Hyatt Carmel Highlands Reviews

Reviews
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Quality of service 4.9 out of 5 rating
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Average response time 4.9 out of 5 rating
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Professionalism 4.9 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.9 out of 5 rating
Awards








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Featured
Tess Sent on 10/19/20225 out of 5 rating-
Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing!
I had set my eyes early on for hosting my wedding at the Hyatt Highlands Inn and when I viewed it in person, I knew it was the one! We literally didn't even go tour the other venues, I was that sure. It had everything we wanted, amazing property and views, outside ceremony, inside reception, what more could you ask for?! :)
Meeting Jessica, Emily, Lauren and Caroline has been an absolute pleasure and they were all so easy to work with and made sure leading up to and on the day of that my wedding was perfect! Thank you for making our wedding day so special and memorable! We definitely could not have done it without you all and we will forever cherish this day!
Love,
The Sheard's
#readytosheardourlivestogether
#cheerstothesheardsI had set my eyes early on for hosting my wedding at the Hyatt Highlands Inn and when I viewed it in person, I knew it was the one! We literally didn't even go tour the other venues, I was that sure. It had everything we wanted, amazing property and views, outside ceremony, inside reception, what more could you ask for?! :)
Meeting Jessica, Emily, Lauren and Caroline has been an absolute pleasure and they were all so easy to work with and made sure leading up to and on the day of that my wedding was perfect! Thank you for making our wedding day so special and memorable! We definitely could not have done it without you all and we will forever cherish this day!
Love,
The Sheard's
#readytosheardourlivestogether
#cheerstothesheardsHyatt Carmel Highlands's reply:
Tess,
Thank you so much for the sweet words - we loved working with you, your families and your planner! Your Wedding was BEAUTIFUL in our Oceanside Ballroom! I wish a lifetime of happiness for you both! xoxo
#readytoshreadlivestogether
Thank you,
Jessica Schmidt
Events & Catering Manager
Hyatt Residence Club, Highlands Inn
T +1.831.622.5461 M +1.831.250.3011
120 Highlands Drive, Carmel, CA 93923
hyattresidenceclub.com
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Quality of service
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Emily Sent on 11/18/20245 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Best Event Planning Team Ever!
One thing I really love about this venue is how much the location and building design speak for themselves. Many other venues have your reception in a large room that really is just a conference space. The ballroom at the Hyatt is beautiful with two huge fireplaces and a stunning view. You really don't need to worry too much about decor in a venue this gorgeous. The ceremony deck and its view are absolutely breathtaking. The bridal suite fit my bridal party of 8 and the makeup team perfectly. The only big issue with the venue is the amount of stairs. There is really no way to fully avoid stairs to the ceremony site and the rooms since the hotel was built in the early 1900s. They do have golf carts available for guest use but if you have folks in wheelchairs attending your wedding they may have some difficulty navigating the space.
Our guests really enjoyed the food at the venue. We had the Argentinian skirt steak as one of our appetizers and multiple guests came up to me during the wedding to tell us that it was one of the best things they had eaten in a while. Others also really enjoyed the ahi poke appetizer.
We truly had the most perfect wedding possible and it was largely in part to the two Emilys at the Hyatt Carmel Highlands Inn. They are absolute rockstars and I would 100% work with them again if I could.One thing I really love about this venue is how much the location and building design speak for themselves. Many other venues have your reception in a large room that really is just a conference space. The ballroom at the Hyatt is beautiful with two huge fireplaces and a stunning view. You really don't need to worry too much about decor in a venue this gorgeous. The ceremony deck and its view are absolutely breathtaking. The bridal suite fit my bridal party of 8 and the makeup team perfectly. The only big issue with the venue is the amount of stairs. There is really no way to fully avoid stairs to the ceremony site and the rooms since the hotel was built in the early 1900s. They do have golf carts available for guest use but if you have folks in wheelchairs attending your wedding they may have some difficulty navigating the space.
Our guests really enjoyed the food at the venue. We had the Argentinian skirt steak as one of our appetizers and multiple guests came up to me during the wedding to tell us that it was one of the best things they had eaten in a while. Others also really enjoyed the ahi poke appetizer.
We truly had the most perfect wedding possible and it was largely in part to the two Emilys at the Hyatt Carmel Highlands Inn. They are absolute rockstars and I would 100% work with them again if I could.-
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+6 photos
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Quality of service
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Nina Sent on 11/11/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
It was perfect!
We had such an enchanting wedding day here! The scenery set the perfect backdrop for our special day, Caroline, Clara and Emily were incredibly easy to work with, ensuring a seamless and stress-free planning process. We had a few back and forth regarding the guest counts, and they were super accommodating and thoughtful with us!
Our guests couldn't stop talking about the delicious food. Overall, a magical venue with an exceptional team that made our wedding truly unforgettable.We had such an enchanting wedding day here! The scenery set the perfect backdrop for our special day, Caroline, Clara and Emily were incredibly easy to work with, ensuring a seamless and stress-free planning process. We had a few back and forth regarding the guest counts, and they were super accommodating and thoughtful with us!
