Hotel El Convento Reviews

Name: Hotel El Convento
Address: 100 Cristo Street, San Juan, PR, 00901
Telephone: 7877239036
Price range: $27k - $34k (For 100 Guests)
Rating: 4.8

Hotel El Convento

San Juan, PR

4.8 out of 5 rating, 170 Reviews

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4.8 out of 5 rating

4.8 out of 5 rating

170 Reviews

96% recommend it

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Quality of service
4.9 out of 5 rating
Average response time
4.6 out of 5 rating
Professionalism
4.9 out of 5 rating
Value
4.8 out of 5 rating
Flexibility
4.9 out of 5 rating

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Lauren J. Sent on 03/09/2024

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The Best Wedding Day!

We just got married at Hotel El Convento on March 2, 2024 and have nothing but amazing things to say! We first toured the venue in November 2023. From that first meeting, we knew it was the venue for us. Nelia spent over two hours with us in that first meeting. The care, attention, and consideration she showed to us in that first meeting never wavered over the next year and a half leading up to our wedding. She consistently was available to us to answer questions, answer emails, and get us any information she needed. She was flexible to work with, professional, kind, and compassionate. She truly went above and beyond to ensure we felt at ease every step of the way. Come our wedding day, this level of service went beyond just Nelia. All of the staff, servers, bartenders, bellhops, front desk attendants - literally everyone and anyone at Hotel El Convento - were amazing. From helping us deliver our welcome bags to guests to ensuring our guests were settled in their rooms to keeping the party going on our wedding night, they all demonstrated what five star service is. We are already planning to return to Hotel El Convento to celebrate our one year anniversary and soak it all in yet again! That should be a testament to how much we cherished Nelia and her whole team throughout not only the planning process but also our wedding weekend.

We just got married at Hotel El Convento on March 2, 2024 and have nothing but amazing things to say! We first toured the venue in November 2023. From that first meeting, we knew it was the venue for us. Nelia spent over two hours with us in that first meeting. The care, attention, and consideration she showed to us in that first meeting never wavered over the next year and a half leading up to our wedding. She consistently was available to us to answer questions, answer emails, and get us any information she needed. She was flexible to work with, professional, kind, and compassionate. She truly went above and beyond to ensure we felt at ease every step of the way. Come our wedding day, this level of service went beyond just Nelia. All of the staff, servers, bartenders, bellhops, front desk attendants - literally everyone and anyone at Hotel El Convento - were amazing. From helping us deliver our welcome bags to guests to ensuring our guests were settled in their rooms to keeping the party going on our wedding night, they all demonstrated what five star service is. We are already planning to return to Hotel El Convento to celebrate our one year anniversary and soak it all in yet again! That should be a testament to how much we cherished Nelia and her whole team throughout not only the planning process but also our wedding weekend.
Nadya H. Sent on 07/09/2024

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An Unforgettable Stay at Hotel El Convento

Hotel El Convento in Old San Juan, Puerto Rico, is the epitome of romance and elegance. From the moment we arrived, we were greeted with professionalism and warmth by each member of the hotel staff, who went above and beyond to make our special stay exceptional! My husband and I checked into the junior suite for two days and then the hotel helped us move over to the bridal suite (MY FAVORITE - I love the checkered floor) the Friday before our wedding day so we could be comfortable to get ready to walk down the aisle on Saturday!

We are incredibly grateful to Hotel El Convento's Catering Manager, Nelia T. Sánchez Ramos and her dedicated team for their unwavering support and accommodations throughout our wedding planning process. Their close attention to detail and commitment to our vision ensured that every aspect of our special day was flawless.

The wedding rehearsal dinner held in Salon Martorell was nothing short of spectacular. The tapas-style dinner was not only unique but also exquisitely delicious, offering a variety of Puerto Rican flavors that delighted all of our guests. The ambiance of the salon, combined with the exceptional service, made the evening truly memorable.

Our romantic, tropical dream wedding was brought to life with the help of the GORGEOUS venue, Salon Campeche, and all of the incredible members of the catering team. From the beautiful setting to the impeccable service, every moment was filled with joy and love. My husband and I extend our heartfelt gratitude to each and every person who played a part in making our wedding day an unforgettable experience.

Thank you, Hotel El Convento, for making our greatest wedding dreams come true. We will cherish these memories forever!

Hotel El Convento in Old San Juan, Puerto Rico, is the epitome of romance and elegance. From the moment we arrived, we were greeted with professionalism and warmth by each member of the hotel staff, who went above and beyond to make our special stay exceptional! My husband and I checked into the junior suite for two days and then the hotel helped us move over to the bridal suite (MY FAVORITE - I love the checkered floor) the Friday before our wedding day so we could be comfortable to get ready to walk down the aisle on Saturday!

