Hotel Indigo Los Angeles Downtown Reviews

We had our wedding reception at Hotel Indigo on 12/30/2023. It's a gorgeous property, most importantly we were so lucky to have Sari! She truly went above and beyond to make our reception special. She understands how important a wedding is to a bride and tried accommodate as much as she can. I had to call her at 9pm the night before our wedding day for last minutes rearrangement due to multiple guest canceled. She was able to calm me down and made everything run smoothly the next day like a magic.

Sari Rose, the senior catering manager for Hotel Indigo, has been phenomenal. It shows how much she cares for her clients and was very accommodating for our special event/day. Sari made sure that our wedding went smoothly as possible. Thank you for taking care of us while a lot of stressful events were happening at the same time (Hotel strikes, vacation, staff changes, etc).

Stephanie Tsui, executive meeting manager, and Melika Rivera, accounting specialist, have been in constant communication with us in regards to hotel room reservations and all related bills. Special shout out to Stephanie as she solved an incredible confusing issue during the wedding rehearsal regarding our guests room reservations under our name, it was late and she responded fairly quickly with our concerns.

To all the chefs that were involved (old and new), all our guests enjoyed the food that were served. We also enjoyed our food tasting to its fullest. Thank you all so much for feeding us.

Do I recommend Hotel Indigo as your wedding venue?
Absolutely. If you are looking for an indoor ceremony with a beautiful stairway for the bride to walk and to have the venue be able to hold a good amount of guests, this is the place for you. They have a great full course meal that they provide instead of having to rely on food vendors. Their locations for cocktail hour and reception event are fantastic as well. The wedding cake was also part of our package which was very convenient. Overall, we had a great experience and our time was memorable.

Through this review I want to thank all staff who helped us during the whole process and made my fiance’s (now wife) dream wedding come true. The venue itself is very elegant and modern. Although it is on the 3rd floor, it has an excellent view, and the interior is very nice and clean. Because it was already nice, we were able to save a bunch on flowers and other decorations. Another nice point of the venue was the Grand Staircase. Very nice and elegant which made our photographer’s job easier as well. So nice that some guests were taking selfies on the stairs before the ceremony. Also, the restroom, nice and clean. Something that cannot be left out.
About the food, it was so good that ALL our guests enjoyed it. Since it was a nice hotel, our expectations were high. At the day of tasting, we had some difficulties because all dishes were excellent. They mentioned that they can do dishes outside the menu, but it was not necessary because their food was more than good and the presentation was exquisite. People serving the food were very courteous and everything was on time. I sincerely thank the chef and the staff for the magnificent dishes.
Another important factor that made the wedding day great was the staff. EVERYBODY was extremely nice and accommodating from beginning to end. Professionals all the way. They know what they are doing and their responses were really fast. I know that this is only a review but I must thank Sari for making everything so easy. Even our wedding planner was mentioning that Sari is so professional that made her job easier so we could focus on other parts of the wedding. Once again, thank you for everything Sari, we truly appreciate your kindness and professionalism throughout the process
Now, something important, the price. Very simple, we got more than what we paid for.
As you can see, I am not good at reviews since I do not write a lot of them. But because of the venue and staff, we were able to have an incredible wedding and a one that all our guests were able to enjoy on a Friday night. If you want an elegant and modern place for your wedding with incredible food, we highly recommend Hotel Indigo. You will not be disappointed.

Amazing service, great attitude and very professional.

We had our wedding at Hotel Indigo on March 27th. We worked with Sari Rose and really enjoyed working with her. She was very professional, hard work and did her best to make our day so special. We was a pleasure to work with and we will definitely recommend the hotel to friends and family

New hotel with multiple room options for you to have your wedding in. We opted for the grand staircase for our ceremony and 18 floor (social lounge) for our reception. Wait staff the day of the wedding was great and attentive.
I’m giving this rating based solely on the catering manager Sari. She was very unorganized and always seemed to be in a rush when dealing with the biggest day of my life! She came off rude a lot of times via email as we could hardly ever get her on the phone. She asked me one too many times to make my own changes to documents by “crossing it out and filling it in” when I reminded her of what we previously discussed not being correct on what she had just sent over.
I guess my Husband and I booked the 18th floor when she was still able to book it at the minimum we signed our contract for and she did not hesitate to let us know each time we met with her that she doesn’t book it for this minimum anymore. We felt as if she tried to make us book more things for our wedding than we needed for the amount of guests we anticipated based on what she is currently booking for.
Overall, Very unpleasant to work with leading up to the wedding and now here after as well as we have received an additional bill due Sari not being thorough.

I really loved hotel indigo because of the stair case & that’s really the sole reason why I chose to have my wedding be held at hotel indigo. It’s beautiful.

Everything went smoothly for my husband and I initially, up until the day of the wedding. We had already agreed to have 90 adults meals in total. However, somehow, they billed us for 96 meals. Their banquet manager came up to my husband and I to sign an invoice during our wedding, which I found to be extremely rude (during our wedding, really??). Obviously, it was our wedding night so it was a bit dark in the room and we had a bit to drink.

We were busy tending to our guests so I just asked what I was signing for and he said for the venue and I signed it. I trusted him so I signed it. Later, Sari, the catering manager emailed me and told me my husband has signed for 96 meals- we were utterly confused until she showed us the invoice that I signed for the night of the wedding when I couldn’t see anything and the banquet manager told us I was just signing for the venue.

We had asked where and who did the extra 6 meals go to and they couldn’t tell us. They charged my husband’s card without his prior approval and now we are stuck with a dispute with our credit card company. I’m very disappointed as this was suppose to be one of the happiest moments of our lives. Sad & disappointed. I wouldn’t recommend Hotel Indigo to even my enemies.