Our guests couldn't stop talking about the delicious food. Overall, a magical venue with an exceptional team that made our wedding truly unforgettable.Hyatt Carmel Highlands's reply:
Hello Nina & Miguel!!
I still can't get over how beautiful your wedding was!! Thank you so much for your kind words and we wish to see you soon to celebrate your anniversary!
Cheers!
Caroline -
Quality of service
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Caitlin Sent on 11/10/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Stunning venue, amazing support staff
We celebrated our intimate wedding at Hyatt Carmel Highlands in October, and loved every minute of the day. We toured the property in January and immediately knew it was the place for us. Our group was 16 people, and they allow a max of 20. The Gazebo deck could not be any more stunning, I don't think there is a more gorgeous place to get married. Our guests couldn't stop "oohing and ahhing."
You are constantly supported by the Hyatt Carmel event team (3 incredible ladies!) from booking & payment, to planning the day, and coordinating vendors & music on the day-of. We are so grateful for Emily, Caroline, and Clara - thank you for being there for us on our big day. We added on additional passed appetizers and a champagne toast (at additional cost) - the food was delicious and gobbled up immediately! Plenty of gorgeous photo opportunities on-site and in Carmel / Big Sur (attached photos from Tatiana Scher Photography). It truly was the best day, and the venue & vistas are just incredible!We celebrated our intimate wedding at Hyatt Carmel Highlands in October, and loved every minute of the day. We toured the property in January and immediately knew it was the place for us. Our group was 16 people, and they allow a max of 20. The Gazebo deck could not be any more stunning, I don't think there is a more gorgeous place to get married. Our guests couldn't stop "oohing and ahhing."
You are constantly supported by the Hyatt Carmel event team (3 incredible ladies!) from booking & payment, to planning the day, and coordinating vendors & music on the day-of. We are so grateful for Emily, Caroline, and Clara - thank you for being there for us on our big day. We added on additional passed appetizers and a champagne toast (at additional cost) - the food was delicious and gobbled up immediately! Plenty of gorgeous photo opportunities on-site and in Carmel / Big Sur (attached photos from Tatiana Scher Photography). It truly was the best day, and the venue & vistas are just incredible!-
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+2 photos
Hyatt Carmel Highlands's reply:
Thank you for this beautiful review Caitlin! It was a pleasure to host you and your family and we all had an amazing time! We wish you endless amount of love!
xoxo
Caroline -
Quality of service
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Sabrina Sent on 10/11/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The most perfect wedding
We cannot thank the Hyatt Highlands enough for providing the most perfect day for our wedding. Truly everything from the ceremony on the gazebo deck, cocktail hour, dinner in the surf room, dancing, and a team of exceptional coordinators taking care of every need, the event was absolute perfection and we could not be happier. We also stayed in the most gorgeous hotel room next to the pool with an ocean view and enjoyed a lot of time in the hot tub. Our guests said it was the best wedding venue and party they have ever been to and we cannot wait to come back for our anniversary next year.
We cannot thank the Hyatt Highlands enough for providing the most perfect day for our wedding. Truly everything from the ceremony on the gazebo deck, cocktail hour, dinner in the surf room, dancing, and a team of exceptional coordinators taking care of every need, the event was absolute perfection and we could not be happier. We also stayed in the most gorgeous hotel room next to the pool with an ocean view and enjoyed a lot of time in the hot tub. Our guests said it was the best wedding venue and party they have ever been to and we cannot wait to come back for our anniversary next year.
Hyatt Carmel Highlands's reply:
Thank you so much Sabrina! Your wedding was so magical, and you and Andy are the cutest couple! See you very soon for your anniversary!
Caroline -
Quality of service
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Sarah Sent on 08/18/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Best venue and team ever!
The highlands team were an absolute dream to work with! From the initial meeting and walkthrough to the day of, they were so helpful working with my planner, Confetti & Cocktails. Highlands has a gorgeous wedding deck with incredible views and they have multiple room options for the reception. Our intimate wedding has 20 people so we had the ceremony and cocktail hour on the gazebo deck and then had our reception on the restaurant patio. I was able to get ready in the bridal suite which overlooks the gazebo deck so I could watch the ceremony set-up. The food and drinks were amazing and got great feedback from guests. Overall it was the perfect venue for our big day. We luckily live close by and plan to visit often :) Thank you to the team! I would recommend a million timesThe highlands team were an absolute dream to work with! From the initial meeting and walkthrough to the day of, they were so helpful working with my planner, Confetti & Cocktails. Highlands has a gorgeous wedding deck with incredible views and they have multiple room options for the reception. Our intimate wedding has 20 people so we had the ceremony and cocktail hour on the gazebo deck and then had our reception on the restaurant patio. I was able to get ready in the bridal suite which overlooks the gazebo deck so I could watch the ceremony set-up. The food and drinks were amazing and got great feedback from guests. Overall it was the perfect venue for our big day. We luckily live close by and plan to visit often :) Thank you to the team! I would recommend a million timesHyatt Carmel Highlands's reply:
Thank you Sarah! Hosting your wedding was such a pleasure and our team had so much fun! Please, come back often for any and all occasions!