We are incredibly grateful to Hotel El Convento's Catering Manager, Nelia T. Sánchez Ramos and her dedicated team for their unwavering support and accommodations throughout our wedding planning process. Their close attention to detail and commitment to our vision ensured that every aspect of our special day was flawless.

The wedding rehearsal dinner held in Salon Martorell was nothing short of spectacular. The tapas-style dinner was not only unique but also exquisitely delicious, offering a variety of Puerto Rican flavors that delighted all of our guests. The ambiance of the salon, combined with the exceptional service, made the evening truly memorable.

Our romantic, tropical dream wedding was brought to life with the help of the GORGEOUS venue, Salon Campeche, and all of the incredible members of the catering team. From the beautiful setting to the impeccable service, every moment was filled with joy and love. My husband and I extend our heartfelt gratitude to each and every person who played a part in making our wedding day an unforgettable experience.

Thank you, Hotel El Convento, for making our greatest wedding dreams come true. We will cherish these memories forever!
- +18 photos
Consuelo R. Sent on 09/18/2024

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Top notch hotel

Excellent customer service, hosting, and such an elegant place for our wedding reception. Food was AMAZING. Thank you Hotel el Convento for hosting the wedding of our dreams!

Excellent customer service, hosting, and such an elegant place for our wedding reception. Food was AMAZING. Thank you Hotel el Convento for hosting the wedding of our dreams!

Edwin M. Sent on 07/09/2024

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Excellent Venue and Professional team

All the 5 star reviews given by everyone, including myself are well deserved. This review is from a males perspective. I was responsible for arranging my Sons Rehearsal dinner. I chose El Convento for their stunning pictures, excellent reviews, and location (in Old San Juan). Let me say, it was the best decision that I made pertaining to his wedding. I started by contacting their Catering Manager Nelia T. Sanchez Ramos. She was absolutely perfect in every sense of the word. She gave me guidance, ideas, and advice. She was accommodating, doing everything she can to make this day special and without any headaches. She is a true professional. Her advice on hosting the cocktail hour in their beautiful Courtyard and then hosting the dinner in their famous and beautiful room "Salon Campeche" was on point (I say famous because every time I mentioned the Salon Campeche, everyone knew about it and raved about it). The Courtyard is spectacular, the ideal place to greet your guest with Sangria and drinks, plenty of lounge furniture to sit around and to stand if you like. Since, is it Puerto Rico in July, it was hot and humid, so then having the dinner time moved to the Salon Campeche, where it was air conditioned was, as Nelia said "having the best of both worlds" and she was absolutely correct. Two days before my event, she passed me to Gabriela Cortes Garriga (The Event Manager), who was responsible for coordinating with me to make sure every single detail was want I wanted and needed. Gabriela was another true professional. She was super efficient, responsive, and extremely helpful. Gabriela was assisted by a gentleman named Jesus. Again, another professional, helpful and great person. Let me just say at this time that the whole staff was fantastic, accommodating, efficient, attentive and provided exceptional service. The food was absolutely fantastic (and that came from a few foodies that we had in our group), we order the traditional Puerto Rican food and it was better than the restaurants we went to while in San Juan. Our guest, of 75 people, kept commenting and talking about the food and place, days after the event. So, to finish up, stunning venue all around, spectacular court yard, Beautiful room, great and sincere people, exceptional staff and Managers. I want to honestly say that it was sad when the event ended because they truly made me feel special and they made the whole event special to me, my family, my friends, and my Son & Fiancé. From the bottom of my heart, thank you all at the Convento for the Love.
Edwin Mojica

