 mishaps and we had Zero it was literally perfect from beginning to end. They make everything so easy and enjoyable! Highly recommend!

This goes without saying, but the Arcade is an absolutely breathtaking and unique venue.
One of the things my husband and I appreciated most about our wedding day, however, is that we didn’t have to worry about a thing! There is something to be said about not being bothered with questions about set-up, logistics, timelines, etc. on your wedding day. Jamie, our wedding coordinator at the Arcade, had everything taken care of and was in contact with all of our vendors. She was awesome to work with in the months and days leading up to the wedding, always very responsive and accommodating. The way that Jamie and the rest of the Arcade handled things on the day of the wedding made for a very stress-free day for the both of us. They have a seamless process in place and are true professionals in the wedding industry. We could not be more thankful for our magical and wonderful wedding day at the Arcade.

Loved this place, the staff and food. A great venue .

Having our wedding at The Arcade was one of the best decisions we made! We had lots of friends coming from out of state that were in awe of the beauty of the venue! On top of that, Ann and Jamie and nearly everyone we worked with was super accommodating and was prompt to reply to all of our inquiries. The big day went off without a hitch - the food was perfect, the decorations (set up by Ann and Allison from The Arcade) matched our vision exactly, and our guests could not stop raving about how gorgeous it was! We had small brunch the next day as well, and they pulled in many of our decorations from the wedding. It was beautiful and overall an incredible experience!

The venue itself is beautiful. Just as importantly, the entire staff is phenomenal. Ann is wonderful to work with and made the planning process easy and fun. Hotel staff were responsive to guests' needs, and the catering staff were friendly and pleasant. Many of our guests were "wowed" by the uniqueness, beauty and convenience of the venue, and loved the friendliness of the staff. They made our wedding experience perfect!