XOXO
Caroline -
Quality of service
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Liz Sent on 07/30/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Magical Day!
Getting married by the Pacific Ocean was a dream come true for us! We had the pleasure to work with the great team at Hyatt Carmel - Emily, Caroline & Clara, and all of our amazing vendors. Such a professional and thoughtful crew. I highly recommend this venue for couples with a shorter guest list like ourselves (e.g. less than 70). The view from the gazebo deck is stunning with flowers blooming all around the path leading to the deck.
My only caveat is on some summer days (such as our wedding day) the Northern California weather can be on the cloudy/misty side, even a bit chilly at lower 60 degrees, while on other days the sky is bright and sunny (the next day after our wedding, dah!). However on a positive note it is easier to get good pictures on a cloudy day :) To be fair it is the situation for the entire area and nothing specific to this venue - just make sure it is aligned with your expectation!Getting married by the Pacific Ocean was a dream come true for us! We had the pleasure to work with the great team at Hyatt Carmel - Emily, Caroline & Clara, and all of our amazing vendors. Such a professional and thoughtful crew. I highly recommend this venue for couples with a shorter guest list like ourselves (e.g. less than 70). The view from the gazebo deck is stunning with flowers blooming all around the path leading to the deck.
My only caveat is on some summer days (such as our wedding day) the Northern California weather can be on the cloudy/misty side, even a bit chilly at lower 60 degrees, while on other days the sky is bright and sunny (the next day after our wedding, dah!). However on a positive note it is easier to get good pictures on a cloudy day :) To be fair it is the situation for the entire area and nothing specific to this venue - just make sure it is aligned with your expectation!Hyatt Carmel Highlands's reply:
Thank you so much Liz for all the kind words.! Your wedding was so perfect and your friends and family a pleasure to host! We hope to see you again soon for some vacation time!
xoxo, Caroline -
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Georgi Sent on 07/08/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Dream wedding at the Hyatt Carmel Highlands
Our wedding at the Hyatt Carmel Highlands was even better than I imagined. The team of Emily, Caroline, and Carla was professional, responsive, helpful, and so fun to work with. They answered all our questions and helped us put together the wedding of our dreams. All three of these wonderful women were easy to work with and attentive the weekend of our wedding. They are a great team, and I am so grateful they were the ones helping us plan and execute our wedding.
On top of having a very accommodating and supportive events team, the Hyatt Highlands is stunning venue. I always envisioned getting married along the ocean in the Monterey/Carmel area. When we started looking, we were blown away by the venue and views at the Hyatt Carmel Highlands. We got married on the deck, surrounded by views of the Pacific Ocean and Big Sur. Our ceremony was gorgeous and the pictures are a beautiful keepsake of our wedding. Our reception was upstairs in the Oceanside Ballroom, again with breath taking views of the ocean. Our guests could not stop talking about the venue we chose and how beautiful it was. The food and beverage service was excellent as well!
My wedding was my favorite day ever, and we could not have picked a better venue with a better team than the Hyatt Carmel Highlands! Thank you for making our wedding a dream come true!Our wedding at the Hyatt Carmel Highlands was even better than I imagined. The team of Emily, Caroline, and Carla was professional, responsive, helpful, and so fun to work with. They answered all our questions and helped us put together the wedding of our dreams. All three of these wonderful women were easy to work with and attentive the weekend of our wedding. They are a great team, and I am so grateful they were the ones helping us plan and execute our wedding.
On top of having a very accommodating and supportive events team, the Hyatt Highlands is stunning venue. I always envisioned getting married along the ocean in the Monterey/Carmel area. When we started looking, we were blown away by the venue and views at the Hyatt Carmel Highlands. We got married on the deck, surrounded by views of the Pacific Ocean and Big Sur. Our ceremony was gorgeous and the pictures are a beautiful keepsake of our wedding. Our reception was upstairs in the Oceanside Ballroom, again with breath taking views of the ocean. Our guests could not stop talking about the venue we chose and how beautiful it was. The food and beverage service was excellent as well!
My wedding was my favorite day ever, and we could not have picked a better venue with a better team than the Hyatt Carmel Highlands! Thank you for making our wedding a dream come true!Hyatt Carmel Highlands's reply:
Georgi, it was such a pleasure working with you and Michael. I can't believe this was already a month ago! What a beautiful day and family you have! Please, come back for your endless anniversaries! XOXO
Caroline -
Quality of service
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Sarah Sent on 10/30/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
August Wedding
Loved this venue and especially the team of coordinators! Had the perfect day with all their help!!Loved this venue and especially the team of coordinators! Had the perfect day with all their help!!Hyatt Carmel Highlands's reply:
Thank you so much Sarah!
It was such a pleasure to host your wedding! Please, come back soon with your hubby!