All the 5 star reviews given by everyone, including myself are well deserved. This review is from a males perspective. I was responsible for arranging my Sons Rehearsal dinner. I chose El Convento for their stunning pictures, excellent reviews, and location (in Old San Juan). Let me say, it was the best decision that I made pertaining to his wedding. I started by contacting their Catering Manager Nelia T. Sanchez Ramos. She was absolutely perfect in every sense of the word. She gave me guidance, ideas, and advice. She was accommodating, doing everything she can to make this day special and without any headaches. She is a true professional. Her advice on hosting the cocktail hour in their beautiful Courtyard and then hosting the dinner in their famous and beautiful room "Salon Campeche" was on point (I say famous because every time I mentioned the Salon Campeche, everyone knew about it and raved about it). The Courtyard is spectacular, the ideal place to greet your guest with Sangria and drinks, plenty of lounge furniture to sit around and to stand if you like. Since, is it Puerto Rico in July, it was hot and humid, so then having the dinner time moved to the Salon Campeche, where it was air conditioned was, as Nelia said "having the best of both worlds" and she was absolutely correct. Two days before my event, she passed me to Gabriela Cortes Garriga (The Event Manager), who was responsible for coordinating with me to make sure every single detail was want I wanted and needed. Gabriela was another true professional. She was super efficient, responsive, and extremely helpful. Gabriela was assisted by a gentleman named Jesus. Again, another professional, helpful and great person. Let me just say at this time that the whole staff was fantastic, accommodating, efficient, attentive and provided exceptional service. The food was absolutely fantastic (and that came from a few foodies that we had in our group), we order the traditional Puerto Rican food and it was better than the restaurants we went to while in San Juan. Our guest, of 75 people, kept commenting and talking about the food and place, days after the event. So, to finish up, stunning venue all around, spectacular court yard, Beautiful room, great and sincere people, exceptional staff and Managers. I want to honestly say that it was sad when the event ended because they truly made me feel special and they made the whole event special to me, my family, my friends, and my Son & Fiancé. From the bottom of my heart, thank you all at the Convento for the Love.
Edwin Mojica

Hotel El Convento's reply:

Saludos Edwin,
You words are above and beyond. We are truly honored by them as this is always our goal and we are thrilled that not only yourself but that the whole group had an amazing time. We will always remain at your service and we hope to celebrate once again in the future.
Hugs,

Nelia T. Sanchez and the Catering, Banquets Team
Catering Manager
Darlene C. Sent on 07/24/2024

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Amazing wedding

Every detail of my daughters wedding was perfect . Everyone at the hotel made our experience my daughters dream . My guests were in awe of everything . If you are looking for a fairytale wedding look no further . Nelia and her team were wonderful . The food was delicious. Thank you Hotel Convento for everything .

Every detail of my daughters wedding was perfect . Everyone at the hotel made our experience my daughters dream . My guests were in awe of everything . If you are looking for a fairytale wedding look no further . Nelia and her team were wonderful . The food was delicious. Thank you Hotel Convento for everything .
- +3 photos
Saritza R. Sent on 06/09/2024

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A Wedding to Remember at Hotel El Convento - Unrivaled Service and Meticulous Execution

Our wedding at Hotel El Convento exceeded all our expectations, thanks to the exceptional service and impeccable work provided by Nelia Sanchez, Fabiola Cruz, and the entire team at the hotel. From the initial quote to the day of our wedding, Nelia's dedication, patience, and good-natured humor made the entire process stress-free and enjoyable. Fabiola's seamless integration and attention to detail ensured that every aspect of our special day was flawlessly executed. The stunning venue, beautifully appointed rooms, and warm, accommodating staff created the perfect atmosphere for our unforgettable celebration, making us feel truly valued and pampered throughout our stay. We cannot recommend Hotel El Convento and their incredible wedding planning team highly enough – they truly went above and beyond to make our wedding day an unparalleled triumph.

Our wedding at Hotel El Convento exceeded all our expectations, thanks to the exceptional service and impeccable work provided by Nelia Sanchez, Fabiola Cruz, and the entire team at the hotel. From the initial quote to the day of our wedding, Nelia's dedication, patience, and good-natured humor made the entire process stress-free and enjoyable. Fabiola's seamless integration and attention to detail ensured that every aspect of our special day was flawlessly executed. The stunning venue, beautifully appointed rooms, and warm, accommodating staff created the perfect atmosphere for our unforgettable celebration, making us feel truly valued and pampered throughout our stay. We cannot recommend Hotel El Convento and their incredible wedding planning team highly enough – they truly went above and beyond to make our wedding day an unparalleled triumph.

Hotel El Convento's reply:

Hi Sari & Hans!
Thank you for sharing those amazing words, and for trusting your most important day to us. We are thrilled that you and your guests had an incredible evening. We are beyond grateful to be part of such an amazing celebration.
Congratulations,

Fabiola Cruz Soler
Director of Catering
Katie Sent on 06/05/2024

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Best space for a rehearsal dinner

I had my rehearsal dinner at Hotel El Convento. From the start, Nelia, the catering manager, could not have been more helpful. She emailed back and forth with myself and my husband repeatedly and was so kind. The first hour of this event was outside in a gorgeous courtyard with appetizers, sangria and an open mojito bar. The following two hours was a tapas style dinner inside a gorgeous hand painted room. It was an open mojito bar the entire time. My friends and family kept commenting on how beautiful the space was and how delicious the food was. We got to play our own music and it was a blast. The bartender put up with all my crazy friends with a smile on his face. Again, Nelia, couldn't not have been more efficient, responsive and kind. Hotel El Convento is blessed to have her on their team. 10/10 recommend