XOXO,
Caroline -
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Xiaojing Sent on 08/19/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Perfect venue for a ocean view wedding
Let me start by saying how much I love the ocean view of Hyatt highlands inn.
I've always prefer an oceanside wedding, while beach wedding might get to messy with all the sands, it is perfect in Hyatt highland inn where the deck oversees the beautiful waves.
In addition to all that, the staffs there are super nice. All those ladies from this venue, Jessica, Lauren, Emily and Caroline are very responsive and helped us navigating through difference choices and very flexible when we have to make amendments to plans that was "finalized".
We could not have a better wedding in any place else :)Let me start by saying how much I love the ocean view of Hyatt highlands inn.
I've always prefer an oceanside wedding, while beach wedding might get to messy with all the sands, it is perfect in Hyatt highland inn where the deck oversees the beautiful waves.
In addition to all that, the staffs there are super nice. All those ladies from this venue, Jessica, Lauren, Emily and Caroline are very responsive and helped us navigating through difference choices and very flexible when we have to make amendments to plans that was "finalized".
We could not have a better wedding in any place else :)Hyatt Carmel Highlands's reply:
Xiaojing and Xinjie,
You were the BEST and so easy to work with. We love you forever and for always! Please come and visit again soon! -
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Markinaws Sent on 07/19/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing views, great team, wonderful wedding
My wife and I loved having our wedding here. The views are unbeatable and the surrounding area is filled with beauty. We wanted to have a wedding by the water and looked into multiple venues throughout our research. We are both very glad we chose this one because it not only had the best views, it was also reasonably priced compared to some of the other ocean front options. The gazebo deck and the ballroom provide great ways to enjoy the view so you never feel too far from the ocean throughout the entire event.
Besides the views, the food was excellent as well. There is a large variety of options to choose from and our guests only had good things to say about the food and hors d'oeuvres.
Lastly, Jessica and her team were a pleasure to work with. They were supportive and communicative throughout the entire process. I highly appreciate everyone's work and can safely say that it culminated in the event of a lifetime!My wife and I loved having our wedding here. The views are unbeatable and the surrounding area is filled with beauty. We wanted to have a wedding by the water and looked into multiple venues throughout our research. We are both very glad we chose this one because it not only had the best views, it was also reasonably priced compared to some of the other ocean front options. The gazebo deck and the ballroom provide great ways to enjoy the view so you never feel too far from the ocean throughout the entire event.
Besides the views, the food was excellent as well. There is a large variety of options to choose from and our guests only had good things to say about the food and hors d'oeuvres.
Lastly, Jessica and her team were a pleasure to work with. They were supportive and communicative throughout the entire process. I highly appreciate everyone's work and can safely say that it culminated in the event of a lifetime!Hyatt Carmel Highlands's reply:
I love this - thank you for the sweet words you two! We can't wait to see you back for you year anniversary!
Thank you,
Jessica Schmidt
Events & Catering Manager
Hyatt Carmel Highlands Inn
120 Highlands Drive, Carmel, CA. 93923 USA
Office: +1 (831) 622-5461
Work Mobile: +1 (831) 250-3011
Email: Jessica.Schmidt@VacationClub.com
www.hyattresidenceclub.com
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Lindsey Sent on 05/18/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Worth Every Penny
I am STILL trying to find the words that summarize just how special our wedding day was… blissful, effortless, perfect all come to mind. Aside from the setting itself being downright picturesque, Emily, Jessica and Lauren were BEYOND helpful in bringing my casual/classy vision to life. The girls went above and beyond to ensure that we had the most exceptional day of our lives. They truly exceeded all of our expectations. They were organized, prompt, attentive and had a way with setting your mind at ease, that even the most minor of details would be taken care of. I was skeptical in the beginning to spend the amount requested, but if I had to do it all over again (I wish I could relive that day to its entirety), I would absolutely, 10000 times over, without a single hesitation. This venue, the staff, the entire experience from start to finish was worth it’s weight in gold… and then some.I am STILL trying to find the words that summarize just how special our wedding day was… blissful, effortless, perfect all come to mind. Aside from the setting itself being downright picturesque, Emily, Jessica and Lauren were BEYOND helpful in bringing my casual/classy vision to life. The girls went above and beyond to ensure that we had the most exceptional day of our lives. They truly exceeded all of our expectations. They were organized, prompt, attentive and had a way with setting your mind at ease, that even the most minor of details would be taken care of. I was skeptical in the beginning to spend the amount requested, but if I had to do it all over again (I wish I could relive that day to its entirety), I would absolutely, 10000 times over, without a single hesitation. This venue, the staff, the entire experience from start to finish was worth it’s weight in gold… and then some.-
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+3 photos
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Quality of service
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Lyza Sent on 02/09/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Our elopement was everything we wished for
Despite living 5+ hours away, coordinating with Jessica, Emily, and Lauren was so easy as they communicated very well through email. We had a walkthrough via video call to view the location, and everything else was organized through email, even connecting us with a florist for our round arch. They were very professional and efficient, and were so helpful and responsive during our wedding day. The elopement package was customizable and we got everything we wanted for our small, simple wedding for a great price. Not to mention the view, which is EVERYTHING! Absolutely stunning. A dream come true!Despite living 5+ hours away, coordinating with Jessica, Emily, and Lauren was so easy as they communicated very well through email. We had a walkthrough via video call to view the location, and everything else was organized through email, even connecting us with a florist for our round arch. They were very professional and efficient, and were so helpful and responsive during our wedding day. The elopement package was customizable and we got everything we wanted for our small, simple wedding for a great price. Not to mention the view, which is EVERYTHING! Absolutely stunning. A dream come true!Hyatt Carmel Highlands's reply:
Hello Lyza,
We appreciate the sweet words and so happy to have been a part of your special day. Wishing you all the best!
xoxo,
Lauren
The Highlands Inn -
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Nancy Sent on 12/14/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Elopement in 2021!
I recently had my "elopement" wedding on December 2nd, 2021 and the events team (Jessica, Lauren, and Emily) were absolutely wonderful to work with. They made the booking process extremely easy and communication was consistent during the pandemic. The venue is beautiful and would definitely recommend visiting or booking a weekend at the hotel. We also booked all of our wedding vendors from their preferred vendor list, which we absolutely loved. This was definitely an experience that we will cherish for a long time.I recently had my "elopement" wedding on December 2nd, 2021 and the events team (Jessica, Lauren, and Emily) were absolutely wonderful to work with. They made the booking process extremely easy and communication was consistent during the pandemic. The venue is beautiful and would definitely recommend visiting or booking a weekend at the hotel. We also booked all of our wedding vendors from their preferred vendor list, which we absolutely loved. This was definitely an experience that we will cherish for a long time.-
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+3 photos
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Rebecca Sent on 11/15/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
You want this team on your wedding day
Yes, the views are amazing. Yes, your photos will be incredible. And for sure, your guests will ooooh and aaaah as they walk in.
BUT, you will spend (likely) months planning and working with your vendors before your wedding date. You work with your venue the most as you make decisions, and this team is quite simply incredible. Jessica, Emily and Lauren are responsive, professional and know the business. And they are FUN - we will miss working with them :)
I scouted so many venues before we selected the Highlands, and it was the clear choice due to the views and the team. They made it so much easier to plan a wedding, even during covid, because this team is ON IT. No question I asked was silly, they were clearly organized, we never wondered when they were going to respond to us (because they were that fast!) and they even shared ideas / stories from other weddings that helped me think thru our own wedding plans or gave me ideas.
We had several guests, including my mom, who expressed concerns over covid. Jess and her team listened to our worry as the hosts as we shared these concerns, made us feel heard, and did everything she could to make our guests feel comfortable and safe. As the wedding got closer, the forecast was looking very rainy - in fact, we (thankfully) narrowly missed a HUGE storm that rolled through the area. Leading up to our wedding day, Jess checked in frequently, and even shared videos of the sun beautifully shining there despite the forecast saying it was raining! She touched base with me the day before and even morning of, to discuss contingency plans. Thankfully we didn't need them - but I appreciated how prepared and flexible the team was and their communication style!
Jessica, Emily and Lauren think of everything, even things I did not prepare for. As one example, they handed me a brush when I walked in VERY wind blown from my first look photo sesh at the coast. They saved half of the polaroid film we brought for the reception, leaving half out for guests pre wedding & at happy hour (ensuring we had fun photos throughout the night, not just at the beginning). Minor details I wouldn't have thought of, but didn't even need to because they were on top of it! We didn't have one hiccup on our wedding day, and I know it's because we had this team supporting us and coordinating all vendors, guests and logistics in the background!
Additional pros: the food is delicious and the bartender makes great cocktails. This venue simply is the best and we would 100% book the same place. Our wedding was the best day of our lives and we know that hosting it here was a huge part of that.Yes, the views are amazing. Yes, your photos will be incredible. And for sure, your guests will ooooh and aaaah as they walk in.
BUT, you will spend (likely) months planning and working with your vendors before your wedding date. You work with your venue the most as you make decisions, and this team is quite simply incredible. Jessica, Emily and Lauren are responsive, professional and know the business. And they are FUN - we will miss working with them :)
I scouted so many venues before we selected the Highlands, and it was the clear choice due to the views and the team. They made it so much easier to plan a wedding, even during covid, because this team is ON IT. No question I asked was silly, they were clearly organized, we never wondered when they were going to respond to us (because they were that fast!) and they even shared ideas / stories from other weddings that helped me think thru our own wedding plans or gave me ideas.
We had several guests, including my mom, who expressed concerns over covid. Jess and her team listened to our worry as the hosts as we shared these concerns, made us feel heard, and did everything she could to make our guests feel comfortable and safe. As the wedding got closer, the forecast was looking very rainy - in fact, we (thankfully) narrowly missed a HUGE storm that rolled through the area. Leading up to our wedding day, Jess checked in frequently, and even shared videos of the sun beautifully shining there despite the forecast saying it was raining! She touched base with me the day before and even morning of, to discuss contingency plans. Thankfully we didn't need them - but I appreciated how prepared and flexible the team was and their communication style!