I had my rehearsal dinner at Hotel El Convento. From the start, Nelia, the catering manager, could not have been more helpful. She emailed back and forth with myself and my husband repeatedly and was so kind. The first hour of this event was outside in a gorgeous courtyard with appetizers, sangria and an open mojito bar. The following two hours was a tapas style dinner inside a gorgeous hand painted room. It was an open mojito bar the entire time. My friends and family kept commenting on how beautiful the space was and how delicious the food was. We got to play our own music and it was a blast. The bartender put up with all my crazy friends with a smile on his face. Again, Nelia, couldn't not have been more efficient, responsive and kind. Hotel El Convento is blessed to have her on their team. 10/10 recommend
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Vanessa Sent on 05/30/2024

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Amazing hotel

The location is not only beautiful the hotel staff is everything you would want and expect. I look forward to going back on our 1 year anniversary to celebrate.

The location is not only beautiful the hotel staff is everything you would want and expect. I look forward to going back on our 1 year anniversary to celebrate.
Renee F. Sent on 05/05/2024

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DREAM wedding venue!

El Convento made our wedding dreams come true!!! It is such a beautiful place, with great food and even better service. The team is just incredible: Nelia is an absolute gem and was SO responsive, helpful, and kind! Fabiola was a gem as well, along with the entire team.

HIGHLY recommend this venue!

El Convento made our wedding dreams come true!!! It is such a beautiful place, with great food and even better service. The team is just incredible: Nelia is an absolute gem and was SO responsive, helpful, and kind! Fabiola was a gem as well, along with the entire team.

HIGHLY recommend this venue!

Hotel El Convento's reply:

Saludos Reneé!
Thank you for sharing those amazing words, and for trusting your most important day to us. It was an absolute pleasure to share with you and your loved ones such amazing evening,

Congratulations,

Fabiola Cruz Soler
Director of Catering
Mikebrett M. Sent on 04/25/2024

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The best day of our lives

We got married at hotel el convento on 4/19 and it was quite literally the best day of our lives. Because we were planning a destination wedding, it was really important that we created a memorable experience for our guests who were traveling to celebrate us throughout the entire weekend… and what a memorable experience they received! Our guests have not stopped talking about the wedding weekend and the incredible experience they had at beautiful hotel el Convento.

From the impeccable food, exquisite hotel grounds, breathtaking reception space, and exceptional customer service, our wedding was nothing short of absolute perfection. Planning our destination wedding was also such a breeze with the assistance of the catering manager, Nelia, who is more like a fairy godmother and angel sent from heaven. She is truly incredible at her job and made the planning process so easy with her kindness and responsiveness. We thank Nelia and the entire staff at Hotel El Convento for their warm welcome and hospitality as we called the hotel home for 9 full days. Our guests had nothing but glowing reviews of the customer service and staff as well and could not stop talking about the food!

We look forward to celebrating our anniversaries back at hotel el Convento for years to come 🤍

All our love,
The Maguires

We got married at hotel el convento on 4/19 and it was quite literally the best day of our lives. Because we were planning a destination wedding, it was really important that we created a memorable experience for our guests who were traveling to celebrate us throughout the entire weekend… and what a memorable experience they received! Our guests have not stopped talking about the wedding weekend and the incredible experience they had at beautiful hotel el Convento.

From the impeccable food, exquisite hotel grounds, breathtaking reception space, and exceptional customer service, our wedding was nothing short of absolute perfection. Planning our destination wedding was also such a breeze with the assistance of the catering manager, Nelia, who is more like a fairy godmother and angel sent from heaven. She is truly incredible at her job and made the planning process so easy with her kindness and responsiveness. We thank Nelia and the entire staff at Hotel El Convento for their warm welcome and hospitality as we called the hotel home for 9 full days. Our guests had nothing but glowing reviews of the customer service and staff as well and could not stop talking about the food!

We look forward to celebrating our anniversaries back at hotel el Convento for years to come 🤍

All our love,
The Maguires
- +10 photos
Amelia V. Sent on 12/08/2023

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Amazing venue, food, and service!

If you are getting married at Hotel El Convento and get paired with Nelia as your catering manager, you are truly in luck! Nelia is a true professional. She was quick to respond and always provided lots of helpful information. She was one of our favorite people throughout the wedding planning process!
The actual venue itself is gorgeous inside and out. It gives off a very old world timeless charm but can be decorated with any vibe. We had around 115 people which was perfect.
The food is out of this world! We had so many compliments from guests about all the food they enjoyed. They also set aside some appetizers for my husband and I to eat and served dinner to us first which we very much appreciated!

If you are getting married at Hotel El Convento and get paired with Nelia as your catering manager, you are truly in luck! Nelia is a true professional. She was quick to respond and always provided lots of helpful information. She was one of our favorite people throughout the wedding planning process!
The actual venue itself is gorgeous inside and out. It gives off a very old world timeless charm but can be decorated with any vibe. We had around 115 people which was perfect.
The food is out of this world! We had so many compliments from guests about all the food they enjoyed. They also set aside some appetizers for my husband and I to eat and served dinner to us first which we very much appreciated!
Victoria P. Sent on 11/08/2023

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The most incredible experience

I cannot even believe the incredible experience we had getting married at Hotel El Convento. Everything was just absolutely perfect.

Starting off with the ease of planning everything (even while living in Massachusetts). Nelia was so organized and easy to communicate with. Nothing was ever hidden or a surprise when it came to costs. And she really took the time to help us with each and every step. From planning out food, all of the hundreds of questions I had, vendor recommendations, and making everything fit together, she was amazing to work with.

The venue itself is just unbelievable. The architecture, the paintings, the cleanliness, the antique elegance. It was a dream to get married in such an amazing historic place. And so many beautiful places to take pictures (even if it rains like it did for us, there is no shortage of beautiful spaces for pictures!).
The staff was also so wonderful. From the moment we got to the hotel, everyone was friendly and accommodating. Especially the employees who worked our wedding. Yvette in particular was such a sweet woman. We actually met her at the tasting and requested for her to also work closely with us at our wedding because we just loved her so much!
And then the food- oh my gosh the food. I will probably never taste anything as good as the food here ever again in my life. Everything was perfect. And what an amazing selection to choose from!! I also love that they offer late night snacks!!! This was a HUGE hit for our guests.
Our guests were blown away by everything. People could not stop talking about the service, the beauty of the venue, and the food.

And back to Nelia- she is the heart of all of this. She truly loves what she does- it’s so obvious that she has a real passion for her work and the people she works with. She is kind and caring, has such an excitement for the couples getting married, and also is incredibly organized. She doesn’t miss any details and she ensures that everything is flowing smoothly. From the set up, to the flow of food being served, to the final touches with late night snacks- everything was perfect. I could seriously go on and on!

If you are thinking about booking a wedding here- do it!!!! You will not regret it!

I cannot even believe the incredible experience we had getting married at Hotel El Convento. Everything was just absolutely perfect.

Starting off with the ease of planning everything (even while living in Massachusetts). Nelia was so organized and easy to communicate with. Nothing was ever hidden or a surprise when it came to costs. And she really took the time to help us with each and every step. From planning out food, all of the hundreds of questions I had, vendor recommendations, and making everything fit together, she was amazing to work with.

The venue itself is just unbelievable. The architecture, the paintings, the cleanliness, the antique elegance. It was a dream to get married in such an amazing historic place. And so many beautiful places to take pictures (even if it rains like it did for us, there is no shortage of beautiful spaces for pictures!).
The staff was also so wonderful. From the moment we got to the hotel, everyone was friendly and accommodating. Especially the employees who worked our wedding. Yvette in particular was such a sweet woman. We actually met her at the tasting and requested for her to also work closely with us at our wedding because we just loved her so much!
And then the food- oh my gosh the food. I will probably never taste anything as good as the food here ever again in my life. Everything was perfect. And what an amazing selection to choose from!! I also love that they offer late night snacks!!! This was a HUGE hit for our guests.
Our guests were blown away by everything. People could not stop talking about the service, the beauty of the venue, and the food.

And back to Nelia- she is the heart of all of this. She truly loves what she does- it’s so obvious that she has a real passion for her work and the people she works with. She is kind and caring, has such an excitement for the couples getting married, and also is incredibly organized. She doesn’t miss any details and she ensures that everything is flowing smoothly. From the set up, to the flow of food being served, to the final touches with late night snacks- everything was perfect. I could seriously go on and on!

If you are thinking about booking a wedding here- do it!!!! You will not regret it!
- +5 photos
Peter C. Sent on 10/31/2023

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Welcome Reception for sons wedding

We hosted a welcome reception for out of town guests at Palacio Provincial the night before our sons wedding. From planning through the event the staff could not have been more helpful and professional. Even with a last minute location change due to inclement weather they handled it seamlessly. This was the most professional and efficient event I have ever seen.

Most importantly they worked with us to ensure that our event would be distinct from our son's wedding at El Convento the following day. They truly make the entire weekend a great experience for everyone.

pfor guests attending our sons wedding

We hosted a welcome reception for out of town guests at Palacio Provincial the night before our sons wedding. From planning through the event the staff could not have been more helpful and professional. Even with a last minute location change due to inclement weather they handled it seamlessly. This was the most professional and efficient event I have ever seen.