Jessica, Emily and Lauren think of everything, even things I did not prepare for. As one example, they handed me a brush when I walked in VERY wind blown from my first look photo sesh at the coast. They saved half of the polaroid film we brought for the reception, leaving half out for guests pre wedding & at happy hour (ensuring we had fun photos throughout the night, not just at the beginning). Minor details I wouldn't have thought of, but didn't even need to because they were on top of it! We didn't have one hiccup on our wedding day, and I know it's because we had this team supporting us and coordinating all vendors, guests and logistics in the background!
Additional pros: the food is delicious and the bartender makes great cocktails. This venue simply is the best and we would 100% book the same place. Our wedding was the best day of our lives and we know that hosting it here was a huge part of that.-
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+3 photos
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Quality of service
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Megan Sent on 10/17/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Our Perfect Day
My now husband and I loved having our wedding at the Hyatt Highlands! In terms of location, the Central Coast has always had a special place in our hearts. Carmel is absolutely gorgeous, even on an overcast or rare rainy day. The property speaks for itself. It is extremely well kept and is full of greens, flowers, and foliage. The staff at the Highlands were great! Everyone was professional yet friendly, organized, and respectful. The staff responded to calls/emails efficiently and addresed each one of our concerns. We planned our entire wedding during the height of the pandemic. Although this was stressful, the staff made it as seamless as possible and we felt like we were on a team each step of the way. Finally, there is a strong network where numerous local vendors are very familiar with the property which does make it much easier and practical to plan your wedding, even if you do not live in the Carmel area.
Our own wedding highlights
- we got tons of compliments on the food (which I feel is rare for many other weddings/venues)
- for florals, we stayed local and chose Florals by Reina and we couldn't have been happier!
- we chose DNA entertainment for sound/dancing/lighting and again, couldn't have been happier!
Some practical advice:
- invite your guests early as there are limited hotel options in Carmel for those having to travel
- if you have more than 70-80 guests, strongly consider hiring an additional wedding planner, especially if you do not have enough time or initiaive to nail down those nitty gritty details on your ownMy now husband and I loved having our wedding at the Hyatt Highlands! In terms of location, the Central Coast has always had a special place in our hearts. Carmel is absolutely gorgeous, even on an overcast or rare rainy day. The property speaks for itself. It is extremely well kept and is full of greens, flowers, and foliage. The staff at the Highlands were great! Everyone was professional yet friendly, organized, and respectful. The staff responded to calls/emails efficiently and addresed each one of our concerns. We planned our entire wedding during the height of the pandemic. Although this was stressful, the staff made it as seamless as possible and we felt like we were on a team each step of the way. Finally, there is a strong network where numerous local vendors are very familiar with the property which does make it much easier and practical to plan your wedding, even if you do not live in the Carmel area.
Our own wedding highlights
- we got tons of compliments on the food (which I feel is rare for many other weddings/venues)
- for florals, we stayed local and chose Florals by Reina and we couldn't have been happier!
- we chose DNA entertainment for sound/dancing/lighting and again, couldn't have been happier!
Some practical advice:
- invite your guests early as there are limited hotel options in Carmel for those having to travel
- if you have more than 70-80 guests, strongly consider hiring an additional wedding planner, especially if you do not have enough time or initiaive to nail down those nitty gritty details on your own -
Quality of service
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Ian H. Sent on 10/15/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
incredible
Hyatt Carmel Highlands was the PERFECT place for our wedding. the coordinators (Lauren, Emily, Jessica) were the absolute best. The always answered the phone or email asap whenever we had questions. They made our special day so simple. The venue is stunning. We did our reception in the wine room and it was gorgeous. The deck where the wedding was gorgeous. I couldn't think of a better location and staff to make our wedding day so great. Thank you!Hyatt Carmel Highlands was the PERFECT place for our wedding. the coordinators (Lauren, Emily, Jessica) were the absolute best. The always answered the phone or email asap whenever we had questions. They made our special day so simple. The venue is stunning. We did our reception in the wine room and it was gorgeous. The deck where the wedding was gorgeous. I couldn't think of a better location and staff to make our wedding day so great. Thank you! -
Quality of service
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Kristina Sent on 10/02/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Absolute Perfect Day
Working with the team from Hyatt Carmel Highlands was amazing from start to finish. When covid hit our wedding plans changed they were able to help us plan an amazing wedding. The venue itself is gorgeous but the wedding team went above and beyond to handle all the details from start to finish. We planned the wedding from 2 states away and the team was always super responsive in answering all of our many questions. They made sure everything ran smoothly the day off the wedding and we had an absolute perfect day!Working with the team from Hyatt Carmel Highlands was amazing from start to finish. When covid hit our wedding plans changed they were able to help us plan an amazing wedding. The venue itself is gorgeous but the wedding team went above and beyond to handle all the details from start to finish. We planned the wedding from 2 states away and the team was always super responsive in answering all of our many questions. They made sure everything ran smoothly the day off the wedding and we had an absolute perfect day! -
Quality of service
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Katrina Sent on 09/27/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Breathtaking venue
The Hyatt Carmel Highlands was the absolute perfect venue for what we wanted for our wedding ceremony. My husband and I wanted something intimate but also with a spectacular view which is exactly what we got.