Most importantly they worked with us to ensure that our event would be distinct from our son's wedding at El Convento the following day. They truly make the entire weekend a great experience for everyone.

pfor guests attending our sons wedding

Hotel El Convento's reply:

Saludos Pete,
It was an absolute pleasure to have the opportunity to celebrate with all of you during your son's wedding weekend. Thanks a lot for those amazing weeks and we will always remain at your service.
Cordially,

Nelia T. Sanchez Ramos
Catering Manager
Natalia A. Sent on 10/25/2023

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The best venue

We had the wedding of our dreams at Hotel El Convento. We also had our rehearsal dinner and post wedding brunch here. Our guests (most of which traveled from the US) immediately fell in love with the beauty of the hotel and were able to explore Old San Juan. In the year of planning, Nelia was my point of contact and she was incredible. She was extremely responsive, kind, and professional. She answered all my questions in detail and helped me craft the menus for the multiple events. Our guests absolutely loved the food throughout our wedding weekend—it was phenomenal. The entire staff at the hotel was excellent. All of our guests had an amazing experience. The hotel is extremely experienced with events and weddings and the flow of all our events was impeccable. There’s not a single thing I would change! Don’t think twice about making this your wedding venue—it has all the beauty, charisma, and excellent team/service for your dream wedding!!!

We had the wedding of our dreams at Hotel El Convento. We also had our rehearsal dinner and post wedding brunch here. Our guests (most of which traveled from the US) immediately fell in love with the beauty of the hotel and were able to explore Old San Juan. In the year of planning, Nelia was my point of contact and she was incredible. She was extremely responsive, kind, and professional. She answered all my questions in detail and helped me craft the menus for the multiple events. Our guests absolutely loved the food throughout our wedding weekend—it was phenomenal. The entire staff at the hotel was excellent. All of our guests had an amazing experience. The hotel is extremely experienced with events and weddings and the flow of all our events was impeccable. There’s not a single thing I would change! Don’t think twice about making this your wedding venue—it has all the beauty, charisma, and excellent team/service for your dream wedding!!!
- +3 photos
Herminia P. Sent on 09/30/2023

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Classy and profesional

Such a beautiful hotel. The food was amazing and the service was awesome. Our ceremony got moved indoor due to weather and Maria made the transition seamless.

Such a beautiful hotel. The food was amazing and the service was awesome. Our ceremony got moved indoor due to weather and Maria made the transition seamless.
Gabriella F. Sent on 02/22/2024

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Amazing Venue, amazing food and great staff!

From the minute we selected Hotel el Convento as our wedding venue we knew it was going to be magical, with its historical details and old world charm we felt immediately connected. Nelia was amazing every step of the way helping us select our menu and referred us to our amazing wedding planner Karisha Marie. Our guest are still talking about all aspects of our wedding but most importante the food which was amazing! highly recommend

From the minute we selected Hotel el Convento as our wedding venue we knew it was going to be magical, with its historical details and old world charm we felt immediately connected. Nelia was amazing every step of the way helping us select our menu and referred us to our amazing wedding planner Karisha Marie. Our guest are still talking about all aspects of our wedding but most importante the food which was amazing! highly recommend
Lina P. Sent on 08/23/2023

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Excellent Venue and Service

Hotel El Convento was the perfect venue for our wedding, besides being a beautiful historic place in Old San Juan, the food was amazing, we received a lot of good comments about the meal and appetizers and the service was just top notch. Can´t thank enough Nelia and all the team for hosting our wedding, our guests from Colombia, México, USA, Puerto Rico, and making this experience exceptional.

Hotel El Convento was the perfect venue for our wedding, besides being a beautiful historic place in Old San Juan, the food was amazing, we received a lot of good comments about the meal and appetizers and the service was just top notch. Can´t thank enough Nelia and all the team for hosting our wedding, our guests from Colombia, México, USA, Puerto Rico, and making this experience exceptional.
Hotel El Convento's reply:

Saludos Lina,
It was truly a pleasure to receive both of you and your guests at our property and we are thrilled that you all enjoyed this wonderful event. You will always be welcomed and we wish you both the very best!
sending hugs,

Nelia T. Sanchez Ramos
Catering Manager
Ibia C. Sent on 07/09/2023

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Venue and hotel

This was the best venue we could've chosen. Everything was perfect. The entire staff, from the front desk to the wait staff, were very attentive to detail. Our entire group had a great time. Our guests keep telling us that this was the best wedding food they ever had!

This was the best venue we could've chosen. Everything was perfect. The entire staff, from the front desk to the wait staff, were very attentive to detail. Our entire group had a great time. Our guests keep telling us that this was the best wedding food they ever had!

Hotel El Convento's reply:

Hi Ibia,
It was an absolute pleasure to be part of your special day and we couldn't be happier that everything turned out amazing!
Hugs,

Nelia T. Sanchez Ramos
Catering Manager
Remy R. Sent on 06/30/2023

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Perfect Destination

The team at El Convento (Nelia, Maria, Fabiola) are a group of absolute professionals. We felt informed, assured, and excited every step of the way. All of our guests could not stop raving about the quality of the venue, food, and staff.

Maria and Nelia gave us an amazing welcome and tour, Fabiola checked in throughout the night, we did not have to do anything but enjoy our day!
Every.single.detail. Was covered. My bride and I had a personal server making sure we were getting food/drinks during photo shoots and all the wedding madness.

PLEASE review their list of recommended vendors. They have established relationships with the best vendors on the island, which resulted in everything going perfectly!

Cannot recommend enough. Some photos can be seen on my IG: @remytherockstar, or if you are like us you will get real excited following @oldsanjuanweddings

The team at El Convento (Nelia, Maria, Fabiola) are a group of absolute professionals. We felt informed, assured, and excited every step of the way. All of our guests could not stop raving about the quality of the venue, food, and staff.

Maria and Nelia gave us an amazing welcome and tour, Fabiola checked in throughout the night, we did not have to do anything but enjoy our day!
Every.single.detail. Was covered. My bride and I had a personal server making sure we were getting food/drinks during photo shoots and all the wedding madness.

PLEASE review their list of recommended vendors. They have established relationships with the best vendors on the island, which resulted in everything going perfectly!

Cannot recommend enough. Some photos can be seen on my IG: @remytherockstar, or if you are like us you will get real excited following @oldsanjuanweddings
Remy R. Sent on 06/30/2023

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Perfect Destination

The team at El Convento (Nelia, Maria, Fabiola) are a group of absolute professionals. We felt informed, assured, and excited every step of the way. All of our guests could not stop raving about the quality of the venue, food, and staff.

Maria and Nelia gave us an amazing welcome and tour, Fabiola checked in throughout the night, we did not have to do anything but enjoy our day!
Every.single.detail. Was covered. My bride and I had a personal server making sure we were getting food/drinks during photo shoots and all the wedding madness.

PLEASE review their list of recommended vendors. They have established relationships with the best vendors on the island, which resulted in everything going perfectly!

Cannot recommend enough. Some photos can be seen on my IG: @remytherockstar, or if you are like us you will get real excited following @oldsanjuanweddings

The team at El Convento (Nelia, Maria, Fabiola) are a group of absolute professionals. We felt informed, assured, and excited every step of the way. All of our guests could not stop raving about the quality of the venue, food, and staff.

Maria and Nelia gave us an amazing welcome and tour, Fabiola checked in throughout the night, we did not have to do anything but enjoy our day!
Every.single.detail. Was covered. My bride and I had a personal server making sure we were getting food/drinks during photo shoots and all the wedding madness.

PLEASE review their list of recommended vendors. They have established relationships with the best vendors on the island, which resulted in everything going perfectly!

Cannot recommend enough. Some photos can be seen on my IG: @remytherockstar, or if you are like us you will get real excited following @oldsanjuanweddings

Hotel El Convento's reply:

Hi Remy!
Thank you for sharing those amazing words, and for trusting your most important day to us. We are thrilled that you and your guests had an incredible evening. We are beyond grateful to be part of such an amazing celebration.
Congratulations,

Fabiola Cruz Soler
Director of Catering
Christina L. Sent on 07/05/2023

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Gorgeous and Perfect Wedding

I couldn’t recommend Hotel El Convento more. It was a beautiful and perfect wedding. Nelia was a huge help and always responsive. Food and drinks were fantatic!

I couldn’t recommend Hotel El Convento more. It was a beautiful and perfect wedding. Nelia was a huge help and always responsive. Food and drinks were fantatic!
Kimberly M. Sent on 08/09/2023

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Wedding of our DREAMS

We had our March 2023 wedding at Hotel el Convento and it was literally the wedding of our dreams!!!! Our guests are still talking about our wedding 5 months later and how it was the most amazing wedding they attended. Hotel el Convento was exactly what we had envisioned and then some. NELIA is literally a gem of a human. She made the whole experience smooth and easy. I am not an easy person to please (I am a Wedding Planner myself) so having a strong background in this field, I knew exactly what I wanted and NELIA made it all happen. The food was phenomenal from cocktail hour to the main course to our late night snacks everyone was stuffed, the drinks were delicious and I am constantly craving one of the Passion Ginger Mojitos. The venue is beyond gorgeous from the iconic front doors to the black and white floors. We truly wish we could relive our wedding over and over again. Thanks you Hotel el Convento Nelia and staff for making our wedding a dream
xoxo, The Rivera's