First off, they connected us with Reina for flowers and she did an amazing job at making our set up beautiful but also simple and affordable. We also had hors d'oeuvres and a champagne toast which was perfect. The guests were raving about the steak!
On the actual day of our wedding, Lauren and Emily went above and beyond to make everything seamless. I am typically a control freak but these two gave me confidence and I was finally able to enjoy the day. To top it off, I had a polaroid guestbook and these two made sure to snap some shots and encouraged guests to sign the book. We now have these memories forever. I am so grateful to have had such an amazing team and we will remember this special day for a long time!The Hyatt Carmel Highlands was the absolute perfect venue for what we wanted for our wedding ceremony. My husband and I wanted something intimate but also with a spectacular view which is exactly what we got.
First off, they connected us with Reina for flowers and she did an amazing job at making our set up beautiful but also simple and affordable. We also had hors d'oeuvres and a champagne toast which was perfect. The guests were raving about the steak!
On the actual day of our wedding, Lauren and Emily went above and beyond to make everything seamless. I am typically a control freak but these two gave me confidence and I was finally able to enjoy the day. To top it off, I had a polaroid guestbook and these two made sure to snap some shots and encouraged guests to sign the book. We now have these memories forever. I am so grateful to have had such an amazing team and we will remember this special day for a long time!Hyatt Carmel Highlands's reply:
So happy for you both! Thank you for the thoughtful review and allowing us to be a part of your special day -
Quality of service
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Leanna Sent on 08/04/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Awesome Venue!!!
The Hyatt at Highlands Carmel was amazing! From the breathtaking views to the incredible wedding planners, our day was absolutely perfect. Jessica, Lauren, and Emily were there for us the entire way through the planning process. They were extremely helpful and there to answer all our questions. All three of them were so easy to work with and made our wedding day stress free. They are all very organized and paid attention to every detail on our special day. They saw our vision and brought it to life the day of the wedding. It was the most special day for us and we are so grateful we had our wedding there. I highly recommend this for your wedding ceremony and reception!The Hyatt at Highlands Carmel was amazing! From the breathtaking views to the incredible wedding planners, our day was absolutely perfect. Jessica, Lauren, and Emily were there for us the entire way through the planning process. They were extremely helpful and there to answer all our questions. All three of them were so easy to work with and made our wedding day stress free. They are all very organized and paid attention to every detail on our special day. They saw our vision and brought it to life the day of the wedding. It was the most special day for us and we are so grateful we had our wedding there. I highly recommend this for your wedding ceremony and reception!-
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+5 photos
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Quality of service
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Brianna Sent on 06/24/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing Experience!
After a long year of trying to figure out what to do with our wedding we had to reschedule, we decided to elope. When searching for locations we came across Highlands Inn.
From start to finish the staff at Highlands Inn were spectacular in helping us plan our elopement. They were very responsive and helped us coordinate everything and keep us on track the day of. I couldn’t have asked for a better staff or location to work with. Highly recommend!After a long year of trying to figure out what to do with our wedding we had to reschedule, we decided to elope. When searching for locations we came across Highlands Inn.
From start to finish the staff at Highlands Inn were spectacular in helping us plan our elopement. They were very responsive and helped us coordinate everything and keep us on track the day of. I couldn’t have asked for a better staff or location to work with. Highly recommend!Hyatt Carmel Highlands's reply:
Thank you for allowing us to be apart of your beautiful day! We wish the best for you two and hope to see you again soon for your one year anniversary!
Cheers,
Lauren Tuck
Sales and Events Assistant
Hyatt Carmel Highlands Inn
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Jennifer Sent on 04/27/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing Intimate Wedding!