We had our March 2023 wedding at Hotel el Convento and it was literally the wedding of our dreams!!!! Our guests are still talking about our wedding 5 months later and how it was the most amazing wedding they attended. Hotel el Convento was exactly what we had envisioned and then some. NELIA is literally a gem of a human. She made the whole experience smooth and easy. I am not an easy person to please (I am a Wedding Planner myself) so having a strong background in this field, I knew exactly what I wanted and NELIA made it all happen. The food was phenomenal from cocktail hour to the main course to our late night snacks everyone was stuffed, the drinks were delicious and I am constantly craving one of the Passion Ginger Mojitos. The venue is beyond gorgeous from the iconic front doors to the black and white floors. We truly wish we could relive our wedding over and over again. Thanks you Hotel el Convento Nelia and staff for making our wedding a dream
xoxo, The Rivera's
- +10 photos
Hotel El Convento's reply:

Hi Kim,
Words cannot express enough the gratitude for this message. It was truly a pleasure to work with both of you nad you have become part of El Convento Family. We will always remain at your service and we wish you both the very best.
Hugs,

Nelia T. Sanchez Ramos
Catering Manager
Lilliam D. Sent on 04/18/2023

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A dream wedding venue.

Hotel El Convento was and is one of my favorite places in Puerto Rico. The service and staff were amazing and always kind through the planning process. The service during the day of the wedding was amazing and guests felt taken care of. My favorite part of this venue is of course, the venue. The feel, the high ceilings, the floors, the arches throughout the venue make it feel so unique and I will definitely be returning!

Hotel El Convento was and is one of my favorite places in Puerto Rico. The service and staff were amazing and always kind through the planning process. The service during the day of the wedding was amazing and guests felt taken care of. My favorite part of this venue is of course, the venue. The feel, the high ceilings, the floors, the arches throughout the venue make it feel so unique and I will definitely be returning!
Hotel El Convento's reply:

Hi Lilliam,
Thank you a lot for sharing those amazing words and we are thrilled that both of you had an incredible evening and we were grateful to be part of such an amazing celebration.
Hugs,

Nelia T. Sanchez Ramos
Catering Manager
Alissa S. Sent on 03/11/2023

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Beautiful venue

What a unique and beautiful venue. The staff was excellent, especially Nelia! All of our guests raved about the food. It was the perfect place to have an amazing wedding.

What a unique and beautiful venue. The staff was excellent, especially Nelia! All of our guests raved about the food. It was the perfect place to have an amazing wedding.
- +2 photos
Hotel El Convento's reply:

Hi Alissa,
Thanks a lot for those amazing words! We are thrilled that you and your guests had the most spectacular night!
Sending you both a huge hug,

Nelia Sánchez Ramos
Caitlin M. Sent on 02/15/2023

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Dream Venue, Dream Wedding

Hotel El Convento far and beyond exceeded our expectations from site visit through wedding day. Nelia was our contact person there, and she was so helpful, responsive, and kind throughout the entire planning process. Come day of, the venue was gorgeous, spotless, and everything we wanted it to be. The food was incredible (try the pork) and the drinks were delicious. Nelia and her team made sure the meal and bar ran so smoothly!!! They even made sure to have a small platter of cocktail hour hors d'oevres set for my husband and I at our seats for dinner. I can't say enough good things about this place. Thank you Nelia for your time, care, and expertise. We couldn't have pulled it off without you

Hotel El Convento far and beyond exceeded our expectations from site visit through wedding day. Nelia was our contact person there, and she was so helpful, responsive, and kind throughout the entire planning process. Come day of, the venue was gorgeous, spotless, and everything we wanted it to be. The food was incredible (try the pork) and the drinks were delicious. Nelia and her team made sure the meal and bar ran so smoothly!!! They even made sure to have a small platter of cocktail hour hors d'oevres set for my husband and I at our seats for dinner. I can't say enough good things about this place. Thank you Nelia for your time, care, and expertise. We couldn't have pulled it off without you
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Hotel El Convento's reply:

Hi Caitie,
Thank you SO very much for those wonderful words, as they mean the world to us! It was truly a pleasure to work with both of you as you were simply amazing to work with. You will always be part of our family and we are thrilled that you and your guests enjoyed every single detail. Ps. the pork is my favorite too jajaj.
Sending a huge hug to both of you,
Nelia T. Sánchez Ramos
Catering Manager

T. 787-723-9020, ext. 351
C. 787-608-3192
Hotel El Convento
100 Cristo Street
San Juan, Puerto Rico 00901
www.ElConvento.com

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