I 100% recommend having your intimate wedding ceremony at Carmel Highlands. From my first phone call with their coordinators I was greeted with positivity and help navigating a small wedding during covid. They were incredibly responsive to all phone/email communication, planning with them was so stress free. Our wedding day was more than we imagined, the coordinators handled all the details from small to big (decorations, music, navigating our guests, and fluffing my dress!!). The bridal room was decorated with small details and we all felt taken care of while getting ready. Overall, it was the perfect wedding with 20 loved ones around us and the staff at Carmel highlands went above and beyond to make our day stress free.I 100% recommend having your intimate wedding ceremony at Carmel Highlands. From my first phone call with their coordinators I was greeted with positivity and help navigating a small wedding during covid. They were incredibly responsive to all phone/email communication, planning with them was so stress free. Our wedding day was more than we imagined, the coordinators handled all the details from small to big (decorations, music, navigating our guests, and fluffing my dress!!). The bridal room was decorated with small details and we all felt taken care of while getting ready. Overall, it was the perfect wedding with 20 loved ones around us and the staff at Carmel highlands went above and beyond to make our day stress free. -
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Ellen Sent on 03/30/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Perfect for a romantic elopement
My wife and I first reached out to the event's team to plan for a post-COVID wedding for our families and were only just toying with the idea of an elopement. When Jessica walked us through the space where the ceremony is held we were completely blown away and knew we had to have the big event there and decided on the call to go forward with the elopement. The space was perfectly positioned to see the beautiful coastline, and the event team was so incredibly helpful during the process. Weddings aren't supposed to be stress free, right? By some miracle, ours was and this team made it happen. Would highly recommend!!My wife and I first reached out to the event's team to plan for a post-COVID wedding for our families and were only just toying with the idea of an elopement. When Jessica walked us through the space where the ceremony is held we were completely blown away and knew we had to have the big event there and decided on the call to go forward with the elopement. The space was perfectly positioned to see the beautiful coastline, and the event team was so incredibly helpful during the process. Weddings aren't supposed to be stress free, right? By some miracle, ours was and this team made it happen. Would highly recommend!!Hyatt Carmel Highlands's reply:
Ellen,
Thank you for the sweet words and we loved being apart of yours & Meredith's special day! We can't wait to have you ladies back next year for your anniversary! xoxox
Thank you,
Jessica Schmidt
Events & Catering Manager
Hyatt Residence Club, Highlands Inn
T +1.831.622.5461 M +1.831.250.3011
120 Highlands Drive, Carmel, CA 93923
hyattresidenceclub.com
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Quality of service
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Qian Sent on 03/04/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Really exceptional experience
This is a delayed review, we had our wedding in early December 2020. The entire process from planning to the wedding day was smooth. The entire team, especially Jessica and Lauren, were very professional and friendly. They helped a lot to solve issues and arranged everything perfectly. Like everyone, we were very busy on the wedding day and did not have time to take care of everything (not even for ourselves); Jessica and Lauren were running around and made sure there was no problem.
I would definitely recommend this venue and the team.This is a delayed review, we had our wedding in early December 2020. The entire process from planning to the wedding day was smooth. The entire team, especially Jessica and Lauren, were very professional and friendly. They helped a lot to solve issues and arranged everything perfectly. Like everyone, we were very busy on the wedding day and did not have time to take care of everything (not even for ourselves); Jessica and Lauren were running around and made sure there was no problem.
I would definitely recommend this venue and the team.Hyatt Carmel Highlands's reply:
Hi Qian,
Thank you for the sweet words! We appreciate you including us in your special day! We hope to see you next December for you year anniversary!
Thank you,
Jessica Schmidt
Events & Catering Manager
Hyatt Residence Club, Highlands Inn
T +1.831.622.5461 M +1.831.250.3011
120 Highlands Drive, Carmel, CA 93923
hyattresidenceclub.com
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Quality of service
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Lisa Sent on 12/18/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The literal best
The property alone speaks for itself as a breathtaking venue. When I wasn't staring at my new husband, I was watching the waves crash off the nearby cliffs. As far as the wedding, Jessica Schmidt was a complete dream from day one. She was responsive to emails and made sure I knew what was going on the entire time. On the day of, she always knew what I needed before I did and she immediately jumped in to help, but was never overbearing. I had made paper flowers with wire stems and just handed her some flowers and wire cutters to make into a boutineer. Her look said that she had it handled and then she ran over and pinned it on the groom. She continued to make sure we had everything we needed during our stay at the hotel and I cannot wait to come back. I couldn't have asked for a better wedding and felt so relieved to be in such good hands. I can't recommend this beautiful dream come true enough.The property alone speaks for itself as a breathtaking venue. When I wasn't staring at my new husband, I was watching the waves crash off the nearby cliffs. As far as the wedding, Jessica Schmidt was a complete dream from day one. She was responsive to emails and made sure I knew what was going on the entire time. On the day of, she always knew what I needed before I did and she immediately jumped in to help, but was never overbearing. I had made paper flowers with wire stems and just handed her some flowers and wire cutters to make into a boutineer. Her look said that she had it handled and then she ran over and pinned it on the groom. She continued to make sure we had everything we needed during our stay at the hotel and I cannot wait to come back. I couldn't have asked for a better wedding and felt so relieved to be in such good hands. I can't recommend this beautiful dream come true enough.Hyatt Carmel Highlands's reply:
Hi Lisa,
You are the sweetest! It was my pleasure and I am beyond thrilled that I could be apart of your special day! See you in a year for your year anniversary!
Thank you,
Jessica Schmidt
Events & Catering Manager
Hyatt Residence Club, Highlands Inn
T +1.831.622.5461 M +1.831.250.3011
120 Highlands Drive, Carmel, CA 93923
hyattresidenceclub.com -
Quality of service
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